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This study aims to survey academic users in order to identify their needs and expectations about multilingual information processing when they interact with digital libraries. The study specifically aims to determine the disparities in needs and expectations when users speak different languages.

A survey was designed to fill in the gaps in the knowledge about academic users' multilingual needs and expectations for digital libraries. The survey questionnaire incorporates questions about different aspects of the participants' multilingual needs and expectations covering multilingual needs, the multilingual behavior, often‐used multilingual information resources, and desired functions for the multilingual services, retrieval and interfaces in digital libraries. The results are obtained through statistical analyses and clustering methods.

Overall, participants exhibited many multilingual needs during their academic activities. They often require multilingual information when they access academic databases or web information. Frequently, participants use online translation resources and tools, but they are not satisfied with the translation quality. Participants want many multilingual capabilities in digital libraries; they also want more sophisticated multilingual search interfaces. However, participants from different countries or who speak different languages show significant differences in their multilingual needs and expectations of digital libraries. This study's three user groups demonstrated clear differences in all aspects of multilinguality examined, as did the three latent groups identified through the clustering methods.

Few studies have examined the multilingual information process in digital libraries from the point of view of academic users. This study draws its inputs directly from real academic users from different countries and provides insights into multilinguality in digital libraries.

Less attention has been paid to users’ interactions and behavior in studying multilingual search. Although digital library researchers have yet to assess user interaction and behavior in multilingual search, they have concurred that there is a need for user studies that document the extent to which information retrieval systems meet multilingual users’ needs and expectations. The paper aims to discuss these issues.

This study is composed of five individual cases. The case study participants were Saudi students enrolled either at a large state university or Historically Black College and University located in the same community. Research questions are, what do Saudi Digital Library (SDL) users experience when searching within the SDL in Arabic and English? And what strategies do they use if they fail to find resources? Data collected for this study were via a qualitative method called video-stimulated recall.

In the Arabic search tasks, participants realized that finding resources is not easy. Participants expressed their concerns about the lack of relevance and accuracy of results returned by the search system, indicating weak trust and confidence in the search system. Whereas in the English search task, participants felt more satisfied and confident in their ability to trust the results returned from the search system. Participants expressed their satisfaction in the search experience as it provided them with accurate and varying resources. The participants faced difficulties finding Arabic resources than English resources in the SDL.

This study is considered one of the earliest works in studying the information-seeking behavior of multilingual digital libraries in the Arabic language. The value of this study arises as being the first study to investigate and report the information-seeking behavior of SDL users.

This paper aims to understand user information behaviours when they perform multilingual information retrieval. It also offers reference for the development of multilingual information retrieval systems and relevant service platforms.

The authors designed an experiment on multilingual information retrieval with WorldWideScience, utilized Camtasia studio7 (a screen capturing and recording tool) to record overall operational processes of subjects and collected participants’ thought processes with think-aloud protocols. Meanwhile, a questionnaire survey and interviews were used to examine the subjects’ background information, their feelings for the experiment and their ideas about the experimental platform, respectively. Thirty-two valid data points were obtained by 41 subjects.

The users preferred their own language for retrieval. Most users from social science chose general search or advanced search freely according to the tasks. The majority of the participants selected key words directly from the tasks as search terms. Doctoral candidates were more likely to construct a search query with logic symbols. Translation tools were utilized for assisting retrieval and solving doubts of translation. When facing obstacles, users stayed on the original web page to explore continually, followed by back to homepage.

This paper provides a study of user behaviour through investigating how users behave on the whole process of retrieving multilingual information. The findings offer advice for optimizing the function of multilingual information retrieval systems and service platforms.

The purpose of this paper is to explore multilingual access in digital libraries and to present a case study of creating bilingual metadata records for the Tse-Tsung Chow Collection of Chinese Scrolls and Fan Paintings. The project, undertaken at the University of Wisconsin-Milwaukee Libraries, provides access to digital copies of calligraphic and painted Chinese scrolls and fans from the collection donated by Prof Tse-Tsung Chow (Cezong Zhou).

This paper examines the current approaches to multilingual indexing and retrieval in digital collections and presents a model of creating bilingual parallel records that combines translation with controlled vocabulary mapping.

Creating multilingual metadata records for cultural heritage materials is in an early phase of development. Bilingual metadata created through human translation and controlled vocabulary mapping represents one of the approaches to multilingual access in digital libraries. Multilingual indexing of collections of international origin addresses the linguistic needs of the target audience, connects the digitized objects to their respective cultures and contributes to richer descriptive records. The approach that relies on human translation and research can be undertaken in small-scale digitization projects of rare cultural heritage materials. Language and subject expertise are required to create bilingual metadata records.

This paper presents the results of a case study. The approach to multilingual access that involves research, and it relies on human translation that can only be undertaken in small-scale projects.

This case study of creating parallel records with a combination of translation and vocabulary mapping can be useful for designing similar bilingual digital collections.

This paper also discusses the obligations of holding institutions in undertaking digital conversion of the cultural heritage materials that originated in other countries, especially in regard to providing metadata records that reflect the language of the originating community.

The research and practice in multilingual indexing of cultural heritage materials are very limited. There are no standardized models of how to approach building multilingual digital collections. This case study presents a model of providing bilingual access and enhancing the intellectual control of cultural heritage collections.

This study aims to understand the technical and operational challenges encountered by multilingual digital libraries and their strategies to solve problems in sustaining multilinguality services for digital libraries.

Using the multiple-case method, this study investigated two digital libraries that have sustained multilinguality for over a decade: the World Digital Library and the Digital Library of the Caribbean.

This study identified eight factors that contributed to the success of the two multilingual digital libraries and eight technical and operational challenges they have faced. A framework for digital libraries to sustain multilinguality is proposed. This framework illustrates the challenges and strategies to address the challenges in 11 aspects: creation, leadership, collaboration, content, metadata, translation, funding, technology, preservation, staffing and copyright.

This study focused on two multilingual digital libraries administered in the USA, though they do not fully represent multilingual digital libraries in the USA. Therefore, the findings from the study may not apply to multilingual digital libraries the USA or other countries. As on-site interviews of both digital libraries were conducted at the beginning of 2019, the timeframe of this study is up to that date.

With more users worldwide seeking information online, more digital libraries will be providing multilingual services. This study provides guidelines to digital library developers and archivists for building and sustaining their digital libraries or archives. The experience and lessons learned from these two digital libraries may also help to better understand challenges and use effective strategies in building and sustaining multilinguality.

The users and communities of digital libraries will be able to learn the benefits and challenges as related to building and sustaining digital library services. These services always need support to better serve their users and communities.

As the first multiple-case research that investigates in-depth challenges and approaches of digital libraries in sustaining multilinguality, this study presents a general picture of how the two digital libraries have succeeded in sustaining multilinguality. Theoretically, the study enriches the literature by providing a more comprehensive sustainability framework for multilinguality. This framework specifies possible aspects to consider for gaining sustainability of multilingual digital libraries and offers useful guidelines and insights for the digital library community to build multilingual services.

This paper aims to discover the effectiveness of Farsi-English query using ontology.

The present study is quasi-experimental. The sample consisted of 60 students and graduate and doctoral staff from Shiraz University and the Regional Center for Science and Technology. A researcher-made questionnaire was used to assess the level of English language proficiency of users, background knowledge and their level of satisfaction with search results before and after using ontology. Each user also evaluated the relevance of the top ten results on the Google search engine results page before and after using ontology.

The findings showed that the level of complexity of the task, the use of ontology, the interactive effect of the level of complexity of the task with the domain knowledge of the users, and the interactive effect of the level of complexity of the task with ontology, influence the effectiveness of retrieval results from the users' point of view. The results of the present study also showed that the level of complexity of the task, the use of ontology, and the interactive effect of the level of complexity of the task and the use of ontology, affect the level of user satisfaction.

The results of this research are significant in both theoretical and practical aspects. Theoretically, given the lack of research in which the interactive effect of the use of ontology has examined the level of complexity of tasks and domain knowledge of users, the present study can be considered as an attempt to improve information retrieval systems. From a practical point of view, the results of this research will help researchers and designers of information retrieval systems to understand that the use of ontologies can be used to retrieve information and improve the query and assess the needs of users and their satisfaction in this field, and ultimately, making the information retrieval process more effective.

The elaboration likelihood model (ELM) provides a general framework for understanding the basic processes underlying the effectiveness of persuasion. The purpose of this paper is to utilize the ELM to understand the basic processes underlying the effectiveness of persuasion to use digital libraries for getting information.

The survey data collection was conducted in one comprehensive university. The partial least squares structured equation modelling was employed to verify the research model.

Source credibility and reputation have positive effects on information usefulness which further significantly impacts digital library usage for getting information. The effect of information quality on information usefulness is overpowered by reputation. Information need positively moderates the effect of information quality on information usefulness and negatively moderates the effect of reputation on information usefulness.

Digital libraries enormously influence the way how individuals gather information over the world. However, the important status of digital libraries as conventional information sources in practice invites appreciation by more and more people. The authors believe the findings of this study provide useful insights for facilitating digital libraries to be fully accessed and utilized.

This study explores the effects of the central route (information quality) and the peripheral route (source credibility and reputation) on digital library usage for getting information by extending the ELM with information need as a motivation variable, presenting a new lens for digital library research and practice alike.

Ethnic minorities (EMs), who make up a sizable proportion of multilingual users, are more likely to browse and search in their native language. It is helpful to identify multilingual users' information needs to provide public digital cultural services (PDCS) for making their life better.

The in-context interview is an efficient way to explore EMs' information needs and evoke their daily experience with PDCS. The material from 31 one-on-one interviews with EMs in China was recorded and analyzed using thematic analysis.

The findings reveal that language proficiency is a critical factor influencing multilingual information access (MLIA) and multilingual users' information needs. Moreover, language ability, digital literacy and cultural literacy are important components of multilingual information literacy (MLIL), which is helpful for EMs to access PDCS. In light of Kochen's theory, the information needs of PDCS can be classified into the aroused need of resources, the recognized need of functions and services and expressed need. For the expressed need, it is necessary to develop a one-stop convergence platform of PDCS to process various requests of resources, functions and services in the future.

The findings will be valuable for governments, public institutions and social organizations in identifying, addressing and resolving these issues about PDCS.

Purpose – Global cooperation between and within organisations has become essential for successful businesses. For the information management within such an international and necessarily multilingual environment, new challenges arise due to the diversity of the stakeholders and participants as well as due to the heterogeneity of approaches and traditions of information handling.

Design/methodology/approach – Key technologies like search technologies need to be adapted to support content in multiple languages and efficient access to it. Information processes need to be analysed while bearing in mind that problems may arise due to cross-cultural misunderstandings. The diversity requires appropriate treatment and appropriate methods in information systems in order to improve international information flows.

Findings – This chapter identifies some of these challenges and shows how they can be approached from an information science perspective. User-oriented research at the University of Hildesheim in the areas information retrieval, information seeking and human–computer interaction is presented.

Originality/value – Global enterprises and organisations may use this chapter to identify challenges and solutions for adapting their information technology to an international scale. Researchers who work on multilingual information access and intercultural aspects of information systems get an overview on some current research.