Search results

The purpose of this research is to explore how immigrant library users view Auckland Libraries as a multicultural bridge in New Zealand. The research explored the various factors keeping different cultures apart in the New Zealand socio cultural systems and to find out the gaps in the provision of multicultural services in Auckland public libraries. The study also discusses the specific roles Auckland public libraries play in the development of multiculturalism in New Zealand from the perspective of immigrant users.

The study uses a qualitative research approach. Semi-structured interviews conducted with 15 participants including five library staff members and ten users of the Auckland library. Thematic analysis (qualitative data analysis, where data is grouped into themes) was used for data analysis.

Participants perceive that the Auckland Library had an advantage over other citizen service institutions in the development and services of multiculturalism in New Zealand. The participants understand that language, cultural background, beliefs and values are some of the causes of gaps between different ethnic groups, and only by learning from each other can groups enhance mutual understanding between them. The services and programs Auckland Library offer to immigrant enable various interactions among different cultural groups and enhance learning from one another to facilitate their integration into the New Zealand society. The findings show that Auckland public libraries have some gaps in multicultural services. In particular, there are more than 200 different ethnicities in Auckland, but the Auckland library's website does not have the function of a multilingual search tab service, lacks a multicultural book collection and some of the existing collections of books are of low quality, low literary value and so on. The study suggests that these issues need to be improved.

This was small-scale research involving the perspectives of only 15 participants. Nevertheless, the findings provide constructive insight into the development of multicultural services in Auckland libraries that can serve as a useful basis for a broader exploration of more immigrant groups in Auckland and New Zealand as a whole.

The results of this research will provide valuable information for the Auckland libraries to have a better plan for multicultural services in the future. The findings will also serve as a reference for improving multicultural services in the Auckland libraries.

Although other studies have looked at immigrants’ behavior and perception on various issues in New Zealand, this study is the first to look at how different immigrant groups percept Auckland libraries as a multicultural bridge to help integrate them.

Based on the aforementioned data, the risk index (RI) identifies the percentage of all students of a given racial/ethnic group in a given disability category. The RI is calculated by dividing the number of students in a given racial/ethnic group served in a given disability category (e.g. LD) by the total enrollment for that racial/ethnic group in the school population. The 1998 OCR data revealed risk indices for all racial/ethnic groups that were higher for LD than those found for MR. The NRC (2002) report stated that, “Asian/Pacific Islander have placement rates of 2.23%. Rates for all other racial/ethnic groups exceed 6%, and for American Indian/Alaskan Natives, the rate reached 7.45%” (p. 47). The second index, odds ratio, provides a comparative index of risk and is calculated by dividing the risk index on one racial/ethnic group by the risk index of another racial/ethnic group. In the OCR and OSEP databases, the odds ratios are reported relative to White students. If the risk index is identical for a particular minority group and White students, the odds ratio will equal 1.0. Odds ratios greater than 1.0 indicate that minority group students are at a greater risk of identification, while odds ratios of less than 1.0 indicate that they are less at risk. Using the 1998 OCR placement rates, the LD odds ratio for American Indian/Alaskan Natives is 1.24, showing that they have a 24% greater likelihood of being assigned to the LD category than White students. Odds ratios for Asian/Pacific Islander are low (0.37). For both Black and Hispanic students, the odds ratios are close to 1.0. The third index, composition index (CI), shows the proportion of all children served under a given disability category who are members of a given racial/ethnic group and is calculated by dividing the number of students of a given racial or ethnic group enrolled in a particular disability category. Two underlying assumptions of the CI are that the sum of composition indices for the five racial/ethnic groups will total 100%, and baseline enrollment of a given racial/ethnic group is not controlled. More specifically, the CI may be calculated using the percent of 6- through 21-year old population with the racial/ethnic composition of IDEA and U.S. census population statistics. For example, if 64% of the U.S. population is White, 15% is Black, 16% is Hispanic, 4% is Asian, and 1% is American Indian these data not interpretable without knowing the percentage of the racial/ethnic composition with IDEA. Hypothetically, IDEA data may show that of the 6–21 year olds served under IDEA, 63% are White, 20% are Black, 14% are Hispanic, 2% are Asian, and 1% is American Indian. To calculate disproportionality, a benchmark (e.g. 10%) against which to measure the difference between these percentages must be used. If the difference between the two percentages and the difference represented as a proportion of the group’s percent of population exceeds +10, then the racial/ethnic group is overrepresented. Conversely, if the difference between the two percentages and the difference represented as a proportion of the group’s percent of the population is larger than −10, then, the racial/ethnic group is underrepresented.

Using social categorization perspective, the purpose of this paper is to explore the effect of global identity, perceived proximity, and team interdependence on relational conflict in multicultural distributed teams.

Participants were 317 MBA students in 83 multicultural distributed project teams. Structural equation modeling and bootstrap methods were used to test the study model.

The results demonstrate that the indirect effect of global identity on relational conflict, through the pathway of perceived proximity, is moderated by team interdependence. More specifically, global identity leads to higher perceived proximity and lower relational conflict levels under low, rather than high, interdependence levels.

The particular study context (multicultural distributed MBA student project teams) may limit the extent of the generalization of the findings.

The findings presented here can help practitioners in global organizations to defuse relational conflicts in multicultural distributed teams by embracing a global cultural approach and relying on shared global identity in team building, personnel selection, and development. Additionally, managers should be conscientious when they use the practice of facilitating interdependence between team members and assess the need for other interventions.

This study advances multicultural distributed team research by highlighting the role of global identity in reducing relational conflict, identifying the mediation mechanism of perceived proximity, and the boundary conditions of team interdependence levels under which this attenuation effect prevails.

The purpose is to construct an analytical framework that encapsulates implications for the marketing offering of service firms as a result of observed intra-national ethnic diversity in these firms' markets of operation.

This is a conceptual approach which promotes the idea that acculturation matters for service firms operating in multicultural markets and adopts relevant propositions related to service firms' strategy in such markets.

Integrating fragmented insights from consumer behaviour and multicultural marketing, the study suggests that the various interactions and contacts between ethnic groups in a multicultural country can generate acculturation outcomes that lend themselves to novel avenues for empirical research. These avenues move beyond a research focus on the presence of ethnic groups as stand-alone entities of intra-ethnic uniformity.

Firms with a broader market horizon in a multicultural market can employ acculturation in their marketing strategy since an exclusive focus on ethnicity as a basis of segmenting the market reveals shortcomings. Otherwise, a myopic approach that ignores cross-ethnic interactions may lead to bypassing opportunities for more considerate market responses by a service firm.

To the best of the authors' knowledge, this is the only acculturation study in a services context that offers an analytical framework and propositions that can be used as a guide for multicultural, services marketing researchers and practitioners that see the market in a holistic fashion.

The paper presents an empirical account of self-fulfilling prophecy in a multicultural expatriate context of the Arabian Gulf (Sultanate of Oman). The purpose of this paper is to explore the link between managerial expectations of the effects of cultural diversity and workgroup performance.

This exploratory study uses a qualitative interpretive approach based on the data collected through semi-structured interviews. The participants were Omani managers in charge of multicultural expatriate workgroups.

Managerial expectations of the effects of multiculturalism on workgroup dynamics are linked to three dimensions of performance effectiveness, including the production function, the member support function and the group wellbeing function. The Pygmalion process, as applied to the multicultural expatriate context of this study, emerged as an integral part of positive organizational scholarship.

The data were collected in one country only, which limits the conclusions about the universal applicability of the Pygmalion theory. The boundary conditions were defined by the cultural characteristics of the research setting: collectivism, high power distance, high uncertainty avoidance, moderate masculinity/femininity.

For managers in charge of multicultural workgroups, the study provides motivation to project positive and affirmative expectations of multiculturalism, which is likely to lead to enhanced workgroup performance.

In examining the self-fulfilling prophecy phenomenon, this study transcends Western educational, military and industrial research contexts to investigate the Pygmalion process in a non-Western multicultural expatriate environment. The study contributes to unraveling the inconsistencies in findings on the relationship between cultural diversity and workgroup performance by highlighting the role of managerial expectations of multiculturalism.

The purpose of this paper is to present the adoption and application of the causal mapping method for cognitive distances measurement in the multicultural domain.

Causal mapping was used to estimate differences in mental models between participants. The developed method was applied in a multicultural setting for the selection of teaching cases.

In the main study, 129 people participated in the test. Overall, 7,217 relationships were tested. A set of demographic variables were used to test the reliability and external validity of the method. The method proved to be reliable and easy to apply. A smaller second study is an application example of the method.

The main study proposes a formula for distance ratio calculation. Moreover, this formula proved to be externally valid and reliable. Thus, it is of interest for further research in this domain.

Practitioners are provided with a tool for the analysis of intercultural differences with the example of the perception of cultural values to develop a better understanding and improve education in a multicultural setting. Study 2 proposes an example of the methodology application.

This is the first application of causal mapping in the field of values research performed in a multicultural education setting. The formula for comparing causal maps is improved upon, and an application for the field of multicultural university classes is provided.

Population diversity is one of the main challenges facing metropolitan centers worldwide. Especially in emerging Arab Gulf countries, where the population is composed of multiple nationalities; socio-physical, socio-economic, and socio-cultural presence in the city is highly noticeable. Doha, the capital of Qatar, is an example of Gulf cities that attract an inflow of foreigners to live and work due to its economic prosperity. It is noticeable that utilization of urban spaces in Doha is affected by socio-cultural and socio-economic backgrounds of its inhabitants. This study focuses on investigating the experiences of the multicultural groups within the city's spatial dimension. It aims at understanding the cultural, economic and spatial connections of these diverse groups and how the urban environment of the city can be improved to support the experiences of these multicultural populations. The paper explores the experiences of different nationalities according to the social activities distribution of the sub-cultures as an exemplary of other Gulf cities. In depth interviews, questionnaires and systematic observations were conducted to gather information from Qatari and non-Qatari populations focusing on their weekly activities and preferred urban spaces in the city. The paper argues that urban spaces define limits and boundaries for social experiences and interaction based on the cultural and economic background and suggests measures to improve the quality of urban experience of the diverse cultural groups.

Library services to meet the needs of ethnic minority groups are described, along with the guidelines within which librarians operate in the development of multicultural library services. The needs of ethnic minority groups are identified and the ways in which these needs can be met by the public library are demonstrated.