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Customer reviews on online platforms after their service experience not only provide useful information to help other customers make reasonable decisions about the hotel, but also provide a great opportunity for scholars to refresh the research directions on customer experience and satisfaction in tourism services. This paper aims to discover the key driver of international tourist satisfaction in the hospitality service and the way to effectively improve this factor, starting with the abundant online customer reviews.

A multi-perspective approach was used to compare the differences in service providers and service user’s interpretation of the factors that shape customer satisfaction. In addition to content analysis of nearly 2,500 online reviews of international tourists for 21 high-class hotels in Vietnam on Booking.com in 2019, the authors conducted in-depth interviews with the managers of 5-star hotels to show a comprehensive picture of customer satisfaction drivers, especially the staff factor.

The research results have clarified the main aspects of the staff – the most important service factor among the seven hotel service factors investigated from the customer’s perspective. On the other hand, the study also emphasized the gap between customers’ perception of the staff and the enterprise’s efforts and implementation of this factor. These findings allowed to identify aspects of staff that could be further improved to more effectively satisfy customers and provide a superior experience.

The study suggested a potential research direction using a multi-perspective approach to better understand trends and shifts in customer experience and satisfaction. Further studies could overcome the limitation of the research scope of this paper by examining different destinations or expanding the exploration of both mid-range and budget hotels.

The findings offer implications for managers to improve tourist satisfaction by developing organizational culture and mindfulness-related training programs for employees.

This study has enriched the literature of tourism and hospitality services by providing empirical evidence on the exploitation of big data sources and deepening the insights into international tourist satisfaction with hotel services.

The purpose of this paper is to assess effective integration of two emerging technologies, new emerging opportunities for them and their diffusion in China.

A multi‐perspective analysis and causal models were developed to assess the emerging technologies as a result of the integration. In addition, an initial system dynamics model is developed to explore their diffusion.

Based on multi‐perspective analysis and causal models in both global and national environments, problems such as security and reliability are identified. System dynamics modeling is used in this paper to assist such foresight process. Different scenarios are proposed by the modeling to offer possible solutions facilitating the development of voice and video over wireless area network (VVoWLAN) in China.

While, the purpose of system dynamics modeling is to demonstrate the application of the methodology, simplifying assumptions are made. To deliver an accurate foresight model, additional data and modeling details will be required. This will lead to future works as an improvement of the model.

A multi‐perspective analysis and causal models were developed to assess the emerging technologies as a result of the integration. These models can easily be used by decision makers evaluating such technologies. The framework suggests that the diffusion of such emerging technologies like VVoWLAN needs to be planned strategically in order to fully realize the value of the integration opportunities identified in the first step.

The paper provides a framework for assessing emerging technologies in China.

Ever since its emergence, the metaverse has presented opportunities and disruptions to every stakeholder, including individual users and organizations. This article aims to offer valuable perspectives on six identified critical areas that the metaverse could significantly impact: marketing ethics, marketing communication, relationship marketing, retail marketing, supply chain management and transportation management.

Through a multi-perspective approach, this paper gathers valuable perspectives from various invited contributors to each of the six identified key areas that the metaverse could significantly impact.

For each key area identified, the invited contributors first share their valuable perspectives by discussing the roles of the metaverse. Subsequently, the invited contributors discuss their views on vital opportunities, challenges and research agenda concerning the metaverse.

With the widespread metaverse, it is expected that each key area identified is likely to undergo significant levels of disruption. Against this backdrop, this paper contributes to the academic literature and industry by gathering different perspectives from invited contributors on the relevance of the metaverse in marketing and logistics domains.

The purpose of this paper is to discuss a Multi-perspective approach to knowledge production in terms of a set of cybernetic concepts relevant to the approach; to describe a software system that computationally embodies the approach; and to articulate a research project that pragmatically employs the approach.

A definition is provided. The paper uses a survey methodology, exploring relevant cybernetic and contemporary technological concepts. An operational software mechanism (The Insight Engine) is discussed that enables the bridging of transdisciplinary concepts by a user in the service of accretive research –Recombinant Informatics.

Many cybernetic concepts are relevant to contemporary research into cognition and Neosentience research. More study needs to be undertaken related to historical BCL projects in terms of articulating relevance to contemporary research.

Future research seeks to extend the computational functionality of “The insight engine”, as well as uncover relevant BCL/cybernetic materials.

The software is unique in the field and already there is interest in its use by differing research communities including the Duke Institute for Brain Sciences, and at Stanford, research under Ian Hodder.

The Insight Engine has potential to be used as a multi-perspective tool for many different fields enabling different forms of distributed, transdisciplinary team-based research.

This text is valuable to researchers interested in new forms of interface, augmentation of thought and learning via computational approaches; and the development of bridges between novel research areas, including contemporary, historical BCL, and other cybernetic inquiry.

This study aims to present a new framework for ethical creation and evaluation of multi-perspective knowledge organization systems.

Applying Held's understanding of the ethics of care, this paper proposes five operative criteria for ethical building and evaluation of multi-perspective knowledge representation and organization systems.

This paper argues that a carefully designed multipoint view of representation and organization conforms to the proposed ethical criteria and shifts concerns associated with the expectation of neutrality of library information professionals to the necessity to humanize and diversify the representation and organization of knowledge to build inclusive and equitable systems.

This paper presents multi-perspectiveness as key to ethical knowledge organization. The paper proposes a generic taxonomy of the main stages in the creation of multi-perspective knowledge representation and organization systems and demonstrates how to apply the proposed framework in each stage to ensure ethical outcomes.

The purpose of this paper is to explore the nature of “researcher perspective” in articles published in the AIS Basket of 8 journals.

Purposive sampling: descriptive analysis of 659 articles published in three complete years of each of the eight leading journals (2001, 2008, 2015).

When observing phenomena, IS researchers mostly adopt the perspective of one of the stakeholders in the activities, commonly that of the sponsor of the information system that is in focus. 96% of relevant articles adopted a single-perspective approach, and 93% of those were oriented towards the system sponsor.

The discipline has not been exploiting opportunities to deliver greater value firstly through the adoption of perspectives other than that of the system sponsor, and secondly through dual- and multi-perspective research. Further, the ignoring of the viewpoints of other stakeholders is inconsistent with the requirements of the recently-adopted AIS Code of Ethics.

The dominance of single-perspective/system-sponsor-viewpoint research greatly constrains the benefits that IS research can deliver to IS practitioners and to the world at large.

The authors are not aware of any prior investigation into the nature of researcher perspective. We contend that an appreciation of the current bias is essential if IS research is to adapt, and thereby make far more useful contributions to practice.

The authors introduce a new construct, reputational self-awareness (RSA). RSA represents the congruence between how individuals think they are viewed by others (i.e. metaperceptions) versus how they are actually viewed (i.e. other ratings). The authors sought to demonstrate that RSA is a superior predictor of performance indices.

Personality self-ratings from 381 business students and their ratings by 966 others were collected via online surveys. Other raters rated self-raters' personalities as well as their task performance, organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs).

Results indicate that RSA predicts variance in performance above and beyond self-report ratings, and performance is highest when metaperceptions and other ratings of performance are aligned. These results support the use of a multi-perspective approach to personality assessment as a useful tool for coaching and career development.

The authors' results support the use of a multi-perspective approach to personality assessment as a useful tool for coaching and career development. A cross-sectional design was used in which personality and performance data were gathered from respondents, and the P 720 is a relatively new personality instrument.

RSA is a valuable tool for employee development, coaching and counseling because, as extant research and the authors' findings demonstrate, awareness of how others view and judge one, one's reputation is essential information to guide work behaviors and career success. Therefore, a key career-development goal for trainers and counselors should be to use a multi-perspective approach to maximize clients' RSA.

Use of other ratings as opposed to traditional self-rating of personality provides superior prediction of behavior and is more useful for career development.

This is the first study to demonstrate utility of RSA, i.e. that individuals who more accurately assess their personality are rated as performing better by others. The authors' results offer new insights for personality research and career development and support the use of personality assessment from multiple perspectives, thus enabling the exploration of potentially insightful research questions that cannot be examined by assessing personality from a single perspective.

The purpose of this study is to analyze the views of educators regarding the constructs of the history curriculum to determine whether history education is usually used for polarization and negative identity enactment or for positive purposes such as tolerance, peace and social justice.

This study used a qualitative approach, using focus group discussions as a means of data collection. The data were coded deductively based on the preconceived constructs of the Korostelina (2013) model.

This study found that history education in Pakistan is generally used for national identity formation, which forces manipulation of historical facts and accounts. This study identifies apprehensions that upon knowing the true historical accounts in the later stages of life, students may react adversely to the formed narratives, which may cause further polarization.

This study has significant implications for future researchers, curriculum developers, educators and policy actors.

This study is notable for providing a holistic investigation into the usefulness of history curricula in the context of peacebuilding. In nations where intolerance is prominent, such as Pakistan, the history curriculum can serve to transform people’s perceptions of history. This study offers insights into making the history curriculum more meaningful by offering insights and a way forward to help break down binaries and promote peace and harmony.

Suggests that there is a need to explore managerial public sector effectiveness given its complexity and subjective nature. Argues the case for a multi‐perspective approach to public sector effectiveness, based on specific, inter‐related perspectives. Chooses these perspectives based on their ability to contribute to an explanatory framework focused on the features of effectiveness. Concludes that managerial effectiveness is essentially about understanding, reinterpreting and making sense of differing role expectations, which the framework developed will hopefully help in developing.

The purpose of this paper is to show how research that is approached from multiple perspectives, using multiple methods, can help to illuminate the complex and contested nature of the purpose and practice of apprenticeship schemes in England. The author contends that understanding the various participants involved in the schemes helps to reveal how policy at the macro level is adapted at the micro level to suit different groups. The author argues that the usefulness in such an approach provides a greater understanding of the plurality of interests and needs at play within the scheme, opening up the apprenticeship scheme agenda to allow divergent voices to be heard.

This is a qualitative empirical paper which adopts a multi‐perspective, multi‐method approach.

The paper highlights a number of areas of contention between different stakeholders involved in the apprenticeship scheme that could affect the success of these schemes.

The author's aim is to demonstrate the use of a multi‐perspective, multi‐method approach as a way to generate research which takes into account the different experiences and agenda of stakeholders participating in apprenticeship schemes. It is envisaged that the paper will be of interest to readers interested in research methods and for those conducting research on young workers.