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In the world of Physical Distribution the identification of customer needs and the measurement of their relative importance has in the past been ignored. This paper investigates this theme and concludes it is of paramount importance for would‐be suppliers to obtain the view‐points of their prospective customers.

This paper describes an investigation of 20 different meta‐search engines. Their features were characterised and classified into six distinct categories based on their functionality and use. The most used features and unique features were specified and explained in detail. The findings of this study will benefit both meta‐search‐engine developers and ordinary search users.

The purpose of this paper is to investigate how professional football clubs from the English Premier League, German Bundesliga and Spanish Primera División use digital media to expand their international reach in emerging football markets (EFM) outside of Europe. Based on the EPRG framework and Rugman’s home-region hypothesis, the aim is to broaden the perspective where “sports go global” for a further understanding of actors’ international orientation in the digital sphere.

The study is based on data from desk research and a qualitative survey, comprising information on international digital media activities of 58 European clubs. Cluster analysis is used to identify different international orientations with regard to digital media activities.

The data provide evidence that clubs differ strongly in their orientations towards EFM. While some global players that provide digital media content in several EFM languages and attract a large share of Facebook followers from EFM exist, other clubs focus on their home region. League-specific differences become apparent.

This study determines the international online orientations of European football clubs by combining two previously separated research streams in football management studies: internationalisation and digital media activities. Most clubs with a strong EFM fan base choose polycentric, multi-language digital media strategies, followed by geocentric, standardised approaches. By offering a novel angle on internationalisation in professional football, this study contributes towards optimising clubs’ international online strategies for EFM, which are markets that promise high growth rates.

This article examines the differences in the off the peg or tailor‐made approaches to customer services. It also suggests trade‐off analysis as a means of determining what is most important to customers and how they will react to changes in particular services.

The paper reports on the European Public Relations Body of Knowledge project (coordinated by the author for the European Association for Public Relations Research and Education, CERP Education & Research) that investigates the present state of public relations knowledge in Europe. The project consists of two components: an all‐European bibliography of public relations literature published in Europe in the 1990s and a Delphi study of an all‐European group of academics and practitioners on the specifics of public relations in Europe vis‐à‐vis the USA. Since public relations is predominantly a US academic discipline and business practice and it has come from there to Europe, a question arises as to the authenticity of public relations in Europe: are Europeans merely copying and repeating American public relations practice or has anything original developed in Europe? Relying on a multi‐country and multi‐language overview of European public relations, the paper also explores some localised processes within different European countries that could have implications for further development of the public relations profession in Europe

The purpose of this paper is to examine personal digital libraries (PDL) as a self-archiving approach, mainly based on individuals’ activities. Literature presents a wide range of perceptions of the term PDL. The rationale of using PDL and the capabilities that PDL should offer are also discussed. The key questions we focus on are: “What are the critical features of PDL?” and “Are there technologies that enable the implementation/incorporation of such capabilities in a low cost software product?”

We focus on “a user centred view of information process”, and examine how PDL could assist individuals to “create, seek, share and manage the life of information” (Foster et al., 2010). The capabilities that PDL should support, and the related technologies, are also discussed. Then, we describe experimentation with a prototype implemented to support/provide the mentioned capabilities. It is used to clarify our view for the creation of PDL. Finally, further discussion and conclusions are presented.

The technology is mature enough for building up PDLs with the specified features/capabilities.

A new perception of the term PDLs is presented. This perception tries to combine the self-archiving approach of information, based on a low-cost tool, and the user-centred approach to manage the “life of information”. This type of library is mainly used to cover personal needs. Users benefit from this type of PDL by personalised handling of information, reduced time to search and seek specific documents in their personal collections and less possibility for broken links or unavailable documents. We must also mention that new opportunities seem to appear for offering PDL as a service in the cloud.

A multi‐hospital health system was facing urgent new demands related to staff development, driven by internal and external factors. To improve the standard of care, and to counter increasing public criticism, its leaders wanted to offer more effective skill development opportunities for employees. At the same time, they needed to respond to governing bodies which had begun to demand more data about the levels of staff competency.

This publication is based on a research thesis which examined self‐help ethnic minority organisations and their activities in order to construct an accurate picture of the library and information needs of their members. It identified the kinds of co‐operation that existed between self‐help ethnic minority organisations and public libraries and other relevant official agencies. A series of models for co‐operation that could take place between public libraries, other relevant agencies and self‐help organisations was constructed.

This article presents two Brazilian Portuguese corpora collected from different media concerning public security issues in a specific location. The primary motivation is supporting analyses, so security authorities can make appropriate decisions about their actions.

The corpora were obtained through web scraping from a newspaper's website and tweets from a Brazilian metropolitan region. Natural language processing was applied considering: text cleaning, lemmatization, summarization, part-of-speech and dependencies parsing, named entities recognition, and topic modeling.

Several results were obtained based on the methodology used, highlighting some: an example of a summarization using an automated process; dependency parsing; the most common topics in each corpus; the forty named entities and the most common slogans were extracted, highlighting those linked to public security.

Some critical tasks were identified for the research perspective, related to the applied methodology: the treatment of noise from obtaining news on their source websites, passing through textual elements quite present in social network posts such as abbreviations, emojis/emoticons, and even writing errors; the treatment of subjectivity, to eliminate noise from irony and sarcasm; the search for authentic news of issues within the target domain. All these tasks aim to improve the process to enable interested authorities to perform accurate analyses.

The corpora dedicated to the public security domain enable several analyses, such as mining public opinion on security actions in a given location; understanding criminals' behaviors reported in the news or even on social networks and drawing their attitudes timeline; detecting movements that may cause damage to public property and people welfare through texts from social networks; extracting the history and repercussions of police actions, crossing news with records on social networks; among many other possibilities.

The work on behalf of the corpora reported in this text represents one of the first initiatives to create textual bases in Portuguese, dedicated to Brazil's specific public security domain.