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The purpose of this paper is to contribute to the growing body of research into virtual teams by using empirical data to validate existing theory. It analyses a project in the travel and tourism industry to determine the key elements that contributed to a successful outcome.

An ethnographic approach is used in this case of a multi‐national, multi‐organisational virtual project tasked with market validation of an ontology management system. Participant observation is supported by a range of primary and secondary data.

The importance of key factors changes over the time of the project. The early emphasis on constructs relating to technology and purpose moves towards those related to people as the project matured. The caretaker/gatekeeper role of the project leader made a significant contribution to overcoming problems of complexity. A lack of commitment to a range of information technologies heightened the reliance on periodic face‐to‐face meetings to support team interactions.

Cultural diversity is common in the travel sector and related issues may play a more significant role in other industries. Further research is needed to fully assess the impact of context on virtual team outcomes.

Recommendations for practitioners include the need to establish a framework of rules and identify training needs. A socialising period, virtual or face‐to‐face, is an essential requirement for successful virtual teamwork.

A conceptual framework, drawn from previous studies, adds clarity to the importance and relevance of the constructs of people, purpose and technology in virtual teamwork.

Utilizes the March 28, 2000, Fort Worth tornado as a case study to examine how organisations collaborate in their attempt to perform multiple response and recovery functions. Identifies factors that inhibit and facilitate coordination among disaster‐related organisations. Concludes with implications for improving disaster response operations and management.

This survey aims to study and analyze current techniques and methods for context‐aware web service systems, to discuss future trends and propose further steps on making web services systems context‐aware.

The paper analyzes and compares existing context‐aware web service‐based systems based on techniques they support, such as context information modeling, context sensing, distribution, security and privacy, and adaptation techniques. Existing systems are also examined in terms of application domains, system type, mobility support, multi‐organization support and level of web services implementation.

Supporting context‐aware web service‐based systems is increasing. It is hard to find a truly context‐aware web service‐based system that is interoperable and secure, and operates on multi‐organizational environments. Various issues, such as distributed context management, context‐aware service modeling and engineering, context reasoning and quality of context, security and privacy issues have not been well addressed.

The number of systems analyzed is limited. Furthermore, the survey is based on published papers. Therefore, up‐to‐date information and development might not be taken into account.

Existing surveys do not focus on context‐awareness techniques for web services. This paper helps to understand the state of the art in context‐aware techniques for web services that can be employed in the future of services which is built around, amongst others, mobile devices, web services, and pervasive environments.

The purpose of this article is to share the lessons learned about the role of team sponsors in action-learning teams as part of community-based health leadership development programs.

This case study uses program survey results from fellow participants, action learning coaches and team sponsors to understand the value of sponsors to the teams, the roles they most often filled and the challenges they faced as team sponsors.

The extent to which the sponsors were perceived as having contributed to the work of the action learning teams varied greatly from team to team. Most sponsors agreed that they were well informed about their role. The roles sponsors most frequently played were to provide the teams with input and support, serve as a liaison to the community and serve as a sounding board, motivator and cheerleader. The most common challenges or barriers team sponsors faced in this role were keeping engaged in the process, adjusting to the role and feeling disconnected from the program.

This work provides insights for program developers and community foundations who are interested in building the capacity for health leadership by linking community sponsors with emerging leaders engaged in an action learning experience.

This work begins to fill a gap in the literature. The role of team sponsors has been studied for single organization work teams but there is a void of understanding about the role of sponsors with multi-organizational teams working to improve health while also learning about leadership.

Electronic commerce has been recognised as a source of fundamental change to the conduct of business. Exploitation by business of this innovative approach to payments will necessitate wide‐scale adoption of new processes and technologies and may require new thinking on how organizations adopt innovations. Primarily, these innovations will be interactive and inter‐organizational, i.e. a successful cash substitute will require the concurrent participation of many different organizations, as well as consumers. Current theoretical models of adoption may not cater for this type of innovation. This paper compares four diverse pilot implementations of smart‐card payment systems with Rogers’ (1995) attributes of innovations, adoption processes and adoption decision approaches for organizations. In general, Rogers’ models do not reflect the levels of complexity and diversity found in practice. Extensions of the models are proposed.

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.

To meet the multidimensional needs of patients, health services are increasingly implementing complex programmes of care through partnerships between public, private and voluntary sector organisations. The purpose of this paper is to explore the implementation process of a complex, multi-innovative regional health and social care partnership to coordinate end-of-life care in the South East of England.

The study adopted a pragmatic, pluralist design using primarily qualitative methods including observations, interviews, focus group and document review. Implementation theory provided the research framework.

While progress was made towards greater collaboration in the provision of end-of-life care, regional coordination of care among the 13 partner organisations was not achieved as envisioned. Low engagement stemming from national health system changes delayed decision making and shifted partners’ priorities. Individual stakeholder interest and motivation carried the elements that were successful.

The external political and economic environment hindered the involvement of some of the partners and suggests that a concept of “project resiliency” is particularly important for complex, multi-organisational projects which are implemented over time and by multiple stakeholders from different sectors. Future research should look further at what contributes to project resiliency and whether it might be operationalized so that projects can develop resilient factors for success.

Project resiliency is a new concept that bridges a gap in understanding how time-limited multi-organisational projects function amid a changing environment.

Purpose – This chapter provides a reflective synopsis of the chapters in the volume and highlights the learning from the cases about the development of new orientations, design configurations, and learning mechanisms. It charts directions for further research and possible managerial actions.

Design – The chapters in this second volume of the book series “Organizing for Sustainable Effectiveness” capture a rich set of cases in which organizing for sustainable health care was the central focus. Each chapter illuminated the development of a distinct health care system in a unique cultural and national context, and had a special focus on reporting theoretically informed and rigorously explored knowledge to guide purposeful design and learning approaches. Collectively the chapters highlighted the processes, organization and design, system regulation, and continuous learning approaches in complex organizational and multi-organizational health care systems that enable focus on and advancement of economic, social, and ecological outcomes.

Findings – Several critical themes have emerged from the cases, and from the broader literature on health care transformation: the importance of purpose; the need to overcome fragmentation; the need for alternative business models; technology as an investment in sustainable health care; the centrality of knowledge management; the importance of partnership and collaboration; the role of self-organization and leadership; and the criticality of building change capabilities.

Explains how the Avon Training and Enterprise Council (TEC), based in Bristol, has established several successful multi‐organisational quality improvement teams and is currently piloting broader improvement ideas. Discusses the roots of total quality philosophy and programmes in industry, in government, and the role of total quality partnerships, as demonstrated by the TEC′s community basedyouth training, special needs and enterprise processes.

Large numbers of adults with mental illness detained by police, seen in the courts, and confined in prisons and jails has been a longstanding concern of officials in the mental health and criminal justice systems. Diversion programs represent an important strategy to counteract the criminalization of persons with mental illness. The challenge is to identify and integrate resources in such a way that an organization bridging the police, courts, mental health, substance abuse, homelessness, welfare and entitlements agencies would evolve that would effectively and appropriately serve offenders with mental health issues, keeping them stable in the community and reducing recidivism.