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This study is undertaken to examine the role of information and communication technology (ICT), e-service quality and e-information quality towards brand image of universities by concentrating on students’ e-learning, e-word of mouth and satisfaction.

The target population was the students of public and private universities in Pakistan. Data collected using an e-questionnaire by 408 students were subjected to PLS-SEM for analysis.

Findings revealed that ICT, e-service quality and e-information quality are positively contributed toward students' e-learning which ultimately leads to create positive e-word of mouth and students' satisfaction. Meanwhile, results also identified that e-word of mouth and students' satisfaction lead to generate a positive brand image of universities.

This study has unique implications for universities to develop an e-learning platform to facilitate their students in this situation of COVID-19. It provides guidelines for educational institutions to implement the learning management system effectively with a view to facilitate the students with education.

This study has novel contribution in literature in the domain of digital learning. It is unique in a way to integrate the usage of technology with students' e-learning and satisfaction that ultimately create brand image of universities.

The primary purpose of this study is to provide a new model in the hospitality industry by incorporating open innovation (OI) as a significant business performance (BP) supporter. This study aims to examine OI’s role in fostering SI and BP in Malaysia’s hospitality industry.

Quantitative research approach with a cross-sectional design is used to carry out the current study. A questionnaire survey is conducted. A total of 201 valid responses were used to analyze the data through Smart PLS 3 structural equation modeling. The study sample comprises the managerial employees of hospitality companies.

The findings of this study revealed that OI has a crucial contribution to fostering service innovation (SI) and BP. Information and communication technology (ICT) increases external knowledge and internal innovation, which in turn increases knowledge management (KM). ICT intensifies KM in result, OI increases, which contribute expediting SI. Finally, increases in SI boost BP.

This study provides a comprehensive framework to boost hospitality industry performance. It gives vital cues to the hospitality industry for SI improvement and BP. This proposed framework is specific to the hospitality industry, and it has the potential to help the managers to have a better understanding of new ideas that can develop service quality and customer satisfaction.

This is one of the pioneer studies that formally documented OI’s role in Malaysia hospitality industry. This pioneering study provides the OI model for BP of the hospitality industry. Regarding the OI in the hospitality industry, managers’ and academicians’ implication is not well understood in the current literature.

本研究的主要目的是通过将开放式创新 (OI) 作为重要的业务绩效 (BP) 支持者, 为酒店业提供一种新模式。该研究旨在研究 OI 在促进马来西亚酒店业的 SI 和 BP 中的作用。

本论文采用横向比较的定量研究方法进行当前研究。本研究采用问卷进行调查。通过 Smart PLS 3 结构方程建模, 总共使用了 201 个有效样本来进行数据分析。研究样本包括酒店公司的管理人员。

研究结果表明, OI 对促进服务创新 (SI) 和 BP 做出了重要贡献。信息和通信技术（ICT）增加了外部知识（EK）和内部创新（II）, 这反过来又增加了知识管理（KM）。 ICT在结果中强化了KM, OI增加, 这有助于提高SI。最后, SI 的增加会提高业务绩效。

本研究提供了一个全面的框架来提升酒店业的表现。本研究框架为酒店业的 SI 改进和 BP 提供了重要线索。这个提议的框架是针对酒店业的, 它可以帮助管理者更好地理解可以提高服务质量和客户满意度的新想法。

这是正式记录 OI 在马来西亚酒店业中的作用的先驱研究之一。这项开创性的研究为酒店业的 BP 提供了 OI 模型。关于酒店业的 OI, 其管理实践意义和学术意义在当前文献中并没有得到很好的理解。

Background: Both social work activities and social initiatives, innovative solutions today it has to support the development and change of the society by producing. The purpose of this study is to investigate the impact of social entrepreneurship on firm performance of Turkey small and medium enterprises (SMEs) located in the Chinese ethnic community. In addition, the authors also examined the moderator role of social embeddedness in the relationship between social entrepreneurship and the Chinese ethnic community of Turkey SMEs on firm performance.

Because it is seen that the decomposition validity is achieved between the dimensions for HTMT values, the current study, using the survey-based methodology, used structural equation modeling to achieve the research objectives. Ques-tionnaires were issued among 628 participants in selected international companies in Turkey and China. To mitigate any uncertainty and errors, the questionnaires were distributed face-to-face by hand (in Turkey), online (in China). A total of 274 questionnaires were used for the analysis which makes up to the 53.6% of the response rate. The findings of this study show that social entrepreneurial behavior influences organizational performance with a significant mediation between family ties and social networks and a strong moderation in entrepreneurial leadership. The findings of the present study largely agreed with the results of the hypothesis. The results of this study will give an idea about how social entrepreneurial behavior and entrepreneurial leadership can affect organizational performance and how social embeddedness affects this relationship.

Outcomes will be important to SME leaders as they seek to link results, practices and results. SME leaders will better understand the role of social entrepreneurial behaviour and entrepreneurial leadership in corporate performance. This will apply in business practice and leadership in striving to improve the level of performance.

In this study, Turkey and China are limited to 274 participants in international companies. Because the findings of this study are limited to the sample it represents, there is no generalization of these results for all countries. However, given that the number of studies on this subject is very inadequate, this research is important in terms of shedding light on the work to be carried out next.

This empirical research confirms the impact of social entrepreneurial behavior on organizational performance. Social entrepreneurial behavior integrates organizational performance, family ties, social networking and entrepreneurial leadership and empirically tests the relationship between them. Trade relations will ensure the interlocking of the countries involved in the research, and thus, improve the relations of the countries.

The main aim of this study is to investigate the impact of social entrepreneurship on firm performance of Turkey SMEs located in the Chinese ethnic community. Trade relations will ensure the interlocking of the countries involved in the research and thus improve the relations of the countries. The authors believe that social entrepreneurial behaviour will close the gap in important mediation and entrepreneurial leadership between family ties and social networks and positively impact organisational performance. At the same time, as social capital is required for social work and social service is currently dealing with social capital at micro (bonding), mezzo (bridging) and macro (binding) levels, the authors recommend that studies be carried out that will contribute to the theoretical, research or application literature for the variables involved in the study.