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Article
Publication date: 29 March 2021

Muhammad Danish Habib and Muhammad Arslan Sarwar

This study aims to examine the concept of brand equity and willingness to buy second-hand products in the automobile context. The customer-based brand equity model is used…

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1109

Abstract

Purpose

This study aims to examine the concept of brand equity and willingness to buy second-hand products in the automobile context. The customer-based brand equity model is used as a theoretical lens to examine after-sales services, brand credibility and brand loyalty as drivers of brand equity and willingness to buy the second-hand product.

Design/methodology/approach

A survey questionnaire based on convenience sampling is used to collect the data from the car owners. A total of 433 survey responses were used to empirically test the measures and propositions by using structural equation modeling (SEM).

Findings

The findings suggest that after-sales services are a key factor in developing brand credibility and brand loyalty. Results are also in support of the positive and significant impact of brand credibility and brand loyalty on brand equity and willingness to buy second-hand products.

Originality/value

Brand equity represents a differential response and preference to marketing efforts that a product obtains as a result of its brand identification. Although practitioners are actively engaged to position themselves as a unique, attractive and strong brand, little is known about the equity of the brand in the case of second-hand products. This study provides an alternate branding view to the academic scholars and to the marketing manager as this study explicitly probes into the effect of after-sales services in developing brand credibility, brand loyalty, brand equity and wiliness to buy second-hand product as an outcome.

Details

Rajagiri Management Journal, vol. 15 no. 2
Type: Research Article
ISSN: 0972-9968

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Article
Publication date: 17 March 2020

Muhammad Arslan

The issue of exploitative labour practices has been a persistent and recurring problem in the textile and garment industry. Despite increased media, policy and…

Abstract

Purpose

The issue of exploitative labour practices has been a persistent and recurring problem in the textile and garment industry. Despite increased media, policy and practitioners attention the evidence base remains unexplored. The International Labour Organization (ILO) has acknowledged the presence of labour exploitation in global supply chains because of private sectors’ employment practices. The purpose of this study is to apprehend views of multilevel stakeholders to explore the nature and driving mechanisms of exploitation.

Design/methodology/approach

Semi-structured interviews were conducted with 76 respondents from 25 factories from 3 cities of Pakistan i.e. Faisalabad, Lahore and Gujranwala. Convenient and snowball sampling techniques were used because of the complexity of research settings. Transcribed data was analysed with the help of NVivo.

Findings

Drawing on qualitative evidence, the study reveals that workers experience a range of exploitation at the workplace, which is unlikely to fall within the scope of severe exploitation. The findings reveal that three types of exploitation exist in Pakistan’s textile and garment industry such as financial, physiological and psychological. Power inequality is the foundation and a fundamental cause of the endurance of exploitation. The study found three mechanisms that facilitate the endurance of exploitation, i.e. distance, profit and oppression.

Research limitations/implications

The study contributes to supply chain literature by exemplifying power inequality. It is crucial for the government to step up efforts to stipulate a minimum wage rate in the textile and garment industry to alleviate labour exploitation. The findings provide motivation for policy and decision-makers to implement incremental changes to global supply chains to protect the rights and welfare of workers, according to the standards of social accountability 8000, the ILO and other world trade stakeholders.

Originality/value

This study argues that the international and local instruments do not specifically address the severe labour exploitation in Pakistan textile and garment industry. Therefore, the need arises to develop a specific instrument to address the problem. In the absence of such an instrument, there is a piecemeal approach by international and local bodies towards the regulation of labour exploitation.

Details

International Journal of Law and Management, vol. 62 no. 1
Type: Research Article
ISSN: 1754-243X

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Article
Publication date: 3 April 2018

Muhammad Arslan, Christophe Cruz, Ana-Maria Roxin and Dominique Ginhac

The purpose of this paper is to improve the safety of construction workers by understanding their behaviors on construction sites using spatio-temporal (ST) trajectories.

Abstract

Purpose

The purpose of this paper is to improve the safety of construction workers by understanding their behaviors on construction sites using spatio-temporal (ST) trajectories.

Design/methodology/approach

A review of construction safety management literature and international occupational health and safety statistics shows that the major reasons for fatalities on construction sites are mobility-related issues, such as unsafe human behaviors, difficult site conditions, and workers falling from heights and striking against or being struck by moving objects. Consequently, literature has been reviewed to find possible technological solutions to track the mobility of construction workers to reduce fatalities. This examination has suggested that location acquisition systems, such as Global Positioning System (GPS), have been widely used for real-time monitoring and tracking of workers on construction sites for hazard prevention. However, the raw data captured from GPS devices are generally available as discrete points and do not hold enough information to understand the workers’ mobility. As a solution, an application to transform raw GPS data into ST trajectories using different preprocessing algorithms is proposed for enhancing worker safety on construction sites.

Findings

The proposed system preprocesses raw GPS data for stay point detection, trajectory segmentation and intersection of multiple trajectories to find significant places and movements of workers on a construction site to enhance the information available to H&S managers for decision-making processes. In addition, it reduces the size of trajectory data for future analyses.

Originality/value

Application of location acquisition systems for construction safety management is very well addressed in the existing literature. However, a significant gap has been found: the usage of preprocessed ST trajectories is still missing in workers’ safety monitoring scenarios in the area of construction management. To address this research gap, the proposed system uses preprocessed ST trajectories to monitor workers’ movements on a construction site to identify potentially unsafe behaviors.

Details

Smart and Sustainable Built Environment, vol. 7 no. 1
Type: Research Article
ISSN: 2046-6099

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Article
Publication date: 16 April 2018

Rashid Zaman, Stephen Bahadar, Umar Nawaz Kayani and Muhammad Arslan

The purpose of this paper is to examine the impact of corporate governance, with particular reference to the role of independent directors on boards and audit committees…

Abstract

Purpose

The purpose of this paper is to examine the impact of corporate governance, with particular reference to the role of independent directors on boards and audit committees, and media coverage on corporate transparency and disclosure. In addition, the paper also investigates the role of the media on independent directors’ behaviours towards corporate transparency and disclosure.

Design/methodology/approach

The paper uses the well-developed two-step system generalised method of moments approach on a sample of 99 Pakistan stock exchange (PSX) listed financial firms over the period 2007-2012.

Findings

The empirical analysis shows that media and independent directors on audit committees play a significant positive role in line with agenda setting and agency theories in promoting corporate transparency and disclosure. On the contrary, the boards’ independent directors are risk-averse and hold the information to protect their reputation. Nevertheless, the study does not find any significant influence of media coverage on independent directors’ behaviours in promoting corporate transparency and disclosure.

Practical implications

The findings provide some useful insight into cost benefits analysis of media coverage towards an understanding of independent directors’ behaviours for promoting transparency and disclosure in financial sector. Moreover, the study findings can be useful for both shareholders and stakeholders in taking decisions about firm activities.

Originality/value

To the best of the authors’ knowledge, this is the first study that proposed and tested a multi-level framework for corporate transparency and disclosure practices. In addition, this study is also among the very few studies that use financial sectors as a sample, in particular, and media coverage, specifically, thus adding some value to the limited literature.

Details

Corporate Governance: The International Journal of Business in Society, vol. 18 no. 5
Type: Research Article
ISSN: 1472-0701

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Article
Publication date: 3 October 2017

Zeeshan Aziz, Zainab Riaz and Muhammad Arslan

Effective management of highways requires management of diverse data sets including traffic volume data, roadway, and road edge and road-side data. Like all major…

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1177

Abstract

Purpose

Effective management of highways requires management of diverse data sets including traffic volume data, roadway, and road edge and road-side data. Like all major infrastructure clients, highways administration authorities are under pressure to use such platforms for better management of data that, in addition to creating other opportunities, allows improved life cycle management of asset data and predictive analytics. This paper aims to review such opportunities and the value that can be generated through integrated life cycle data management by leveraging Big Data and building information modelling (BIM).

Design/methodology/approach

A literature review is initially performed to systematically gather information to identify and understand BIM as a collaborative platform. Data management applications in other industries are also reviewed. Interviews were conducted and two industry workshops were organised to understand BIM implementation challenges within highways development projects and the role BIM can play in bridging inefficiencies resulting from loss of information at handover phases. The overall understanding lead to drawing up user needs, gathering system requirements and eventually a system architecture design to promote efficient information management throughout the asset lifecycle.

Findings

It is observed that data from the design and construction phases of projects can be used to inform asset registers from an earlier stage. This information can be used to plan maintenance schedules. Moreover, it can also be integrated with data generated from numerous other sensors to develop a better picture of network operations and support key decision-making. Effective road network management involves collection and analysis of huge data from a variety of sources including sensors, mobiles, assets and Open Data. Recent growth in Big Data analytics and data integration technologies provides new opportunities to optimise operations of highways infrastructure.

Research limitations/implications

The system architecture designed for this research is translated into a prototype system as a proof of concept. However, it needs to be tested and validated by end users to be transformed into a useful solution for the industry.

Originality/value

This paper provides an enhanced understanding of new opportunities created to optimise operations of highways infrastructure using the recent growth in Big Data analytics and data integration technologies.

Details

Facilities, vol. 35 no. 13/14
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 13 November 2018

Muhammad Arslan

Organizational cynicism is a growing trend in contemporary organizations. However, its impact on employee performance remains understudied. The purpose of this study is to…

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1477

Abstract

Purpose

Organizational cynicism is a growing trend in contemporary organizations. However, its impact on employee performance remains understudied. The purpose of this study is to address this gap by investigating the effect of three dimensions of organizational cynicism (cognitive, affective and behavioral cynicisms) on employee performance. The study also investigates the moderating effect of employee engagement on the relationship between three types of organizational cynicism and employee performance.

Design/methodology/approach

Primary data are collected through questionnaire from employees (N = 200) of various health organizations in Pakistan by using a convenient sampling technique. Hierarchal multiple regression models are used by using SPSS.

Findings

The findings reveal that all three types of organizational cynicism (i.e. cognitive cynicism, affective cynicism and behavioral cynicism) have a significant negative relationship with employee performance, while employee engagement moderates this relationship. Moreover, the findings indicate that the majority of respondents are not happy with their organizations. They have the feeling that their organizations are not fulfilling their promises, in fact, are betraying them in different ways. This breach of contract becomes the reason for organizational cynicism among employees and negatively affects their performance at work.

Research limitations/implications

The study has a large population size and it is quite difficult to address the whole population and collect data from a large sample because of time and limited budget.

Practical/implications

The organizational culture can mitigate the negative effect of organizational cynicism and enhance performance by promoting employee engagement. The study helps psychologists to understand employees’ attitudes and improve personnel selection to ensure they recruit the right people. Openness, honesty and early communication can increase predictability and controllability of future events.

Social implications

The job insecurity and lack of adequate compensation are assertive factors towards low productivity and negative attitude toward organization.

Originality/value

According to the researchers’ best knowledge, only few studies tried to investigate the relationship between organizational cynicism and employee performance by using the moderating effect of employee engagement. Therefore, it will be a good contribution in existing literature to understand consequences of cynicisms.

Details

Journal of Global Responsibility, vol. 9 no. 4
Type: Research Article
ISSN: 2041-2568

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Article
Publication date: 4 December 2017

Zainab Riaz, Erika A. Parn, David J. Edwards, Muhammad Arslan, Charles Shen and Feniosky Pena-Mora

This research aims to investigate the integration of real-time monitoring of thermal conditions within confined work environments through wireless sensor network (WSN…

Abstract

Purpose

This research aims to investigate the integration of real-time monitoring of thermal conditions within confined work environments through wireless sensor network (WSN) technology when integrated with building information modelling (BIM). A prototype system entitled confined space monitoring system (CoSMoS), which provides an opportunity to incorporate sensor data for improved visualization through new add-ins to BIM software, was then developed.

Design/methodology/approach

An empirical study was undertaken to compare and contrast between the performances (over a time series) of various database models to find a back-end database storage configuration that best suits the needs of CoSMoS.

Findings

Fusing BIM data with information streams derived from wireless sensors challenges traditional approaches to data management. These challenges encountered in the prototype system are reported upon and include issues such as hardware/software selection and optimization. Consequently, various database models are explored and tested to find a database storage that best suits the specific needs of this BIM-wireless sensor technology integration.

Originality value

This work represents the first tranche of research that seeks to deliver a fully integrated and advanced digital built environment solution for automating the management of health and safety issues on construction sites.

Details

Journal of Engineering, Design and Technology, vol. 15 no. 6
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 23 April 2020

Muhammad Arslan

Recently, sustainable supply chain management (SSCM) has generated significant interest and gained attention of practitioners and academics. The purpose of this paper is…

Abstract

Purpose

Recently, sustainable supply chain management (SSCM) has generated significant interest and gained attention of practitioners and academics. The purpose of this paper is to explore different themes in the existing literature, which pertains to social sustainability (SS) in supply chains, to argue for the use of SS model and suggest further research directions.

Design/methodology/approach

In the study, the authors have undertaken extensive literature review (n = 171) and used thematic analysis to propose a model.

Findings

Through the extensive review and thematic analysis, the paper identifies eight themes, which include stakeholder pressure, sustainability culture, contingencies, sustainability practices, partnerships, drivers and barriers, sustainability performance and optimization, and develops a SS model called “five-factor sustainability model.” Furthermore, a list of potential research directions for five-factor sustainability model is discussed.

Research limitations/implications

The research is an attempt to explore different themes related to SS in supply chain and develop a model that is also applicable to economic and environmental sustainability.

Originality/value

The paper offers a new approach to SSCM literature, arguing for five-factor sustainability model and providing further research directions. Moreover, this model will help sustainability scholars to position and integrate their research within social, economic and environmental sustainability literature.

Details

Journal of Global Responsibility, vol. 11 no. 3
Type: Research Article
ISSN: 2041-2568

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Article
Publication date: 19 November 2018

Muhammad Arslan and Jamal Roudaki

Organisational cynicism (OC) is a growing trend in contemporary organisations. However, its impact on employee performance (EP) remains understudied. The purpose of this…

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2506

Abstract

Purpose

Organisational cynicism (OC) is a growing trend in contemporary organisations. However, its impact on employee performance (EP) remains understudied. The purpose of this paper is to address this gap by investigating its effect on EP. The study also investigates the moderating effect of employee engagement (EE) on the relationship between OC and EP.

Design/methodology/approach

Primary data are collected through questionnaire from employees (N=200) of various health organisations in Pakistan by employing a convenient sampling technique. Hierarchical multiple regression is employed by using SPSS.

Findings

The findings of correlation and regression analyses reveal that OC has significant negative relationship with EP. Hence, the patient care is compromised in sampled organisations due to poorer performance of employees. Moreover, findings also reveal that EE has a moderating effect on relationship between OC and EP. Therefore, hospital management needs to increase EE to reduce the cynicism and improve performance. In addition, organisations and managers need to consider their role and actions creating the conditions that lead to cynicism among employees and should take trustworthy steps to increase employee retention and engagement and, ultimately, their performance. Moreover, the findings of the study indicate that the majority of respondents are not happy with their organisations. They also feel that the organisation is not fulfilling its promises and betraying them in several ways. This breach of contract becomes the reason for OC among employees and badly affects their performance. Most of respondents give importance to their career development and the findings reveal that organisations are not focussing on career development of their employees.

Research limitations/implications

The study has some limitations and implications. The organisational culture can mitigate the negative effect of OC and enhance performance by promoting EE. It is recommended that employee cynicism can be reduced by providing a supportive environment, EE and fairness. Nevertheless, the findings of this study still help supervisors to inhibit this harmful effect by reducing the level of psychological contract violation and organisational politics that will reduce the level of cynicism among employees and improve their performance.

Practical implications

It is found that OC has a major impact on the behaviour and attitude of employees, supervisors and representatives on the one hand and, ultimately, the organisation, on the other hand. These effects have specific susceptibilities due to the vicinity of the employees. It is recommended that employee cynicism can be reduced by providing a supportive environment.

Social implications

The study also helps psychologists to understand employees’ attitudes and improve personnel selection to ensure they recruit the right people. Leaders need to communicate honestly, effectively and frequently to address cynicism in order to ensure ample staffing and resource levels that result in good patient care and positive work attitudes at hospitals.

Originality/value

According to the researchers’ best knowledge, only few studies tried to investigate the relationship between organisational cynicism and EP by employing the moderating effect of EE. Therefore, it will be a good contribution in existing literature to understand consequences of cynicisms.

Details

International Journal of Sociology and Social Policy, vol. 39 no. 1/2
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 17 June 2020

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170

Abstract

Details

Annals in Social Responsibility, vol. 6 no. 2
Type: Research Article
ISSN: 2056-3515

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