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Article
Publication date: 13 November 2017

Lingyun Guo, Mingli Zhang, Kai Kang and Mu Hu

Drawing upon the social cognitive and customer engagement theories, the purpose of this paper is to investigate how individuals’ simple follow, purely aiming for…

Abstract

Purpose

Drawing upon the social cognitive and customer engagement theories, the purpose of this paper is to investigate how individuals’ simple follow, purely aiming for information but with little contribution, could affect fans behavior and make them engage in company social network (CSN). The study identifies the impact of personal motivators (follower participation motivation), environmental antecedents (perception of information quality) and individual behavior (fan engagement behavior and stickiness) on CSNs and examines the interaction relationship between the follower participation motivation and perception of information quality.

Design/methodology/approach

Data collected from 392 valid questionnaires from WeChat Official Account users were analyzed by structural equation modeling.

Findings

Personal factor such as follower participation motivation (intrinsic and extrinsic motivator) was found to be significant predictor of fan engagement behavior. Environmental factor (perception of information quality: perceived usefulness as well as perceived entertainment) was a significant factor in determining followers’ proclivity to engage in CNSs. One significant interaction effect was found: the effect of perceived entertainment on fan engagement behavior was manifested to a greater extent when followers’ participation aimed for intrinsic motivator. The second interaction effect, between the extrinsic motivator and perceived usefulness, was also found to be statistically significant.

Originality/value

This study enriches and extends the studies on the theories of customer engagement and social cognitive theory. It applies the above theories to CSNs and advances CSNs research by taking into consideration both personal and environmental factors (follower participation motivation and perception of information quality), and the interaction effects of the two on individual behavior.

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Article
Publication date: 1 September 1977

SAYS the handout from the Department of Industry: “The key role played by managers in improving British industry's economic performance was emphasised by Mr. Eric Varley…

Abstract

SAYS the handout from the Department of Industry: “The key role played by managers in improving British industry's economic performance was emphasised by Mr. Eric Varley, Secretary of State for Industry. He said that the publication of a discussion paper on industry, education and management underlined that industry in Britain today had many first class managers who made vital contributions to the economy.

Details

Work Study, vol. 26 no. 9
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 7 August 2017

Mingli Zhang, Mu Hu, Lingyun Guo and Wenhua Liu

Thriving brand communities are inseparable from engaged members and their word-of-mouth behavior. The purpose of this paper is to investigate which customer experience…

Abstract

Purpose

Thriving brand communities are inseparable from engaged members and their word-of-mouth behavior. The purpose of this paper is to investigate which customer experience elevates customer engagement and consequent word-of-mouth intention in online brand communities, and how.

Design/methodology/approach

From the perspective of service ecosystem theory, a framework with several hypotheses was proposed. The model was verified with structural equation modeling based on questionnaire data collected from smartphone communities in China.

Findings

Empirical results indicate that customer experience promotes community engagement, and further enhances word-of-mouth intention. Furthermore, the mediating effect of community engagement in the relation between customer experience (social support and flow) and word-of-mouth intention has been verified.

Practical implications

This paper informs practitioners about the importance of experience co-creation with community members in brand and community promotion, and provides several implications to encourage more engaged customers with fostering pleasant customer experiences.

Originality/value

This study contributes to the theory of service ecosystem by empirical examination of its several propositions in a brand community context. The paper extends the present theory with the discussion of the mediation effect of community engagement in the continuing value co-creation process.

Details

Internet Research, vol. 27 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

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Article
Publication date: 1 May 1998

Brian H. Kleiner

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the…

Abstract

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence down into manageable chunks, covering: age discrimination in the workplace; discrimination against African‐Americans; sex discrimination in the workplace; same sex sexual harassment; how to investigate and prove disability discrimination; sexual harassment in the military; when the main US job‐discrimination law applies to small companies; how to investigate and prove racial discrimination; developments concerning race discrimination in the workplace; developments concerning the Equal Pay Act; developments concerning discrimination against workers with HIV or AIDS; developments concerning discrimination based on refusal of family care leave; developments concerning discrimination against gay or lesbian employees; developments concerning discrimination based on colour; how to investigate and prove discrimination concerning based on colour; developments concerning the Equal Pay Act; using statistics in employment discrimination cases; race discrimination in the workplace; developments concerning gender discrimination in the workplace; discrimination in Japanese organizations in America; discrimination in the entertainment industry; discrimination in the utility industry; understanding and effectively managing national origin discrimination; how to investigate and prove hiring discrimination based on colour; and, finally, how to investigate sexual harassment in the workplace.

Details

Equal Opportunities International, vol. 17 no. 3/4/5
Type: Research Article
ISSN: 0261-0159

Keywords

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Article
Publication date: 1 June 2005

John Overby, Mike Rayburn, David C. Wyld and Kevin Hammond

Epidemiologists are concerned the next deadly global cognition will be a new kind of deadly flu which humans have no resistance. Since the 1960s, their alarm has been…

Abstract

Epidemiologists are concerned the next deadly global cognition will be a new kind of deadly flu which humans have no resistance. Since the 1960s, their alarm has been focused on a bird (avian) virus (H5N1). This virus is generally harmless in its host species, but it is extremely deadly when contracted by humans. H5N1 mutates quickly and tends to pick up genes from flu viruses that affect other species. The flu is far more contagious and harder to contain than the SARS (severe acute respiratory syndrome) virus. It is projected that 30‐40 per cent of the population would be infected in a H5N1 flu pandemic, and as many as one‐third would die. The 1918 Spanish flu caused 20 to 50 million deaths world wide. One scientist observed that the 1918 Spanish flu pandemic could have caused civilisation to disappear within a few weeks. Currently, more than 50 million chickens have been slaughtered in eight Asian countries in efforts to curb the spread of avian influenza. This article examines the roots and dangers of the potential avian influenza pandemic, examining the business and social ramifications that could ensue if the worst case scenario occurs.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 17 no. 2
Type: Research Article
ISSN: 1355-5855

Keywords

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Article
Publication date: 1 November 2005

Jeremy Huntley and Brian H. Kleiner

Government is a very labour intensive enterprise. Public organisations provide services, enforce laws and regulations, solve problems, and have varied missions. Their…

Abstract

Government is a very labour intensive enterprise. Public organisations provide services, enforce laws and regulations, solve problems, and have varied missions. Their varied missions include protection of the environment, food safety, elderly and disabled assistance, education of our children, and civil rights enforcement. All of these activities require the use of human resources. The quality of employees in the county directly relates to how well the county performs. Essential tasks of human resource managers are to find qualified employees for these government positions, as well as to promote an attractive work environment for these employees. Failure to use effective human resource management risks low productivity and a lack of commitment to the community. County managers have the challenge of meeting multiple objectives including productivity, staffing and many more.

Details

Management Research News, vol. 28 no. 11/12
Type: Research Article
ISSN: 0140-9174

Keywords

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Article
Publication date: 1 June 2005

Athanasios Laios and George Tzetzis

Coaches as leaders of sports teams should identify the causes of conflict between the athletes and handle conflict effectively. The aim of this study was to examine the…

Abstract

Coaches as leaders of sports teams should identify the causes of conflict between the athletes and handle conflict effectively. The aim of this study was to examine the methods and ways coaches use to handle conflict in professional teams in Greece. The sample consisted of 42 professional football‐soccer, basketball and volley ball coaches, which were surveyed using questionnaires. Using the descriptive statistics and the one‐way Analysis of Variance (ANOVA), it was found that: a) coaches are using five styles in order to manage conflict, and b) the most effective styles that can resolve team conflicts are the collaborating style, the compromising style and the avoiding style and the least effective styles from those suggested are the competing style and the accommodating style.

Details

Management Research News, vol. 28 no. 6
Type: Research Article
ISSN: 0140-9174

Keywords

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Article
Publication date: 1 July 1949

G.E.H. Rice

THE first practical application of a simplified form of aircraft structure was made by the Republic Aircraft Corp. in their production of the Seabee. This machine…

Abstract

THE first practical application of a simplified form of aircraft structure was made by the Republic Aircraft Corp. in their production of the Seabee. This machine dispensed with conventional ribs and used external chordwise corrugations instead. These were found to be perfectly satisfactory; they resisted the air loading and were stiff enough to prevent undue distortion of the cross‐section of the structure. For machines of higher speed, however, these corrugations, or ‘beads’ as they were called, would be objectionable and would have to be replaced by internal stiffeners fixed to the skin. This is the type of structure it is now proposed to analyse—a general view is shown in FIG. 1.

Details

Aircraft Engineering and Aerospace Technology, vol. 21 no. 7
Type: Research Article
ISSN: 0002-2667

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Article
Publication date: 1 March 1999

Alberto G. Canen and Ana Canen

Provides a rationale for looking at logistics and cultural diversity from a global “intercultural” perspective, and proposes this view as a potential tool for sensitizing…

Abstract

Provides a rationale for looking at logistics and cultural diversity from a global “intercultural” perspective, and proposes this view as a potential tool for sensitizing logistics managers to cross‐ concerns. Concludes that any firm which embraces this concept by understanding cultural differences and going beyond cultural boundaries will reap increased organizational performance.

Details

Cross Cultural Management: An International Journal, vol. 6 no. 1
Type: Research Article
ISSN: 1352-7606

Keywords

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Article
Publication date: 7 March 2019

Hui-Wen Deng and Kwok Wah Cheung

The National People’s Congress (NPC) of People’s Republic of China, the highest organ of state power, is popularly seen as a rubber-stamp entity. However, it has been…

Abstract

Purpose

The National People’s Congress (NPC) of People’s Republic of China, the highest organ of state power, is popularly seen as a rubber-stamp entity. However, it has been substantially evolving its roles to accommodate the governance discourses within China’s political system over the decades. This study aims to explore the changes of governance discourse of the NPC within China’s political system through which to offer a thorough understanding of the NPC’s evolving substantial role in current China.

Design/methodology/approach

This study deploys a historical approach to explore the changes of governance discourse of the NPC that has seen a growing importance in China’s political agenda, as argued by this study.

Findings

The authors find that the NPC has been substantially evolving its role within China’s political system in which the Chinese Communist Party has created different governance discourses. Besides, the NPC and its Standing Committee have asserted its authority as a substantial actor within China’s political system. The NPC is no longer functioned as a rubber-stamp institution, though it is still popularized as a rubber stamp by many scholars.

Research limitations/implications

This study is a historical elaboration on the development of NPC under three governance discourses. It might be, to some extent, relatively descriptive in nature.

Originality/value

This study, therefore, sheds some light on a revisit on the governance discourses in current China.

1 – 10 of 799