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Article
Publication date: 18 January 2024

Mohammad Rakibul Islam Bhuiyan, Most. Sadia Akter and Saiful Islam

After analyzing these uncountable benefits of digital or cashless payment, many European countries like Sweden, Finland and Canada has been trying to convert their payment system…

Abstract

Purpose

After analyzing these uncountable benefits of digital or cashless payment, many European countries like Sweden, Finland and Canada has been trying to convert their payment system into cashless. Following these developed countries, the Bangladesh Government has taken a decision to transfer society as a cashless society by using information technologies for adopting the fourth industrial revolution over the world. Digital payment system is among the various options available for transforming a cashless society. First, this empirical study presents demographic information and digital payment characteristics on the basis of income levels. This study identifies influential factors of adopting digital payment systems. Finally, this study aims to justify how digital payments transform the Bangladeshi economy into a cashless society in developing countries.

Design/methodology/approach

The study was administered to a sample of 1,000 Bangladeshi customers who had engaged in online banking transactions for the purpose of acquiring items and services through both social media platforms in Google Form format and face-to-face interactions in hard copy format. Among these, 647 questions were deemed usable and were used for data analysis, where the response rate was 68%. The SmartPLS is used to create and validate the structural equation modeling model presented for the research, as well as to evaluate the hypothesized correlations between the different constructs.

Findings

This cross-sectional study conducted the extended technology acceptance model (TAM) with perceived security (PS) and personal innovation (PI) variables to identify the influencing adoption factors of digital payment systems. This study finds that perceived ease of use, PI and perceived usefulness have a favorable impact on individuals’ attitudes toward adopting digital payment methods (DPMs). The study also indicated that PS did not influence negatively the adoption of digital payment system. Besides this, the adoption of digital payment will help to transform society into a cashless society in the future.

Research limitations/implications

Increasingly prevalent across the nation. Several variables are required to facilitate the transition toward a cashless society. This study exclusively focuses on DPMs. Additionally, the data has been obtained exclusively from a single urban area. The adoption of DPMs has become increasingly prevalent across the nation.

Practical implications

This study would help policymakers, marketers and bankers understand which factors affect digital payment infrastructure expansion. So, they can produce digital payment apps that are compatible with different devices, have fast transactions, are user-friendly, easy to use and highly secure to maintain good attitudes toward digital payment systems.

Social implications

Few studies have examined how DPMs affect cashless societies in developing countries like Bangladesh. According to researchers, to the best of the authors’ knowledge, this is the first study to explore how digital payments affect cashless society in Bangladesh and raise awareness about it.

Originality/value

The study extended the TAM model to PS and PI. This paper is also unique in the conceptual arguments and the subject theme of the research area.

Details

Journal of Science and Technology Policy Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2053-4620

Keywords

Article
Publication date: 19 June 2024

Jhumana Akter, Shuvo Dip Datta, Mobasshira Islam, Bassam A. Tayeh, Sadia Ahmmed Sraboni and Niloy Das

The purpose of this research paper is to investigate and evaluate the impacts of utilising Building Information Modelling (BIM) as a lean management tool in Bangladesh's…

Abstract

Purpose

The purpose of this research paper is to investigate and evaluate the impacts of utilising Building Information Modelling (BIM) as a lean management tool in Bangladesh's construction management field. The paper explores how adopting BIM as a lean management tool can improve and expedite a number of processes in building projects, which will ultimately increase project success, cost-effectiveness and efficiency.

Design/methodology/approach

A comprehensive survey was conducted to investigate how BIM deployment as a lean management tool affected project outcomes. This research involved a structured survey amongst construction professionals and a case study on a real project in Bangladesh to assess the effects of using BIM as a lean management tool. The data collected from 112 respondents were analysed statistically and qualitatively to identify the effect of BIM as a lean management tool. Additionally, several software tools, including Revit, Navisworks, Design Review and BIM 360, were used to compare conventional and BIM-based methods.

Findings

The research findings demonstrate that utilising BIM practices improves the quality and safety of construction in Bangladesh. The “Improving the quality of construction” (RII = 0.732) achieved the highest rank in the questionnaire survey. In addition, the case study represents that the construction industry can benefit from BIM-based project management. The BIM implementation can shorten the design process by over 50% and save up to 1.5 weeks by minimising idling time. By applying BIM, it is possible to avoid a price rise of roughly 2.5% and a delay of about 11.9% of the original contract period.

Practical implications

The significance of the results goes beyond the direct advantages of the project's achievements. The successful integration of BIM as a lean management tool in Bangladesh's construction sector suggests transformative potential for the industry. The enhanced coordination and decreased errors point to a future where construction projects can achieve higher levels of precision and reliability. The improved efficiency observed implies a more sustainable and cost-effective future for construction projects in the region.

Originality/value

The research provides a unique perspective on the impact of BIM implementation on project outcomes. It includes a comprehensive survey on BIM adoption as a lean management tool, gathering real-world experiences from construction professionals in Bangladesh. The case study explores the practical implications and advantages of implementing BIM in construction projects. By comparing conventional methods with BIM-based approaches and utilising BIM software, the study contributes value to the construction sector.

Details

International Journal of Building Pathology and Adaptation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-4708

Keywords

Article
Publication date: 1 April 2014

June Lu

The purpose of this paper is to report a study investigating the impact of personal innovativeness in information technology (PIIT) and social influence on user continuance…

7504

Abstract

Purpose

The purpose of this paper is to report a study investigating the impact of personal innovativeness in information technology (PIIT) and social influence on user continuance intention toward mobile commerce (m-commerce) in the USA.

Design/methodology/approach

A survey was conducted among undergraduate and graduate mobile users in a regional university. Structural equation modeling procedures were deployed to analyse 323 valid data points.

Findings

The study found that among well-educated m-commerce users, user personal innovativeness as measured by PIIT and perceived usefulness, the determinants of initial adoption, remain as strong determinants of user continuance intention. PIIT also remains as the antecedent of perceived ease of use. Social influence has changed the pattern of influence on continuance intention.

Research limitations/implications

This study is unable to investigate m-commerce user expectations and satisfaction levels. The small and convenient sample does not offer guarantee of the findings.

Practical implications

M-commerce providers should pay adequate attention to personal innovativeness, since it affects mobile user willingness and capability to welcome and adapt to new services and features. They should always utilize social channels to gather feedback, to distribute new changes or features, and to exert positive influence.

Originality/value

This study is one of the few examining the effect of PIIT in a post-adoption context and confirms its long-term psychological influence on continuance intention toward m-commerce. This study is also one of the initial to use discursive power perspective to study social influence on continuance intention in the mobile context.

Details

Internet Research, vol. 24 no. 2
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 18 March 2019

Salah Uddin Rajib, Pawan Adhikari, Mahfuzul Hoque and Mahmuda Akter

The purpose of this paper is to examine public sector accounting reforms, mainly the adoption and implementation of the Cash Basis International Public Sector Accounting Standard…

Abstract

Purpose

The purpose of this paper is to examine public sector accounting reforms, mainly the adoption and implementation of the Cash Basis International Public Sector Accounting Standard (IPSAS) in the Central Government of Bangladesh.

Design/methodology/approach

Drawing on the ideas of new institutionalism, the paper investigates the factors which have forced the country to accept the Cash Basis IPSAS but have delayed its implementation in practice.

Findings

Different approaches towards the Cash Basis IPSAS are now distinct in the Central Government of Bangladesh. Differences between Bangladesh and other emerging economies have been narrowed as the potency of institutional pressures has increased, and there is a risk, as experienced in other emerging economies, that the very adoption of the Cash Basis IPSAS may remain more a rhetoric than a reality in Bangladesh. The paper demonstrates that the extent to which professional accountants and their associations participate in reforms determines the public sector accounting reform trajectories in emerging economies.

Practical implications

The paper demonstrates that reforms driven by indigenous administrators can have the potential of becoming more instrumental in emerging economies than the externally propagated reforms, such as IPSASs and accrual accounting. What is important is to advance incrementally those public sector accounting reforms that local administrators have identified as important, that they could cope with their existing knowledge and capacity, and that they are interested in engaging with the reform process.

Originality/value

First, the study has contributed to extending neo-institutional theory by bringing out the responses of different stakeholders responsible for implementing public sector accounting reforms, mainly the Cash Basis IPSAS, in practice. Next, the paper has raised a question as to whether the Cash Basis IPSAS could be an appropriate reform measure for the central government of Bangladesh.

Details

Journal of Accounting in Emerging Economies, vol. 9 no. 1
Type: Research Article
ISSN: 2042-1168

Keywords

Article
Publication date: 31 December 2021

Myesere Avdyl Hoxha

The purpose of this paper is to develop and test a modified service quality (SERVQUAL) model scale for measuring healthcare service quality in Kosovo.

Abstract

Purpose

The purpose of this paper is to develop and test a modified service quality (SERVQUAL) model scale for measuring healthcare service quality in Kosovo.

Design/methodology/approach

An initial dimensions area methodology in construct development, followed by combined exploratory-analytical deductive research with the goal to test theory concepts and validate the measurement tool known from the theory of service quality using new empirical data in a specific context. A cross-sectional survey on a sample of 200 post-encountered patients and using structural equation modelling (SEM) and SEM path analysis to determine satisfaction.

Findings

The findings confirmed that a six-dimensional scale of SERVQUAL is not appropriate for the Kosovo health-care context. The scale development analysis with a new reduced four-dimensional model can be used to measure health service quality in the Kosovan context.

Research limitations/implications

The initial study concept was not piloted. It was developed by the researcher based on secondary data. Systematic random sampling was used, which may have resulted in conclusions that are not applicable to the general population. Finally, this study is applicable to the Kosovo context and cannot be generalized nor represent all patients treated in Kosovo hospitals and clinics. However, the above limitations are less significant compared to the importance of carrying out this type of study for the first time in Kosovo.

Practical implications

This study can help Kosovo health authorities to guide health system-wide improvements and health-care providers to remove quality shortfalls based on a culturally sensitive and validated multiple-item scale for the quality of their service.

Originality/value

This is the first research conducted to identify which of the service quality dimensions require attention by the health-care service providers in Kosovo and develop a validated tool for patient satisfaction measurement that can be used for commercial application.

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 17 no. 2
Type: Research Article
ISSN: 1750-6204

Keywords

Article
Publication date: 14 March 2024

Hasibul Islam, Lalmi Soumia, Masud Rana, Jhansi Bharathi Madavarapu and Shimanto Saha

This study analyzed the relationship between mobile financial services (MFS) usage and customer satisfaction with MFS in Bangladesh, considering perception, purpose of use and…

Abstract

Purpose

This study analyzed the relationship between mobile financial services (MFS) usage and customer satisfaction with MFS in Bangladesh, considering perception, purpose of use and technical challenges as the primary factors influencing customer satisfaction with MFS. The aim is to determine the factors most influencing the use of MFS.

Design/methodology/approach

Data were collected from 400 MFS users through a structured web survey using snowball sampling that is consistent with the nature of MFS users who are difficult to identify or locate. Structural equation modeling (SEM) was used to analyze the data and evaluate the reliability and validity of the measurement model.

Findings

The results show that customers’ perceptions and satisfaction significantly impact their intention to use MFS. Specifically, customers’ perceptions strongly influence their satisfaction with MFS, and the purpose of use significantly predicts both perception and satisfaction. Technical problems and challenges were found to have no significant impact on satisfaction levels, but other factors were more critical. Furthermore, the integration of innovative technological solutions is crucial for fostering sustainability in MFS, as it enhances reliability and efficiency while minimizing environmental footprints.

Research limitations/implications

The study was conducted in a single country, relied on self-reported data, and used a cross-sectional design, which limits the ability to draw causal inferences. Future research could explore the factors that influence customer satisfaction with MFS in different countries and regions and incorporate additional variables to provide a more comprehensive understanding of the drivers of customer satisfaction with MFS.

Originality/value

This study significantly contributes by extending the technology acceptance model (TAM) framework with the innovation resistance theory, offering a nuanced understanding of MFS adoption. The findings challenge conventional wisdom, highlighting the limited impact of technical problems on satisfaction and emphasizing the central role of user perceptions in shaping satisfaction and intention to use.

Details

Technological Sustainability, vol. 3 no. 2
Type: Research Article
ISSN: 2754-1312

Keywords

Article
Publication date: 14 October 2021

Dindayal Agrawal and Jitender Madaan

The purpose of this study is to examine the barriers to the implementation of big data (BD) in the healthcare supply chain (HSC).

885

Abstract

Purpose

The purpose of this study is to examine the barriers to the implementation of big data (BD) in the healthcare supply chain (HSC).

Design/methodology/approach

First, the barriers concerning BD adoption in the HSC were found by conducting a detailed literature survey and with the expert's opinion. Then the exploratory factor analysis (EFA) was employed to categorize the barriers. The obtained results are verified using the confirmatory factor analysis (CFA). Structural equation modeling (SEM) analysis gives the path diagram representing the interrelationship between latent variables and observed variables.

Findings

The segregation of 13 barriers into three categories, namely “data governance perspective,” “technological and expertise perspective,” and “organizational and social perspective,” is performed using EFA. Three hypotheses are tested, and all are accepted. It can be concluded that the “data governance perspective” is positively related to “technological and expertise perspective” and “organizational and social perspective” factors. Also, the “technological and expertise perspective” is positively related to “organizational and social perspective.”

Research limitations/implications

In literature, very few studies have been performed on finding the barriers to BD adoption in the HSC. The systematic methodology and statistical verification applied in this study empowers the healthcare organizations and policymakers in further decision-making.

Originality/value

This paper is first of its kind to adopt an approach to classify barriers to BD implementation in the HSC into three distinct perspectives.

Details

International Journal of Productivity and Performance Management, vol. 72 no. 4
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 14 December 2020

Lijun Zhang, Muhammad Mubashir Bhatti and Efstathios E. Michaelides

The purpose of this paper is to examine the electro-magnetohydrodynamic behavior of a third-grade non-Newtonian fluid, flowing between a pair of parallel plates in the presence of…

Abstract

Purpose

The purpose of this paper is to examine the electro-magnetohydrodynamic behavior of a third-grade non-Newtonian fluid, flowing between a pair of parallel plates in the presence of electric and magnetic fields. The flow medium between the plates is porous. The effects of Joule heating and viscous energy dissipation are studied in the present study.

Design/methodology/approach

A semi-analytical/numerical method, the differential transform method, is used to obtain solutions for the system of the nonlinear differential governing equations. This solution technique is efficient and may be adapted to solve a variety of nonlinear problems in simple geometries, as it was confirmed by comparisons between the results using this method and those of a fully numerical scheme.

Findings

The results of the computations show that the Darcy–Brinkman–Forchheimer parameter and the third-grade fluid model parameter retards, whereas both parameters have an inverse effect on the temperature profile because the viscous dissipation increases. The presence of the magnetic field also enhances the temperature profile between the two plates but retards the velocity profile because it generates the opposing Lorenz force. A graphical comparison with previously published results is also presented as a special case of this study.

Originality/value

The obtained results are new and presented for the first time in the literature.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 31 no. 8
Type: Research Article
ISSN: 0961-5539

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