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This paper aims to examine the role of stakeholders and their relationships in the sustainability of telecentres in Vietnam through the lens of stakeholder theory.

This study methodologically adopted a qualitative case study to identify stakeholders that have been involved in telecentres in Vietnam. It then categorizes those stakeholders’ salience through the lens of stakeholder identification and salience theory. Secondary data and interviews were used as data sources for the present paper.

The authors identify six main stakeholders that have been involved in telecentres, including the government, entrepreneurs, international donors, telecommunications providers, civil society organisations and individual community members/users. Among these stakeholders, the government, entrepreneurs and users belong to definitive stakeholders, which have the greatest impact on the sustainability of telecentres in comparison to other groups of stakeholders (e.g. dominant, dependent and dormant stakeholders). Moreover, the authors propose a model to identify the relationships of stakeholders towards the sustainability of telecentres. In particular, the authors indicate that each group of stakeholders has its own role in contributing to sustainable telecentres and they also influence others in either direct or indirect ways.

This study provides an additional approach for managers to make judgments in prioritizing the interests of some of their stakeholders while still maintaining a level of satisfaction among other stakeholders. For example, stakeholders that should be of the highest concern to the sustainability of telecentres are the government, entrepreneurs and users, while civil society organisations can be maintained in lower priority to other stakeholders. In addition, we propose the model of interactions and relationships of stakeholders, which can be seen as a starting point for a study on the roles of stakeholders in sustainability not only in telecentres, but also in other fields, such as digital transformation, cyber security and e-government.

This paper aims to look at the universal service policy in Vietnam interval 2005-2010 from a stakeholder perspective to clarify the role of stakeholders as well as initiatives used to implement the policy.

This paper applies the stakeholder framework of Papazafeiropoulou and Pouloudi (2000) to identify which actors implemented the universal service policy and what initiatives were used by the central government. In addition, this paper also uses the qualitative method to clarify the stakeholders’ position on performing the universal service policy. The qualitative interview is recruited to verify and triangulate the result of the secondary data.

This paper finds that the Vietnamese government controlled the universal service policy via an administrative regime that the central government ordered and other stakeholders followed; the universal service policy focused much on delivering universal service and infrastructure; however, there was lack of initiatives rising awareness of rural users about the benefit of the internet, or training courses on improving rural users’ skills to use the internet; and stakeholders implementing the universal service policy were state entities in which the national government played a central role, and there was no involvement of the private sector and the civil society.

Little research on universal service policies in Vietnam has been made. By analyzing the Vietnamese case, achievements and drawbacks in implementing universal service policies are identified and lessons for other developing countries are derived.

This paper seeks to examine the investment dimensions of next generation networks from a universal service perspective in a European context. The question is how new network infrastructures for providing access for everyone to communication, information and entertainment services in the present and future information society will be funded.

The paper starts by looking at the range of policy measures available for promoting broadband access. This is followed by an overview of existing and upcoming access network technologies. Before concluding, there is a section on alternative funding mechanisms, including a sub‐section on the potential of private public partnerships (PPP) in providing funding for broadband access infrastructures.

Although there is nothing in principle hindering the development of universal service policies from those that include a specific service and its underlying network technology towards more general access, other policy measures are likely to become more important in practice for the fulfilment of the universal service goal. Wide diffusion and de facto universal service will, to a higher degree, have to rely on other measures: alternative funding mechanisms and a wider range of policy measures to expand broadband take‐up.

The value of the paper is in its combination of two issues often discussed separately: alternative funding mechanisms and universal access. Furthermore, the implications of NGN are examined.

The purpose of the paper is to analyze the need for regulation of international roaming within EU beyond 2010.

The paper analyzes roaming costs, market conditions and present regulation. On this basis, future prospects for competition in international roaming are discussed.

Market developments indicate that regulation of international roaming charges will be needed for some time, before competition can ensure that roaming charges are at a level that reflects the underlying costs.

The paper limits its analysis to roaming of voice services, and excludes analysis of roaming of data service services.

The paper contributes to the ongoing discussion on the need to regulate international roaming charges.

This paper aims to give conclusions from the papers in the special issue about “Re‐thinking universal service in the digital era”.

A summary of the themes, trends and new concepts about universal service is compiled from the varied viewpoints introduced in the issue. The editors also appraise the mobile and broadband universal service candidates under the different perspectives in the issue, point out a number of questionable assumptions and gaps in the universal service stories, and touch on the international currents of influence in universal service policy. Finally, a succinct vision of a universal service policy for Europe is outlined.

This special issue aims to provide support to the policy process with regard to universal service in a digital context. The papers in the issue highlight developments that are shaking up the current universal service model. They consider universal service from a set of different dimensions, encompassing both demand and supply side considerations. Also a comparative outlook draws lessons from a representative set of existing regulatory models.

The paper provides a summary of the main avenues for the upcoming universal service policy debate.

The purpose of this paper is to introduce to the concepts related with universal service and the papers in the special issue about “Re‐thinking universal service in the digital era”.

This special issue aims to provide support to the policy process with regard to universal service in a digital context. The papers in the issue highlight developments that are shaking up the current universal service model. They consider universal service from a set of different dimensions, encompassing both demand and supply side considerations. Also a comparative outlook draws lessons from a representative set of existing regulatory models.

The paper finds that the foundations and concept of universal service are experiencing a profound transformation as we enter into a new phase of information society development. A new set of policy goals and tools is the main consequence of this change.

The paper presents a timely account of the universal service policy debate.

The purpose of this paper is to examine how spectrum policy can support the changing objectives of universal service in communications services.

The paper presents a review of current universal service obligations, analysis of how they will change, and identification of spectrum policy responses.

The study reveals that, in future, universal service will be delivered in a technologically neutral way; this will require a re‐appraisal of the way it is provided and the development of spectrum management techniques to ensure that it is provided efficiently.

The paper contains advice to European and other regulators about medium‐term universal service policy.

The paper explores the linkage between two previously separated areas of research.

The purpose of this paper is to evaluate the success and continuing relevance of the universal service obligation (USO) in delivering voice telephony, basic digital data capability and broadband services to all Australians.

The paper outlines the background to the National Broadband Plan being implemented by the Labor Government elected in November 2007. The costs of this plan and other funding programs implemented since 1996 are annualized and compared to the cost of the USO.

The paper reveals that the USO has been eclipsed as a policy tool for making basic telecommunications services universally available in Australia, at least for the time being. It survives as a policy mechanism, but is contained to fixed line telephony, payphones and basic digital data capability. Its declared costs have fallen. The proposed national broadband network continues the trend towards using government funding to achieve telecommunications policy goals. This trend was initiated by the previous government with some of the proceeds from privatizing the former government monopoly, Telstra. The national broadband network also supplements this trend with a reversion to a degree of state participation in a facility (a fibre‐to‐the‐node network serving 98 percent of the population) likely to have strong natural monopoly characteristics.

The paper considers the USO as just one of many tools available to ensure basic telecommunication services are universally available and the debates about it in Australia less as arguments about where an old concept should go in the future, and more about what a very young concept really means.