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1 – 10 of 119Benjamin Neaderland and Jared Cohen
To alert companies and individuals subject to regulation and investigation by the US Securities and Exchange Commission (SEC) of potential arguments to enforce time limits on…
Abstract
Purpose
To alert companies and individuals subject to regulation and investigation by the US Securities and Exchange Commission (SEC) of potential arguments to enforce time limits on enforcement actions that have heretofore commonly been ignored.
Design/methodology/approach
Analyzes two cases - one recently decided and one pending - in US Courts of Appeals, explains significance of issues at stake.
Findings
The Courts of Appeals for District of Columbia Circuit has recently reviewed, and the Court of Appeals for the 11th Circuit will soon decide whether statutory timing provisions effectively remove SEC power to bring enforcement actions past their deadlines, at least in some circumstances.
Practical implications
Depending on the outcomes of the cases, companies and individuals may gain a new procedural defense or two against SEC enforcement actions. They may also expect the SEC to respond by more actively seeking tolling agreements, and/or being more cautious in issuing Wells notices.
Originality/value
Guidance based on pending decisions interpreting US securities law, may bring regulatory adjustments to agency practice and procedure.
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Montford's modular, walk‐in environmental test chamber offers a new, cost‐effective approach to large enclosure construction. It minimises site work and provides an adaptable…
Abstract
Montford's modular, walk‐in environmental test chamber offers a new, cost‐effective approach to large enclosure construction. It minimises site work and provides an adaptable design for economical large batch thermal cycling of a wide variety of products. Significantly, all of the unit's thermal conditioning and control devices are supplied ready tested to provide the advantages of a factory‐built system and to speed commissioning.
R. Bret Leary, Thomas Burnham and William Montford
This paper aims to introduce the implicit firm theory, distinguishing between the belief that firms can (incremental firm theory) or cannot (entity firm theory) readily change in…
Abstract
Purpose
This paper aims to introduce the implicit firm theory, distinguishing between the belief that firms can (incremental firm theory) or cannot (entity firm theory) readily change in response to marketplace demands. It is proposed and shown, that firm theory beliefs influence customer-engagement attitudes and intentions.
Design/methodology/approach
Study 1 tests the relationship between firm theory, self-theory and knowledge-sharing attitudes. Study 2a tests differences between incremental and entity firm theorists in response to firm failure. Study 2b examines the relationship between firm theory and blame attributions on post-failure loyalty. Study 3 explores the effect of firm theory on perceptions of control and blame attributions following repeated firm failures.
Findings
Study 1 shows firm theory influences consumer knowledge-sharing attitudes beyond the effect of self-theory. Study 2a shows incremental firm theorists are more likely to remain loyal to a firm following failure and less likely to share negative word-of-mouth. Study 2b shows that blame attributions mediate the relationship between firm theory and loyalty intentions, with incremental theorists ascribing less blame. Study 3 shows incremental firm theorists significantly increase blame following multiple failures, while entity firm theorists do not.
Research limitations/implications
Results are based on scenario-based surveys and experimental methods; their applicability in more complex real-world customer-firm relationships warrants additional study.
Practical implications
Firms should account for a customer’s firm theory in their communications, emphasizing situational factors to reduce post-failure blame among incremental firm theorists.
Originality/value
Establishes that consumers hold beliefs regarding the malleability of firm traits, which influence their firm engagement intentions.
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William J. Montford, John Peloza and Ronald Earl Goldsmith
The current research contributes to the marketing literature by examining, and more importantly, better understanding a presentation format (i.e. PACE) in which caloric…
Abstract
Purpose
The current research contributes to the marketing literature by examining, and more importantly, better understanding a presentation format (i.e. PACE) in which caloric information is complemented with physical activity time required to offset consumption. The purpose of this paper is to systematically evaluate the impact of this approach in both actual and simulated consumption settings while providing evidence of its contribution to healthier decision-making. This research uncovered several important insights into how consumers are influenced by, and respond to, the presence of physical activity time.
Design/methodology/approach
The paper used experiential designs in five studies to examine how the presence of physical activity calorie equivalent (PACE) information affects consumption. The studies measured both intended and actual consumption behavior. The data were analyzed using analysis of variance as well as bootstrapping methods.
Findings
The paper establishes that PACE information reduces consumption compared to NLEA-mandated information. We show that the effectiveness of PACE information differs based on consumers’ level of health consciousness as well as food type. Our research also uncovers a moderating effect based on perceived difficulty of the featured activity. Finally, we show the psychological process underlying the effectiveness of PACE information.
Research limitations/implications
Future research can address the generalizability of current findings across different consumption domains and contexts. Our work focuses on the efficacy of information delivery at the point of consumption. The results of the current study may differ when the decision is being made at the point of purchase for future consumption.
Practical implications
The paper’s findings represent a win-win scenario for consumers and manufacturers alike. Manufactures stand to benefit from PACE information as many consumers are seeking healthier food options and are willing to pay a premium for items that help them make more healthful choices. Consumers will benefit as well, given the struggle with obesity and other diet-related ills, by being provided with a more effective means of making healthier choices.
Social implications
Obesity and diet-related chronic diseases are global pandemics affecting consumers throughout the world. This paper contributes to this issue by presenting manufacturers and researchers with a better understanding of how consumers can be encouraged to make healthier choices and overcome the barriers to healthier lifestyles.
Originality/value
This paper addresses a gap in the literature as well as an important social concern by better understanding how healthier nutrition choices can be encouraged.
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Les Galloway and Sam Ho
Defining “quality” can be confusing. There are numerous possible interpretations, especially in the service sector. Despite this, quality is seen as a major factor in customer…
Abstract
Defining “quality” can be confusing. There are numerous possible interpretations, especially in the service sector. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality based around operational issues, directly relevant to issues of staff skills and training; and based on three dimensions of outcome/process, hard/soft and objective/subjective, giving a total of eight service types. Developed from survey data and in‐depth interviews with staff and customers carried out within retail banking, it is suggested that the operations orientation makes it universally acceptable. Concludes that the benefits to the organization from a correct match between staff skills and customer expectations include a higher and more consistent perceived quality by customers, and, very probably, a greater level of job satisfaction among staff.
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Throughout the 1960's and early 1970's there has been increasing concern in industry and in the community at large over the widening gap between the Education Service and the rest…
Abstract
Throughout the 1960's and early 1970's there has been increasing concern in industry and in the community at large over the widening gap between the Education Service and the rest of the community. These concerns seemed to be two‐fold. Firstly the education system was not meeting the needs of the majority of students by not preparing them adequately for adult life and secondly the education system was not meeting the needs of our industrial society for a well educated and work orientated population. Corelli Barnett put this into historical perspective in the July edition of Industrial and Commercial Training.
At a time when there is increasing awareness and concern over the way in which young people are prepared for the world of work, it is opportune to review the place of work…
Abstract
At a time when there is increasing awareness and concern over the way in which young people are prepared for the world of work, it is opportune to review the place of work experience in the total education process and the ways in which it can contribute not only to the vocational preparation but also to the personal development and general education of young people.