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1 – 10 of 150James Reveley and John Singleton
By juxtaposing fatal colliery explosions in early twentieth-century Britain and in 2010 at Pike River, New Zealand, this paper aims to investigate the generalizability of the mock…
Abstract
Purpose
By juxtaposing fatal colliery explosions in early twentieth-century Britain and in 2010 at Pike River, New Zealand, this paper aims to investigate the generalizability of the mock bureaucracy concept to underground coal mining disasters.
Design/methodology/approach
The main source is published official accident inquiries; a methodological reflection justifies the use of these materials.
Findings
Mock bureaucracies existed in the British underground coal mining milieu from the time when safety rules were first formulated in that industry context. As for Pike River, it is an exemplary case. The development in 1970s Britain of a new approach to safety management (the Robens system), and its subsequent export to New Zealand, means that a contemporary coal mine under financial duress, such as Pike River, is a prime site for mock bureaucracy to flourish.
Originality/value
Although the concept of mock bureaucracy has been applied to an explosion in an underground coal mine before, this is the first paper to explore the concept’s historical usage and generalizability in explaining the environing context of such explosions.
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The purpose of the paper is to use a case study setting involving the implementation of an enterprise resource planning (ERP) system to expose and analyze the conflicts in the…
Abstract
Purpose
The purpose of the paper is to use a case study setting involving the implementation of an enterprise resource planning (ERP) system to expose and analyze the conflicts in the characterizations of the post bureaucratic organisation (PBO) in the literature. ERP implementations are often accompanied by increasing levels of stress in organizations that place pressures on organizational relationships and structures. Additionally, ERPs are regarded as introducing their own techno‐logic of centralization, standardization and formalization that provides an apparent contrast to the exhortations about employee empowerment.
Design/methodology/approach
A case study of ERP implementation in a medium‐sized entity is presented. The paper explores aspects of ERP and PBO from the context of postmodern organization theory.
Findings
Some concerns about PBO identified in the literature are reflected in the case situation. For example, there is a commitment to give up private time and work flexibly by some employees. The paper also provides evidence of the way the management team substitute their reliance on a key individual knowledge worker for that of an ERP system and external vendor support. Paradoxically, trust in that same knowledge worker and between core users of the system is essential to enable the implementation of the system.
Originality/value
This paper adds empirical insight to a predominantly theoretical literature. The case evidence indicates some conflicting implications in the concurrent adoption of PBO and ERP.
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Job satisfaction is a nebulous concept. Managers talk about it a great deal, but, if pressed to explain exactly what they mean are hard pushed to provide a precise definition…
Describes a range of contexts associated with the learningorganization literature and the job of learning organization leader.Offers prescriptions about how classically…
Abstract
Describes a range of contexts associated with the learning organization literature and the job of learning organization leader. Offers prescriptions about how classically administered productivity improvement might be implemented in organizations, on the one hand, and how self‐organizing, learning networks might be facilitated, on the other. Also examines the problems and leadership challenges associated with organizationally destructive learning communities.
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Kala Saravanamuthu, Carole Brooke and Michael Gaffikin
The purpose of this paper is to review critical emancipatory literature to identify a discourse that could be used to successfully customise generic Enterprise Resource Planning…
Abstract
Purpose
The purpose of this paper is to review critical emancipatory literature to identify a discourse that could be used to successfully customise generic Enterprise Resource Planning (ERP) systems to particular user‐needs. The customisation exercise is posited in the context of contemporary society, which has to try to become more sustainable amidst uncertainty about the complex interrelationships between elements of the ecosystem. It raises new challenges for the customisation exercise, that of fostering the precautionary ethos and engaging realistically with complexity and uncertainty inherent in emergent knowledge about ecological resilience.
Design/methodology/approach
This is a conceptual paper that draws on published research papers to tease out political constructs which are vital for facilitating sustainable decisions.
Findings
This paper argues that the critical emancipatory influence on systems design has generated attempts to formulate socio‐ethical information systems. However, these systems are limited by their inability to engage with the politics of asymmetrical distribution of power, even though these systems rely on bottom‐up participation to change the status quo. Hence, it is suggested that systems design should learn from Gandhi's experiences in mobilising social reform to instil a precautionary ethos in the context of asymmetrical power relations. The discourse used to customise ERP should facilitate social learning about ecological resilience as it affects the capacity to reform in the interest of sustainable outcomes. It is proposed that the discourse be socially constructed on the vocabulary of integrated risk because it would enable management to take advantage of lived experiences and enhance the organisation's capacity to learn about formulating sustainable business practices.
Practical implications
The recommended approach to identifying user‐needs (in customising ERP) is based on Gandhi's tried‐and‐tested approaches of mobilising bottom‐up participation in social reform.
Originality/value
This paper brings in Eastern philosophy (namely Advaitic thinking) into the predominately Western‐dominated systems design arena. Its value lies in its practical applicability to real‐world design challenges.
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The purpose of this paper is to define a systematic management structure that helps police practitioners institutionalize performance management and analysis in more…
Abstract
Purpose
The purpose of this paper is to define a systematic management structure that helps police practitioners institutionalize performance management and analysis in more rational‐technical ways.
Design/methodology/approach
The design is based on Gold's “complete participant” field researcher method.
Findings
The findings suggest a performance management model is more rational than the traditional command‐control model and may increase consistency in police management by systematically collecting and reporting on streams of data to measure performance instead of relying on rote compliance.
Research limitations/implications
The model is limited because it does not account for important intangible qualities of performance (e.g. attitude, initiative, judgment); in the hands of autocratic managers it can be oppressive and cause more problems than it solves; it may constrain officer discretion; it has not been advanced as a learning instrument; and performance indicators are subject to measurement error.
Practical implications
Most police agencies are already capturing the necessary data elements to implement a performance management model. Police executives and policymakers can use this model to definitively measure how well police agencies and individual programs are performing.
Originality/value
The paper represents an opportunity for police practitioners to embrace a new management process intended to improve performance and accountability. The framework is a universal management process that can be applied to any size police agency or any police program.
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The paper aims to critically evaluate the day-to-day processes of employee performance management and control (EPMC) in an African-based organization and sheds light on formal and…
Abstract
Purpose
The paper aims to critically evaluate the day-to-day processes of employee performance management and control (EPMC) in an African-based organization and sheds light on formal and informal management controls, social relations and worker responses.
Design/methodology/approach
The paper draws on research undertaken within an Ugandan-based agricultural research organization. A case study approach was used to facilitate an understanding of everyday organizational practices and context. The paper uses ethnographic research and grounded theory, with methods including interviews and observation of work practices.
Findings
The findings provide a nuanced understanding of how performance management and control plays out in practice and show that the unquestioning imposition of Western practices that ignore traditional norms is unlikely to result in desired outcomes.
Research limitations/implications
Since the paper took on a cross-sectional study, a longitudinal study might reveal whether and how the values of managers and employees in Africa-based organizations change over time.
Practical implications
The study's findings indicate the need for a more critical examination of EPMC that takes account of employee attitudes, behaviors and social relations at the intersection of both the formal and informal organization.
Originality/value
Although cultural and institutional approaches have been used to evaluate human resource management (HRM) practices in Africa, organizational behavior approaches to performance and control at the micro-level had been underexplored.
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Mikael Sundström and Robert Holmberg
The purpose of this paper is to study a class of issues that in spite of recognised needs and explicit managerial demands have proven hard to have “stick” in organisations…
Abstract
Purpose
The purpose of this paper is to study a class of issues that in spite of recognised needs and explicit managerial demands have proven hard to have “stick” in organisations (information security is used as an example). It offers a theory-driven rationale why superficially different issue areas can indeed be considered as instances of the identified class, and builds on complexity leadership theory (CLT) to explain how the related strategic challenges can be explained and possibly alleviated.
Design/methodology/approach
A. Kenneth Rice’s notion of organisations’ “primary task” is used to home in on its opposite that is here labelled “peripherality”. Existing strands of organisation research that can be related to this notion are then revisited to ground the fundamental concept theoretically. The CLT is finally used to provide a detailed understanding of the underlying dynamics.
Findings
The paper explains how and why certain issue areas seem resistant to common managerial intervention methods even though it would seem that organisational members are in fact favouring proposed changes (a state that would normally increase the chances of success). It also offers ideas how these challenges may fruitfully be approached.
Originality/value
Problems related to the suggested “peripherality” class of issues have thus far been approached as wholly unrelated (and for that reason as idiosyncratic). The proposed framework offers a hitherto never attempted way systematically to link these challenges – and so structure and concentrate discussion about possibly common remedies.
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Juliet MacMahon and Eamonn Murphy
The vast majority of indigenous Irish enterprises can be classed as small (less than 50 employees). Latest figures from the census of industrial production indicate a figure of 90…
Abstract
The vast majority of indigenous Irish enterprises can be classed as small (less than 50 employees). Latest figures from the census of industrial production indicate a figure of 90 per cent. However the Irish small firm sector is notoriously volatile in that a large percentage of new companies “die” in the first five years. For those that survive there are many barriers to growth. Therefore the potential of our small firm sector in aiding employment creation and economic development is not realised. Studies on life cycle and growth indicate that internal managerial capabilities are a significant factor in constraining growth. This paper details an investigation into a particular aspect of management; HRMs and highlights how managerial behaviour in this respect can affect the success of a small firm. Implications for providers of HRD are also analysed and discussed.
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