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Despite its potential, warehouse managers still struggle to successfully assimilate autonomous mobile robots (AMRs) in their operations. This paper means to identify the moderating factors of AMR assimilation for production warehouses that influence the digital transformation of their intralogistics via AMRs.

Drawing on innovation of assimilation theory (IAT), this study followed an explorative approach using the principles of the case study method in business research. The cases comprised of four AMR end users and six AMR service providers. Data were collected through semi-structured interviews.

Four clusters of moderators that affect each stage of AMR assimilation were identified. These clusters include organizational attributes of end users (i.e. production warehouses), service attributes of service providers, technology attributes of AMRs and relational attributes between the AMR service providers and the AMR end users.

The authors extend the IAT framework by identifying various moderating factors between different stages of the AMR assimilation process. To the authors' knowledge, this is the first study to introduce the perspective of AMR end users in conjunction with AMR service providers to the “Industry 4.0” technology assimilation literature. The study propositions regarding these factors guide future intralogistics and AMR research.

Internet of Things’ (IoT’s) first wave started with tracking services for better inventory management mainly using radio frequency identification (RFID) technology. Later on, monitoring services became one of the major interests, including sensing technologies, and then more actuation for remote control-type of IoT applications such as smart homes, smart cities and Industry 4.0. In this paper, the authors focus on the RFID technology impairment. They propose to take advantage of the mature IoT technologies that offer native service discovery such as blutooth or LTE D2D ProSe or Wifi Direct. Using the automatic service discovery in the new framework will make heterogeneous readers aware of the presence of other readers and this will be used by the proposed distributed algorithm to better control the multiple RFID reader interference problem. The author clearly considers emerging Industry 4.0 use case, where RFID technology is of major interest for both identification and tracking. To enhance the RFID tag reading performance, collisions in the RFID frequency should be minimized with reader-to-reader coordination protocols. In this paper, the author proposes a simple distributed reader anti-collision protocol named DiSim that makes use of proximity services of IoT network and is compliant with the current RFID standards. The author evaluates the efficiency of the proposal via simulation.

In this paper, the author proposes a simple distributed reader anti-collision protocol named DiSim that makes use of proximity services of IoT network and is compliant with the current RFID standards. The author evaluates the efficiency of the proposal via simulation to study its behavior in very dense and heterogeneous RFID environments. Specifically, the author explores the coexistence of powerful static readers and small mobile readers, comparing the proposal with a standard ETSI CSMA method. The proposal reduces significantly the number of access attempts, which are resource-expensive for the readers. The results show that the objectives of DiSim are met, producing low reader collision probability and, however, having lower average readings per reader per time.

DiSim is evaluated with the ETSI standard LBT protocol for multi-reader environments in several environments with varied levels of reader and tag densities, having both static powerful RFID readers and heterogeneous randomly moving mobile RFID readers. It effectively reduces the number of backoffs or contentions for the RFID channel. This has high reading success rate due to the avoided collisions; however, the readers are put to wait, and DiSim has less average readings per reader per time. As an additional side evaluation, the ETSI standard LBT mechanism was found to present a good performance for low-density mid-coverage scenarios, however, with high variability on the evaluation results.

To show more results, the author needs to do real experimentation in a warehouse, such as Amazon warehouse, where he expects to have more and more robots, start shelves, automatic item finding on the shelve, etc.

Future work considers experimentation in a real warehouse equipped with heterogeneous RFID readers and real-time analysis of RFID reading efficiency also combined with indoor localization and navigation for warehouse mobile robots.

More automatization is expected in the future; this work makes the use of RFID technology more efficient and opens more possibilities for services deployment in different domains such as the industry which was considered not only in this paper but also in smart cites and smart homes.

Compared to the literature, the proposal offers the advantage to not be dependent on a centralized server controlling the RFID readers. It also offers the possibility for an existing RFID architecture to add new readers from a different manufacturer, as the readers using the approach will have the possibility to discover the capabilities of the new interaction other RFID readers. This solution takes advantage of the available proximity service that will be more and more offered by the IoT technologies.

The Industry 4.0 initiative – with its ultimate objective of revolutionizing the supply-chain – putted more emphasis on smart and autonomous systems, creating new opportunities to add flexibility and agility to automatic manufacturing systems. These systems are designed to free people from monotonous and repetitive tasks, enabling them to concentrate in knowledge-based jobs. One of these repetitive functions is the order-picking task which consists of collecting parts from storage (warehouse) and distributing them among the ordering stations. An order-picking system can also pick finished parts from working stations to take them to the warehouse. The purpose of this paper is to present a simplified model of a robotic order-picking system, i.e. a mobile manipulator composed by an automated guided vehicle (AGV), a collaborative robot (cobot) and a robotic hand.

Details about its implementation are also presented. The AGV is needed to safely navigate inside the factory infrastructure, namely, between the warehouse and the working stations located in the shop-floor or elsewhere. For that purpose, an ActiveONE AGV, from Active Space Automation, was selected. The collaborative robot manipulator is used to move parts from/into the mobile platform (feeding the working stations and removing parts for the warehouse). A cobot from Kassow Robots was selected (model KR 810), kindly supplied by partner companies Roboplan (Portugal) and Kassow Robotics (Denmark). An Arduino MKR1000 board was also used to interconnect the user interface, the AGV and the collaborative robot. The graphical user interface was developed in C# using the Microsoft Visual Studio 2019 IDE, taking advantage of this experience in this type of language and programming environment.

The resulting prototype was fully demonstrated in the partner company warehouse (Active Space Automation) and constitutes a possible order-picking solution, which is ready to be integrated into advanced solutions for the factories of the future.

A solution to fully automate the order-picking task at an industrial shop-floor was presented and fully demonstrated. The objective was to design a system that could be easy to use, to adapt to different applications and that could be a basic infrastructure for advanced order-picking systems. The system proved to work very well, executing all the features required for an order-picking system working in an Industry 4.0 scenario where humans and machines must act as co-workers. Although all the system design objectives were accomplished, there are still opportunities to improve and add features to the presented solution. In terms of improvements, a different robotic hand will be used in the final setup, depending on the type of objects that are being required to move. The amount of equipment that is located on-board of the AGV can be significantly reduced, freeing space and lowering the weight that the AGV carries. For example, the controlling computer can be substituted by a single-board-computer without any advantage. Also, the cobot should be equipped with a wrist camera to identify objects and landmark. This would allow the cobot to fully identify the position and orientation of the objects to pick and drop. The wrist camera should also use bin-picking software to fully identify the shape of the objects to pick and also their relative position (if they are randomly located in a box, for example). These features are easy to add to the developed mobile manipulator, as there are a few vision systems in the market (some that integrate with the selected cobot) that can be easily integrated in the solution. Finally, this paper reports a development effort that neglected, for practical reasons, all issues related with certification, safety, training, etc. A future follow-up paper, reporting a practical use-case implementation, will properly address those practical and operational issues.

The purpose of this paper is twofold. First, in order to understand mobile customer relationship management (mCRM) and data mining application in the mCRM, this paper aims to present a conceptualization of mCRM in respect of data mining. Second, the paper also aims to develop the empirically grounded framework of the mCRM from data mining perspective.

The empirical paper is used to gain a conceptual view of mCRM. Semi‐structured interviews and contact methodology is used to form the main data source through which the major concerns and issues of mCRM are identified. This lead to holistic framework of mCRM. The paper followed the paradigm of natural science research on information technology by March and Smith and Hervner et al.

The framework identified three critical issues that are categorized as customer care information center, data store and data access systems, and mobile services and technology. The paper on various existing literatures in mCRM strategies and data mining leads to the development of the mCRM framework. The applications of methodology in data mining helped in identifying and exploring mCRM processes. The data mining based framework identifies issues related to customer attrition, customer life time value analysis and customer churn analysis while moving towards mCRM.

The suggested framework would serve as a guideline to all mCRM product vendors and will be considered as a structured consistent procedure for applying mCRM using data mining tools and techniques. The paper explored various studies in the area of mCRM and data mining and shed light on emerging issues in mCRM area. The suggested framework would give an organization, product developers, and management thinker's valuable insights on application of data mining tools and techniques in mCRM application.

This paper proposes an infrastructure of a responsive supply chain network, focusing on the deployment of the m‐commerce technology which transforms a traditional supply chain network to be more effective in coping with market changes.

The proposed supply chain infrastructure embraces the concepts of distributed object technology, wireless markup language (WML), and extensible markup language (XML) schema to enable efficient data exchange among various data objects which reside in distributed platforms over geographically‐isolated regions, thereby leveraging the responsiveness of the entire supply chain network. A case study is conducted to evaluate the feasibility of the proposed model.

Recent studies have found that wireless technology, mobile computing and internet programming techniques drive the development of mobile solution in various industries. Apart from location tracking of goods as well as relevant services, m‐commerce is able to play an important role to enhance the performance of a supply chain network, which is concerned with the proper monitoring of suppliers and production circles, encompassing a wide spectrum of value chain activities ranging from product design to after‐sales services.

The significance of this research is the demonstration of the synergy of using a combination of emerging technologies to form an integrated system that helps achieve flexibility and agility in supply chain network.

The purpose of this paper is to investigate the use of freight containers to store relief items instead of operating a permanent warehouse building.

A mathematical model is developed to determine the location and quantity of containers as well as the type and amount of relief supplies to store in order to investigate the practicality of using freight containers for storage. The model is tested using earthquake risk data, estimates of population under risk, and the distances between cities. An experimental study is performed using Turkish Prime Ministry Disaster and Emergency Management Presidency (abbreviated as AFAD in Turkish) data for total number of relief supplies.

Considering the earthquake risk of possible locations, the results of the study indicate the target locations for containers. The idea of using containers as storage facilities helped beneficiaries to be reached within a short distance and in an efficient way.

The presented model is not implemented in real life disaster relief operations even if it is tested with real earthquake risk, demand and distance data.

To apply this model in practice, the container locations within cities should be determined and managerial operations such as maintenance, environmental, and security planning have to be considered.

This study presents the first analysis of three sub-topics’ intersection: warehousing, pre-positioning in disaster relief, and containerization. To the best of authors’ knowledge, containers have not been considered for storage of relief items in humanitarian logistics before.

The purpose of this paper is to examine how linkages between information and communication technology (ICT) and remittances affect the doing of business.

The focus is on a panel of 49 Sub-Saharan African (SSA) countries for the period 2000–2012. The empirical evidence is based on the generalized method of moments.

While the authors establish some appealing results in terms of net negative effects on constraints to the doing of business (i.e. time to start a business and time to pay taxes), some positive net effects are also apparent (i.e. number of start-up procedures, time to build a warehouse and time to register a property). The authors also establish ICT penetration thresholds at which the unconditional effect of remittances can be changed from positive to negative, notably: for the number of start-up procedures, an internet level of 9.00 penetration per 100 people is required, while for the time to build a warehouse, a mobile phone penetration level of 32.33 penetration per 100 people is essential. Practical and theoretical implications are discussed.

To the best of the authors’ knowledge, this is the first study to assess linkages between ICT, remittances and doing business in SSA.

This paper aims to provide details of recent commercial and technological developments that are driving robotic warehouse automation.

Following a short introduction, this first provides a commercial background and identifies the factors driving the market growth. It then gives examples of robotics companies, products and applications that exploit innovations in artificial intelligence (AI). It then considers future prospects, and finally, brief conclusions are drawn.

Amazon’s acquisition of Kiva led to a community of new robot manufacturers and the realisation by major e-commerce companies that robotic automation would be required to maintain competitiveness. The Covid pandemic caused a surge in e-commerce and a critical shortage of labour, which further highlighted the need for automation and boosted robotic deployments. Recent advances in AI have resulted in a rapidly growing community of companies producing AI-powered robots which offer advanced capabilities such as mixed product picking, sorting and kitting. These are being deployed by a growing number of e-commerce and logistics companies and are paving the way towards ever-higher levels of warehouse automation. Full automation will soon become a reality.

This paper identifies the factors driving the rapidly developing warehouse robot business by considering the companies, products, technology and applications.

The new Silk Road provides cross-border-e-commerce firms with an opportunity to widen their markets. Under this circumstance, the preference recognition of countries and inventory allocation among overseas warehouses both become critical issues to solve. Three Chinese smartphone brands, including HTC, Huawei, and MI, are selected in this chapter for their relatively enormous sales. DHgate and AliExpress websites are chosen as platforms to analyze the sales for data availability. This chapter first depicts key features of the sales and then, based on which, divide countries into several groups according to their preference for phones by cluster analysis. Then, based on the results of cluster analysis, this chapter further models the inventory assignment among the seven major overseas warehouses that were built by AliExpress in 2015. The results show that the HTC seems to be pursuing the “high value with high price” strategy, while the other two companies seem to be pursuing a hybrid strategy of “low-price” strategy and “high value with low price” strategy. This chapter also provides an assignment pattern of inventory among the overseas warehouses based on the real data of sales and costs.

This paper aims to provide details of the safety considerations, technologies and standards associated with robots that interact with, or operate in proximity to, humans.

Following an introduction, this paper first considers collaborative robots and discusses their safety features and the new technical specification ISO/TS 15066, together with certain allied safety standards. It then discusses ISO 13482 and a range of assistive, personal care and service robots which comply with this and highlights new standards that are under development. Mobile warehouse and delivery robots are then considered, together with the safety technologies used and the associated standards. Finally, brief concluding comments are drawn.

The recent proliferation of robots that interact with humans or operate in proximity to them has led to the development of standards and specifications which seek to ensure safe operation. These allow robot manufacturers to design inherently safe products that will gain market acceptance and also help to inspire confidence among users. A number of new standards and specifications have been proposed or are being developed, and this trend is set to continue as new classes of robotic products emerge.

All manner of robots are being developed which interact with humans, and this provides details of the associated safety considerations, technologies and standards.