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A mobile office can be defined as software and hardware that support business work and that are accessible via smartphones. Organizations are adopting or trying to adopt the mobile office as their communication and business tool, in order to support or to change their current work environments. The purpose of this paper is to focus on the impact of outsourcing strategy on mobile office performance based on the FORT model and the MoBiS-Q to measure the performance of the outsourced mobile office.

This study focuses on the impact of outsourcing strategy on mobile office performance based on the FORT model and the MoBiS-Q to measure the performance of the outsourced mobile office.

In the results, the perceived usability and the perceived impact of the mobile office on the productivity can be higher with the Alliance outsourcing relationship type. The outsourcing of the mobile office would follow the similar process of other IT outsourcing strategies. But the device fittingness was far from the expectation.

Firms/organizations should consider a more concrete step-by-step approach to strategic outsourcing relationships with the high-skilled expert groups and that the device fittingness may not be a proper factor to measure the performance of the outsourced mobile office.

IT managers who plan or now try to adopt the mobile office into their organizations should focus on developing proper applications and software; however, they do not need to care about device or H/W issues, including employees ' skills at using the devices or the device fittingness for the planned mobile office.

This study is one of the first academic studies to analyze the impact of outsourcing strategy of the mobile office on organization performance.

The purpose of this paper is to analyze the rationale for choice of suppliers and the influence these decisions have on the firm’s capabilities.

The authors examine the choice of in-house operations vs buying maintenance in the Swedish mining industry through a qualitative case study approach.

The findings reveal a strong tendency to outsource maintenance.

This in turn has a strong influence on the firm’s capabilities and long-term competitive advantage and sustainability.

Based on the empirical findings, the authors comment on the strength and weaknesses of the different outsourcing and attempt to find practical solutions that assist the firm in creating competitive advantage.

The unique contribution of this study is that it extends prior firm capabilities studies by investigating the impact of capability loss specifically in complex, intricate maintenance processes in a dynamic industry.

It is no secret that when the fortunes of the telecoms sector collapsed in 2000, network supplier Ericsson was hit hard. In October 2003, the Sweden‐based firm had spent 11 quarters in the red and chief executive Carl‐Henric Svanberg admitted “I think it’s very low odds on guessing that we will soon be in the black.” In a similarly worrying position, the Sony Ericsson partnership constantly lost money following its launch in 2001 until in 2003 it had halved its initial size. Admittedly, companies across the sector have experienced difficulties since the boom of the 1990s, yet when compared to rival Nokia Ericsson appears slow in fighting back. This has led to increasing suggestions that the firm’s hardships stem not just from external economic factors, but from poorly considered strategic decisions.

The purpose of this paper is to investigate the effect of outsourcing and offshoring on brand loyalty in a service recovery context. In addition, the effect that consumer ethnocentrism has on these relationships is examined.

An experiment was designed using a series of service recovery scenarios that manipulated whether the recovery effort was conducted by an in-house/outsourced or local/offshored party.

The study shows that while outsourcing service recovery within the home country has no effect on loyalty, outsourcing to an offshore location does. In addition, the effect of offshoring of loyalty is greater for consumers who hold ethnocentric tendencies.

This research suggests the need to consider the delivery channel of service recovery to recover a service failure and retain customer loyalty. The results show that outsourcing within a local country may be effective, but the risks associated with offshoring are much greater.

Despite previous attempts to understand outsourcing and offshoring in a range of service scenarios, their role in service recovery is not well understood. Similarly, the impact that ethnocentrism might have on this process is overlooked. This paper therefore responds to calls within business theory, practice and consults for further study in this under-researched area.

The purpose of this paper is to develop research frameworks for two types of green supply chains based on Fisher's seminal work. In spite of Fisher's contribution to the literature, his study has rarely been extended into green supply chain contexts, except in a few conceptual arguments. The current study explores how Fisher's perspective of efficient versus responsive supply chains can be a stepping stone to the development of two green supply chains: eco‐efficient and eco‐responsive supply chains.

Toward the above end, a case methodology is employed (Yin). Two Korean global companies, Pohang Iron and Steel Company (POSCO) and Samsung Electronics (SEC), are selected to explore eco‐efficient and eco‐responsive supply chains. POSCO (steel products) is selected to enable the understanding of how efficient and eco‐efficient supply chains work. SEC (mobile phone products) is chosen to understand responsive and eco‐responsive supply chains.

The findings suggest that POSCO tends to stress process technology innovation as a means to address green pressures, while SEC accentuates the green product strategy; while an eco‐efficient supply chain focuses on keeping to an environmental standard across the supply chains, an eco‐responsive supply chain centers on the collaboration of suppliers and distributors in greening the supply chain; and SEC takes more initiatives to educate and encourage consumers to engage in recycling activities than POSCO does.

Few studies have examined the green supply chain using the perspective of Fisher's framework (efficient vs responsive supply chains). By addressing the timely topic, this study fills a research gap in green supply chain literature.

The paper provides a holistic overview of already available academic literature of mobile banking, business model innovation and ecosystem and activity system perspective of business model concepts. The purpose of this conceptual paper is to initiate a debate for future research in the agenda highlighted in this paper.

In this paper, mobile banking business ecosystem of Easypaisa is used as an illustrative case to understand mobile banking business model innovation in the context of business ecosystem and activity system perspective.

Based on Porter’s view of mobile financial service (MFS) industry, it is suggested that patterns of business model innovation can be explained through business ecosystem and activity system. The notion of business model innovation can also be explained through integrated value chain of mobile network operator and its partners in the supply chain of MFS.

This paper provides preliminary overview of the exiting academic literature on business model innovations, business ecosystem and activity system in the in the context of value network. Since this is only a literature review paper, therefore, no primary data have been collected for this case study through interviewing from the relevant people.

So far, no research has been conducted in Pakistan to address business model innovation in mobile banking sector in the context of business ecosystem and activity system perspective.

In the 1980s and 1990s, Nintendo was dominating the video game industry with a market share of 90 per cent. Since that time, market share has dropped substantially with new competitors, new technology and changing consumer preferences. This case examines the history of Nintendo including its loss of market share in a rapidly changing industry.

This case is suitable for undergraduate courses in strategic management where an instructor’s focus is on strategic decision-making.

The purpose of this paper is to explore the drivers and barriers to omni-channel retailing in China, and attempts to understand how companies formulate their business strategies during their transformations to omni-channel retailing.

This study adopts an exploratory case study approach to investigate the omni-channel retailing transformations of two well-established Chinese fashion apparel retailers. The study draws on multiple sources of evidence, comprising: interviews with eight business executives from three major operational departments; on-site observations in firm’s retail stores, factories and distribution centres; and secondary data review of firm business reports, news, whitepapers and archival records. The findings are established through a consistent within-case data analysis and cross-case comparison.

The study reveals that the two retailers formulated different strategies in developing their omni-channels, and exhibited different degrees of success. The similarities and differences in the drivers, as well as the barriers, were analyzed and compared in this study. Operational variations (i.e. enablers and inhibitors) due to the unique context of the Chinese market were also explored. The findings reveal that coherent leveraging firm resources and capabilities from the three perspectives – marketing, logistics and supply chain, and organizational management – is critical to the full implementation of omni-channel retailing. They provide relevant managerial insights that can assist firms in formulating appropriate strategic action plans during the transformations.

As a theoretical contribution, this paper identifies a set of drivers and barriers for omni-channel retailing in the developed market, and classifies them into three categories: marketing; logistics and supply chain; and organizational management. The empirical-based qualitative analysis reveals the key factors impacting on omni-channel retailing within the Chinese market, and suggests a series of practical implications for local retailers planning to embark on omni-channel retailing.

The purpose of this study is to achieve the dynamic model of outsourcing success factors in project-based companies.

This study is descriptive-survey in terms of method and practical in terms of purpose. To achieve the dynamic model of outsourcing success, 1,000 outsourcing articles published in high-status journals from 2017 to 2019 were first text-mining. Then, using the clustering technique, the factors affecting the success of outsourcing were obtained. To achieve the key variables, the variables obtained by interpretive structural modeling (ISM) were then leveled. Then, the strategic options development and analysis (SODA) technique has been used to achieve a consensus and coordination on factors relationships. Finally, the dynamic model of outsourcing success in GHODRAT CONTROL PARS Company has been modeled and implemented.

In total, five clusters and nine factors were extracted (strategy, management, performance, market, R&D, supplier, product, organizational data and outsourcing findings). In central and domain analysis, two factors, “Strategy” and “R and D,” were recognized as factors that have the most interaction and centrality. The result of the dynamic model indicate that the organization will significantly reduce the construction time of the power plant by improving the “R and D” factor.

In this study, various techniques have been combined. Therefore, one of the aspects of innovation in the present study is the combination of methods that have not been used earlier. The second aspect of this study’s innovation is using SODA technique to design the dynamic model of outsourcing success factors. Given that the scope of this study is the component affecting the success of outsourcing, so extensive research has been conducted in the field of articles worked in the field of outsourcing to get a comprehensive view of the components affecting the success of outsourcing, which has not been reviewed in other articles. In this study, in addition to identifying the effective factors, their identified and also how these variables affect the successful performance of outsourcing in the form of a dynamic model, and then analyzed.