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A mobile office can be defined as software and hardware that support business work and that are accessible via smartphones. Organizations are adopting or trying to adopt the mobile office as their communication and business tool, in order to support or to change their current work environments. The purpose of this paper is to focus on the impact of outsourcing strategy on mobile office performance based on the FORT model and the MoBiS-Q to measure the performance of the outsourced mobile office.

This study focuses on the impact of outsourcing strategy on mobile office performance based on the FORT model and the MoBiS-Q to measure the performance of the outsourced mobile office.

In the results, the perceived usability and the perceived impact of the mobile office on the productivity can be higher with the Alliance outsourcing relationship type. The outsourcing of the mobile office would follow the similar process of other IT outsourcing strategies. But the device fittingness was far from the expectation.

Firms/organizations should consider a more concrete step-by-step approach to strategic outsourcing relationships with the high-skilled expert groups and that the device fittingness may not be a proper factor to measure the performance of the outsourced mobile office.

IT managers who plan or now try to adopt the mobile office into their organizations should focus on developing proper applications and software; however, they do not need to care about device or H/W issues, including employees ' skills at using the devices or the device fittingness for the planned mobile office.

This study is one of the first academic studies to analyze the impact of outsourcing strategy of the mobile office on organization performance.

This research aims to aggregate and categorise distinct places for multi-locational work from the 1960s until today. Based on an understanding of the user needs connected to these locations, the paper aims to identify the service concepts and workplace design solutions by which these needs can be met.

The literature review is based on academic journal papers, reports and books related to the topic.

The paper categorises the main multi-locational workplace locations, namely, organisational offices, home offices, mobile workplaces and flexible offices. The user needs in these locations vary from concept to concept, and therefore, the service offers are distinct. Based on the results, the service provision of organisational offices and flexible offices should focus on providing users with the chance for socialisation using collaborative space solutions and community management policies. In the cases of home offices and mobile workplaces, service provision should instead emphasise ensuring functionalities such as efficient virtual connectivity and accessibility. Additionally, more concept-specific user needs are identified.

The paper offers an overview of and framework for future research and concept development. The limitations of cultural differences could have been investigated more.

The results provide insight into the purposes of facilities management and workplace design when developing service concepts for multi-locational workplaces.

The paper establishes a literature-based framework for the service concepts of places for multi-locational work.

The paper aims to look at the development of a mobile information system for a tobacco wholesaler in the Baltic region, focusing on understanding the issues involved in deploying a new system into a traditionally operating work force in a transition economy.

To overcome the problems in billing cycle in the case company, an action research approach was used to develop a new process for sales documentation and employed advanced mobile technologies in the process. The research approach followed an action research cycle of diagnosis, action planning, action taking, evaluation, and specifying learning.

The findings highlight the importance of the change in the mind‐sets of the employees when using a new technology, and the obstacles of the use of advanced mobile technologies. They also stress the problems encountered while considering more or less experimental technologies for day‐to‐day operations of a business. The key finding is that new technology is much easier to take into use, when it is accompanied with a small but visible enhancement in both the work routines of individuals and the operations of the organization.

The Amer case highlights the importance of considering technological implications of mobile technology already in planning stage of the new solution. Furthermore, there are special features related to mobility including, for instance, usability of advanced mobile technology, reliability, transmission mode, level of auxiliary devices and user adaptability.

This paper describes a unique case of business use of mobile technology in connection to re‐engineering field sales processes, and can be of use both to practitioners as well as researchers and students in the field.

Purpose – The purpose of this paper is to investigate how business executives perceive and account for their use of paratextual cues as a means of managing their professional impressions in business e‐mails on their smartphone (i.e. BlackBerry, iPhone, etc.) and office computer. Design/methodology/approach – Semi‐structured, audio‐recorded telephone interviews were conducted with a representative sample of 60 business executives from various sectors in Canada. The interviews examined executives' typical ways of writing e‐mails for business purposes, both on their smartphone and office computer. All interviews were transcribed and then analyzed using a mix of quantitative and qualitative analyses. Findings – This study shows how organizational leaders vary their ways of opening and closing business e‐mails when comparing their smartphone to their office computer communication. To account for these differences, they routinely use folk categories that suggest distinctions between formal and informal relationships, internal and external communication, as well as the recipient's identity and their own. Hence, executives are aware of the social meanings inscribed in paratextual cues and even the absence of these cues is frequently used as a cue in itself. Originality/value – E‐mailing is a crucial part of contemporary corporate communications, yet few studies have examined organizational leaders' e‐mail writing practices on their smartphone in relation to their office computer. While executives might seem very task‐oriented in their communication, this study shows that their everyday e‐mail‐writing practices play an important role in the co‐construction of professional identities and relationships.

The purpose of this paper is to focus on the adoption of business to employee (B2e) mobile internet (MI) applications in Italian small and medium enterprises (SMEs). The purpose is twofold: to analyze the diffusion of these applications underlining the main adoption barriers and to describe the impact on the corporate environment and the decision‐making process leading to the introduction of B2e MI applications.

The diffusion of mobile solutions is gauged through a survey of 646 Italian SMEs in the manufacturing industry. Multiple case studies of 28 Italian SMEs that have adopted 33 B2e MI applications have given insight into the impact and the adoption process of such technologies.

The adoption of MI technologies is still limited in Italian SMEs. Two different kinds of solutions (classified into connectivity‐based and application‐based) lead to different processes of adoption.

The study has been conducted only in an Italian scenario. As for the survey, only firms belonging to the manufacturing industry have been interviewed.

The main adoption drivers/constraints have been identified. The paper also provides information and communication technologies vendors with guidelines on how to increase the use of the applications in Italian SMEs.

The paper is based on a double methodology in order to provide a full analysis of the adoption of mobile technologies in a business environment: the survey is used to quantify the adoption of the technologies and the case studies are used to investigate the adoption process.

Fueled by strong market forces as well as by increasingly ubiquitous and pervasive mobile technologies, shifts in working practices and the application of mobile technologies have been occurring around the turn of the millennium. One such change concerns the work of professionals. This paper discusses the emergence of the mobile professional, through a field study of more than 60 professional workers in Tokyo during 2002. The paper concludes that one must broaden one's conception of mobility and conceptualize mobile professional work in terms of locational, operational, and interactional mobility. Furthermore, some implications for a new design of mobile professional work and technology use are drawn from the analysis of the field study: ICT as mobility‐booster; maintaining multiple ongoing interactions; the importance of personal networks; and places as material foundations for interaction.

The purpose of this study is to consolidate the state of research in mobile commerce (m-commerce) technology adoption from 2008 to 2017. This study not only reviews the evolution of m-commerce literature but also highlights the significant contribution of authors and their productive collaborations in the development of this area.

A total of 184 peer-reviewed articles focusing on m-commerce adoption were obtained after applying search criteria on Scopus database. After using inclusion and exclusion criteria to achieve the objective of this study, 86 journals were shortlisted. The study further discusses the dispersion of various m-commerce applications being explored in m-commerce literature. In addition, dominating technology adoption theories and the most used keywords have also been identified and discussed in this study.

This study indicates that technology acceptance model and unified theory of acceptance and use of technology are the most exploited technology adoption theories. Moreover, the dominating constructs in literature are perceived usefulness, ease of use social influence/social norm on behavior intention, attitude intention followed by performance expectancy, facilitating condition and effort expectancy influence on intention.

This study presents a detailed association rule mining and community analysis to show the association among constructs such as usefulness, ease of ease, social influence and intention as dominant group in this area. The study also identifies lesser explored constructs and indicates possible future research to validate and strengthen their understanding further.

This paper investigates the main trends and uncertainties that will define fourth generation mobile systems and services (4G) in Europe. It outlines two divergent visions on 4G: the so‐called “immediate” 4G vision, consisting of wireless local area networks (WLANs) combined with other wireless access technologies, competing with 3G in the short term, and the so‐called “linear” 4G vision, in which the 3G standard is not replaced until the end of its life cycle by an ultra‐high speed broadband wireless network. Which of these visions will materialise, and what this means for the competitiveness of the main 4G stakeholders in Europe, will be to a large extent determined by which business models are feasible for 4G.