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Article
Publication date: 7 October 2014

Amit Kumar

The purpose of this paper is to explore the students’ opinion of Jawaharlal Nehru University (JNU), New Delhi, regarding the use and success of mobile technology in the…

Abstract

Purpose

The purpose of this paper is to explore the students’ opinion of Jawaharlal Nehru University (JNU), New Delhi, regarding the use and success of mobile technology in the library environment for providing better services by library and their expectations from the library through mobile technology.

Design/methodology/approach

A survey was conducted through a well-structured and precise questionnaire circulated personally among 200 students studying in Jawaharlal Nehru University for the academic session 2012-2013.

Findings

The majority of students are in favor of using mobile technology for better services, and it is expected by the students that services should be provided to them by libraries through mobile technology. Furthermore, the study also explores the students’ opinion on improved services using mobile technology.

Research limitations/implications

The geographical area of study was confined to the students of the JNU, New Delhi, purely regarding their opinion on use and success of mobile technology by the library. The research results are limited to this environment only.

Originality/value

The paper highlights the students’ opinion of JNU regarding the use of mobile technology by the library for better services, and further it also explores the expectations of students from the library through this technology.

Details

New Library World, vol. 115 no. 9/10
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 18 May 2018

Maryam Pakdaman Naeini, Hadi Sharif Moghaddam, Soraya Ziaei and Amir Ghaebi

As many organizations and institutions in recent years are trying to update their hardware and software platforms toward using mobile technology, libraries and information…

Abstract

Purpose

As many organizations and institutions in recent years are trying to update their hardware and software platforms toward using mobile technology, libraries and information centers as trustees and leaders of information management and information science need to be futurists in this area. Therefore, the purpose of this paper is to investigate the status of using mobile-based services in the world’s top university libraries.

Design/methodology/approach

In this direct observation and quantitative research survey, the authors reviewed the status of using mobile-based services in the libraries of the world’s top universities.

Findings

The results showed that 84 percent of the libraries of the top 50 universities in the world have made their websites mobile-friendly and provide mobile-based services; however, only 30 percent of them have designed mobile library application. The findings of this study revealed that mobile phone services such as “Search catalog,” “Hour of library,” “Contact,” “Ask the librarian” and “News” in more than 50 percent of the libraries with mobile-based services has been used. While some services like “Services for disabled,” “Library card,” “Library Strategic Plan” and “Financial services” are less important to deliver on the mobile platform.

Research limitations/implications

The results of the current research are only limited to this environment. Furthermore limited access to all features of some mobile library applications is another limitation of this work. Also, failure to download some of the university apps from the usual App store due to the nationality of the researchers is other limitations of the study. The authors try to find more details of these apps with connecting to the librarians of this statistic society.

Practical implications

The research results indicated that the majority of libraries in the world’s top universities have moved toward designing and using mobile platform in their websites. This survey suggests that the academic libraries of developing countries in order to follow this trend are supposed to plug in most used services based on experience of academic libraries of top universities.

Originality/value

The research results indicated that the majority of libraries in the world’s top universities have moved toward designing and using mobile platform in their websites. This survey suggests that the Iranian academic libraries affiliated with the Ministry of Science, Research and Technology and the Ministry of Health and Medical Education are also trying to follow this trend in order to meet the users’ information needs.

Details

Library Hi Tech, vol. 37 no. 2
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 22 March 2013

Gillian Nowlan

The purpose of this paper is to determine how students at the University of Regina would like to interact with the library on their mobile devices and how to best…

Abstract

Purpose

The purpose of this paper is to determine how students at the University of Regina would like to interact with the library on their mobile devices and how to best construct a mobile site to suit the university community's needs.

Design/methodology/approach

A survey was designed to gather feedback from the university community on their use of mobile devices and how they would want to use the library's resources and services via their mobile device. This survey also attempts to better understand how academic libraries can provide effective mobile services. A questionnaire was developed and distributed to several Canadian academic libraries. Its purpose was to discover what other institutions were doing with mobile technologies.

Findings

The survey found that 95.4 percent of students that responded to the survey had a smartphone and 75 percent of them used their mobile phone to access the web. The survey indicated that the library catalogue was the most popular resource chosen to become mobile enabled. The questionnaire distributed to other Canadian academic libraries showed that some libraries were designing and building web apps, while others were creating native apps.

Originality/value

With the increase of mobile technology availability and the demand for accessible mobile content, it is imperative that libraries examine how they can provide services to their patrons within this medium in order to continue to provide valuable services. Mobile technologies are constantly changing, so continuous assessment in this area is of importance.

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Article
Publication date: 1 July 2014

Dheeraj Singh Negi

The purpose of this paper is to describe the use of mobile technologies to develop new ways of Libraries and Information Centre. Mobile devices help to connect with…

Abstract

Purpose

The purpose of this paper is to describe the use of mobile technologies to develop new ways of Libraries and Information Centre. Mobile devices help to connect with patrons. Creating a library application (“app”) or mobile Web site that allows patrons to access library hours, view their library account or even search databases is easier than most people think. The resources below should help libraries begin to plan and implement their own unique mobile presence: analyzing the present usage of mobile devices; providing an overview of devices, providers and features; describing the various activities these devices support for well library use; focusing how libraries and our librarians are responding with services tailored for these devices; and what can be done by libraries in future in this respect”.

Design/methodology/approach

Information and Communications Technology continues to expand the boundaries of higher education into the “anytime/anywhere” experiences. Mobile communication is transforming how people search, receive and interact with information on a daily basis. In just a few short years, smart phone ownership has skyrocketed, and popular use of e-readers has been steadily on the rise. These advanced mobile tools provide portable access to the world of information, across boundaries of subject, discipline and industry.

Findings

Mobile technology holds great promise for enabling libraries to provide enhanced services in a form users increasingly are demanding. If this promise is to be fully realized, however, libraries will need to conduct analyses and make smart decisions to address the issues outlined above, support staff education and explore partnerships and new funding models, and be prepared to compromise with respect to their traditional information delivery models.

Originality/value

The explosion of advanced mobile technology and robust digital information collection capabilities should prompt libraries to examine carefully the ramifications for user privacy. Libraries can maintain their commitment to user privacy without overcompensating by imposing burdensome security measures or annoying interruptions. For example, libraries do not have to show users a privacy statement or security warning every time they want to access information on a mobile device. A single log-in and acceptance of terms of use, similar to the procedures for other mobile applications and services, should suffice. At the same time, libraries can take the opportunity to educate users in best practices with respect to privacy issues associated with the use of mobile devices.

Details

Library Hi Tech News, vol. 31 no. 5
Type: Research Article
ISSN: 0741-9058

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Article
Publication date: 9 December 2020

Adrian St. Patrick Duncan

The purpose of this paper is to assess the state of mobile library services available for students’ information needs at the University of the West Indies, Mona Campus. In…

Abstract

Purpose

The purpose of this paper is to assess the state of mobile library services available for students’ information needs at the University of the West Indies, Mona Campus. In addition, this study will determine the extent to which mobile services has helped the Mona libraries to have greater reach to students.

Design/methodology/approach

Surveys and content analysis were used to collect data. A comparative content analysis was used to highlight the strides made in mobile library services in universities across the world vis-à-vis the current reality in the Caribbean, specifically Jamaica.

Findings

The findings identified that there is a proliferation of mobile and internet users among university and college students and they are heavily using their devices for the furtherance of their educational attainment. Additionally, the findings indicated that libraries in the academic realm can benefit greatly from allowing their content to be accessible through these mobile devices, as it would also help with greater usage. Furthermore, this service is guaranteed greater support the distance programmes offered by these universities.

Research limitations/implications

This study will focus on assessing the state of mobile library services offered at the University of the West Indies, Mona Jamaica. This study will also determine the extent to which mobile services can help libraries to have greater reach to students and provide best practices for academic libraries implementing mobile service offerings to clients. This study will not attest to the financial feasibility of academic institutions to start such a programme.

Practical implications

The research excavated that the University of the West Indies, Mona Campus, along with other academic libraries in the Caribbean are all not fully offering mobile library services to all their users. In addition, with the rise of technology and the proliferation of cell phones and other mobile devices, students (distance and onsite) expect a service that allows them greater access to the offerings of the university and their libraries.

Originality/value

This is the premier investigation of its kind into how the University of the West Indies Mona Campus has responded to the mobile library environment. The value of this research is in helping academic and university libraries in the Jamaica to identify the importance of leveraging the benefits of the dynamic technological era, allowing greater and wider reach through mobile library services proliferation and access to services. In addition, this study showed that academic libraries need to enhance services in a bid to provide greater support the teaching component of the university or college they serve.

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Article
Publication date: 10 May 2013

Terry Lee Ballard and Anna Blaine

In response to the changing world of information access, librarians at the New York Law School's Mendik Library became interested in providing a full‐service mobile phone…

Abstract

Purpose

In response to the changing world of information access, librarians at the New York Law School's Mendik Library became interested in providing a full‐service mobile phone application so that users could search the catalog, access the reserves module, renew books and find information such as library hours. The purpose of this paper is to show how the library went from this concept to an award‐winning product.

Design/methodology/approach

The paper shows step by step how the librarians listened to experts in the field, searched the mobile stores to find other libraries that have done this, chosen a vendor, and rolled out the service with a multimedia information campaign.

Findings

Using a team approach, it is possible to develop a mobile application that is useful and still being accessed a year after its first launch.

Research limitations/implications

More needs to be done to see the precise state of mobile access in the world's libraries.

Originality/value

The approach documented in the paper will serve as a template for libraries planning to add mobile access, but are unsure of how to proceed.

Details

New Library World, vol. 114 no. 5/6
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 8 June 2010

Paula MacKinnon and Cathy Sanford

The purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron…

Abstract

Puropose

The purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron support system to deliver library service to mobile phone users through a service called “Snap & Go”.

Desing/methodology/approach

The paper finds that case study to review the process of defining and delivering mobile library service through the use of QR codes.

Findings

QR codes provide a quick and easy way for library patrons with mobile phones to access relevant information and service both inside the library and out in the community.

Originality/value

The paper discusses one library's initiative to pilot the use of QR codes to deliver mobile library service.

Details

Library Hi Tech News, vol. 27 no. 4/5
Type: Research Article
ISSN: 0741-9058

Keywords

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Article
Publication date: 6 May 2021

Yun-Fang Tu, Gwo-Jen Hwang, Joyce Chao-Chen Chen and Chiulin Lai

This study aims to investigate the influences of task-technology fit on university students’ attitudes towards ubiquitous library-supported learning when they use a mobile

Abstract

Purpose

This study aims to investigate the influences of task-technology fit on university students’ attitudes towards ubiquitous library-supported learning when they use a mobile library app, Line@Library.

Design/methodology/approach

In this study, structural equation modelling to examine 158 valid questionnaires are used. The study aims to examine the effects of task-technology fit (TTF) on university students’ attitudes towards mobile learning (AML) when using Line@Library.

Findings

The results show that task-technology fit is an important role that influences the students’ attitudes towards mobile learning. The factor “technology characteristics” is considered when the students attempted to use the mobile app to solve problems or complete tasks. This study also found that the students responded with positive perceptions of the task-technology fit and had positive perceptions of its ease of use. Furthermore, usefulness, ease of use and affection of AML were found to be the most influential predictors of mobile library adoption intention.

Originality/value

From the perspective of learners, this study investigates the relationships of the combination of social media and a mobile library between TTF and AML. This study further found that not only ease of use, usefulness and affection but also task-technology fit can be a predictor that influences students’ attitudes towards mobile learning.

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Book part
Publication date: 24 November 2011

Lilia Murray

The purpose of this chapter is to present a general review of free or inexpensive methods of implementing the following mobile services in libraries: Library Websites…

Abstract

The purpose of this chapter is to present a general review of free or inexpensive methods of implementing the following mobile services in libraries: Library Websites, Short Message Service (SMS) reference, and Mobile Online Public Access Catalogs (MOPACs). The findings were based on a literature review of materials that discussed mobile technologies in libraries. The findings conclude that libraries with tight budgets should approach their mobilization project in terms of stages, developing content and services sequentially from passive formats, which require little input, to more dynamic items, which entail greater interaction. Most free and inexpensive mobile services are geared toward passive formats, providing a starting point for libraries with limited budgets. Scope of the chapter is limited to public and university libraries and initiatives for smartphones. Prices listed are in USD as of January 2011 and may be subject to change. The costs of training, management, and development time by libraries were not factored into the costs. Mobile services have become one of the biggest new library trends. Simply keeping abreast of library service options made possible through advances in mobile technology can be a challenge. In addition, tough economic times have prevented many libraries from actually implementing mobile services. This chapter discusses a number of ways for libraries to create their own mobile initiative with little to no money at all—except of course for the hidden cost of staff effort.

Details

Librarianship in Times of Crisis
Type: Book
ISBN: 978-1-78052-391-0

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Article
Publication date: 14 August 2020

Yun-Fang Tu and Gwo-Jen Hwang

This study aims to explore the transformation of the roles of libraries, application trends and potential research issues of library-supported mobile learning.

Abstract

Purpose

This study aims to explore the transformation of the roles of libraries, application trends and potential research issues of library-supported mobile learning.

Design/methodology/approach

The publications in the Scopus database from 2009 to 2018 are reviewed and analyzed from various aspects, such as the roles of libraries in mobile learning, types of libraries, research foci and sensing or location-based technologies.

Findings

The role of libraries as learning material providers is examined the most in library-supported mobile learning studies, followed by the role as inquiry context providers and as knowledge-sharing platforms. In terms of the role as learning material providers, academic libraries were investigated the most and radio frequency identification (RFID) was mainly adopted. In terms of the role as inquiry context providers, special libraries were explored the most; adopted sensing technologies were more diverse (e.g. QR code, augmented reality, RFID and Global Positioning System). Only special libraries played a role as knowledge-sharing platforms, adopting augmented reality. Most research on library-supported mobile learning mainly focused on investigating the affective domain during mobile learning.

Practical implications

Five potential applications of educational roles in library-supported mobile learning are suggested based on the findings of the present study.

Originality/value

The current study provides insights relevant to the educational roles of library-supported mobile learning. The findings and suggestions can serve as references for researchers and school teachers conducting library-supported mobile learning.

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