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Article
Publication date: 7 October 2014

Amit Kumar

The purpose of this paper is to explore the students’ opinion of Jawaharlal Nehru University (JNU), New Delhi, regarding the use and success of mobile technology in the…

1472

Abstract

Purpose

The purpose of this paper is to explore the students’ opinion of Jawaharlal Nehru University (JNU), New Delhi, regarding the use and success of mobile technology in the library environment for providing better services by library and their expectations from the library through mobile technology.

Design/methodology/approach

A survey was conducted through a well-structured and precise questionnaire circulated personally among 200 students studying in Jawaharlal Nehru University for the academic session 2012-2013.

Findings

The majority of students are in favor of using mobile technology for better services, and it is expected by the students that services should be provided to them by libraries through mobile technology. Furthermore, the study also explores the students’ opinion on improved services using mobile technology.

Research limitations/implications

The geographical area of study was confined to the students of the JNU, New Delhi, purely regarding their opinion on use and success of mobile technology by the library. The research results are limited to this environment only.

Originality/value

The paper highlights the students’ opinion of JNU regarding the use of mobile technology by the library for better services, and further it also explores the expectations of students from the library through this technology.

Details

New Library World, vol. 115 no. 9/10
Type: Research Article
ISSN: 0307-4803

Keywords

Article
Publication date: 18 May 2018

Maryam Pakdaman Naeini, Hadi Sharif Moghaddam, Soraya Ziaei and Amir Ghaebi

As many organizations and institutions in recent years are trying to update their hardware and software platforms toward using mobile technology, libraries and information…

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Abstract

Purpose

As many organizations and institutions in recent years are trying to update their hardware and software platforms toward using mobile technology, libraries and information centers as trustees and leaders of information management and information science need to be futurists in this area. Therefore, the purpose of this paper is to investigate the status of using mobile-based services in the world’s top university libraries.

Design/methodology/approach

In this direct observation and quantitative research survey, the authors reviewed the status of using mobile-based services in the libraries of the world’s top universities.

Findings

The results showed that 84 percent of the libraries of the top 50 universities in the world have made their websites mobile-friendly and provide mobile-based services; however, only 30 percent of them have designed mobile library application. The findings of this study revealed that mobile phone services such as “Search catalog,” “Hour of library,” “Contact,” “Ask the librarian” and “News” in more than 50 percent of the libraries with mobile-based services has been used. While some services like “Services for disabled,” “Library card,” “Library Strategic Plan” and “Financial services” are less important to deliver on the mobile platform.

Research limitations/implications

The results of the current research are only limited to this environment. Furthermore limited access to all features of some mobile library applications is another limitation of this work. Also, failure to download some of the university apps from the usual App store due to the nationality of the researchers is other limitations of the study. The authors try to find more details of these apps with connecting to the librarians of this statistic society.

Practical implications

The research results indicated that the majority of libraries in the world’s top universities have moved toward designing and using mobile platform in their websites. This survey suggests that the academic libraries of developing countries in order to follow this trend are supposed to plug in most used services based on experience of academic libraries of top universities.

Originality/value

The research results indicated that the majority of libraries in the world’s top universities have moved toward designing and using mobile platform in their websites. This survey suggests that the Iranian academic libraries affiliated with the Ministry of Science, Research and Technology and the Ministry of Health and Medical Education are also trying to follow this trend in order to meet the users’ information needs.

Details

Library Hi Tech, vol. 37 no. 2
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 22 March 2013

Gillian Nowlan

The purpose of this paper is to determine how students at the University of Regina would like to interact with the library on their mobile devices and how to best…

2866

Abstract

Purpose

The purpose of this paper is to determine how students at the University of Regina would like to interact with the library on their mobile devices and how to best construct a mobile site to suit the university community's needs.

Design/methodology/approach

A survey was designed to gather feedback from the university community on their use of mobile devices and how they would want to use the library's resources and services via their mobile device. This survey also attempts to better understand how academic libraries can provide effective mobile services. A questionnaire was developed and distributed to several Canadian academic libraries. Its purpose was to discover what other institutions were doing with mobile technologies.

Findings

The survey found that 95.4 percent of students that responded to the survey had a smartphone and 75 percent of them used their mobile phone to access the web. The survey indicated that the library catalogue was the most popular resource chosen to become mobile enabled. The questionnaire distributed to other Canadian academic libraries showed that some libraries were designing and building web apps, while others were creating native apps.

Originality/value

With the increase of mobile technology availability and the demand for accessible mobile content, it is imperative that libraries examine how they can provide services to their patrons within this medium in order to continue to provide valuable services. Mobile technologies are constantly changing, so continuous assessment in this area is of importance.

Article
Publication date: 1 July 2014

Dheeraj Singh Negi

The purpose of this paper is to describe the use of mobile technologies to develop new ways of Libraries and Information Centre. Mobile devices help to connect with…

3051

Abstract

Purpose

The purpose of this paper is to describe the use of mobile technologies to develop new ways of Libraries and Information Centre. Mobile devices help to connect with patrons. Creating a library application (“app”) or mobile Web site that allows patrons to access library hours, view their library account or even search databases is easier than most people think. The resources below should help libraries begin to plan and implement their own unique mobile presence: analyzing the present usage of mobile devices; providing an overview of devices, providers and features; describing the various activities these devices support for well library use; focusing how libraries and our librarians are responding with services tailored for these devices; and what can be done by libraries in future in this respect”.

Design/methodology/approach

Information and Communications Technology continues to expand the boundaries of higher education into the “anytime/anywhere” experiences. Mobile communication is transforming how people search, receive and interact with information on a daily basis. In just a few short years, smart phone ownership has skyrocketed, and popular use of e-readers has been steadily on the rise. These advanced mobile tools provide portable access to the world of information, across boundaries of subject, discipline and industry.

Findings

Mobile technology holds great promise for enabling libraries to provide enhanced services in a form users increasingly are demanding. If this promise is to be fully realized, however, libraries will need to conduct analyses and make smart decisions to address the issues outlined above, support staff education and explore partnerships and new funding models, and be prepared to compromise with respect to their traditional information delivery models.

Originality/value

The explosion of advanced mobile technology and robust digital information collection capabilities should prompt libraries to examine carefully the ramifications for user privacy. Libraries can maintain their commitment to user privacy without overcompensating by imposing burdensome security measures or annoying interruptions. For example, libraries do not have to show users a privacy statement or security warning every time they want to access information on a mobile device. A single log-in and acceptance of terms of use, similar to the procedures for other mobile applications and services, should suffice. At the same time, libraries can take the opportunity to educate users in best practices with respect to privacy issues associated with the use of mobile devices.

Details

Library Hi Tech News, vol. 31 no. 5
Type: Research Article
ISSN: 0741-9058

Keywords

Article
Publication date: 9 December 2020

Adrian St. Patrick Duncan

The purpose of this paper is to assess the state of mobile library services available for students’ information needs at the University of the West Indies, Mona Campus. In…

Abstract

Purpose

The purpose of this paper is to assess the state of mobile library services available for students’ information needs at the University of the West Indies, Mona Campus. In addition, this study will determine the extent to which mobile services has helped the Mona libraries to have greater reach to students.

Design/methodology/approach

Surveys and content analysis were used to collect data. A comparative content analysis was used to highlight the strides made in mobile library services in universities across the world vis-à-vis the current reality in the Caribbean, specifically Jamaica.

Findings

The findings identified that there is a proliferation of mobile and internet users among university and college students and they are heavily using their devices for the furtherance of their educational attainment. Additionally, the findings indicated that libraries in the academic realm can benefit greatly from allowing their content to be accessible through these mobile devices, as it would also help with greater usage. Furthermore, this service is guaranteed greater support the distance programmes offered by these universities.

Research limitations/implications

This study will focus on assessing the state of mobile library services offered at the University of the West Indies, Mona Jamaica. This study will also determine the extent to which mobile services can help libraries to have greater reach to students and provide best practices for academic libraries implementing mobile service offerings to clients. This study will not attest to the financial feasibility of academic institutions to start such a programme.

Practical implications

The research excavated that the University of the West Indies, Mona Campus, along with other academic libraries in the Caribbean are all not fully offering mobile library services to all their users. In addition, with the rise of technology and the proliferation of cell phones and other mobile devices, students (distance and onsite) expect a service that allows them greater access to the offerings of the university and their libraries.

Originality/value

This is the premier investigation of its kind into how the University of the West Indies Mona Campus has responded to the mobile library environment. The value of this research is in helping academic and university libraries in the Jamaica to identify the importance of leveraging the benefits of the dynamic technological era, allowing greater and wider reach through mobile library services proliferation and access to services. In addition, this study showed that academic libraries need to enhance services in a bid to provide greater support the teaching component of the university or college they serve.

Article
Publication date: 10 May 2013

Terry Lee Ballard and Anna Blaine

In response to the changing world of information access, librarians at the New York Law School's Mendik Library became interested in providing a full‐service mobile phone…

Abstract

Purpose

In response to the changing world of information access, librarians at the New York Law School's Mendik Library became interested in providing a full‐service mobile phone application so that users could search the catalog, access the reserves module, renew books and find information such as library hours. The purpose of this paper is to show how the library went from this concept to an award‐winning product.

Design/methodology/approach

The paper shows step by step how the librarians listened to experts in the field, searched the mobile stores to find other libraries that have done this, chosen a vendor, and rolled out the service with a multimedia information campaign.

Findings

Using a team approach, it is possible to develop a mobile application that is useful and still being accessed a year after its first launch.

Research limitations/implications

More needs to be done to see the precise state of mobile access in the world's libraries.

Originality/value

The approach documented in the paper will serve as a template for libraries planning to add mobile access, but are unsure of how to proceed.

Details

New Library World, vol. 114 no. 5/6
Type: Research Article
ISSN: 0307-4803

Keywords

Article
Publication date: 8 June 2010

Paula MacKinnon and Cathy Sanford

The purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron…

1059

Abstract

Puropose

The purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron support system to deliver library service to mobile phone users through a service called “Snap & Go”.

Desing/methodology/approach

The paper finds that case study to review the process of defining and delivering mobile library service through the use of QR codes.

Findings

QR codes provide a quick and easy way for library patrons with mobile phones to access relevant information and service both inside the library and out in the community.

Originality/value

The paper discusses one library's initiative to pilot the use of QR codes to deliver mobile library service.

Details

Library Hi Tech News, vol. 27 no. 4/5
Type: Research Article
ISSN: 0741-9058

Keywords

Article
Publication date: 6 June 2022

Tetiana Hranchak, Nicholas Dease and Irene Lopatovska

This study aims to determine college/university students’ mobile phone practices to understand key user preferences and set a baseline understanding for the development of…

58

Abstract

Purpose

This study aims to determine college/university students’ mobile phone practices to understand key user preferences and set a baseline understanding for the development of prospective library informational mobile services.

Design/methodology/approach

This study is based on the results of an online-survey method. The authors recruited students majoring in the Information Science program in School of Information at Pratt Institute (USA) (74 participants) and in Kyiv National University of Cultural and Arts (Ukraine) (89 participants).

Findings

The general trends in the use of mobile technologies by American and Ukrainian students were identified. Key components of library mobile services are offered. Such services may include information and reference service via messengers; development of library mobile applications of audio and video content; access to educational, scientific, popular science literature and fiction; and supplementing online services with library chatbots.

Research limitations/implications

This study was limited to only students majoring in information science at university; however, the data obtained helps outline several general trends common to student youth who are actively working with information.

Practical implications

The obtained results will be useful in the practical activities of libraries and other information institutions for the development of a comprehensive information service based on mobile technology.

Originality/value

This study contributes to understanding how to improve library informational service considering users habits and preferences. Libraries management and librarians can use the findings as a basis for prioritizing the improvement of library informational mobile service.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

Keywords

Book part
Publication date: 24 November 2011

Lilia Murray

The purpose of this chapter is to present a general review of free or inexpensive methods of implementing the following mobile services in libraries: Library Websites…

Abstract

The purpose of this chapter is to present a general review of free or inexpensive methods of implementing the following mobile services in libraries: Library Websites, Short Message Service (SMS) reference, and Mobile Online Public Access Catalogs (MOPACs). The findings were based on a literature review of materials that discussed mobile technologies in libraries. The findings conclude that libraries with tight budgets should approach their mobilization project in terms of stages, developing content and services sequentially from passive formats, which require little input, to more dynamic items, which entail greater interaction. Most free and inexpensive mobile services are geared toward passive formats, providing a starting point for libraries with limited budgets. Scope of the chapter is limited to public and university libraries and initiatives for smartphones. Prices listed are in USD as of January 2011 and may be subject to change. The costs of training, management, and development time by libraries were not factored into the costs. Mobile services have become one of the biggest new library trends. Simply keeping abreast of library service options made possible through advances in mobile technology can be a challenge. In addition, tough economic times have prevented many libraries from actually implementing mobile services. This chapter discusses a number of ways for libraries to create their own mobile initiative with little to no money at all—except of course for the hidden cost of staff effort.

Details

Librarianship in Times of Crisis
Type: Book
ISBN: 978-1-78052-391-0

Keywords

Article
Publication date: 26 January 2022

Ziming Zeng, Shouqiang Sun, Tingting Li, Jie Yin and Yueyan Shen

The purpose of this paper is to build a mobile visual search service system for the protection of Dunhuang cultural heritage in the smart library. A novel mobile visual…

Abstract

Purpose

The purpose of this paper is to build a mobile visual search service system for the protection of Dunhuang cultural heritage in the smart library. A novel mobile visual search model for Dunhuang murals is proposed to help users acquire rich knowledge and services conveniently.

Design/methodology/approach

First, local and global features of images are extracted, and the visual dictionary is generated by the k-means clustering. Second, the mobile visual search model based on the bag-of-words (BOW) and multiple semantic associations is constructed. Third, the mobile visual search service system of the smart library is designed in the cloud environment. Furthermore, Dunhuang mural images are collected to verify this model.

Findings

The findings reveal that the BOW_SIFT_HSV_MSA model has better search performance for Dunhuang mural images when the scale-invariant feature transform (SIFT) and the hue, saturation and value (HSV) are used to extract local and global features of the images. Compared with different methods, this model is the most effective way to search images with the semantic association in the topic, time and space dimensions.

Research limitations/implications

Dunhuang mural image set is a part of the vast resources stored in the smart library, and the fine-grained semantic labels could be applied to meet diverse search needs.

Originality/value

The mobile visual search service system is constructed to provide users with Dunhuang cultural services in the smart library. A novel mobile visual search model based on BOW and multiple semantic associations is proposed. This study can also provide references for the protection and utilization of other cultural heritages.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

Keywords

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