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Article
Publication date: 19 June 2019

Anneli Douglas

Research abounds highlighting the differences between males and females when they travel. Even in business travel, these differences have been acknowledged, with suppliers…

Abstract

Purpose

Research abounds highlighting the differences between males and females when they travel. Even in business travel, these differences have been acknowledged, with suppliers and marketers spending significant money to develop and market products to accommodate them. The purpose of this study is to ascertain whether differences exist in terms of mobile application usage between male and female business travellers.

Design/methodology/approach

A mixed method approach is followed. An internet-based survey is distributed and in-depth interviews conducted with South African business travellers. The Mann–Whitney U-test is used to test the differences between males and females and their mobile application usage. Content analysis is used to analyse the interviews.

Findings

The results show that mobile applications are perceived as more important by females than males in all the phases of the travel cycle, although most of these differences in perceived importance were not significant.

Research limitations/implications

Owing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications.

Practical implications

The results should caution corporate organisations, travel management companies and their application developers not to spend unnecessary technological and financial resources on developing applications to accommodate differences between males and females, which might not exist. Companies should rather spend money on developing applications that will enhance and add convenience to the business traveller’s experience.

Originality/value

The main contribution of this study lies in investigating the applications market, particularly in the context of business travel. Applications focussed on specific sectors of the tourism industry, such as business travel applications, serve business travellers differently from generic travel applications. This research examines business travel-specific applications and expands the scale and scope of the enquiry, concentrating on the travellers’ view.

研究目的

本论文主要研究男人和女人在旅游中的行为区别。特别是在商务旅游中, 男女差别确实存在, 这也验证了供应商和营销商在开发营销产品中的针对性和区别性。本论文旨在验证是否男女商务旅游者对使用移动APP存在区别。

研究设计/方法/途径

本论文采用混合采样方法。采样方式通过网络问卷和深度访谈, 采样群体为南非商务游客。本论文采取Mann–Whitney U检验来测试男女在移动APP使用上的区别。本论文还采取文本分析法来分析访问数据。

研究结果

研究结果表明女性游客在各个旅游阶段都比男性游客对移动APP更看重, 而这些区别在统计计算上并没有获得显著效果。

研究理论限制/意义

由于线上采样和自助问卷的采样限制, 研究结果不能推广到全球商务旅客对于使用移动APP的态度。

研究实践意义

研究结果可以警示企业机构、旅游管理公司、以及APP开发商不要花费不必要的科技和财力资源来迎合男女受众的需求。因为这个区别可能不存在。公司应该花费财力在开发APP上, 使得商旅客人的使用体验更加便捷。

研究原创性/价值

本论文最重要的贡献就是研究了商旅APP市场。商旅APP区分于普通旅游APP。我们的研究检验了商旅客人APP以及扩展其度量和研究视野到旅游者的角度。

关键词

移动设备, 性别, 商务旅行, 商务旅行周期, 商务旅客, 移动商务旅行应用

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

Content available
Article
Publication date: 1 April 2021

Sara MacSween and Bonnie Canziani

This exploratory paper examined consumers' use of information sources and intentions to book future travel in the early stages of the COVID-19 pandemic. Authors expected…

Abstract

Purpose

This exploratory paper examined consumers' use of information sources and intentions to book future travel in the early stages of the COVID-19 pandemic. Authors expected that general news and travel information accessed on the Internet would impact travel intentions.

Design/methodology/approach

Data were collected from 547 US online consumer panelists when all states were under “stay-at-home orders” in April 2020.

Findings

Differences existed in the impact of three stressors (health, personal and financial) on the use of information sources (general news and travel sources) and ultimately on booking intentions.

Practical implications

The lack of influence health stressors had on travel research activity raises a question for the travel industry as to critical choice of messages to be imparted during pandemic environments.

Originality/value

A three-factor model was used to assess the determinants of booking intentions during uncertain times. Authors applied the stimulus-organism-response (S-O-R) framework to explore information searching for travel during the pandemic.

Details

International Hospitality Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2516-8142

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Article
Publication date: 11 August 2021

Minwoo Lee

Information and communication technologies have been widely implemented and made radical changes for several decades in the hospitality and tourism industry. This rapid…

Abstract

Purpose

Information and communication technologies have been widely implemented and made radical changes for several decades in the hospitality and tourism industry. This rapid development also generates considerable data in social media. This trend opens the door to analyze unstructured data and gain increased attention of a qualitative research approach from hospitality and tourism researchers and industry professionals. Therefore, this paper aims to describe how a computer-assisted qualitative data analysis (CAQDA) approach can be used in the hospitality and tourism technology literature to uncover the trends and thematic concepts of hospitality and tourism technology research and their dynamics in Journal of Hospitality and Tourism Technology (JHTT)

Design/methodology/approach

To achieve the proposed research goals, the current study used CAQDA software, Leximancer, to analyze 218 articles published in JHTT between Volume 1(1) in 2010 and Volume 10(4) in 2019. Based on the rigorous CAQDA processes, the study performed the thematic analysis using all articles and subgroup analyses in the five-year periods.

Findings

Using CAQDA, the study reveals the critical research trends and insights on hospitality and tourism technology for 10 years in the JHTT. The findings of this study can provide strong evidence of what hospitality and tourism technology research topics have been examined and how these topics were connected and changed over time. More importantly, the current study illustrates how the CAQDA approach can be applied to uncover the hidden trends and thematic concepts from text data in the hospitality and tourism literature.

Originality/value

This study is the first attempt to apply CAQDA software to identify research trends and thematic concepts and gain insights from past JHTT’s articles. Moreover, this study applies this software to describe how hospitality and tourism researchers can use one of the modern computer-assisted qualitative techniques. Based on the findings of this study, theoretical and methodological implications for hospitality and tourism researchers are provided. More importantly, the current study presents the specific guidelines of how the CAQDA approach can be used for the literature review.

研究目的

在酒店与旅游研究中, 信息和通讯技术被广泛应用了数十载, 也在发展中经历了巨大变革。如此迅速的发展在社交媒体中产生了大量数据。此项趋势为分析非结构化的数据以及为酒店旅游界增加定性研究打开了大门。因此, 以 Journal of Hospitality and Tourism Technology(JHTT) 发表的论文为例, 本研究旨在介绍在酒店旅游文献中如何运用计算机辅助的定性研究方法来发现研究趋势, 主题概念, 以及发展进程。

研究设计/方法/途径

为达到研究目的, 本研究运用 CAQDA 软件, Leximancer, 来分析了 JHTT 从2010 年第1卷第1期截止到 2019 年第 10 卷第4期之间发表的 218 篇论文。基于 CAQDA 的严谨分析, 本研究对所有发表的论文进行了以5年为阶段的主题分析和分主题分析。

研究结果

通过 CAQDA, 本研究发现了 10 年间在 JHTT 发表论文中凸显出来的酒店和旅游科技的研究趋势。研究结果为了解酒店旅游研究中出现的以科技为核心主题, 以及主题之间是如何关联以及发展提供了科研证据。更重要的是, 本论文为阐述 CAQDA 是如何可被应用到酒店旅游研究的文本分析中提供了例证。

研究原创性/价值

本论文首次应用了 CAQDA 软件来发现科研趋势和研究主题, 从 JHTT 发表的论文中得到了深刻见解。此外, 通过应用此软件, 本研究也为酒店旅游学者展示了如何运用此项现代计算机辅助定性分析技术。本文结果对理论和方法论具有深远意义。更重要的是, 本研究提供了在文献综述中如何运用 CAQDA 提供了指导方针。

关键词

定性研究, 文献综述, 主题分析, 文本分析, 酒店和旅游科技, 计算机辅助定量分析, CAQDA, Journal of Hospitality and Tourism Technology, JHTT.

文章类型 研究论文

Details

Journal of Hospitality and Tourism Technology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-9880

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Book part
Publication date: 30 July 2018

Abstract

Details

Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

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Book part
Publication date: 30 November 2020

Kevser Çınar

There has been a massive, revolutionary change over the past two decades in the travel and tourism industry. Mobile technology offers privileges to consumers in order to…

Abstract

There has been a massive, revolutionary change over the past two decades in the travel and tourism industry. Mobile technology offers privileges to consumers in order to identify, customize and purchase tourism products and support the globalization of the industry by providing tools for developing, managing and distributing beneficiaries worldwide. These diligent advancements in mobile technology have made it extremely easy for everyone to know instantly as much about the world as they want. The use of smartphones, tablets and mobile devices has empowered global tourists with more flexibility, options and freedom to explore places than ever before. For that reason, mobile technology is a perfect fit for travel and tourism that plays an important role in massive cultural shift of consumer behaviour. All over the world, businesses are struggling to adapt to that incredible spread and impact of mobile technology and in the future, the technology will go on developing and adapting, as well. As mobile technology has been evolving rapidly and spreading across multiple tourism sectors, it is pivotal to take into account its role in creating innovative experiences for consumers and fostering a sustainable competitive advantage for suppliers in the tourism industry. Though mobile evolution has contributed to enhancing the travel factor at large, not much is known about how it has affected the tourism development. Finding this information is crucial for a deeper understanding of how consumers are using tourism-related mobile technology before, during and after their trip. It could provide meaningful perceptions to meet their expectations and to enhance their travel experiences. Therefore, this chapter aims to identify the potential of mobile technology in several businesses in the tourism sector providing guidance to understanding its role to enhance value creation in the future.

Details

The Emerald Handbook of ICT in Tourism and Hospitality
Type: Book
ISBN: 978-1-83982-689-4

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Book part
Publication date: 10 December 2015

Dekar Urumsah

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally…

Abstract

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

Keywords

Content available
Article
Publication date: 4 February 2019

Jelena Dorcic, Jelena Komsic and Suzana Markovic

The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to…

Abstract

Purpose

The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a comprehensive systematic literature review of academic research related to mobile technologies and applications in smart tourism published between 2012 and June 2017.

Design/methodology/approach

Published peer-reviewed articles were gathered from the three largest and most popular online databases and search engines – EBSCO host, Science Direct and Google Scholar and ENTER conference proceedings. Based on a keyword-driven search and content analysis, 126 articles were determined to be relevant to this study.

Findings

Selected publications were analyzed in accordance with the proposed research questions and thematically classified into three main categories: consumer perspective, technological perspective and provider perspective. The findings contribute to a better overall understanding of recent research into mobile technologies and applications in smart tourism by presenting the main results, methods, trends and other insights of relevant publications.

Research limitations/implications

Although the researchers used two databases, one search engine and ENTER conference proceedings to collect articles, there is the possibility that some studies connected to the topic were not included. The study did not include books, other conference proceedings, literature reviews, theses, business reports and other possibly relevant publications.

Originality/value

This study provides a systematic review of the most recent published academic research (2012-June 2017; also including “Online First” articles) on mobile technologies and applications in smart tourism. The results of this study provide an agenda for future research in tourism and hospitality industry by identifying major trends and developments in smart tourism.

Details

Tourism Review, vol. 74 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 11 January 2016

Yu-Ting Tai, Chia-Hui Huang and Shun-Chieh Chuang

In today’s complicated and competitive business environment, companies commonly use enterprise resource planning (ERP) systems to integrate management information and…

Abstract

Purpose

In today’s complicated and competitive business environment, companies commonly use enterprise resource planning (ERP) systems to integrate management information and enhance efficiency. In recent years, due to the development of cloud computing and portable devices, a new mobility era is starting. The popularity of smartphones and tablet computers has changed the behavior of mobile-phone users and enhanced the rapid development of mobile commerce. ERP companies have discovered this trend and want to provide more convenient services and develop more integrated functions for their ERP systems in which practitioners can operate and access company information through various mobile devices anywhere, anytime. However, mobile ERP is still in the development stage. On the whole there has been relatively little research into the framework and system implementation of mobile ERP until recently. The purpose of this paper is to propose a mobile ERP framework for the sales function in an ERP system. The authors also design a mobile type sales application based on an android-based mobile device. In addition, the authors provide sale practitioners and supervisors with a more convenient and rapider service interface in which they can quickly respond to customers’ needs.

Design/methodology/approach

The authors develop a mobile ERP framework taking into account the requirements of sales and distribution modules. The proposed framework can directly access the ERP system and perform more efficiently than a web service-based framework since middleware services are not involved.

Findings

For the purposes of demonstrating the efficiency of the proposed mobile ERP system, the authors examine three scenarios which are commonly used in world-wide integrated circuit (IC) design companies. In this kind of company, salespersons travel to various cities and collect sales information. The three various scenarios include: (A) sales order creation; (B) order status inquiry; (C) order modification. The results of simulation show that the mobile ERP system indeed enhances the efficiency of processing operations in sales and distribution modules, particularly for salespersons visiting outside offices and traveling world-wide.

Research limitations/implications

The authors investigate and propose a mobile ERP framework for a world-wide ERP system company, SAP, which is a research limitation in the paper, since SAP ERP system is not installed for all companies. In addition, from this investigation, two possible concerns might be useful in further research. The first involves other modules may be included in the proposed mobile ERP framework. The second is the need to integrate other useful analysis systems, such as business intelligence, for a more complete mobile ERP system.

Practical implications

To demonstrate the efficiency of the proposed mobile ERP system, three various scenarios which are commonly used in world-wide IC design companies are considered. In addition, the comparisons of the typical procedures in terms of average processing time for existing ERP systems and the proposed mobile ERP system are provided. The simulation times finding show that the mobile ERP system indeed enhances the efficiency of processing operations in sales and distribution modules, particularly for the salespersons visiting outside offices and traveling world-wide.

Social implications

The popularity of smartphones and tablet computers has changed the behavior of mobile-phone users and enhanced the rapid development of mobile commerce. Mobile ERP systems can provide more up-to-date information than typical ERP systems involving order-tracking, real-time stock quantity checking, and sales order creations since salespersons still can access or update their collected information wherever they are world-wide. The contributions of this paper have a great impact on behavior changes of mobile-phone users. It can enhance efficiency and quality of life for users.

Originality/value

In the paper, the authors propose a mobile ERP framework for the sales function which can provide sale practitioners and supervisors a more convenient and rapider service interface in which they can quickly respond to customers’ needs. The proposed framework of mobile ERP perform more efficiently than typical ERP systems and a web service-based framework since middleware services are not involved.

Details

Kybernetes, vol. 45 no. 1
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 13 April 2015

Rob Law, Rosanna Leung, Ada Lo, Daniel Leung and Lawrence Hoc Nang Fong

The purpose of this paper is to reexamine several issues about disintermediation from the perspectives of tourism product/service suppliers (hotels) and traditional…

Abstract

Purpose

The purpose of this paper is to reexamine several issues about disintermediation from the perspectives of tourism product/service suppliers (hotels) and traditional intermediaries (travel agencies), considering the move of the current distribution landscape toward disintermediation. Internet and mobile technologies offer various tools for consumers to search and purchase products/services from suppliers directly. Consequently, the necessity and role of traditional intermediaries in the industry become questionable.

Design/methodology/approach

In all, six focus group interviews were conducted to collect primary data from ten managers of three traditional travel agencies and 11 managers from three business hotels in Hong Kong, which is a major travel destination in Asia with many world-class hotels and tourism facilities.

Findings

Despite their different business backgrounds, the interviewees agreed on the increasing importance of Internet technology in the distribution of tourism products. The interviewees also posited that traditional travel agencies are still needed to serve certain customer groups, albeit their role may have little importance.

Practical implications

Practitioners should adapt to technologically induced changes to remain competitive in the e-business era.

Originality/value

This paper provides several original contributions. First, this paper supplements the extant literature by revealing how modern practitioners perceive disintermediation in the tourism and hospitality industry. Second, this paper is the first to investigate the disintermediation issue from the perspectives of tourism product/service suppliers and intermediaries. Finally, this paper provides a reference for industry practitioners to establish adequate strategies that take advantage of Internet technology.

Details

International Journal of Contemporary Hospitality Management, vol. 27 no. 3
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 12 August 2014

Jin Young Im and Murat Hancer

This study aimed to investigate the direct and indirect relationship of utilitarian motivation, hedonic motivation and self-identity to travelers’ attitude toward travel

Abstract

Purpose

This study aimed to investigate the direct and indirect relationship of utilitarian motivation, hedonic motivation and self-identity to travelers’ attitude toward travel mobile application usage using the technology acceptance model (TAM). In addition, this study identified the differences in these relationships according to users’ level of experience in general mobile application usage.

Design/methodology/approach

This study used a causal research design. Online survey was conducted with a self-administered questionnaire.

Findings

Utilitarian motivation is the most important factor in shaping the attitude in using travel mobile applications. However, hedonic motivation plays a role as an important catalyst for utilitarian motivation. Self-identity has a positive direct effect on attitude and an indirect effect through perceived enjoyment. There were differences in these relationships by the years of using similar technologies, general mobile application.

Practical implications

This study provided meaningful implications for practitioners who utilize mobile applications as their communication channel with customers in the hospitality and tourism industry. For example, using graphic and simple icons helps users make free of efforts from reading and writing in text.

Originality/value

This paper presented an important and needed research for the area of hospitality information technology. This study enhances the understanding of travel mobile application usage behavior by investigating interrelationship of utilitarian/hedonic motivation and self-identity on attitude toward using travel mobile application.

Details

Journal of Hospitality and Tourism Technology, vol. 5 no. 2
Type: Research Article
ISSN: 1757-9880

Keywords

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