Search results

1 – 10 of over 19000
Article
Publication date: 16 June 2021

Utku Kale, Michael Herrera and András Nagy

The purpose of this research is to investigate the pragmatic failure and other language-related risks between pilots and air traffic controllers in intercultural aviation…

Abstract

Purpose

The purpose of this research is to investigate the pragmatic failure and other language-related risks between pilots and air traffic controllers in intercultural aviation communication. The paper attempts to provide recommendations for the minimization of these risks, thereby improving aviation safety by reducing the rate of aviation incidents and accidents. Pragmatic failure refers to the miscomprehension of intended pragmatic meaning. As opposed to semantic meaning, it depends on the context and is highly influenced by culture.

Design/methodology/approach

The risk of pragmatic failure in aviation is presented hypothetically, and examples of language-related communication failure in air-to-ground communication between pilots and air traffic controllers (ATCOs) involving language are examined, including an example involving pragmatic failure. A questionnaire has been developed to survey pilots and ATCOs who communicate over radiotelephony. Results from 212 respondents are presented and conclusions are drawn.

Findings

The authors propose, based on linguistic theory and the results of this survey, that native English-speaking aviation operators gain more familiarity with the inner workings of the English language, in particular regarding the difference between semantic and pragmatic meaning. They benefit from this awareness whenever communicating with people of other cultures to develop the valuable skill of focusing on semantic meaning while avoiding adding pragmatic meaning. This minimizes the potential of misunderstanding when an emergency arises that cannot be dealt with through the International Civil Aviation Organization standard phraseology and when the listener of this message is someone from a different culture.

Practical implications

Language and communication are the main tools that play a vital role in reducing the rate of aircraft incidents and accidents. In aviation, pilots and ATCOs are neither in face-to-face contact nor have a video speech interface between them while communicating with each other. Their communications are conducted entirely through radio messages using a specialized language designed to make communication as accurate and efficient as possible. This study, therefore, is important in terms of investigating the risks of pragmatic failure and of language errors in general between pilots and air traffic controllers. This research will be a useful guide for designing training for operators (pilots and ATCOs) as well.

Originality/value

The main focus of the study is to investigate reasons for pragmatic failure and other language-related causes of misunderstanding between pilots and air traffic controllers over air-to-ground communication. To illustrate these roles, a questionnaire has been developed for pilots and ATCOs who communicate over aeronautical radiotelephony and examples of aircraft accidents were given.

Details

Aircraft Engineering and Aerospace Technology, vol. 93 no. 8
Type: Research Article
ISSN: 1748-8842

Keywords

Article
Publication date: 22 June 2021

Ivo De Loo and Pieter Kamminga

During choir rehearsals, a conductor continuously holds choir members accountable for what they do and how they sing. Hence, members are held accountable through action. This…

Abstract

Purpose

During choir rehearsals, a conductor continuously holds choir members accountable for what they do and how they sing. Hence, members are held accountable through action. This allows a conductor to emphasize his/her expertise and underline his/her authority. Choir members typically respond in certain ways when this is done, for instance by commenting on the feedback they receive or by trying to improve their singing. The interplay between these accounts, how they develop over time, and what they (do not) accomplish in terms of human relatedness are the focus of this study. We use Bauman's (1993) conceptualization of social space to investigate these issues.

Design/methodology/approach

By providing reasons for their conduct and behaving in a certain way, a conductor and choir members, but also a choir's management, can alter their position in social space. Thereby, they solidify or change how they relate to other individuals in the choir. Bauman assumes that processes of social spacing require so-called “misunderstandings”. We examine seven misunderstandings that occurred in a particular rehearsal of a top-level amateur choir, analyzing their impact on human relatedness. Video analysis methods, interviews and photo-elicitation are the main research methods used.

Findings

We find both short-term and long-term effects of misunderstandings on human relatedness, and offer two extensions of Bauman's (1993) conception of social space. Firstly, we assert that there is a reflective side to processes of social spacing that needs to be taken into account when changes in human relatedness are discussed. Secondly, we find that the emotional impact of accountability on how individuals behave ought not to be underestimated, as this can have lasting effects on how people relate to one another.

Originality/value

This research makes two contributions to the extant literature. It is shown how accountability through action unfolds when people engage in leisurely activity, and how this affects the way they relate to one another – in sometimes unintentional and unpredictable ways. It also extends a well-known theoretical framework on social space that has seen little application in the accounting literature. This framework is adapted so that it may be used more fruitfully in future accounting studies.

Details

Accounting, Auditing & Accountability Journal, vol. 35 no. 2
Type: Research Article
ISSN: 0951-3574

Keywords

Article
Publication date: 1 June 1998

Hannu Kuusela, Mark T. Spence and Antti J. Kanto

The purpose of this study was to determine the effect of expertise on prechoice decision processes and final outcomes. By decomposing verbal protocols collected from 90…

1386

Abstract

The purpose of this study was to determine the effect of expertise on prechoice decision processes and final outcomes. By decomposing verbal protocols collected from 90 individuals who made one complex, mortgage loan decision, we could compare the frequency and type of elementary information processes evoked. We found that experts, relative to less knowledgeable decision makers, made a greater number of problem framing statements; made more references to why an option was being retained for further consideration; and used more compensatory decision rules. In addition, we found that misunderstanding externally provided information mediates the expertise‐choice relationship. Novices were significantly more likely to misunderstand information than were more knowledgeable decision makers. As a result, there was greater variance in novices’ final choices than was the case with experts’. The deleterious effect of mis‐understandings is disconcerting because consumers frequently miscomprehend print communications.

Details

European Journal of Marketing, vol. 32 no. 5/6
Type: Research Article
ISSN: 0309-0566

Keywords

Abstract

Details

Understanding Intercultural Interaction: An Analysis of Key Concepts, 2nd Edition
Type: Book
ISBN: 978-1-83753-438-8

Article
Publication date: 28 June 2021

Uud Wahyudin, Agrian Ratu Randa, Kismiyati El Karimah and Imelia Martinovita Santoso

This paper aims to find out what causes differences in understanding the concept of halal tourism between the government and stakeholders, which results in the slow development of…

Abstract

Purpose

This paper aims to find out what causes differences in understanding the concept of halal tourism between the government and stakeholders, which results in the slow development of halal tourism and the emergence of doubts for stakeholders who want to be part of halal tourism in Bandung.

Design/methodology/approach

This study used a qualitative research method, and then the results presented the Fishbone Diagram (Cause and Effect) of halal tourism concept in the City of Bandung. A case study approach is in accordance with the Bandung City branding as the halal tourism destination in Indonesia. The informants are the halal tourism stakeholders, consumers, the government and the tourism community.

Findings

Even though the level of Muslim tourist's arrival in Bandung has always been increasing, what was proclaimed by the government is unclear related to the halal tourism concept. The ambiguity of the halal tourism concept spread in Bandung impacts the absence of clear standardization of supporting facilities and accommodation and the emergence of anxiety and mistrust of stakeholders in applying the halal concept into their tourism business in Bandung.

Research limitations/implications

This study was only conducted in Bandung City, Indonesia; hence, it lacks generality. Accordingly, future studies can expand to several potential halal tourism cities in Indonesia and halal tourists outside Bandung as informants.

Originality/value

To the best of the authors’ knowledge, this is the first practical paper that provides a detailed and comprehensive description of the different concepts of halal tourism in the city of Bandung.

Details

Journal of Islamic Marketing, vol. 13 no. 12
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 30 August 2011

Hifzur Rab and Syeda Anjum

The paper's aim is to study the system of interest, its crippling of the market by monetary manipulation and creation of gross disparity and its consequences and to explore an…

1755

Abstract

Purpose

The paper's aim is to study the system of interest, its crippling of the market by monetary manipulation and creation of gross disparity and its consequences and to explore an efficient Islamic alternative.

Design/methodology/approach

The application of science and its analytical tools analyses and solves economic problems. As regards Shariah perspective, it may be described as guided application of science to analyse and solve economic problems.

Findings

Gross inefficiency of the system of interest arises from its conflict with nature. Its sustenance requires monetary manipulation; however, the manipulation together with interest and gross disparity and deprivation created by it cripple markets that fail to determine just prices and to maintain vital economic balances and lead to gross inefficiency resulting in massive crisis. Monetary manipulation is serious fraud and a crime against humanity. Complexity of economic environment created by dominance of interest and its manipulation of currency has created gross misunderstanding among contemporary Islamic scholars and they have failed to project efficient Islamic alternatives. Removal of these misunderstandings and misunderstanding on the growth aspect of Zakah seem to be essential for freeing humanity from the clutches of the system of interest. Linking currency with a suitable well‐defined basket of national product provides a cost free exit from monetary manipulation. However, creation of mass awareness seems to be an initial first step.

Research limitations/implications

Application of scientific approach and scientific knowledge to economic issues, especially the issue of currency, wealth measurement and analysis of system performance needs higher emphasis, efforts and resources.

Practical implications

There is need to create awareness regarding massive losses the economy suffers due to interest and monetary manipulation and to persuade governments to link currency with a suitable and well defined basket of national product. Interest and monetary manipulation have no place in Islam and as long free floats continue to be manipulated those who shun interest and exploitation must correct their accounting for the element of fraud incorporated by monetary manipulation. Consumer price index and wholesale price index may be used as a measure of currency manipulation.

Originality/value

It is an analytical study of economic problems and their efficient solution. It is most important for researchers, academics, government functionaries, social workers and all those who are concerned with economic growth, justice and welfare.

Book part
Publication date: 2 December 2019

Frank Fitzpatrick

Abstract

Details

Understanding Intercultural Interaction: An Analysis of Key Concepts
Type: Book
ISBN: 978-1-83867-397-0

Article
Publication date: 19 July 2022

Omar Alharasees, Abeer Jazzar, Utku Kale and Daniel Rohacs

Ineffective communication consequences can be life-threatening and drastic. Communication misunderstandings are frequently reported in incidents, accidents and occurrences. This…

Abstract

Purpose

Ineffective communication consequences can be life-threatening and drastic. Communication misunderstandings are frequently reported in incidents, accidents and occurrences. This research paper aims to evaluate operator communication load in highly automated systems; distinguish and highlight the communication error factors during flight operations from different perspectives; and provide suggestions to operators to decrease the rate of misunderstandings in aviation communication.

Design/methodology/approach

This study is based on a questionnaire that investigated the critical communication load, including aviation training, standard phraseology, operators’ native language and cultural background. In addition to the effect of using controller–pilot data link communications will be discussed widely. In this research, 110 responses were obtained from pilots and air traffic controller (ATCOs) that vary in 44 countries; approximately 20% were ATCOs, and 75% were pilots.

Findings

This study was designed to assess the level of aviation operators communication load in highly automated systems, identify and illustrate the factors that contribute to communication errors during flight operations from multiple viewpoints, and offer recommendations to operators to minimize the rate of misunderstandings in aviation communication.

Originality/value

This research deals with evaluating the operators’ communication load, which is crucial for the air traffic safety and efficiency.

Details

Aircraft Engineering and Aerospace Technology, vol. 95 no. 3
Type: Research Article
ISSN: 1748-8842

Keywords

Article
Publication date: 1 July 2003

Jae‐Hwa Shin and Glen T. Cameron

Public relations practitioners and journalists in South Korea (n=300) were surveyed regarding their perceptions of the influence of 11 types of informal relations (ranging from…

1606

Abstract

Public relations practitioners and journalists in South Korea (n=300) were surveyed regarding their perceptions of the influence of 11 types of informal relations (ranging from press tours to perks and bribes) on the news. Using coorientational analysis, the perceptions of each group regarding the ethics of informal relations were also investigated. The two groups reported significantly different perceptions of the influence of informal relations on the news, as well as the ethics of informal relations. Practitioners perceive greater influence of informal relations on news coverage as well as on news content, and perceive informal relations as more ethical or acceptable in practice than do journalists. Regarding informal relations, journalists’ perceived gap between their own ethical values and their predictions of practitioners’ ethical values is bigger than the converse. Finally, practitioners’ misunderstanding of journalists’ ethical values is greater than journalists’ misunderstanding of practitioners’ ethical values. This study indicates that even in a culture where press clubs and interpersonal media relations are the norm and could be expected to breed familiarity, attitudinal differences between practitioners and journalists are striking.

Details

Journal of Communication Management, vol. 7 no. 3
Type: Research Article
ISSN: 1363-254X

Keywords

Article
Publication date: 26 September 2008

Sigmund Wagner‐Tsukamoto

The purpose of the paper is to critically question conventional views of the one‐dimensional, mechanistic and negative image of human nature of Scientific Management. Both for…

25079

Abstract

Purpose

The purpose of the paper is to critically question conventional views of the one‐dimensional, mechanistic and negative image of human nature of Scientific Management. Both for worker behavior and for managerial behavior positive aspects of an image of human nature are reconstructed in organizational economic terms.

Design/methodology/approach

Through institutional economic reconstruction, drawing on the methods and concepts of organizational and institutional economics, the portrayal of workers and managers by Scientific Management is critically assessed.

Findings

It is suggested that a conceptual asymmetry exists in Taylor's writings regarding the portrayal of human nature of workers and managers. Whereas for workers a model of self‐interest was applied (through the concepts of “systematic soldering” and “natural soldiering”), Taylor portrayed managers through a positive, behavioral model of human nature that depicted the manager as “heartily cooperative”. The key thesis is that by modeling managers through a rather positive image of human nature Taylor could no longer methodically apply the model of economic man in order to test out and prevent interaction conflict between potentially self‐interested managers and workers.

Research limitations/implications

The paper focused on Scientific Management to advance the thesis that the portrayal of human nature has been ill approached by management and organization theorists who were apparently pioneering an institutional and organizational economics. Future research has to broaden the scope of research to other pioneers in management and organization research, but also to critics in behavioral sciences, such as organization psychology, who may misunderstand how economics approaches the portrayal of human nature, in particular regarding self‐interest.

Practical implications

Taylor's portrayal of managers as naturally good persons, who were not self‐interested, caused implementation conflict and implementation problems for Scientific Management and led to his summoning by the US Congress. By modeling managers as heartily cooperative, Taylor could no longer analyze potentially self‐interested behavior, even opportunistic behavior of managers in their interactions with workers. Scientific Management had thus no remedy to handle “soldiering” of managers. This insight, that managerialism needs to be accounted for in a management theory, has manifold practical implications for management consultancy, management education, and for the practice of management in general. Students and practitioners have to be informed about the necessary and useful role a model of self‐interest (economic man) methodically plays in economic management theory.

Originality/value

The paper reconstructs the portrayal of human nature in early management theory, which seemingly anticipated the advances – and certain pitfalls – of modern institutional economics. The paper unearths, from an economic perspective, conceptual misunderstandings of Taylor regarding his image of human nature of workers and managers.

Details

Journal of Management History, vol. 14 no. 4
Type: Research Article
ISSN: 1751-1348

Keywords

1 – 10 of over 19000