Search results
21 – 30 of over 6000
MEXICO: New claims will compound government mistrust
Details
DOI: 10.1108/OXAN-ES229924
ISSN: 2633-304X
Keywords
Geographic
Topical
KOSOVO/SERBIA: Car plate row reflects deeper mistrust
Details
DOI: 10.1108/OXAN-ES264280
ISSN: 2633-304X
Keywords
Geographic
Topical
NIGERIA: Mistrust of Abuja may frustrate force plan
Details
DOI: 10.1108/OXAN-ES197144
ISSN: 2633-304X
Keywords
Geographic
Topical
US/CHINA: Media restrictions could deepen mistrust
Details
DOI: 10.1108/OXAN-ES251081
ISSN: 2633-304X
Keywords
Geographic
Topical
COLOMBIA: Scandals will compound mistrust of military
Details
DOI: 10.1108/OXAN-ES253617
ISSN: 2633-304X
Keywords
Geographic
Topical
SOMALIA: Crash investigation will be riven by mistrust
US/RUSSIA: Mistrust will hamper coordination on Syria
Details
DOI: 10.1108/OXAN-ES212413
ISSN: 2633-304X
Keywords
Geographic
Topical
COLOMBIA: SFAB ruling will compound military mistrust
Details
DOI: 10.1108/OXAN-ES253710
ISSN: 2633-304X
Keywords
Geographic
Topical
LEBANON: Deep mistrust will block effective government
Details
DOI: 10.1108/OXAN-ES256233
ISSN: 2633-304X
Keywords
Geographic
Topical
Annica Björkman and Martin Salzmann-Erikson
The purpose of this paper is to explore and describe online communication about the experiences and attitudes toward Swedish Healthcare Direct, a national telephone advice nursing…
Abstract
Purpose
The purpose of this paper is to explore and describe online communication about the experiences and attitudes toward Swedish Healthcare Direct, a national telephone advice nursing (TAN) service.
Design/methodology/approach
A descriptive research design was adopted using a six-step netnographic method. Three Swedish forums were purposefully selected and data from the virtual discussions were collected.
Findings
Three themes emerged: expectancy and performativity of the nurses, absurdity in accessibility and the scrutinizing game. The most prominent finding was the scrutinizing game, which included aspects of bidirectional mistrust from both nurses and callers. Another salient finding was the attitudes that callers held toward nurses who used a technique interpreted as “passing the buck.”
Research limitations/implications
The use of a nethnographic method is novel in this area of research. Consequently, the body of knowledge has regarding telephone advise nursing service has significantly been broadened. A limitation in this study is that demographic data for the posters are not available.
Practical implications
Bidirectional distrust is an important issue that must be acknowledged by TAN services, since it might damage the service on a fundamental level. Healthcare providers, politicians, and researchers should account for the power and availability of virtual discussions when seeking consumers’ opinions and evaluating the quality of the care provided.
Originality/value
This analysis of the ongoing discussions that take place on the internet provides insight into callers’ perceptions of a national TAN service. The bidirectional mistrust found from both the nurses and the callers might be a threat to callers’ compliance with the advice given and their care-seeking behavior.
Details