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Education is increasingly using Intelligent Tutoring Systems (ITS), both for modelling instructional and teaching strategies and for enhancing educational programs. The first part of the paper introduces the basic structure of an ITS as well as common problems being experienced within the ITS community. The second part describes WITNeSS ‐ an original hybrid intelligent system using Fuzzy‐Neural‐GA techniques for optimising the presentation of learning material to a student. The original work in this paper is related to the concept of a “virtual student”. This student model, modelled using fuzzy technologies, will be useful for any ITS, providing it with an optimal learning strategy for fitting the ITS itself to the unique needs of each individual student. In the third part, experiments focus on problems developing a “virtual student” model, which simulates, in a rudimentary way, human learning behaviour. Part four finishes with concluding remarks.