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Logistics service quality and customer loyalty have recently become the topic of discussion in both developing and under-developing countries. The purpose of this paper is…
Logistics service quality and customer loyalty have recently become the topic of discussion in both developing and under-developing countries. The purpose of this paper is to understand the logistics service quality factors contributing to customer loyalty in a developing country context.
Data were collected from 250 respondents who were direct or indirect clients of logistics firms, through online questionnaire distribution. Partial Least Square Structural Equation Modelling was used to examine the hypothesized relationships.
The findings of this research revealed that operational logistics service quality (OLSQ) and relational logistics service quality have a significant impact on customer loyalty. Moreover, for enhancing customer loyalty, relationship quality is the key factor.
Research reveals that even in a developing country like Pakistan, it is important for carriers to establish high-level relational and OLSQ to satisfy shipper. It will correspondingly add worth to the discussion in the literature and it shall also provide the basis for future research studies.
The novelty of this paper is logistics service quality and its effect on customer loyalty from the perspective of a developing country, specifically due to geographical importance in the context of the China–Pakistan Economic Corridor.
This study aims to explore the status of collaborative research productivity, major library and information sciences (LIS) research trends and the level of research among…
This study aims to explore the status of collaborative research productivity, major library and information sciences (LIS) research trends and the level of research among the LIS academicians as principal authors in Pakistan during 1975–2021 (47 years).
A quantitative research method was adopted to collect the required data using bibliometric patterns. The data of all faculty members working in LIS schools of Pakistan was collected from the official website of their employers/institutions. Different strategies were used to acquire respondents’ bibliographic/publication records such as faculty members’/employers’ official websites and faculty members’ Google Scholar profiles; advanced searching techniques were also used to retrieve their bibliographic records.
The results revealed that a total of 74 regular faculty members comprising 78.38% males and 21.62% females are working in 12 LIS Pakistani schools. A total of 1,787 papers were produced by LIS faculty, among which 702 were written by Pakistani LIS faculty as principal authors during the selected period. The results revealed that 60.72% of the principal authors’ work was produced in collaboration. The collaboration between faculty members and other faculty was 81%, while two authors' work productivity was on the top. No attention has been given to produce research in collaboration with international/foreign LIS experts, especially from developed countries.
The findings of this study are useful for faculties to have a richer understanding of the various elements of collaboration at national as well as international levels, and then discover the ways to begin and maintain effective partnerships to research emerging trends in LIS.
This study is a unique bibliometric study that systematically and quantitatively combined the research productivity of LIS academicians in Pakistan and provided a holistic sketch of the literature produced on various themes of LIS during 1975–2021.