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Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment in companies and methods of self‐assessment, and discusses whether or not self‐assessment is worthwhile. Provides key learning points based on respondents’ experiences. Concludes that self‐assessment helps management understand what TQM is about and how important it is for the organization.

The purpose of this paper is to discuss the use of GLIFOS Social Media Manager in the “Capturing our stories” Oral History Program of Retired/Retiring Librarians. The goal of the “Capturing our stories” project is to record the life histories and disseminate and interpret these stories as lessons for other librarians. GLIFOS Social Media is a means by which the interviews are interpreted and disseminated.

The paper describes the “Capturing our stories” oral history program of retired/retiring librarians, GLIFOS Social Media software, and how GLIFOS is used to transcribe and add rich‐media capabilities to the “Capturing our stories” interviews.

GLIFOS is a useful tool for making the videos of the “Capturing our stories” program searchable, accessible, and more meaningful to viewers. It liberates video from the visual format to enable more manipulation of the data and use of the content.

The ability to search and add rich‐media capabilities to video is vital to making the vast amount of data and content in video searchable, accessible, and meaningful.

The paper describes a proprietary, wiki‐based software application (GLIFOS) for adding rich‐media capabilities to video.

Thirty‐six people attended this SMART Group Seminar at the Bowler Hat Hotel in Birkenhead, Merseyside, on 20 February 1990. The technical programme in the morning comprised five talks:

The purpose of this study is to examine negative depictions of male homosexuality in US print and video advertising during the twentieth and early twenty-first centuries. It answers three research questions: What sorts of negative depictions of homosexuality are presented? How, if at all, have pejorative depictions of gay men evolved in the past 100 years? and Why have they changed?

The authors specify eight depictions of negative imagery in advertising and, using content analysis, assess 88 print and video advertisements featuring 133 depictions culled from a large sample.

Analysis reveals that, once rare, there has been a rapid expansion of negative gay imagery in advertisements beginning in 2000, even as gays are gain increasing acceptance and visibility. Typical advertisement depictions have evolved from men dressed as woman early in the twentieth century to men reacting with fear, revulsion or even violence to concerns that they might be gay or be subject to homosexual advances.

Given the paucity of available imagery, data collection was opportunistic and resulted in a relatively small sample.

Practitioners can benefit from explication of how various audiences can view certain advertisement depictions of gay men as insulting or threatening. They can then become more attuned to the impact of negative minority depictions in general.

Society can benefit from heightened awareness of the impact imagery can have on minority or marginalized groups. Results further illustrate society’s evolving and ambivalent views on homosexuality, the visibility of gay imagery in media in general and changing notions of manhood and masculinity.

The authors are aware of no other study that specifically categorizes and assesses negative depictions of gay advertisement imagery.

[1981 was proclaimed by the United Nations as the International Year of Disabled Persons. With the theme “Full Participation and Equality,” the IYDP sought both to promote total participation of disabled persons in all aspects of life and to encourage society to help them function as integrated members of their communities. One purpose of proclaiming such a year, and one means of achieving its goals, is to inform and sensitize the public. The following bibliographies are presented with those purposes in mind.

In this historical analysis, Jacques Ellul’s theory of propaganda is applied to analyse the changes of China’s propaganda. It is found that China’s propaganda is undergoing structural transformations from depending on human organisation to extensive control and use of media technology. Sociological propaganda as a complement to political propaganda has significantly expanded; integration propaganda replaced agitation propaganda. International image management by the government has become a new dimension of China’s propaganda. The research is one of the first to observe such structural changes.

A great deal has been written and talked about lately on the application of market research techniques to the retail format. In its most obvious manifestations it has formed the basis for such successful operations as Next and the Burton Group and the recent diversifications in WH Smith. But the potential applications of market research are not confined to niche or multi‐strategy marketing. Intelligent advertising research can be a useful tool, as is customer analysis. What makes customers choose a particular store — or a particular brand? Is there a relationship between the two? And how do you build up appeal and customer loyalty through advertising and sales promotion? These were the main points covered at a recent seminar organised by Wallace International to mark the occasion of the opening of their new headquarters in London. Three speakers discussed aspects of innovation relating to the current scene in retailing — Montague Lewis, of the College for the Distributive Trades (who also wrote this feature); Dr Mark Uncles, from the London Business School, and Mike Elms, of Ogilvie Mather.