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Article
Publication date: 1 January 2007

Joshua Shuart

The use of celebrities, and particularly athletes, to influence consumers and sell products is not a new practice, but one that is gaining considerable steam in the sports…

Abstract

The use of celebrities, and particularly athletes, to influence consumers and sell products is not a new practice, but one that is gaining considerable steam in the sports marketplace. However, many academics and practitioners have long questioned the means by which celebrity endorsement is measured and evaluated. Through the use of validated surveys among US students and the inauguration of the Celebrity-Hero Matrix (CHM), some of their questions are answered. Being labelled a 'heroic' athlete does, it seems, have tremendous power for marketers, and provides endorsement clout for the athlete.

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International Journal of Sports Marketing and Sponsorship, vol. 8 no. 2
Type: Research Article
ISSN: 1464-6668

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Article
Publication date: 25 September 2009

Sion Williams, Mike Nolan and John Keady

Discharging frail older people from acute hospital settings has been an issue of concern for over 40 years and recent studies suggest that enduring problems remain. This…

Abstract

Discharging frail older people from acute hospital settings has been an issue of concern for over 40 years and recent studies suggest that enduring problems remain. This paper explores the experiences of discharge from three different units: an acute surgical ward, an acute medical ward and a specialist ward for older people. Based on extensive data from interviews with older people, their family carers and ward‐based staff, a grounded theory of the discharge experience is presented. This suggests that the quality of discharge hinges largely on whether the focus of efforts is on ‘pace’ (the desire to discharge older people as rapidly as possible) or ‘complexity’ (where due account is taken of the complex interaction of medical and wider social issues). When pace is the focus, ‘pushing’ and ‘fixing’ are the main processes driving discharge. However, when attention is given to complexity, far more subtle processes of ‘informing’ and ‘brokering’ are in evidence. These latter processes are conceived of as forms of ‘relational practice’ and it is argued that such practices lie at the heart of high quality care for older people.

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Quality in Ageing and Older Adults, vol. 10 no. 3
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 1 April 1984

In March 1974, in the midst of the three‐day working week crisis that was crippling industry, Jacquet Weston Plant Ltd. was formed at Crowthorn, Berks, to recondition…

Abstract

In March 1974, in the midst of the three‐day working week crisis that was crippling industry, Jacquet Weston Plant Ltd. was formed at Crowthorn, Berks, to recondition electroplating plant. The “premises” at Cambridge Road consisted of a corner of the factory belonging to Allplates Ltd., now a thriving trade plater. In a statement to the finishing trade press shortly after the formation, Mr. Ken Weston, Jacquet Weston Plant's managing director for the past ten years, said: “We have been formed to offer an engineering service to the metal finishing industry, which we will expand in order to make it as comprehensive as possible. As part of that service we find that in these days of escalating costs there is frequently a case where a reconditioned plant will fit in with the new. We aim to supply both, thus offering considerable savings to our customers.”

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Anti-Corrosion Methods and Materials, vol. 31 no. 4
Type: Research Article
ISSN: 0003-5599

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Article
Publication date: 24 June 2008

Gregory Lee and Howard Lee

In light of contemporary critiques of New Zealand comprehensive schooling published mainly in the popular press, it is timely to re‐examine the origins of and the…

Abstract

In light of contemporary critiques of New Zealand comprehensive schooling published mainly in the popular press, it is timely to re‐examine the origins of and the rationale for the widespread adoption of this model of education. The comprehensive schooling philosophy, it was recently alleged, has produced a situation in which ‘as many as one in five pupils in the system is failing’ and where ‘there is a large group at the bottom who are not succeeding’. This group was estimated to include some 153,000 students out of the total current New Zealand student population of 765,000. In this context, however, Chris Saunders and Mike Williams, principals of Onehunga High School and Aorere College in Auckland respectively, have noted that having underachieving students in secondary schools in particular is not a recent phenomenon. A large ‘tail’ of poor performing high school students has long been a cause of concern, Williams suggests.

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History of Education Review, vol. 37 no. 1
Type: Research Article
ISSN: 0819-8691

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Article
Publication date: 26 July 2021

Timothy J. Wilkinson, Candice L. Correia and Michael Williams

Financial struggles affecting universities across the United States have caused debate about whether business schools are cost prohibitive or cost savvy, especially for…

Abstract

Purpose

Financial struggles affecting universities across the United States have caused debate about whether business schools are cost prohibitive or cost savvy, especially for small liberal arts universities that lack large endowments and are highly dependent upon student enrolment. In other words, are they too expensive for small schools to operate? The presence of a business school necessitates hiring business faculty with comparatively high salary expectations.

Design/methodology/approach

This paper analyses the cost effectiveness of business schools at four small liberal arts universities.

Findings

Our results show that cost is most strongly correlated with class size and adjunct instruction as opposed to faculty salaries.

Research limitations/implications

Thus, class size and the implementation of adjunct instruction can make having a business school not only affordable but also advantageous.

Practical implications

Business schools offer a way for universities with missions centred around developing the whole person through a liberal arts education to remain a going concern in such a volatile climate.

Originality/value

This paper uses proprietary data to analyse the cost of faculty in different disciplines.

Details

Journal of Economic and Administrative Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1026-4116

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Article
Publication date: 13 July 2010

Mike Dermot Williams and Andi Smart

This paper aims to develop a conceptual resilience‐based model that takes account of the competing success factors of patient safety, finance, improvement targets and…

Abstract

Purpose

This paper aims to develop a conceptual resilience‐based model that takes account of the competing success factors of patient safety, finance, improvement targets and staff workload in NHS hospitals in the UK.

Design/methodology/approach

A safe working envelope model was developed from the literature and adapted for use in the NHS. The proposition that finance and targets receive greater management attention was then tested by a pilot study using content analysis of risk management documents of four NHS hospitals.

Findings

The need to succeed on finance and targets received greater attention in the risk management documents than patient safety and staff workload.

Research limitations/implications

This is a pilot study only, using content analysis of risk management documents from four hospitals to see whether the model developed from the literature warrants further study.

Practical implications

Using the proposed safe working model will allow the setting and monitoring of failure and marginal boundaries and make more explicit the pressures from the competing success factors in public sector hospitals in the UK.

Originality/value

The development of the conceptual model using ideas from resilience engineering and applying them to NHS hospital management provides a policy and practical approach to improving patient safety.

Details

International Journal of Public Sector Management, vol. 23 no. 5
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 15 June 2015

Frederic Ponsignon, Andi Smart, Mike Williams and Juliet Hall

The purpose of this paper is to set out to explore how cancer patients and their carers perceive and evaluate the healthcare experience in order to develop and validate a…

Abstract

Purpose

The purpose of this paper is to set out to explore how cancer patients and their carers perceive and evaluate the healthcare experience in order to develop and validate a classification framework for experience quality in healthcare.

Design/methodology/approach

The empirical work is centred on the systematic analysis of 200 cancer patient stories published on an independent healthcare feedback web site. Using the critical incident method, the authors captured 1,351 experience quality data items. Three judges independently sorted and classified these data items.

Findings

The authors identify and describe 22 main categories and 51 sub-categories that underlie the experience quality concept in healthcare and present them in a classification framework. The framework is informed through the categorisation of direct, indirect, and independent interactions. It also suggests a relationship between experience quality and satisfaction and loyalty behaviours.

Research limitations/implications

This study provides researchers with a foundation for the further development and validation of a measurement scale for experience quality in healthcare.

Practical implications

The framework assists managers and healthcare professionals with the definition, evaluation, and improvement of the quality of the experience of patients and their carers.

Originality/value

The main contributions of this study lie in: first, a comprehensive classification framework for experience quality in healthcare; second, dimensions that extend existing health service quality models; third, dimensions that contextualise the generic concept of customer experience quality to healthcare.

Details

Journal of Service Management, vol. 26 no. 3
Type: Research Article
ISSN: 1757-5818

Keywords

Content available
Article
Publication date: 23 May 2008

Abstract

Details

Pigment & Resin Technology, vol. 37 no. 3
Type: Research Article
ISSN: 0369-9420

Content available
Article
Publication date: 21 March 2008

Zahir Irani

Abstract

Details

Transforming Government: People, Process and Policy, vol. 2 no. 1
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 31 December 2003

Jacquie L’Etang

The paper takes up the challenge offered in the call for papers for this special issue to explore the notion of public relations as “ethical guardian”. The approach taken…

Abstract

The paper takes up the challenge offered in the call for papers for this special issue to explore the notion of public relations as “ethical guardian”. The approach taken is to review some influential academic perspectives as well as practitioner perspectives that emerged throughout the 20th century. It is argued that the ethics and social responsibility have long been an intrinsic part of public relations self‐identity. The paper identifies a number of problems for the public relations occupation that arise from its historical legacy and considers the implications for professional status.

Details

Journal of Communication Management, vol. 8 no. 1
Type: Research Article
ISSN: 1363-254X

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