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Article
Publication date: 1 December 2003

Mike Kennerley, Andy Neely and Chris Adams

The design and use of performance measurement systems has received considerable attention in recent years. Many organizations have redesigned their measurement systems to…

Abstract

The design and use of performance measurement systems has received considerable attention in recent years. Many organizations have redesigned their measurement systems to ensure that they reflect their current environment and strategies. But how to maintain them over time? Increasingly, the environment in which organizations compete is dynamic and rapidly changing, requiring constantly changing strategies and operations that reflect these changing circumstances. Despite this, few organizations appear to have the internal culture and systematic processes in place to manage their performance measurement systems in order to ensure that they continue to reflect their environment and strategies. This article presents case study research that investigates what actions organizations can take to ensure that their measurement systems change over time.

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Measuring Business Excellence, vol. 7 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 June 2004

Mike Kennerley, Mike Bourne and Pippa Bourne

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Measuring Business Excellence, vol. 8 no. 2
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 July 2005

Zoe Radnor and Mike Kennerley

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International Journal of Productivity and Performance Management, vol. 54 no. 5/6
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 1 September 2003

Mike Bourne, Mike Kennerley and Pippa Bourne

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Measuring Business Excellence, vol. 7 no. 3
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 4 September 2007

Mike Bourne and Mike Kennerley

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Measuring Business Excellence, vol. 11 no. 3
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 December 2005

Mike Bourne and Mike Kennerley

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Measuring Business Excellence, vol. 9 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 5 June 2007

Mike Bourne and Mike Kennerley

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Measuring Business Excellence, vol. 11 no. 2
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 April 2006

Mike Bourne and Mike Kennerley

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Measuring Business Excellence, vol. 10 no. 2
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 20 November 2007

Mike Kennerley

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Measuring Business Excellence, vol. 11 no. 4
Type: Research Article
ISSN: 1368-3047

Abstract

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Measuring Business Excellence, vol. 9 no. 3
Type: Research Article
ISSN: 1368-3047

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