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Article
Publication date: 1 January 1991

Bob Brotherton and Mike Coyle

Developing the themes from Parts 1 and 2 of the series this articleexplores the nature and extent of variance arising from inadequatemanagerial control of variability and…

Abstract

Developing the themes from Parts 1 and 2 of the series this article explores the nature and extent of variance arising from inadequate managerial control of variability and variety in the hospitality operations environment. In doing so it prepares a method of approaching the management and control of the three Vs within eight generic areas of management activity and across six resource input areas.

Details

International Journal of Contemporary Hospitality Management, vol. 3 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 February 1991

Bob Brotherton and Mike Coyle

Checklist questions asked of operations managers in the hotelindustry regarding potential sources of variety are set out, includingHuman/Financial/ Material/Equipment/Time…

Abstract

Checklist questions asked of operations managers in the hotel industry regarding potential sources of variety are set out, including Human/Financial/ Material/Equipment/Time and Space Resources and Operational Methods, with the object of eliminating undesirable variety.

Details

International Journal of Contemporary Hospitality Management, vol. 3 no. 2
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 March 1990

Bob Brotherton and Mike Coyle

Increasing complexity and scale in hospitality company operationscombined with intensifying competition in a maturing market is creatingan unstable and rapidly changing…

Abstract

Increasing complexity and scale in hospitality company operations combined with intensifying competition in a maturing market is creating an unstable and rapidly changing strategic and operational environment for the hospitality industry. Such instability often leads to the generation of unnecessary and undesirable variety in organisational structures, processes and products. The consequence of this is frequently an increase in complexity for the hospitality operations manager. This issue is addressed through an analysis of the sources of variability and a consideration of potential techniques to avoid, reduce or eliminate the incidence of this instability as a means to reduce complexity and enhance performance.

Details

International Journal of Contemporary Hospitality Management, vol. 2 no. 3
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 April 1990

Bob Brotherton and Mike Coyle

As the second in a series of three articles, exploring the problemsarising from instability in the Hospitality Operations Environment(HOE), this article develops an…

Abstract

As the second in a series of three articles, exploring the problems arising from instability in the Hospitality Operations Environment (HOE), this article develops an analysis of the sources, incidence and problems arising from undesirable variety. The discussion focuses on the need to manage variety across the whole hospitality operation, as opposed to a concentration on product variety. The potential sources of variety are identified in the HOE′s products, processes and structures and proposals are advanced to assist the operational manager in managing variety. In particular the control/flexibility dilemma is explored and the desirability of variety in the production and delivery aspects of the HOE is given special attention.

Details

International Journal of Contemporary Hospitality Management, vol. 2 no. 4
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 May 1983

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This…

Abstract

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

Details

Management Decision, vol. 21 no. 5
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 11 November 2019

Chung Shing Chan, Mike Peters and Birgit Pikkemaat

The purpose of this paper is to understand the perceptions of visitors in terms of multiple aspects of smart cities to allow wise decisions to be made about smart tourist…

Abstract

Purpose

The purpose of this paper is to understand the perceptions of visitors in terms of multiple aspects of smart cities to allow wise decisions to be made about smart tourist destinations by municipal governments and tourism authorities.

Design/methodology/approach

This study takes a sample of inbound visitors (n=205) from Hong Kong as an empirical questionnaire-based survey on visitors’ perceptions of these smart city attributes, which are collected from literature, and framed in Cohen’s Smart City Wheel.

Findings

This paper identifies the distinctive factors for branding Hong Kong as a smart city. The results from the factor analysis identify four factors for determining what a smart city is from the perspective of visitors, namely, the quality of a smart society: energy consumption in an urban environment, smart city governance and smart city livelihood. The first two factors further become the determinants of a successful smart city brand considered by visitors, which contribute to their locational decisions and thus the strategies and policies of smart destination branding.

Research limitations/implications

The results obtained can serve as insights for tourism policy makers and destination marketers when considering significant information and communication technology, or other smart and sustainable attributes for city branding (e.g. Buhalis and Amaranggana, 2014; Marine-Roig and Anton Clavé, 2015), as well as common investment and resource allocation for shared benefits in similar metropolises.

Practical implications

The smartness factors represent important dimensions of urban smartness as prioritized areas for further development, innovation and marketing of tourism industries and enterprises in Hong Kong, as a mature urban destination incorporating the branding of a proposed smart district as a strategy of urban development.

Originality/value

Smart urban development and tourism development have increasingly become inseparable, especially when visitors utilize cities as tourist destinations but share other urban resources and spaces with local citizens. Unlike the development of smart tourist attractions, smart tourist destinations should have a wider scope of smartness. A smart tourist destination may carry similar and overlapping characteristics of smart cities, which may be interpreted by visitors and may eventually affect their perceived image of a city.

Details

International Journal of Tourism Cities, vol. 5 no. 4
Type: Research Article
ISSN: 2056-5607

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Book part
Publication date: 20 December 2013

Christine Shearer, Jennifer Bea Rogers-Brown, Karl Bryant, Rachel Cranfill and Barbara Herr Harthorn

Research has found a subgroup of conservative white males have lower perceptions of risk across a variety of environmental and health hazards. Less research has looked at…

Abstract

Research has found a subgroup of conservative white males have lower perceptions of risk across a variety of environmental and health hazards. Less research has looked at the views of these “low risk” individuals in group interactions. Through qualitative analysis of a technology deliberation, we note that white men expressing low risk views regarding technologies for energy and the environment also often express high social risks around potential loss of control. We argue these risk perceptions reflect identification with corporate concerns, usually framed in opposition to government and mirroring arguments made by conservative organizations. We situate these views within the broader cultural struggle over who has the power to name and address risks.

Details

William R. Freudenburg, A Life in Social Research
Type: Book
ISBN: 978-1-78190-734-4

Keywords

Content available
Book part
Publication date: 15 January 2021

Ana Cecilia Dinerstein and Frederick Harry Pitts

Abstract

Details

A World Beyond Work?
Type: Book
ISBN: 978-1-78769-143-8

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Article
Publication date: 1 June 1994

Elizabeth M. Coyle‐Camp

Business′ most vital resource has become its biggest cost liability.Companies which continue to let the uncontrolled IT tail wag thefacilities management (FM) dog are…

Abstract

Business′ most vital resource has become its biggest cost liability. Companies which continue to let the uncontrolled IT tail wag the facilities management (FM) dog are losing their competitive edge. Examines cause and effect as well as implications for businesses and managers. Discusses why FMs must assume proactive responsibility for cost control. Examines key FM asset management issues, methods of approach and available IT management solutions.

Details

Facilities, vol. 12 no. 6
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 June 2004

Mike McGrath

Reviews the recent literature in document supply. Looking in particular at e books and journals, resource sharing, scholarly communication, unmediated delivery and pricing.

Abstract

Reviews the recent literature in document supply. Looking in particular at e books and journals, resource sharing, scholarly communication, unmediated delivery and pricing.

Details

Interlending & Document Supply, vol. 32 no. 2
Type: Research Article
ISSN: 0264-1615

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