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This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to…
This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the current areas of research on this emerging topic and identify areas for future application and study.
A list of hospitality and tourism journals was used to identify articles related to AI and robotics using the terms AI, robots, robotics, hospitality and tourism, and several combinations thereof. Additional sources were identified through the literature reviews from the identified works.
The findings revealed several studies on the current state of robotics and AI in hospitality and tourism. Additional research examines and discusses implications for internal and external customer service, legal and ethical issues and theory.
This paper provides a compilation of the current studies that examine the impact of robotics and AI in hospitality and tourism. It offers scholars an overview of the current knowledge in the field on this rapidly emerging and evolving topic.
Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination…
Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.
The purpose of this study is to examine the mediating role of manufacturing flexibility in the relationship between knowledge creation, technological turbulence and…
The purpose of this study is to examine the mediating role of manufacturing flexibility in the relationship between knowledge creation, technological turbulence and performance. In an increasingly competitive and changing environment, firms need to boost their technological and management know-how to adequately develop manufacturing flexibility.
This study analyzes survey data collected from 370 manufacturing firms. Validity and reliability analyses were conducted using SPSS and Amos. The research hypotheses were tested using covariance-based structural equation modelling.
The main findings show that knowledge creation positively and significantly affects business and operational performances directly, and indirectly, through manufacturing flexibility. Moreover, technological turbulence has a positive and significant effect on it. This finding contributes to understanding why some firms get better outcomes from manufacturing flexibility than others, a disputed issue in the literature.
This study highlights the need for manufacturing firms to foster cultures of knowledge creation, to better educate and train employees and to develop other instruments of knowledge creation.
This study makes several contributions to manufacturing flexibility literature: (1) establishing a link between technological turbulence and knowledge creation to develop manufacturing flexibility; (2) add empirical evidence on the relation between manufacturing flexibility and performance and (3) contributes to consolidating the mediation role of manufacturing flexibility in the relations between knowledge creation and business performance, as studies focussing on such a role are scarce in the literature.
The purpose of this paper is to analyze the relationship between the ownership structure and the investment in research and development (R&D) for a sample of listed…
The purpose of this paper is to analyze the relationship between the ownership structure and the investment in research and development (R&D) for a sample of listed Spanish companies.
Following the agency theory and the socioemotional wealth (SEW) perspective, the authors propose that R&D investment is affected by ownership structure, specifically by the identity of the controlling owner (family firms and firms with an institutional investor) and the level of contestability by other shareholders. In order to test these hypotheses, the authors build an original database identifying, at a 10% threshold, the ultimate shareholders of a sample of 96 Spanish firms listed during 2008–2018 (1,002 obs).
The results show that there is no significant relationship between the ownership concentration and the R&D investment. Only when the authors consider the nature of the main shareholder, the authors find that in family firms there is an inverted U relationship between ownership and R&D, so that at low levels of ownership, the R&D increases, while at high levels of ownership (that we compute around 54%) the R&D decreases. Also, when the main shareholder is an institutional investor, the greater its ownership, the higher the R&D investment. Finally, the authors test that, contrary to what mainstream suggests, contestability in family firms is higher when ownership in the hands of other family shareholders increases.
The work uses an original database to test a nonlinear relationship between ownership and R&D investment in family firms. Also, the study addresses a topic hardly ever discussed in the literature about R&D as it is the role of the contestability by other controlling shareholders.
El objetivo del presente trabajo es analizar la relación existente entre la estructura de propiedad y la innovación corporativa para una muestra de empresas cotizadas españolas.
Utilizando los planteamientos de la teoría de la agencia y de la perspectiva de la riqueza socioemocional proponemos que la I+D empresarial está relacionada con la estructura de propiedad, específicamente con la naturaleza del accionista de control (empresas familiares y empresas con un inversor institucional como principal accionista) y con el grado de contestabilidad por parte de otros accionistas significativos. A fin de testar nuestras hipótesis, construimos ad hoc una base de datos de propiedad original en la que identificamos, al umbral del 10% de propiedad, a los accionistas últimos de una muestra de 96 empresas cotizadas españolas para el periodo 2008–2018 (1.002 obs).
Nuestros resultados muestran que no existe relación significativa entre la concentración de propiedad y la inversión en I + D. Solo cuando consideramos la naturaleza del principal accionista encontramos que en las empresas familiares la relación entre la propiedad de la familia y la innovación corporativa adopta una forma de U invertida, tal que a bajos niveles de propiedad la I + D crece, mientras que a altos niveles de propiedad (que computamos en torno al 54% de propiedad) la inversión en I + D decrece. Asimismo, en las empresas con un inversor institucional como principal accionista, cuanto mayor es la propiedad de este inversor institucional, mayor es la I + D de la empresa. Finalmente testamos que, en contra de la corriente dominante, en las empresas familiares la propiedad en manos de otras familias incrementa el grado de contestabilidad a la familia controladora respecto a su inversión en I + D.
El trabajo utiliza una base de datos de propiedad original para testar una relación no lineal entre concentración de propiedad e innovación corporativa en las empresas familiares. Asimismo, el estudio aborda un tema apenas analizado en la literatura de I + D como es el papel de la contestabilidad al accionista de control.
- Ownership structure
- Family firms
- Institutional investors
- R&D, contestability
- Multiple large shareholders (MLS)
- Socioemotional wealth (SEW)
- Estructura de propiedad
- Empresas familiares
- Inversores institucionales
- Múltiples accionistas de control
- Riqueza socioemocional
From the point of view of the book chain, self-publishing is becoming increasingly common and it is doing so faster in the commercial world than in science. This study…
From the point of view of the book chain, self-publishing is becoming increasingly common and it is doing so faster in the commercial world than in science. This study aims to analyse the phenomenon of self-publishing from the point of view of the research being done on it. Thus, in addition to studying the subject, it is going to be possible to analyse the viability of this methodology as an analysis technique.
The methodology is based on a combination of traditional bibliometric studies and analysis of social networks applied.
Self-publishing is a phenomenon that is being studied by the scientific community. But the research on this topic has a low rate of co-authorship and a low relationship between the most prolific authors and their relevance. The combination of techniques used has proven to be a very good choice for analyzing the data.
There are not enough works analyzing the research in self-publishing. Because of the peculiarities of the topic, a combination of various techniques will provide a better approach to its study, so, this paper contains some results using bibliometrics and others using social network analysis applied.
The purpose of this paper is to know the implications that COVID-19 has presented in the workplace to develop research strategies related to issues of human and…
The purpose of this paper is to know the implications that COVID-19 has presented in the workplace to develop research strategies related to issues of human and organizational behavior on the business perspective.
Quantitative, exploratory based on primary and secondary sources, an online questionnaire was designed and applied with 33 items that was applied in the Mexican work environment, during the period from March 7 to 16, that is, in the same week as WHO made the pandemic declaration for COVID-19, obtaining a total of 332 responses.
With the descriptive analyzes carried out, it was possible to know the perception that people have of various aspects related to COVID-19, and subsequently the corresponding reliability tests were carried out, obtaining Cronbach’s alpha indexes greater than 0.8. At the beginning of the declaration of pandemic by COVID-19, a relationship was shown between stress and the aspects related to the arrival of COVID-19, showing evidence of its impact on the workforce.
This work has contributed ideas for academics, managers and areas of human resources that can promote the growth and development of people with the aim of achieving comprehensive well-being in the workplace, generating better working conditions owing to the proposal to make remote work a successful strategy in the function of human resources in the workplace and in the improvement of society in general.
This research, in addition to being carried out with information obtained in the first weeks of March 2020, presents a model with ideas and themes to design future research projects and to analyze the post-COVID-19 effects in the workplace, with a business perspective, human behavior and organization.
Conocer las implicaciones que tiene el COVID-19 en el entorno laboral para desarrollar estrategias de investigación relacionadas con temas de comportamiento humano y organizacional en la perspectiva empresarial.
De tipo cuantitativa, exploratoria basada en fuentes primarias y secundarias, se diseñó y aplicó un cuestionario en línea con 33 ítems que fue aplicado en el entorno laboral mexicano, durante el período del 7 al 16 de marzo, es decir, en la misma semana que la OMS hizo la declaración de pandemia por el COVID-19, obteniendo un total de 332 respuestas.
Con los análisis descriptivos realizados se pudo conocer la percepción que tienen las personas sobre diversos aspectos relacionados con el COVID-19, posteriormente se realizaron las pruebas de confiabilidad correspondientes, obteniendo índices alfa cronbach mayores de 0.8. Al inicio de la declaración de la pandemia de COVID-19, se demostró una relación entre el estrés y varios aspectos relacionados con la llegada del COVID-19, evidenciando su impacto en los trabajadores.
El desarrollo de esta investigación aporta ideas para los académicos, responsables de las empresas y en particular de las áreas de recursos humanos para que puedan fomentar el crecimiento y el desarrollo de las personas con la finalidad de lograr bienestar integral en su lugar de trabajo, generando mejores condiciones laborales debido a la propuesta de lograr que el trabajo a distancia sea una estrategia exitosa en la función de recursos humanos, en el ámbito laboral y en el mejoramiento de la sociedad en general.
Esta investigación además de que se realiza con información obtenida en las primeras semanas del mes de marzo de 2020, presenta un modelo con ideas y temas para diseñar futuros proyectos de investigación y poder analizar los efectos post COVID en el entorno laboral, con una perspectiva empresarial, de comportamiento humano y organizacional.
Conhecer as implicações do COVID-19 no local de trabalho para desenvolver estratégias de pesquisa relacionadas a questões do comportamento humano e organizacional desde uma perspectiva de negócios.
Quantitativo, exploratório, e baseado em fontes primárias e secundárias. Um questionário online com 33 itens foi elaborado e aplicado no ambiente de trabalho mexicano, durante o período de 7 a 16 de março, ou seja, na mesma semana em que a OMS fez a declaração da pandemia de COVID-19, obtendo um total de 332 respostas.
Com as análises descritivas realizadas, foi possível conhecer a percepção que as pessoas têm sobre diversos aspectos relacionados ao COVID-19. Posteriormente foram realizados os correspondentes testes de confiabilidade, obtendo-se índices alfa de Cronbach superiores a 0,8. No início da declaração da pandemia do COVID-19, havia uma relação entre o estresse e vários aspectos relacionados à chegada do COVID-19, evidenciando seu impacto nos trabalhadores.
O desenvolvimento desta pesquisa fornece ideias para acadêmicos, gestores e áreas de recursos humanos promovendo o crescimento e desenvolvimento de pessoas. O objetivo é alcançar o bem-estar integral no local de trabalho, gerando melhores condições de trabalho através do trabalho remoto como estratégia de sucesso na função de recursos humanos, no local de trabalho e na melhoria da sociedade em geral.
Esta pesquisa, além de ser realizada com informações obtidas nas primeiras semanas de março de 2020, apresenta um modelo com ideias e tópicos para desenhar futuros projetos de pesquisa e poder analisar os efeitos pós-COVID no ambiente de trabalho com uma perspectiva empresarial, humana e organizacional.
The purpose of this paper is to argue the relationship between managerial entrenchment (ME), corporate social responsibility (CSR) and gender diversity. Specifically, this…
The purpose of this paper is to argue the relationship between managerial entrenchment (ME), corporate social responsibility (CSR) and gender diversity. Specifically, this paper aims to empirically examine the impact of board gender diversity (BGD) and gender diversity in top management teams (TMTs) on the relationship between ME and CSR.
This study uses panel data set of 300 UK companies listed during 2005-2017.
The results show that the positive relation between CSR and ME is more pronounced in companies where the level of women on the board is higher. However, women in TMT moderate this positive relationship.
Women in TMT may be less responsive to shareholders’ preference for reduced company CSR concerns, but a higher percentage of women on the board can mitigate this effect.
This study suggests the dynamic relationship between CSR and ME.
The study and measurement of image especially in the Internet banking field has become an important tool to help the management of the banks operating on the Internet to…
The study and measurement of image especially in the Internet banking field has become an important tool to help the management of the banks operating on the Internet to make decisions. As there are no previous scales in existence to enable the image of this type of bank to be measured, our paper is centered on developing and proposing a reliable and valid scale that enables us to measure the corporate image of a bank in the context of the Internet. The results obtained show that an Internet bank's image is a multidimensional construct composed of its reputation and security as perceived by the consumer, as well as of the services offered and access to them. These results provide a management tool to measure the Internet bank's image. Similarly, the new scale shows in detail which aspects need to be acted on in order to improve the bank's image with its clients.