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Article
Publication date: 25 June 2019

Abdel-Aziz Ahmad Sharabati, Mohammad M. Alhileh and Hesham Abusaimeh

The purpose of this paper is to investigate the effect of service quality on graduates’ satisfaction as perceived by Middle East University (MEU) graduates.

Abstract

Purpose

The purpose of this paper is to investigate the effect of service quality on graduates’ satisfaction as perceived by Middle East University (MEU) graduates.

Design/methodology/approach

This research is cross-sectional and aims to explore the effect of service quality dimensions (academic staff, administration, classrooms and library services) on graduates’ satisfaction. Data were collected from 399 graduates. After confirming validity, reliability and normality of the data, and the correlation between variables, multiple regressions were used to test the hypothesis.

Findings

The results show that all service quality dimensions are highly implemented by the MEU. The relationships between all service quality dimensions and graduates’ satisfaction are strong. Finally, results show that all service quality dimensions affect graduates’ satisfaction.

Research limitations/implications

To generalize the results of this research, further studies are recommended to be carried out on other universities especially in Jordan. Testing the perception and satisfaction of other universities, stakeholders will help to improve service quality and to gain suitable competitive strategies.

Practical implications

Service quality is a key driver for universities’ sustainable competitive advantage; therefore, dimensions of service quality should be included within universities plan, strategies and daily activities.

Social implications

Considering service quality in higher education improves countries’ economic development, quality of life and well-being. All corporate social responsibility pillars (social, economic, environmental responsibilities and national and international regulation and norms) should be adapted and adopted within services quality systems and programs.

Originality/value

Most of previous studies were carried out to test the students’ perception while this research is dedicated to explore graduates’ perception regarding service quality offered by the MEU.

Details

Quality Assurance in Education, vol. 27 no. 3
Type: Research Article
ISSN: 0968-4883

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Article
Publication date: 2 March 2010

James Pounder and Mohamad Al Sakka

The purpose of this paper is to describe the development of a graduate human resource management (HRM) curriculum for a university in the United Arab Emirates (UAE). The…

Abstract

Purpose

The purpose of this paper is to describe the development of a graduate human resource management (HRM) curriculum for a university in the United Arab Emirates (UAE). The curriculum reflects the core knowledge areas identified by the two major professional bodies in the HRM discipline.

Design/methodology/approach

The paper employs literature to justify the importance generally of education in the HRM discipline and specifically in the UAE context. It then summarizes a program development approach that synthesizes core areas defined by the US Society for Human Resource Management and the UK Chartered Institute of Personnel and Development.

Findings

The curriculum resulting from the program development process arguably constitutes a model curriculum for graduate studies in HRM. This proposition is tested with reference to focused survey of UAE HRM practitioners and is further explored with reference to the Syrian environment.

Research limitations/implications

More work has to be done to confirm the relevance of the curriculum to other contexts. Furthermore, there needs to be research on desirable components of an undergraduate curriculum.

Practical implications

In regions of the world where the HRM discipline is in its infancy, the curriculum describes in this paper can provide a useful blueprint for the development of education, training, and academic programs in HRM.

Originality/value

The value of this paper is in the identification of a set of core modules or subject areas that reflect current best practice in HRM. It is unique in attempting an initial confirmation of the relevance of these core modules in a Middle Eastern setting.

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 3 no. 1
Type: Research Article
ISSN: 1753-7983

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Article
Publication date: 13 June 2018

Abdelrahman Zuraik and Louise Kelly

The purpose of this paper is to investigate the relationship among CEO transformational leadership, innovation climate and organizational innovation through exploration…

Abstract

Purpose

The purpose of this paper is to investigate the relationship among CEO transformational leadership, innovation climate and organizational innovation through exploration and exploitation.

Design/methodology/approach

A questionnaire, designed as a self-reported survey, was distributed to individuals working in teams in US-based corporations, with a collected sample size of 215 organizations.

Findings

Results show that CEO transformational leadership has a direct positive effect on organizational innovation and an indirect effect through innovation climate. CEO leadership is more impactful for exploitation, compared to innovation climate, which has more influence on exploration.

Research limitations/implications

This study is the first to integrate CEO transformational leadership and innovation climate with exploration and exploitation outcomes. A research limitation is that there is a higher percentage of female than male respondents and a lower of percentage of female CEOs in this study. A further limitation is self-report which can lead to common method bias.

Practical implications

The close connection among CEO transformational leadership, innovation climate and organizational innovation suggests that evaluating, supporting and training CEO transformational leadership becomes a vital activity for boards, investors and managers. If management wants to increase exploration, they should pay particular attention to creating a climate that is supportive of innovation. Organizations should recruit and train CEOs for transformational leadership and regularly assess climate to ensure innovation results.

Originality/value

The main contribution of this study is highlighting the role of innovation climate as a mediator between CEO transformational leadership and the outcome of organizational innovation which is measured by exploration and exploitation activities.

Details

European Journal of Innovation Management, vol. 22 no. 1
Type: Research Article
ISSN: 1460-1060

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Article
Publication date: 11 April 2008

Marvin Baker Schaffer and Leslie Schaffer Belay

The purpose of this paper is to postulate a political structure for Israel and a Palestinian State 25‐50 years from now.

Abstract

Purpose

The purpose of this paper is to postulate a political structure for Israel and a Palestinian State 25‐50 years from now.

Design/methodology/approach

The paper speculates that a Middle East Union modeled after the EU could enable stability and prosperity on a scale not now envisioned.

Findings

The paper speculates that oil will no longer be the global fuel of choice in 50 years. It is also speculated that long‐ and short‐range missile defenses will be reliable unlike today's systems. These will create new opportunities for successful collaboration in the Middle East.

Originality/value

The paper speculates that transportation, water, and power will be the key new elements of infrastructure needed to facilitate a Middle East Union. Nuclear desalination is postulated for the water and power and a light rail system connecting 15 cities in the Palestinian areas will be required.

Details

Foresight, vol. 10 no. 2
Type: Research Article
ISSN: 1463-6689

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Article
Publication date: 5 November 2018

Abdallah Nassereddine

Accreditation as a mean to improve the position of the university has become one of the major illustration of non-price competition. Three major accreditation bodies…

Abstract

Purpose

Accreditation as a mean to improve the position of the university has become one of the major illustration of non-price competition. Three major accreditation bodies, known as the “big three”, dominate the market of business schools’ accreditation in the world, namely, AACSB, EQUIS and AMBA. This paper aims to explore the current of accreditation of business schools in Lebanon, and to test for the difference of tuition fees between accredited institutions by any of the “big three” and other business schools.

Design/methodology/approach

Using a desktop research approach, the paper provides the list of the accredited business schools from the “big three” in the Arab region and Lebanon and compiles data about the number of business schools in Lebanon since 1960, their tuition fees, and their accreditation status. Using a parametric and nonparametric procedure, the paper compares the tuition mean difference between accredited and non-accredited business schools.

Findings

The paper reveals an alarming slow progress in the Arab world when it comes to accreditation. In Lebanon, the paper finds that only seven out of 37 business schools are accredited and only three hold an accreditation from the “big three”. The two samples t-test and the Mann–Whitney U-test show that accredited schools charge tuition fees that are three times the average of other schools.

Research limitations/implications

This paper can be improved by using a larger sample and investigate the effect of accreditation on tuition fees.

Practical implications

The results highlight the existence of a gap when it comes to accreditation in the Arab region and the importance of policy-making in promoting accreditation. Moreover, business schools in Lebanon should be aware that accreditation with the “big three” could be associated with substantial increase in tuition fees.

Originality/value

This paper is the first to investigate the state of accreditation of business schools in Lebanon and its association with tuition fees.

Details

Journal of International Education in Business, vol. 11 no. 2
Type: Research Article
ISSN: 2046-469X

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Article
Publication date: 11 January 2021

Peizhen Jin, Hongyi Wu, Desheng Yin and Yupeng Zhang

Based on the perspective of technology supply chain, this study explores the effect of macroeconomic uncertainty regarding the spatiotemporal evolution of urban innovation…

Abstract

Purpose

Based on the perspective of technology supply chain, this study explores the effect of macroeconomic uncertainty regarding the spatiotemporal evolution of urban innovation networks to establish causality.

Design/methodology/approach

It collects patent trading data for 283 cities in China (2005–2017) and employs the spatial econometric model to investigate the causal relationship.

Findings

The regional transfer of advanced technology in China is rising sharply, and the innovation network based on patent trading is typically high-density, multi-direction and wide-spreading. Further, macroeconomic uncertainty has a negative effect on the scale of innovation flows and the absorptive capacity in eastern cities. However, it has no significant impact on the innovation network characteristics in developed cities. In contrast, macroeconomic uncertainty is detrimental for the absorptive capacity and node importance in inland and undeveloped cities.

Practical implications

As macroeconomic uncertainty increases, it is important to improve the quality of the urban innovation network with a better understanding of heterogeneity to promote further suitability innovation at the region-level.

Originality/value

This study highlights a clear and distinctive view that macroeconomic uncertainty not only directly affects the evolution of the urban innovation network but also indirectly affects the characteristics of other city nodes via the spatial spillover mechanism.

Details

Journal of Enterprise Information Management, vol. 34 no. 1
Type: Research Article
ISSN: 1741-0398

Keywords

Content available
Article
Publication date: 6 August 2019

Hamzah Elrehail, Ibrahim Harazneh, Mohammad Abuhjeeleh, Amro Alzghoul, Sakher Alnajdawi and Hussein M. Hussein Ibrahim

The purpose of this paper is to explore the impact of human resource (HR) management practices on achieving competitive advantage through studying the mediating role of…

Abstract

Purpose

The purpose of this paper is to explore the impact of human resource (HR) management practices on achieving competitive advantage through studying the mediating role of employee satisfaction in the context of five-star hotels in Northern Cyprus.

Design/methodology/approach

To produce numeric data as well as to test the hypothesis, the researchers employed structural equation modeling and AMOS. The testing included (n=439) questionnaires. The model suggested by the authors examined the tourism sector, and in particular, five-star hotels located in Northern Cyprus.

Findings

The main research findings revealed that HR practices had a significant effect on competitive advantage. By comparison, the research findings revealed that the mediator variable had no effect on achieving competitive advantage for five-star hotels in Northern Cyprus.

Originality/value

This study demonstrates originality by responding to the recommendations of prior studies conducted on HR in Northern Cyprus Island. This makes a theoretical contribution to the field, since only Turkey recognizes Northern Cyprus, which makes conducting research on this country a challenge for researchers worldwide. Based on this study’s outcomes, this paper discusses its theoretical and practical implications, as well as recommendations for future research.

Details

European Journal of Management and Business Economics, vol. 29 no. 2
Type: Research Article
ISSN: 2444-8494

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Article
Publication date: 7 August 2017

Bara’ Tareq Qasrawi, Soud Mohammad Almahamid and Shadi Tareq Qasrawi

The purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork…

Abstract

Purpose

The purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork, process management, information, and analysis on organizational performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is tested.

Design/methodology/approach

A survey instrument was used to gather empirical data, and it was distributed to all managerial and non-managerial employees. A total of 477 questionnaires were valid for analysis, resulting in a response rate of (97 percent). Factor analysis and multiple regression analyses were used to test the study’s hypotheses.

Findings

Customer focus and process management were found to have an insignificant impact on organizational performance, while teamwork had the strongest impact on KM processes. The results also revealed that only knowledge sharing and application processes had a significant impact on organizational performance. More importantly, KM processes fully mediated the impact of TQM practices on organizational performance, except for teamwork, which had a partial mediating effect.

Research limitations/implications

This study was limited to a survey of the headquarters of three telecommunication companies: Zain, Orange, and Umniah, in Amman City.

Originality/value

Originality of the paper lies in testing the influence of TQM practices on organizational performance in a novel context, where most TQM initiatives fail for one reason or another.

Details

International Journal of Quality & Reliability Management, vol. 34 no. 7
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 17 April 2020

Abdelrahman Zuraik, Louise Kelly and Vernita Perkins

This study explores the impact of gender on team leadership style and how it impacts team innovation outcomes using the ambidexterity theory (opening and closing…

Abstract

Purpose

This study explores the impact of gender on team leadership style and how it impacts team innovation outcomes using the ambidexterity theory (opening and closing behaviors) of leadership for innovation.

Design/methodology/approach

A total of 215 self-report surveys of team members were collected for hypothesis testing. This study tests whether team leader gender moderates the relationship between ambidextrous team leadership and team innovation.

Findings

Female team leaders are engaged in less opening behaviors of ideation, risk-taking and exploration than their male counterparts. Additionally, when female leaders engaged in closing behaviors, which include assigning roles and timelines, they had less impact than the closing behaviors of their male colleagues. Female team leaders were perceived as less effective in leading innovation than males.

Research limitations/implications

This study examines the influence of gender on team leadership and innovation outcomes. There are drawbacks of cross-sectional data, sample selection issues and potential problems of percept–percept relationships.

Practical implications

These findings suggest that female team leads may need greater organizational support and organizational senior leadership support to take risks (opening behavior) to produce greater team innovation and increase leader visibility.

Social implications

Society can achieve even greater innovation outcomes by understanding and addressing the unique obstacles woman team leaders face with innovation. Organizations can benefit from innovation and resilience by supporting women team leaders in their diverse delivery of innovation.

Originality/value

This is the first study to look at the influence of gender and leadership on team innovation outcomes. Ambidextrous leadership theory provides insights into the specific challenges woman team leaders experience; however, so far no research has addressed the innovation outcome challenges female team leaders encounter. Since innovation and leadership can be a key component of visibility, compensation and promotion, it is necessary to investigate the challenges female team leads face in the innovation process.

Details

Management Decision, vol. 58 no. 7
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 22 December 2020

Nikolaos A. Panayiotou, Konstantinos E. Stergiou and Vassilis Chronopoulos

The first purpose of this paper is the implementation of Lean Six Sigma (LSS) in a manufacturing company operating in South East Europe in order to understand the…

Abstract

Purpose

The first purpose of this paper is the implementation of Lean Six Sigma (LSS) in a manufacturing company operating in South East Europe in order to understand the importance of critical success factors (CSFs) in LSS adoption and to find out the benefits that the company gained. The second purpose is to propose a standardized toolset based on DMAIC phases, for the application of LSS in small scale projects, in order to facilitate LSS adoption by more manufacturing companies.

Design/methodology/approach

This case study is based on the interlacement of the Yin's method about case studies and the DMAIC method for the improved deployment of LSS.

Findings

The analysis of this case study shows that the company attained to benefit financially, operationally and organizationally from the implementation of LSS. The already existing mentality of CI inside the company helped the project procedure and the application of changes and improvements fulfilling LSS adoption CSFs.

Practical implications

The paper constructs a toolset and studies the role of CSFs in order to achieve the desirable benefits in a manufacturing environment, constituting a guide for future LSS initiatives.

Originality/value

As stated by literature reviews, even though there are several papers concerning LSS implementation in the manufacturing sector, there is a need for more case studies papers, such as this one, in order to enrich the literature. In this paper, it is also the first time that a specific toolset for small scale projects is proposed based on to DMAIC which can be implemented in further LSS projects.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

Keywords

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