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This chapter focuses on the coopetition features of tourism and specifically of tourism destinations. Because of the typical features of tourism destinations, coopetition might be a particularly important theme in the literature on tourism. However, the number of tourism studies that have focused on, or at least mentioned, coopetition is surprisingly small. Regarding tourism destinations, co-location causes different forms of coopetition situations, which are not very common in geographically diffused industries. Furthermore, the basic idea of one joint tourism product, such as the experiences of a tourist in a tourism destination, forces the (competing) suppliers of services in the resort to cooperate. Co-location causes a situation in which the competing firms in the area have joint branding and marketing activities. Destination marketing organisations are an important form of coopetition activities in tourism. In addition to co-location, seasonality is one of the specific features of coopetition in tourism destinations. This study combines the outcomes of several publications and other empirical materials about coopetition in tourism.

The purpose of this paper is to explore how emergent changes are handled in research and development (R&D) projects. R&D projects’ business potential lies in their exploration of the unknown; conversely, this makes them uncertain endeavours, prone to emergent changes.

Uses a single-case-study design, based on a projects-as-practice perspective and a soft systems methodology (SSM) analysis, to map how ad hoc R&D teams handle emergent changes, specifically the solution identification and assessment phase and the implementation plan. An R&D project in the power industry, involving over 250 engineers, was analysed.

This paper shows how emergent changes are handled differently from initiated changes during the decision-making phase. The system analysis shows that the most critical factors for managing these changes are: collective reflection between project parties; and including experienced engineers in implementation-plan reviews.

The results are of relevance both to R&D managers aiming to improve team performance and to general project management. Informal notions of emergent changes can be formalised in the change request process. Weaknesses in the project team’s organisation are highlighted, and details of how of how to mitigate these are provided.

Combines engineering-design and project-management research on emergent changes, adding to the former regarding people–organisational and strategic issues. Furthers understanding of the projects-as-practice approach and emergent change (deviations) handling by ad hoc teams in a project environment. SSM has not previously been used to explore aspects of projects-as-practice, and this is a novel way of adding to the body of knowledge on project praxis and practise.

This chapter aims to use the theory of commons to reflect on the mechanisms that supported the recent (micro)financial crisis. This approach naturally extends the analysis of the growing field of green microfinance and the financialization of commons and in particular the environment.

The study provides a theoretical analysis of the recent crisis and the introduction of the environmental dimension to microfinance. This theoretical analysis is supported by extensive experience in many years of field research and qualitative and quantitative analysis of the (micro)financial crisis and green microfinance. The theoretical analysis is based on the results of previous research developed using primary and secondary data.

Using the theory of commons we interpret the recent crisis and the financialization of the environment as the tragedy of commons.

We highlight that when the private profit prevails over community benefit, both at the financial and environmental level, efforts toward financial inclusion and environmental conservation could instead lead to financial crisis and environmental damage.

Financial inclusion and environmental economy cannot be analyzed simply in terms of economic utility; a systemic view that embraces the complexity of poverty and the human–environment system is required to assess the actual outcomes of programs dealing with financial inclusion.

Policymakers, international agencies, and implementing institutions such as financial intermediary institutions should question an oversimplistic view of financial inclusion and the economic value of environmental goods. They should instead include in their analysis and program design considerations of the complex interactions between actors, collective behavior, and emerging properties of human and environmental systems.

The theory of commons is employed to analyze both financial inclusion and green microfinance. We propose that (micro)finance should be understood and managed as a common good to support the development of a socially, economically, and environmentally sustainable financial system.

This chapter provides an overview of the strategic implications of chatbot use and implementation, including potential applications in marketing, and factors affecting customer acceptance. After presenting a brief history and a classification of conversational artificial intelligence (AI) and chatbots, the authors provide an in-depth review at the crossroads between marketing, business, and human–computer interaction, to outline the main factors that drive users' perceptions and acceptance of chatbots. In particular, the authors describe technology-related factors and chatbot design characteristics, such as anthropomorphism, gender, identity, and emotional design; context-related factors, such as the product type, task orientation, and consumption contexts; and users-related factors such as sociodemographic and psychographic characteristics. Next, the authors detail the strategic importance of chatbots in the field of marketing and their impact on consumers' perceived service quality, satisfaction, trust, and loyalty. After discussing the ethical implications related to chatbots implementation, the authors conclude with an exploration of future opportunities and potential strategies related to new generative AI technologies, such as ChatGPT. Throughout the chapter, the authors offer theoretical insights and practical implications for incorporating conversational AI into marketing strategies.

This study aims to focus on studies that qualitatively explore prison food experience. The goal is to elaborate a framework to better understand how prison food shapes the worldwide carceral experience.

This systematic literature review was based on the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) statement. It consists of four phases: identifying the studies, screening the studies, evaluating the eligibility of screened studies and inclusion of studies. After the four phases, ten studies (nine qualitative studies and one with mixed methods) were included in the review.

There is a consensus among the researchers in the reviewed literature that prison food shapes the carceral experience. More specifically, four themes that encompass the experience of people with prison food emerged from the reviewed literature: food appreciation (taste of the prison food and perceived nutritional value), food logistics (preparation, distribution and consumption), food variety (institutional menu and commissary store) and food relationships (symbol of caring or power or punishment).

The literature reviewed demonstrated that when incarcerated individuals have a negative view of prison food, the carceral experience is negatively impacted. This systematic review identified four dimensions that encompass the food experience within the prison environment, providing a framework for navigating this subject.

Tourism, if properly managed, can represent an opportunity for economic development and social growth especially for territories that have infrastructure deficits and economic problems. This is the case of rural and mountain areas, many of which in Italy correspond to the so-called ‘inner areas’, spaces for which the public sector has developed a specific strategy in recent years. Within these fragile areas, tourism planning plays a crucial role because, more than in other spaces, it must identify balanced goals between fostering economic development and safeguarding local identities. The point of equilibrium can be reached through strategies of resilience, that is, by adopting collective response-and-adaptation tools that allow to manage tourism by mitigating its impact on the local sociocultural organization and to restore sustainable mechanisms of operation of the tourism system.

The communities of the Madonie, a rural and mountainous area close to Palermo, taking advantage of the strategy for inner areas, have decided to start processes of institutional innovation through an intermunicipal governance and also to promote new partnership networks to strengthen the capacity of resilience and development of the territorial system as a ‘green community’. Some territorial planning actions specifically concern the tourism sector, as in the case of the organization of a destination management community and the creation of an ecomuseum.

This chapter analyses some experiences recently conducted by the Madonie communities, which are trying to reconcile, also through planning tools, economic growth and landscape protection.

The purpose of this paper is to investigate the issue of post‐disaster livelihood recovery through economic rehabilitation, with the illustration of post‐tsunami promotion of microentrepreneurship activities generating employment and income among the affected populations.

The paper examines two field case studies in Aceh (Indonesia) and Tamil Nadu (India), where a well‐established European NGO carried out economic relief and microentrepreneurship rehabilitation in 2005‐2007.

Despite unlimited trust in rapid reconstruction capacity, post‐tsunami livelihood recovery has been chaotic and uncoordinated. Contrary to humanitarian agencies in charge of emergency relief, only a few development agencies and NGOs were able to deliver a rapid rehabilitation of microeconomic activities existing locally before the disaster.

There are values but also obvious limits to comparing the micro‐level experiences of a major European NGO in two different locations such as Aceh and Tamil Nadu, and to deducing macro‐ and meso‐level lessons to be learned.

There are difficulties in benchmarking the divison of labour but necessary coordination among development agencies and their humanitarian counterparts in the field of post‐disaster sustainable economic rehabilitation.

Post‐disaster economic security and livelihood recovery are at the forefront of current international policy research in humanitarian and development cooperation circles. Documented case studies and lessons to be learned are still scarce for feeding possible best practices.

The study aims to enhance our understanding of strategizing sustainable palm oil at company level and to bridge the gap between strategy formulation and implementation. In this case-based study, the way a food company is tackling the challenges faced during the promotion and incorporation of sustainable palm oil into core business strategy is explored. By taking a strategy-as-practice approach, this research sheds light on the microlevel activities and the role of formulated plans, implemented actions and engagement in activities.

An ethnographic case study was carried out using participant observation, semi-structured interviews, informal interviews and documentary review.

The findings demonstrate the complexity of implementing a sustainability strategy for a controversial commodity such as palm oil in supply chains. External pressure was one of the most important drivers for taking action regarding environmental and social sustainability issues. Moreover, formulating and implementing supply chain strategies for sustainable palm oil required effective communication and collaboration between different departments within the organization.

Although important insights were obtained through this six-month long ethnographic case study, additional valuable information could have been obtained if the research had been carried out for longer.

The paper includes implications for strategizing sustainability at company level from a strategy-as-practice perspective.

Through this study, a better understanding of the challenges faced from the downstream perspective in sustaining food supply chains can be obtained.

Drawing on expectancy theory, this research explores how and when volunteers’ motivational drives for volunteering relate to organizational policies and practices. The paper analyses four areas of motivational association – affiliation, beliefs, career development and egoistic motives – together with organizational human resource (HR) policies and practices.

The study used a qualitative approach and through 17 interviews of the volunteer managers associated with 13 non-profit organizations (NPOs) examined that how through HR policies and practices, an NPO efficiently taps motivational drives of volunteers and maintains their spirit of volunteering.

The findings of the study indicated that the same behaviour may serve different functions for different individuals. Most of the motivational drives need to be tapped with specific tasks and events to become a source of fulfilment for volunteers, this plays a vital role in their decisions to continue volunteering. NPOs’ HR practices without volunteers’ motivation cannot serve any purpose. In the same vein, volunteers’ motivation cannot sustain for a longer period if it is not properly linked with organizational HR practices.

The research findings may lack generalizability because of the selected research approach.

A great part of existing research, not previously captured in literature, is focussed on the assessment of the motivational underpinnings with respect to HR policies and practices.