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Michaels Craft Stores is the largest arts and crafts retailer in the United States and in the world. Its CEO, Michael Rouleau, wants to expand the chain to 1,000 stores by 2006. The key constraint is the lack of sophistication among Michaels' supplier base, which is made up of over 1,000 suppliers, many of which are small, creative companies with little computer or logistics knowledge. As a result, the cost of running Michaels' supply chain is high. Describes the company's efforts to build the sophistication of its suppliers through educational Vendor Flow Training courses that teach suppliers how to adopt state-of-the-art practices for improved efficiency in supplying their channel.

This paper seeks to identify in Philip Selznick’s earliest predominantly organizational writings the germs of a strong and unifying temper – or better perhaps, because the concept plays a significant role in the works, a coherent intellectual and moral character. It infuses Selznick’s work in all the domains he entered. It was evident in his earliest political writings and contributions to organization theory, and remained so in his later contributions to the sociology of law and social and public philosophy.

At one level each of his works had a different subject, at another they all were pondered within a common frame of concerns, intellectual and moral, and approached with a distinctive manner and tone. At a general level, this involved a conception of social science as a “humanist science,” the central concern of which was the fate of values in the world. His specific posture in relation to this subject was underpinned by a commitment to moral realism, or what I call “Hobbesian idealism.”

Selznick began, like Thomas Hobbes as a threat expert, and never lost regard for that expertise. He is alert to fragility, vulnerability, and the need to guard against them. Moreover, his normative reflections are sustained and deepened by his understanding of social processes in general, and of the dangers to which organizations and institutions, but also human personalities and groups, are susceptible. He has a lot to tell us about ways in which those dangers might be avoided. However, Selznick resists stopping where Hobbes stops. Though he stresses the presence and resilience of evil and the need for strenuous efforts to contain it, he holds out for more. Indeed, though recognizing danger might be the beginning of wisdom, it is only half – over time less than half – of the story.

He emphasized the importance of attending both to Hobbesian insights and idealistic ambitions in relation to organizational leadership, to law, to justice, to human achievement of all kinds. To see him, as the earliest critics of his organizational theory did, as a voice of unadulterated melancholy, or as his later ones tended to, as altogether too programmatically sunny and full of hope, is to miss the real core of the intellectual and moral sensibility that pervaded his life of scholarship in the social sciences. The paper concludes by commending this uncommon sensibility, both at the general level of advocacy of “humanist science” and in its specific “Hobbesian idealist” posture.

The aim of this chapter is to argue that charisma is a collective representation, and that charismatic authority is a social status that derives more from the “recognition” of the followers than from the “magnetism” of the leaders. I contend further that a close reading of Max Weber shows that he, too, saw charisma in this light.

I develop my argument by a close reading of many of the most relevant texts on the subject. This includes not only the renowned texts on this subject by Max Weber, but also many books and articles that interpret or criticize Weber’s views.

I pay exceptionally close attention to key arguments and texts, several of which have been overlooked in the past.

Writers for whom charisma is personal magnetism tend to assume that charismatic rule is natural and that the full realization of democratic norms is unlikely. Authority, in this view, emanates from rulers unbound by popular constraint. I argue that, in fact, authority draws both its mandate and its energy from the public, and that rulers depend on the loyalty of their subjects, which is never assured. So charismatic claimants are dependent on popular choice, not vice versa.

I advocate a “culturalist” interpretation of Weber, which runs counter to the dominant “personalist” account. Conventional interpreters, under the sway of theology or mass psychology, misread Weber as a romantic, for whom charisma is primal and undemocratic rule is destiny. This essay offers a counter-reading.

The specific objectives of this research were to gain an understanding of the causes of advertiser account switches in New Zealand and Singapore and compare these results with Michell’s USA and UK studies. The main finding of this study is the reasons for broken agency‐client relationships are complex and very varied. However, Michell’s five general reasons for account switches: poor agency performance; changes in agency policies; changes in client policies; changes in agency management; and changes in client management, appear to explain most failed agency‐client relationships (although few respondents had all of the above problems at once). This report has been useful in highlighting the differences in New Zealand and Singapore agency‐client relationships.

A statement from Michell (Michell, J., “Normal science, pathological science, and psychometrics”, Theory and Psychology, Vol. 10 No. 5, 2000, pp. 639‐67), “psychometrics is a pathology of science”, is contrasted with conventional definitions provided by leading texts. The key to understanding why Michell has made such a statement is bound up in the definition of measurement that characterises quantification of variables within the natural sciences. By describing the key features of quantitative measurement, and contrasting these with current psychometric practice, it is argued that Michell is correct in his assertion. Three avenues of investigation would seem to follow from this position, each of which, it is suggested, will gradually replace current psychometric test theory, principles, and properties. The first attempts to construct variables that can be demonstrated empirically to possess a quantitative structure. The second proceeds on the basis of using qualitative (non‐quantitatively structured) variable structures and procedures. The third, applied numerics, is an applied methodology whose sole aim is pragmatic utility; it is similar in some respects to current psychometric procedures except that “test theory” can be discarded in favour of simpler tests of observational reliability and validity. Examples are presented of what future practice may look like in each of these areas. It is to be hoped that psychometrics begins to concern itself more with the logic of its measurement, rather than the ever‐increasing complexity of its numerical and statistical operations.

This case examines the merger of two nonprofit organizations from the point of view of the board of directors and senior staff leaders.

The case is designed to teach students about the complex issues in nonprofit mergers and to stimulate thinking about the role of the board of directors in mergers.

In a country where judicial institutions are known to be inefficient and where activists have traditionally not engaged in legal mobilization, what explains the emergence of NGO strategic litigation? The author argues that a change in the legal opportunity structure impacts how activists interact with the legal system. Comparing two states in Mexico, the author demonstrates that the introduction of private prosecution rights opened the door for activists to litigate femicide cases. The emergence of strategic litigation has helped improve compliance with international human rights law and has had a demonstration effect on how to use the law to press for accountability.

As Lorna Jowett and Stacey Abbott have pointed out, the US TV serial Supernatural owes much of its success to the way it combines horror with family drama, strengthening the affective involvement of viewers in the lives of its protagonists, the monster-hunting Winchester brothers. The notion of home – presented variously as a domestic, feminine space from which the Winchesters and their compatriots are excluded; a mobile and contingent space of masculine bonding; and a hybrid space which allows for self-expression outside prescribed gender norms, but which also holds the potential for danger – is central.

Heather L. Duda has pointed to the ways monster hunters are excluded from the normative institutions of their societies, and this is certainly true of the Winchesters, who live in their family car and are unable to maintain ‘normal’ homes. Later seasons give them a home in the form of an underground bunker, not designed as a domestic space, but nonetheless a place where their hypermasculine behaviours can be relaxed. This chapter examines the tensions that emerge in this apparent move from a traditional narrative of the home as feminine space under threat to something more ambivalent, where masculine identity itself may be in danger.

The growth in social content such as video facilitates consumer exposure to social information at e-tail settings. Research has recommended enhancing the e-store socialness. Focusing on focal consumer outcomes (flow and purchase intentions), the current research delineates a boundary condition, proposing that e-tail socialness improves outcomes when the consumer interdependent self, rather than the independent self, is activated.

The experimental approach is employed to test the research thesis. Two experiments (N1 = 303 Females 42.4%; N2 = 387 Females 51.4%) that used different manipulation for socialness and sample frames (USA and Canadian) are performed. Analysis of variance was applied.

The results generally support the research thesis, suggesting that e-tail socialness enhances consumer flow and purchase intentions when the interdependent self is activated. The effect, however, is marginal for segments with high brand preference.

As more information increase overload and reduce decision quality, e-tail practitioners should focus on providing social information predominately for consumers whose interdependent self is activated. This recommendation is particularly relevant for segments with low brand preference.

So far, studies recommend enhancing the e-store socialness, or increasing the social volume, to achieve better outcomes. Such research stream is giving rise to the “social is better in e-tail” conventional wisdom. The current work contributes by delineating a boundary condition based on consumer self-construal. This work suggests that the use of online socialness is fruitful predominantly for interdependent consumers.

This paper aims to examine consumers’ non-profit brand image, brand typicality and past behaviour as determinants of intention to donate to two children charity brands.

Data for this study were obtained from two separate studies via a questionnaire, both in the context of two children charities, one for Barnardo’s and the other for BBC Children in Need charity. A theoretical model is developed, tested and compared across the two charity brands.

Findings highlight that different factors influence intentions to donate time and money according to the charity brand. Brand typicality is a key determinant of time donations, while the impact of non-profit brand image dimensions on time and money donations differs across the two charities. Past behaviour affects intentions to donate money in both charities but impacts time donations in only one of the two charities investigated.

The study examines specific dimensions of non-profit brand image across two different charity brands and offers theoretical insights about the value of brand image in a non-for profit context in shaping consumer outcomes (i.e. consumer intentions to donate).

The study sheds further light into the notion of typicality put forward by Michel and Rieunier (2012) for two children’s charity brands that differ in terms of their strength and income levels and examined past behaviour as a determinant to donate to charity brands.