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Two critical success factors within the retail industry are quality management practices and continuous learning. Presents empirical evidence suggesting a link between a set of retail management practices and potential learning outcomes. Retailers need to focus on developing a market orientation that is linked to structures, processes and systems necessary to build learning organizations. All interactions with customers and other key stakeholders can lead to a potential learning outcome. To develop and maintain competitive advantage, retailers need to share information with their key stakeholders, build long‐term alliances and link market orientation with a learning orientation. It was found that all levels of employees need time to reflect on and review information critical to their action outcomes and the action outcomes of their key stakeholders. Retailers must capitalize on each potential learning experience by reflecting on, documenting and transferring knowledge, and creating a climate which facilitates learning through the effective exchange of knowledge across all sections of the organization.

TIME was when the prisoner was regarded as a sort of object with no rights worth talking about, and whose views were of no account. His life was largely in the hands of jailers who did their job thoroughly, and whose brutality in cases provides a desperate record. The prisoner was hardly in a position to complain. Nowadays it would appear that some of our prisons are quite jolly places, to which large sections of the population are delighted to resort when they feel they need a rest cure.

Introduces a practical method of constructing confidence intervals for the C_pk index. Constructs these confidence intervals based on the asymptotic normality of estimators for the sub‐indices of the C_pk index. As a result, the underlying distribution of the quality characteristic of interest need not be normal nor be known. Explains these sub‐indices and the Cp index and presents numerical examples and results of simulation studies of the confidence intervals.

The Howard Shuttering Contractors case throws considerable light on the importance which the tribunals attach to warnings before dismissing an employee. In this case the tribunal took great pains to interpret the intention of the parties to the different site agreements, and it came to the conclusion that the agreed procedure was not followed. One other matter, which must be particularly noted by employers, is that where a final warning is required, this final warning must be “a warning”, and not the actual dismissal. So that where, for example, three warnings are to be given, the third must be a “warning”. It is after the employee has misconducted himself thereafter that the employer may dismiss.

Organization hierarchy plays a crucial role in the effective management of knowledge and learning. Typically, the organization hierarchy includes employees at the top, middle and lower levels. Employees possess a wealth of knowledge but often knowledge‐driven learning across organization hierarchies is not uniform due to various factors pertaining to the employees such as their literacy levels, available‐time, access to resources, reward and recognition, mindset, level of empowerment etc. This paper attempts to compare how employees at the top and middle level hierarchies in Indian organizations perceive a learning organization (LO). It also attempts to understand how the dimensions of knowledge management (KM) influence LO and tests whether this is significantly different for the aforementioned two hierarchy levels.

A convenience sample of 57 top and middle level executives from India participated in the study. The extent of learning practices was compared and tested for significant differences across the top and middle level hierarchies.

A comparison of the mean scores shows that there is hardly any difference in the way executives at the two levels perceive LO. All the mean scores are below five on a scale of six, pointing to scope for improvement. Further, no statistical difference is found in the mean scores. The impact of KM dimensions on LO was found to be statistically insignificant for the two levels. Most of the KM dimensions were found to positively impact the LO as per the proposed hypothesis.

The sample comprises 34 responses from top and 17 from middle level executives. This small sample size can be largely attributed to respondents' reluctance, especially of those from the public sector organizations, to openly share their views. A larger representation of respondents from the middle level hierarchy would certainly enhance the generalization of results. This low response rate has limited the use of the regression analysis technique as against any other powerful explanatory techniques.

The findings of this study can provide insights to organizations on the role of hierarchies in the management of knowledge and learning which can, in turn, help in developing best practices to manage the same.

The paper addresses the paucity of empirical research done to examine whether top and middle level executives perceive LO differently. It also studies the impact of KM on LO and provides evidence to demonstrate the difference in perception among different hierarchy levels. The value added is in identifying future areas of research by extending this synergy between KM and LO to enhance performance and competitiveness. This approach could be adopted to examine the relationship in different socio‐economic contexts and cultures.

THE question of display in libraries becomes more important with the days. It is therefore a peculiar pleasure to us to publish a fine article by Mr. Savage on this. From his earliest days the ex‐President has been deeply and practically interested in book‐display. We believe that nearly forty years ago he and Mr. Jast worked out many experiments in it which are occasionally revived by those who have quite forgotten their origin. He was, we think, the first librarian here to take an ordinary shop as a branch library and dress its window as if it were a bookshop. Before him few English libraries used colour to any extent, or were aware of the aesthetic value of plants, flowers, curtains and well‐shaped furniture.

ONCE more a New Year, after a year of dramatic public events, finds librarians as other people settling down to what it is hoped will be twelve months of peace and prosperity. It is really remarkable how libraries reflect the happenings of the time; it would not, for example, seem that the burning of the Crystal Palace would affect the issues of all South London libraries but it did very heavily for a day or two. When the public mind is occupied with an idea it is well known that this is reflected in reduced, and occasionally increased, issues. The Jubilee of King George V. reduced reference issues everywhere; and it is to be expected that the Coronation of King George VI. will have a like effect. These efforts however are transient, and are only felt during the few days of the happenings in question.. On the larger count we find at the beginning of 1937 that all but new libraries have now reached a position in which they can assess the results of other competition. It is alleged that the loss of readers who have seceded to the “twopennies” is about 4 per cent. on the peak year of 1932–3, but the gains are considerably in advance of 1930. That is to say, solid progress has been regular.

Decisions taken during the early design of adaptive façades involving kinetic, active and responsive envelope for complex commercial buildings have a substantial effect on inclusive building functioning and the comfort level of inhabitants. This study aims to present the application of an analytic network process (ANP) model indicating the order of priority for high performance criteria that must be taken into account in the assessment of the performance of adaptive façade systems for complex commercial buildings.

The nominal group technique (NGT) stimulating and refining group judgments are used to find and categorize relevant high performance attributes of the adaptive façade systems and their relative pair-wise significance scores. An ANP model is applied to prioritize these high performance objectives and criteria for the adaptive façade systems.

Embodied energy and CO₂ emission, sustainability, energy saving, daylight and operation maintenance were as the most likely and crucial high performance criteria. The criteria and the weights presented in this study could be used as guidelines for evaluating the performance of adaptive façade systems for commercial buildings in planning and design phases.

This research primarily provides the required actions and evaluations for design managers in accomplishing a high performance adaptive façade system, with the support of an ANP method. Before beginning the adaptive façade system of a building design process, the design manager must determine the significance of each of these attributes as high performance primacies will affect the results all through the entire design process.

In this research, a relatively innovative, systematic and practical approach is proposed to sustain the decision-making procedure for evaluation of the high performance criteria of adaptive façade systems in complex commercial buildings.