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Although the ILL Department at Bristol University Library would like to have automated procedures before the LIBERTAS ILL module became available in 1991, they decided that the advantages of integration outweighed the disadvantages of the wait. Some of the benefits of the system are considered, such as user self‐requesting, although this carries the attendant problem of copyright. Several areas for improvements are suggested, particularly regarding ARTTel communication with BLDSC.

EDITORIAL Starting this edition of VINE on a personal note, I feel I ought to introduce myself as the new 0.S.T.I. Information Officer for Library Automation. I have just completed my Dip.Lib. at the College of Librarianship Wales where I took ‘computer applications in libraries’ as my special option. This course followed a degree at Cambridge, a short spell with National Data Processing Services and a period of training at Cambridge University Library. My interest in library automation stems from the days when I considered how some of the techniques employed by NDPS could be used in a library context. I hope VINE will similarly demonstrate the possibilities of an exchange of ideas between librarianship and automation.

“Nothing in progression can rest on its original plan,” said Edmund Burke, “We may as well think of rocking a grown man in the cradle of an infant.” Think of Burke's grown man as an established company, and the company's organizational structure as its cradle and you'll find the analogy is still apt. Given the rapid rate of environmental and social change, more and more companies are being stifled as they struggle to make their organization's structure fit new strategies that will allow the enterprise to reach its full potential.

Theodore Levitt's 1983 article on the globalization of markets has left in its wake a pitched battle between advertising agency converts and opponents, and a reassessment of many corporate strategies. Objections that there are only about three global brands‐Coke, McDonald's, and Kodak‐do not deter Proctor & Gamble from setting up global new product planning or N. V. Philips from realigning its advertising accounts worldwide. To illustrate its commitment to the issue, a major agency even recently changed its name to Needham Harper Worldwide.

Normal calcium metabolism may be considered under six main headings, each closely related to, and dependent on one another. These divisions are: (1) The skeleton; (2) The level of calcium in the blood; (3) The intake of calcium; (4) The output of calcium; (5) The factors which regulate the absorption of calcium from gut; (6) Certain endocrine glands which have a controlling influence on the output of calcium in the urine.

Democratic Therapeutic Communities (TCs) provide an environment for offenders to work on longstanding emotional and relational problems and address their offending behaviour. The purpose of this paper is to explore the experience of making psychological changes on a TC from the perspective of residents.

Interpretative Phenomenological Analysis was used to explore the experience of five former residents of the TC at HMP Gartree.

Four main themes emerged, each with two sub-themes: Motivation to Change (sub-themes: Engagement, Determination); Environment (sub-themes: Boundaries, Experience of care); Removal of Masks (sub-themes: Embracing vulnerability, Emerging authenticity) and Relationships (sub-themes: Re-enacting the past, Challenge from peers). Findings are discussed in relation to existing literature.

Understanding service users perspectives on what helps facilitate change can help staff empathise with their experiences and strengthen their relationships. The importance of clear and consistent boundaries that are perceived as fair and the development of meaningful relationships with staff in creating an atmosphere that enables change has implications for other therapeutic or supportive environments. This research represents the experiences of five participants who were motivated to take part and comfortable to speak to a professional about their experiences. As such, generalisations about the wider TC population should be made cautiously and further research would be beneficial.

The research adds to the underrepresented area of service user perspectives in a forensic TC. It contributes a rich account of the experience of psychological change that can help staff working in TCs understand and relate to their residents experiences.

In preparing this report, the compliance sub‐group has set out to (a) summarise the current compliance regime as a matter of law and practice, (b) identify particular problem areas within that regime concerning public sector officials (PSOs), and (c) suggest recommendations for change. The result may be seen as providing features of a ‘model’ compliance structure designed to cause difficulties for corrupt PSOs seeking to launder the proceeds of their corruption; UK law and practice has formed the springboard for the model, but it should be stressed that in order to be of any utility any suggested changes would have to be adopted (effectively) universally throughout the financial world. Piecemeal adoption by one or a few states would merely be likely to drive the tainted monies elsewhere, and would not serve the desired purpose of reducing the extent/profitability of corruption.

The paper takes up the challenge offered in the call for papers for this special issue to explore the notion of public relations as “ethical guardian”. The approach taken is to review some influential academic perspectives as well as practitioner perspectives that emerged throughout the 20th century. It is argued that the ethics and social responsibility have long been an intrinsic part of public relations self‐identity. The paper identifies a number of problems for the public relations occupation that arise from its historical legacy and considers the implications for professional status.

This article's purpose is to examine the case for the use of the theatre arts in the evaluation of UK City of Culture (UKCC) programmes, specifically headphone verbatim.

Through an analysis of secondary evidence, supported by some primary research, this article analyses past and present evaluation practices surrounding UKCC programmes and the case for headphone verbatim to be included as a method of gathering and distributing research data. The article also observes the challenges in how data may be disseminated through verbatim theatre performance practices, given the limited examples of its use in this context.

The author argues that the theatre arts can provide a different way of knowing and understanding the impacts of UKCC projects on the host city. Specifically, that headphone verbatim can bring an experiential perspective that is rarely if ever captured by existing UKCC evaluation methods and policymaking in general.

This article details an innovative method of evaluating social impacts associated with UKCC projects.