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The purpose of this article is to address the measure selection problem and to propose the use of a multi‐criteria approach to address the problem more effectively. The main objective of this research is to propose a methodology (not a new performance measurement framework) that will support existing measurement framework(s) during the process of performance measurement systems' design, implementation and use, and to advance the decision‐making process.

Conforming to the most favoured approach, the balanced scorecard is adopted to illustrate the proposed methodology. This paper briefly illustrates the application of the proposed methodology. This illustration is based on a real case study from a Greek financial institution, which has considered the proposed methodology in order to select appropriate measures. The paper begins with a brief literature review on the balanced scorecard, the theory of MCDM and smart technique. In section three the proposed methodology is presented and each of the stages involved. The paper then illustrates the proposed methodology.

The greatest significance of the methodology suggested here is that it provides a structure to guide decision makers through the process of measure selection. Criteria must be identified and considered systematically, as must alternatives (i.e. measures).

While the smart was chosen to select appropriate measures for the balanced scorecard, the basic approach used in formulating the problem serves also as a framework for the application of other multi‐criteria approaches to this problem as well as to other performance measurement frameworks. Ultimately, better quality decisions will result; both as a consequence of the support provided by the multi‐criteria tools and as a result of a structure that will help the decision makers to better understand the issues associated with the problem involved.

The aim of this study is to advance research on the position of the CISO by investigating the role that CISOs play before and after an IT security breach. There is a dearth of academic research literature on the role of a chief information security officer (CISO) in the management of Information Technology (IT) security. The limited research literature exists despite the increasing number and complexity of IT security breaches that lead to significant erosions in business value.

The study makes use of content analysis and agency theory to explore a sample of US firms that experienced IT security breaches between 2009 and 2015 and how these firms reacted to the IT security breaches.

The results indicate that following the IT security breaches, a number of the impacted firms adopted a reactive plan that entailed a re-organization of the existing IT security strategy and the hiring of a CISO. Also, there is no consensus on the CISO reporting structure since most of the firms that hired a CISO for the first time had the CISO report either to the Chief Executive Officer or Chief Information Officer.

The findings will inform researchers, IT educators and industry practitioners on the roles of CISOs as well as advance research on how to mitigate IT security vulnerabilities.

The need for research that advances an understanding of how to effectively manage the security of IT resources is timely and is driven by the growing frequency and sophistication of the IT security breaches as well as the significant direct and indirect costs incurred by both the affected firms and their stakeholders.

Enterprise resource planning (ERP), a technological approach for enterprise information systems, has many recorded case examples of lengthy and expensive implementations reported in literature. This research has uncovered an alternative process‐driven and document‐based approach that may offer a simpler and more flexible solution compared with technology‐driven ERP. This paper investigates the differences and similarities of the two approaches, and also answers a related question: Is the enterprise system implementation an information systems effort performed to support the business processes, or is it a process re‐engineering effort required to implement the pre‐packaged software system?

To investigate the advantages and disadvantages of the two approaches to an enterprise information system, this research developed a unified modeling language (UML) process model of a manufactured housing company and used it as a basis for a conceptual level UML model for both an ERP‐ and a document‐based system.

In a designed experiment with UML‐fluent analysts, the process‐driven document solution to an enterprise information system was shown to be smaller, less complex and more flexible than an ERP solution at the conceptual design level.

Software specifications for the resulting document‐based system included only standard COTS software packages easily usable in companies of any size. Further, the potential for prototype as‐you‐go development offers opportunities for continuous refinement of the system in contrast with the episodic implementation of packaged ERP systems.

This alternative system highlights the desirability, for both academicians and practitioners, of concentrating on processes and then implementing the most suitable technology, rather than allowing the technology to impose constraints on processes.

This article presents the design and application of a Modified Sociotechnical Systems (MoSTS) methodology for holistic analysis of complex technical processes. Successes and failures of process redesign initiatives have demonstrated the strong influence of human elements on outcomes. (Sociotechnical Systems) STS provides a foundation for structured analysis and redesign of complex processes which emphasizes human aspects in process redesign. The MoSTS methodology is developed from STS research and practice and applied to analyze a complex technical process in the research and development sector. MoSTS is shown to be an effective methodology to facilitate analysis for process redesign, particularly where human influences may have a significant impact on success. The article concludes with limitations and implications for process analysis based on the MoSTS methodology application.

The purpose of this paper is to design a method or process that relates dynamic environmental conditions with the strategic objectives present in a company’s strategy map, thereby allowing rapid analysis and the generation of new strategies that the company can adopt in a timely manner in order to maintain and/or improve its competitive position in the market.

One training session and three workshops were run involving the company staff. The intervention team reviewed and analyzed the results achieved and prepared the final presentation. Finally, they were asked to evaluate the intervention methodology with respect to usefulness and ease of use.

The developed methodology allows companies to obtain a broader vision of their future prospects. The executives’ participation in the process provided them a vision and understanding of the most relevant and sensitive variables of their environment.

The proposed methodology is easy to use. It provides a simple and agile mechanism to adapt the strategy of an organization to the changes in the market and environment.

This process will provide social benefit for the global community, from both a methodological perspective and a practical one, as it will provide a tool that will positively impact competitiveness and quality of life for workers and the wider community.

This paper allows the identification of the possible scenarios and their incorporation into a strategy map, which may help companies deal with the changes in their competitive environment. The strategy maps generated for each of the scenarios provide useful information with respect to presented events.

el objetivo de este documento es diseñar un método o proceso que relacione las condiciones ambientales dinámicas con los objetivos estratégicos presentes en el mapa estratégico de la empresa, permitiendo un análisis y la rápida generación de las nuevas estrategias que la empresa pueda adoptar de manera oportuna en para mantener y/o mejorar su posición competitiva en el mercado.

se realizó una sesión de capacitación y tres talleres en los que participó el personal de la empresa. El equipo de intervención revisó y analizó los resultados logrados y preparó la presentación final. Finalmente, se les pidió a los ejecutivos de las empresas intervenidas que evaluaran la metodología de intervención con respecto a la utilidad y facilidad de uso.

la metodología desarrollada permite a las empresas obtener una visión más amplia de sus perspectivas futuras. La participación de los ejecutivos en el proceso les proporcionó una visión y comprensión de las variables más relevantes y sensibles de su entorno.

la metodología propuesta es fácil de usar. Proporciona un mecanismo simple y ágil para adaptar la estrategia de una organización a los cambios en el mercado y el entorno.

este proceso proporcionará beneficios sociales para toda la comunidad, tanto desde una perspectiva metodológica como práctica, ya que proporcionará una herramienta que tendrá un impacto positivo en la competitividad y la calidad de vida de los trabajadores y la comunidad en general.

este documento permite identificar posibles escenarios y su incorporación en un mapa estratégico, lo que puede ayudar a las empresas a lidiar con los cambios en su entorno competitivo. Los mapas estratégicos generados para cada uno de los escenarios brindan información útil con respecto a los eventos presentados.

This research proposes how Design for Six Sigma (DFSS) provides a complementary approach for business process management (BPM) lifecycle implementation in order to address gaps identified in the current literature.

The mandatory elements of a method (MEM) framework is used to illustrate DFSS's maturity as a process redesign method. The use of DFSS in a BPM context is described through several action research case examples.

This research specifies the procedure model (order of development activities), techniques, results, roles and information/meta model (conceptual data model of results) associated with using DFSS to address BPM-related challenges. The action research case examples provided discuss the details of implementing BPM using DFSS to design, implement and test redesigned processes to ensure they fulfill the needs of process participants.

While the case examples discussed were performed in only a few settings, which limits the generalizability of their results, they provide evidence regarding the wide range of domains in which the proposed DFSS-BPM approach can be applied and how the tools are used in different contexts.

This research offers a road map for addressing the challenges practitioners often face with BPM lifecycle implementation.

This research provides the first attempt to integrate DFSS as a complementary method for BPM lifecycle implementation.