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Article
Publication date: 1 January 1993

Diane R. Tebbetts

The current stringent economic climate requires library managers to be more systematic in cost analyses. Allocating costs to cost centers, determining costs per unit of service…

Abstract

The current stringent economic climate requires library managers to be more systematic in cost analyses. Allocating costs to cost centers, determining costs per unit of service, and correlating costs to specific categories of users, helps ensure accurate analyses of costs, productivity, and efficiency. Along with cost analysis, assessment of service is a key component in the complete analysis, for cost and efficiency must be related to quality and effectiveness. In addition to discussing the general process of determining costs for specific library services, this article focuses on the cost center model in more detail, with a case study of the cost of a library's support for grant‐sponsored research.

Details

The Bottom Line, vol. 6 no. 1
Type: Research Article
ISSN: 0888-045X

Article
Publication date: 1 March 1989

Michael Vinson

How much does it actually cost to order a book? What impact, if any, would a vendor plan have on library expenses? And what difference would it make to budget planning to have…

Abstract

How much does it actually cost to order a book? What impact, if any, would a vendor plan have on library expenses? And what difference would it make to budget planning to have specific figures instead of the guesstimates on which many libraries rely?

Details

The Bottom Line, vol. 2 no. 3
Type: Research Article
ISSN: 0888-045X

Article
Publication date: 1 February 1992

Wayne A. Pedersen

Self‐service photocopying is a subject largely neglected by the library community despite its importance to library operations and library users. The extant literature is small…

Abstract

Self‐service photocopying is a subject largely neglected by the library community despite its importance to library operations and library users. The extant literature is small and scattered. A comprehensive overview is presented in order to bring together disparate sources of information and to introduce the reader to the managerial complexities of self‐directed photocopy services. It includes a discussion of organizational approaches, financial considerations, statistical reporting, equipment, access modalities, user surveys, and copyright.

Details

The Bottom Line, vol. 5 no. 2
Type: Research Article
ISSN: 0888-045X

Article
Publication date: 1 March 1990

Gary J. Egan and Brinley R. Franklin

Library accounts in the university financial accounting system should give administrators information for sound management decision. In light of the extensive body of literature…

Abstract

Library accounts in the university financial accounting system should give administrators information for sound management decision. In light of the extensive body of literature published recently on library accounting and cost analysis, 12 university libraries were reviewed to determine whether their accounting practices were keeping up theory.

Details

The Bottom Line, vol. 3 no. 3
Type: Research Article
ISSN: 0888-045X

Article
Publication date: 1 March 1989

Barry Devlin

The literature on budget preparation is almost redundant in pointing out that librarians insist on sticking with the line‐item format despite evidence that it is the least…

Abstract

The literature on budget preparation is almost redundant in pointing out that librarians insist on sticking with the line‐item format despite evidence that it is the least effective means of developing the library's case for support. Perhaps we don't make the shift because we lack the understanding of the four major budgeting techniques — line item, program, performance, and zero‐based — and thus can't evaluate their usefulness to our institutions.

Details

The Bottom Line, vol. 2 no. 3
Type: Research Article
ISSN: 0888-045X

Article
Publication date: 1 April 1989

Beth Clewis

In 1984–85, Reference Services Review published a series of review articles on field guides for wildflowers (Potts), birds (Klaas), trees (Kinch), and insects (Chiang). A glance…

Abstract

In 1984–85, Reference Services Review published a series of review articles on field guides for wildflowers (Potts), birds (Klaas), trees (Kinch), and insects (Chiang). A glance at Books in Print indicates the number of new field guides appearing since that time. Rather than evaluate a new crop of highly focused field guides, the present essay examines a related kind of nature guide, the nature‐study manual. For the purposes of this essay, the nature‐study manual is defined as a guide that encourages investigation of the natural world, rather than offering facts and identifications. To be a nature‐study manual, a book must offer tools and techniques for identification (often through field guides), observation, recordkeeping, and often collection of specimens and experimentation. Books of narrative natural history and essays on a particular observer's experiences are thus excluded. The nature‐study manual's unique role is to instruct readers in how to observe and study nature for themselves, whether close to home or in far‐flung regions.

Details

Reference Services Review, vol. 17 no. 4
Type: Research Article
ISSN: 0090-7324

Article
Publication date: 1 May 2001

James R. Sisak and Michael J. Laird

Attempts to provide employers with a procedural sequence that will reduce their liability in regard to employee sexual harassment claims. Invites employers to include this…

539

Abstract

Attempts to provide employers with a procedural sequence that will reduce their liability in regard to employee sexual harassment claims. Invites employers to include this framework within their employee handbook. Concludes that it is vital employers understand what constitutes harassment and uses case law to provide short examples. Provides arguments advocating the use of the above policy.

Details

Equal Opportunities International, vol. 20 no. 3
Type: Research Article
ISSN: 0261-0159

Keywords

Article
Publication date: 1 January 1973

Frances Neel Cheney

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are…

Abstract

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Details

Reference Services Review, vol. 1 no. 1
Type: Research Article
ISSN: 0090-7324

Book part
Publication date: 4 September 2003

Michael W Preis, Salvatore F Divita and Amy K Smith

Missing in most of the research on selling has been an examination of the process from the point of view of the customer. When satisfaction in selling has been considered…

Abstract

Missing in most of the research on selling has been an examination of the process from the point of view of the customer. When satisfaction in selling has been considered, researchers have focused on the satisfaction of the salesperson with his job and/or the impact of this job satisfaction on performance (e.g. Bluen, Barling & Burns, 1990; Churchill, Ford & Walker, 1979; Pruden & Peterson, 1971). To concentrate on salesperson performance while neglecting customers is to ignore the most important half of the relationship between buyers and sellers and entirely disregards the marketing concept and the streams of research in customer satisfaction. This research takes a different approach and examines customers’ satisfaction with salespeople.

Details

Evaluating Marketing Actions and Outcomes
Type: Book
ISBN: 978-0-76231-046-3

Article
Publication date: 1 February 1974

Frances Neel Cheney

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are…

Abstract

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Details

Reference Services Review, vol. 2 no. 2
Type: Research Article
ISSN: 0090-7324

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