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Article
Publication date: 1 October 2004

Jennifer Iles and Michael Healy

Discussion of the relationship between TQM and information and communications technology (ICT) normally focuses either on technological issues, or on the role of ICT in…

Abstract

Discussion of the relationship between TQM and information and communications technology (ICT) normally focuses either on technological issues, or on the role of ICT in enabling the achievement of quality goals by means of business process re‐engineering. Less attention has been paid to the effects that the increased utilisation of ICT is having on management style, and on the quality of relationships. This paper reports on research undertaken into the development, implementation and enforcement of codes of conduct designed to govern employees' use of ICT. A study of 125 London‐based employers found that, although such codes had been introduced in nearly three‐quarters of the organisations, the majority failed to address a key issue of concern to customers – privacy of personal data. Furthermore, the codes themselves were seen to have little influence on the behaviour of employees. The reasons for this are discussed within a TQM framework, and suggestions made as to how compliance might be improved in future.

Details

The TQM Magazine, vol. 16 no. 5
Type: Research Article
ISSN: 0954-478X

Keywords

Content available

Abstract

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Learning and Teaching in Higher Education: Gulf Perspectives, vol. 10 no. 2
Type: Research Article
ISSN: 2077-5504

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Article
Publication date: 17 February 2012

Mike McGrath

The purpose of this paper is to review the current LIS literature for document supply and related topics.

Abstract

Purpose

The purpose of this paper is to review the current LIS literature for document supply and related topics.

Design/methodology/approach

The paper is based on the reading of about 150 journals, reports and web sites.

Findings

This study finds that the prices of the big deals are under greater attack than ever. Alternatives are being actively explored. A more assertive approach is being adopted to expand the role of open access. Resistance is growing, particularly in the UK, to the publishers' ability to override copyright law in their contracts with libraries.

Originality/value

This is the only regular literature review that focuses on document supply.

Details

Interlending & Document Supply, vol. 40 no. 1
Type: Research Article
ISSN: 0264-1615

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Abstract

Researcher Highlight: Dr. Carter G. Woodson (1875–1950)

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Black American Males in Higher Education: Diminishing Proportions
Type: Book
ISBN: 978-1-84855-899-1

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Article
Publication date: 1 June 2004

Abstract

Details

The Electronic Library, vol. 22 no. 3
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 7 June 2013

Tony Kiely

The purpose of this paper is to explore attitudes among church administrators to church tourism, and the vexing challenge of categorizing church properties as tourist…

Abstract

Purpose

The purpose of this paper is to explore attitudes among church administrators to church tourism, and the vexing challenge of categorizing church properties as tourist attractions for the city visitor. Furthermore, it seeks to ascertain if in the current economic climate, evidence of a collaborative inclination exists between core and peripheral supply‐stakeholders towards delivering a church tourism trail in this visitor‐rich area of Dublin city.

Design/methodology/approach

Data were gathered to coincide with the busiest period of the tourist season. Using a qualitative methodology involving a series of semi‐structured interviews, initial research concentrated on attitudes to church tourism among both church administrators and church visitors. Subsequent interviews with key informants from both core and peripheral stakeholder groups focused on their attitudes to stakeholder collaboration in the development of a localized church tourism trail.

Findings

The findings of this paper would suggest broad support among most church administrators towards tourism and contextualising church properties as heritage attractions. However, operational dissonances associated with “church ethos” and “collaborative engagement”, particularly when embedded within individual fears of being associated with an official “tourist trail” were viewed as collaborative impediments among some traditional and peripheral stakeholders.

Originality/value

As international competition for the urban tourist intensifies, this paper, in adopting a supply‐sided perspective has, through counterpointing psychological barriers to the development of a church tourism product, with the absence of collaboration champions in the area, highlighted a number of limiting factors to adding value to the visitor experience in Dublin's Liberties. Challenges abide!

Details

Tourism Review, vol. 68 no. 2
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 3 April 2017

Katie Cremin, Olive Healy and Michael Gordon

The purpose of this paper is to explore the transition to and early experience of secondary school for students with autism from the perspective of their parents. It aimed…

Abstract

Purpose

The purpose of this paper is to explore the transition to and early experience of secondary school for students with autism from the perspective of their parents. It aimed to gather the parents’ personal accounts of their views of the transition experience for their child and of their perceptions of both the positive and the negative factors inherent in the process of transition. There was an emphasis on seeking useful information for others from the parent’s perception, views and choices.

Design/methodology/approach

As parents were reporting on their own perceptions and also their child’s experiences, a qualitative exploratory descriptive method was required. Thematic analysis was used as a pragmatic method to report on the experiences, meanings and the reality of the transition to secondary school from a parent’s perspective (Braun and Clarke, 2012).

Findings

A variety of supports and strategies were described, parents were unanimous in their emphasis of the importance of communication to them. Parents were concerned about secondary schools not fully understanding the nature of autism, and the impact this can have on their child as an individual. Despite differing perceptions and views on the purpose or end product of secondary educations for their child, all the parents communicated a desire for their child to reach their potential and make progress within the secondary school system.

Research limitations/implications

This was a small qualitative study with a self-selected group of parents in the Republic of Ireland, with fathers underrepresented. It did not take any account from any other stakeholders or the students themselves.

Practical implications

Parents would benefit from more practical support and communication during this time in the child’s education. Their recommendations and personal experiences may serve as a useful reference point for parents preparing for this time in their child’s school life.

Social implications

The study highlights the need to better understand how children with autism can be supported in making social attainments and connections within mainstream secondary schools in Ireland.

Originality/value

There is a small body of knowledge related to the secondary school experience for students with autism. It contributes the parental perspective and highlights areas for further research and practice.

Details

Advances in Autism, vol. 3 no. 2
Type: Research Article
ISSN: 2056-3868

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Book part
Publication date: 3 May 2017

Geraldine Healy and Franklin Oikelome

This chapter provides comparative insights into the context of equality and diversity in the United States and the United Kingdom. It argues that there is a real danger…

Abstract

This chapter provides comparative insights into the context of equality and diversity in the United States and the United Kingdom. It argues that there is a real danger that progressive initiatives in combatting racism in both countries may have stalled and indeed may be slipping backwards. The chapter focuses on one sector, the healthcare sector, where service delivery is local but where in both countries there is huge reliance on an international workforce through migration. Despite huge differences in the US and UK healthcare systems, it is found that the pattern of migration with respect to both highly qualified professional workers (e.g. physicians) and middle and lower ranked workers is similar. The resilience of racial disadvantage is exposed in the context of a range diversity management initiatives.

Details

Management and Diversity
Type: Book
ISBN: 978-1-78635-550-8

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Book part
Publication date: 15 July 2009

Ross B. Emmett and Kenneth C. Wenzer

The position of these Irish agitators is illogical and untenable; the remedy they propose is no remedy at all – nevertheless they are talking about the tenure of land and…

Abstract

The position of these Irish agitators is illogical and untenable; the remedy they propose is no remedy at all – nevertheless they are talking about the tenure of land and the right to land; and thus a question of worldwide importance is coming to the front.3

Details

Henry George, the Transatlantic Irish, and their Times
Type: Book
ISBN: 978-1-84855-658-4

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Article
Publication date: 1 August 2008

Sandra Healy, Michael Wallace and Eamonn Murphy

Market demands, especially within the automotive sector, are pushing towards increased product complexity and performance with zero ship parts per million (PPM…

Abstract

Purpose

Market demands, especially within the automotive sector, are pushing towards increased product complexity and performance with zero ship parts per million (PPM) requirements. To achieve both quality and performance goals very stringent requirements are being placed on the test manufacturing solution. These requirements lead to conflicts between cost, performance and quality. The purpose of this paper is twofold: first, to investigate the conflicts that exist between quality, performance, and cost, and second, to review current practices and techniques being used in tests to minimise ship PPM.

Design/methodology/approach

In the paper a test process development flow chart is presented, along with a review of current methods being used for both defect screening and performance testing. The relationship between test coverage and ship PPM is investigated using established yield models. The cost in terms of gross margin degradation of yield loss at final test to extensive screening and aggressive limits is modelled.

Findings

The paper finds that to maintain ship PPM very high levels of test coverage are required – typically test coverage needs to be > 98 per cent. The cost of yield loss to this testing typically matches on a percentage point basis gross margin degradation. Reviewing current test methods shows the need both for extensive defect‐screening techniques for the defective portion of the population, and for optimised guardbanding techniques for performance testing. Weaknesses that exist are the absence of a model to predict outgoing PPM, and the conservative nature of existing guardband techniques for performance testing.

Originality/value

This is a review paper and it serves to highlight both the weaknesses in current practices, and areas where improved models are required.

Details

International Journal of Quality & Reliability Management, vol. 25 no. 7
Type: Research Article
ISSN: 0265-671X

Keywords

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