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The purpose of the chapter is to develop methodological recommendations and to determine criteria of measuring “conflict character” of socio-economic system.

Due to large diversity of conflicts of socio-economic systems, the authors compile common methodological recommendations for all economic conflicts, but criteria of measuring “conflict character” of socio-economic system by the example of crisis as a manifestation/example of conflict for which statistical and information bases are available and its precise, objective, and authentic evaluation is possible are offered. The methodological tools of this work are based on the method of systematization, the method of classification, the method of comparative analysis, and the method of formalization of authors’ conclusions and recommendations.

Methodological recommendations and criteria for measuring the “conflict character” of socio-economic system are offered – they allow classifying “conflict” systems. As to the value of the index of conflict character, socio-economic systems with reduced conflict level, moderate conflict level, high conflict level, and very high conflict level are distinguished. They differ as to the capability to oppose internal crises, reaction to external crises, and the model of development of economic conflicts. According to the developed methodological recommendations and offered criteria, “conflict” level of socio-economic systems of developed countries – the USA and Germany, and developing countries – China and Russia is measured in the period of the 2008 global economic crisis.

Based on the offered classification, it is possible to forecast development and management of conflicts of various “conflict” socio-economic systems.

Understanding customers is critical for service researchers and practitioners. Today, customers are increasingly active online, and valuable information about their opinions, experiences and behaviors can be retrieved from a variety of online platforms. Online customer information creates new opportunities to design personalized and high-quality service. This paper aims to review how netnography as a method can help service researchers and practitioners to better use such data.

A systematic review and analysis were conducted on 321 netnography studies published in marketing journals between 1997 and 2017.

The systematic review reveals that netnography has been applied in a variety of ways across different marketing fields and topics. Based on the analysis of existing netnography literature, empirical, theoretical and methodological recommendations for future netnographic service research are presented.

This paper shows how netnography can offer service researchers unprecedented opportunities to access naturalistic online data about customers and, hence, why it is an important method for future service research.

Netnographic research can help service firms with, for example, service innovation, advertising and environmental scanning. This paper provides guidelines for service managers who want to use netnography as a market research tool.

Netnography has seen limited use in service research despite many promising applications in this field. This paper is the first to encourage and support service researchers in their use of the method and aims to stimulate interesting future netnographic service research.

The aim of the chapter is to form a set of accounting and calculation tools to reflect information about production losses, ensuring the adoption of operational management decisions. Application of methods of observation, system analysis, classification, and grouping provided the possibility of modernization of existing methods and methods of data generation in the segment of information space management of economic entities of manufacturing industries. Improvement of methodological approaches of structuring and use of information base of development of management actions from subjects of management of the enterprises of processing industries for the purpose of reduction or elimination of production losses allow, with a high degree of efficiency and reliability, to manage production resources of the organization, to increase efficiency of production activity.

The purpose of this chapter is to study opposition of the treatment of the role and meaning of information in an economic system in the conditions of post-industrial and information economy and develop the conceptual model of information economy through the prism of treatment of information.

The authors use the method of comparative and systemic analysis, as well as synthesis, induction, deduction, formalization, and modeling of economic phenomena and processes.

The authors conducted a comparative analysis of the role and meaning of information in the economic system in a post-industrial information economy. It is concluded that the most important qualitative characteristic of information economy, which distinguished it from another, is the key role of information. The proprietary conceptual model of an information economy through the prism of information treatment is offered – it reflects the top-priority role of sustainable socio-economic and managerial connections and relations of information, which are an essential qualitative peculiarity of an information economy, which separate it and determine its specifics as compared to other types of economic systems.

It is substantiated that an information economy has to be studied not only from the position of economic statistics on the basis of precise values of quantitative indicators but also from the position of the economic theory of behaviorism, which allows taking into account the relational aspects of functioning and development of information economy. Behavior of economic subjects (society and business) as to information, initiated by their own motives, has to be one of the key objects of study by the theory of information economy.

Methodological recommendations are developed, which allow – with high level of effectiveness – studying information economy from the positions of economic statistics and the economic theory of behaviorism.

This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and analyzes) and thematic (topics, theories, key constructs and their relationships) perspectives.

Qualitative thematic review and quantitative systematic review were performed on 70 papers obtained from hospitality and tourism categories of two databases, namely, Web of Science and Scopus.

A total of 5 topics and 27 sub-topics were identified and the major theme is market intelligence. Sentiment variables were investigated not only as independent but also as dependent variables. The customer rating is the most investigated dependent variable, whereas moderators and mediators were rarely tested. Most reviewed studies did not use theory. The findings from the methodological review show that analysis of big data was rare. Moreover, testing the performance of sentiment analyzes was uncommon, and only one paper tested the performance of aspect/feature extraction.

This study extends prior review studies by providing a comprehensive view of how knowledge and methodologies of sentiment analysis have developed. The identified themes and key constructs serve as a solid base for future knowledge advancement. Future research directions on sentiment analysis are also provided.

To the best of the authors’ knowledge, this study is the first comprehensive methodological and thematic review of sentiment analysis in hospitality and tourism. Based on the identified findings, the authors propose several directions for future research.

This paper aims to report findings from the first year of the Vanguard Laundry evaluation study, which explores the impacts of a work integration social enterprise (WISE) on health.

Drawing on social determinants of health (SDH) conceptual framework, a mixed-methods longitudinal case study is used to evaluate the health impacts of a WISE employing people with lived experience of mental illness. In stage one of this study, 31 participants including staff and managers completed semi-structured interviews, validated health and well-being measures and a questionnaire based on the organisation’s theory of change. Quantitative data were analysed descriptively, and qualitative data are analysed thematically.

Data provided further evidence of the conceptualised WISE pathways for impact on SDH through employment, social integration, increased income, improved social position and living conditions. While social enterprise (SE) beneficiary staff had lower well-being scores than other staff members and management, the majority reported improved health, increased social supports and enhanced well-being through improved material conditions and increased sense of purpose, confidence and social connection.

Stage one of this study relied on self-reported data. Future stages will incorporate income support and health data extracted from government agencies with participant consent.

This paper responds to calls for longitudinal studies that include a range of participants and use health outcome measures to further explore how a WISE impacts health through acting on SDH.

The purpose of this paper is to analyse a firm’s internal and external drivers of formal and informal open innovation (OI) practices. To enrich the analysis and to obtain more robust results, the authors checked the study’s hypotheses using samples from two European regions, Navarre (Spain), classified an innovator follower, and Noord-Brabant (Netherlands), an innovator leader.

The sample selected includes manufacturing and service firms that completed the Community Innovation Survey for the year 2008 in both regions. The final sample had 1,288 observations from Navarre and 623 observations from Noord-Brabant. The authors consider two OI dimensions, breadth of information sources for informal OI practices and breadth of cooperation agreement for formal OI practices. Finally, the estimates were performed by means of a negative binomial regression.

Results indicate that for the internal drivers, product-related motives to innovate and in-house R&D intensity are strong drivers for both formal and informal OI engagement in general, while the influence of process- and environmental-related motives are context dependence.

This study distinguishes between formal (i.e. cooperation activities) and informal (i.e. external sources of information used for new ideas) inbound OI practices, while most of the literature has focussed on one single type of OI practice. The use of two samples coming from two different European regions allows observe whether the adoption motives of the OI practices are robust independently from the firms’ location or if they vary across regions owing to context dependence.

La innovación abierta (IA) ha demostrado ser crucial para aumentar la innovación y el desempeño económico de las empresas. Sin embargo todavía existe una comprensión limitada de los factores que impulsan realizar esta IA. El principal objetivo de este artículo es arrojar luz en esta dirección al analizar simultáneamente los determinantes internos y externos que llevan a las empresas a realizar prácticas formales e informales de IA.

Las hipótesis son contratadas con muestras de dos regiones europeas, Navarra (España), calificada como región seguidora en innovación, y Noord Brabant (Países Bajos), líder innovador. La muestra seleccionada incluye empresas manufactureras y de servicios que completaron la Community Innovation Survey (CIS) 2008.

Los resultados indican que, para los determinantes internos, los motivos relacionados con la búsqueda de innovaciones en producto y la intensidad interna de I + D son fuertes impulsores para todas las prácticas de IA, mientras que la importancia de los motivos relacionados con la obtención de innovaciones en proceso y medioambientales dependen del contexto regional. En cuanto a los factores externos, la política pública influye en la adopción de IA tanto formal como informal, pero estos resultados varían entre las regiones dependiendo del origen de los fondos.

El estudio presenta importantes implicaciones para la literatura en IA. En primer lugar, mientras la mayoría de la literatura analiza un único tipo de prácticas de IA, este estudio distingue prácticas formales e informales de IA y estudia sus determinantes internos y externos simultáneamente. Segundo, las hipótesis son contrastadas en dos regiones europeas diferentes. Esto permite observar si los resultados obtenidos son robustos independientemente de la localización de las empresas o si varían dependiendo del contexto de ambas regiones.

A inovação aberta (IA) provou ser crucial para aumentar a inovação e o desempenho económico das empresas. No entanto, ainda há uma compreensão limitada dos fatores que conduzem essa IA. O principal objetivo deste artigo é lançar luz nessa direção, analisando simultaneamente os determinantes internos e externos que levam as empresas a realizar práticas de IA formais e informais.

As hipóteses são contratadas com amostras de duas regiões européias, Navarra (Espanha), classificada como uma região de inovação, e Noord Brabant (Holanda), um líder inovador. A amostra selecionada inclui empresas de fabricação e serviços que completaram o Community Innovation Survey (CIS) 2008.

Os resultados indicam que, para os determinantes internos, os motivos relacionados à busca de inovações no produto e na intensidade interna de P & D são fortes impulsionadores para todas as práticas de IA, enquanto a importância dos motivos relacionados à obtenção Inovações em processo e ambientes dependem do contexto regional. Em relação aos fatores externos, observamos que a política pública influencia a adoção de IA formal e informal, mas esses resultados variam de acordo com as origens dos fundos.

O estudo apresenta implicações importantes para a literatura em IA. Primeiro, enquanto a maioria da literatura analisa um único tipo de práticas de IA, este estudo distingue práticas formais e informais de IA e simultaneamente estuda seus determinantes internos e externos. Em segundo lugar, as hipóteses são contrastadas em duas regiões européias diferentes. Isso permite verificar se os resultados obtidos são robustos independentemente da localização das empresas ou se variam de acordo com o contexto de ambas as regiões.

This paper aims to analyses barriers as a determinant of ongoing or abandoned innovation activities. The literature exploits barriers as the nature of innovation and its influence on firm’s. The main focus is the Portuguese SMEs and the impacts that act as barriers in the development of innovation activities.

The database was obtained through the Community Innovation Survey 2010 (CIS 2010) that was coordinated by EUROSTAT. In this sense, a logistic regression model is proposed, which makes it possible to analyse the relations between three or more variables, depending on whether the relationship is one of dependence or interdependence, thus allowing the application of distinct statistical techniques, using 6,160 firms

There are several sources of information that are associated with the development of innovation projects.

The importance of barriers to the development of innovation activities, as well as it being a decisive factor in the impediment to and abandon of the same, was noted.

This study also demonstrated that each case is different and that a barrier in one firm can at the same time be a window of opportunity for another firm.

Purpose – Exploration of the methodological aspects of male sex work is rather limited. Without a strong methodological toolkit to draw from, research in male sex work will not be able to accurately capture changes in the dynamic sex work environment. Thus, the author provides a comprehensive review of methods in male sex work along with a broad spectrum of methodological insights through which future research can be advanced.

Methodology/approach – Drawing from two studies that the author conducted in the male independent escorting space, this chapter provides a range of methodological insights and offers avenues for future research.

Findings – This chapter reviews the methods used in male sex work research over the years and details the lack of research on methodological inquiry in the field.

Originality/value – With the increasing normalization and dynamism of male sex work, it is necessary for the research to provide methodological guidance for the next wave of studies in the field. The recommendations and research directions proposed herein are hoped to have implications for research in the larger sex work context.