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1 – 10 of 72
Article
Publication date: 30 September 2022

Jiajing Hu, Chuchu Ou, Mengying Zhang and Xingping Cao

Drawing on solidarity-conflict model, expectancy disconfirmation theory and bottom-up spillover theory, this study aims to explore how intergenerational conflict is linked…

Abstract

Purpose

Drawing on solidarity-conflict model, expectancy disconfirmation theory and bottom-up spillover theory, this study aims to explore how intergenerational conflict is linked to parents’ subjective well-being through the serial mediating effects of family intimacy and travel satisfaction, self-efficacy and travel satisfaction.

Design/methodology/approach

Based on a survey of 411 senior parents who have family travel experience, a structural equation modeling was performed to test the hypotheses.

Findings

This study demonstrated the negative impacts of intergenerational conflict on parents’ travel satisfaction and subjective well-being and further reveals two serial mediators through individual level and family level (i.e. self-efficacy → travel satisfaction; family intimacy → travel satisfaction).

Practical implications

The findings of this research generate valuable practical implications for family members and destination organizations. Adult children should consider different generations’ needs to choose tourism products, help parents reduce tension and negative emotions about unusual environments and build confidence. The destination organizations need to design family interaction projects with a sense of rituals to enhance family intimacy.

Originality/value

This study focusing on the intergenerational conflict of adult children traveling with parents, empirically examines the negative impacts of intergenerational conflict on parents’ subjective well-being, uncovers the detrimental effects of family travel; it breaks the stereotype that family travel is always full of joy, enriching research on intergenerational relationships and family travel.

目的

研究基于团结-冲突模型、期望不一致理论和自下而上溢出理论, 旨在通过家庭亲密度和旅行满意度、自我效能感和旅行满意度的链式中介效应探索代际冲突如何影响父母的主观幸福感。

设计/方法/步骤

基于411位有过家庭旅行经历的老年父母的调查数据, 运用结构方程模型检验假设。

研究结果

研究验证了代际冲突对父母旅行满意度和主观幸福感的负面影响, 并进一步从个人层面和家庭层面揭示了两个链式中介的作用(即自我效能感→ 旅行满意度; 家庭亲密→ 旅行满意度)。

独创性/价值

研究聚焦成年子女与父母一起旅行的代际冲突, 实证检验了代际冲突对父母主观幸福感的负面影响, 发现了家庭旅行中的消极面, 打破了家庭旅行总是充满欢乐的刻板印象, 丰富了代际关系和家庭旅行的研究成果。

实践意义

研究结果为家庭成员和目的地组织提供了具有价值的实践指导。成年子女在选择旅游产品时需要考虑不同的代际需求, 帮助父母减少非惯常环境中的紧张和负面情绪, 建立自信心。目的地组织可设计更具仪式感的家庭互动项目, 帮助提高家庭亲密度。

Propositus

Basado en el modelo de solidaridad-conflicto, la teoría de inconsistencia de expectativas y la teoría de desbordamiento de abajo hacia arriba, este estudio tiene como objetivo explorar cómo el conflicto intergeneracional está relacionado con el bienestar subjetivo de los padres a través de los efectos mediados de serie de la intimidad familiar y la satisfacción de viaje, la autoeficacia y la satisfacción de viaje.

Diseño/método/procedimiento

Basado en datos de encuestas de 411 padres mayores que tienen experiencia en viajes familiares, un modelo de ecuación estructural fue utilizado para probar las hipótesis.

Hallazgos

Este estudio demostró el impacto negativo del conflicto intergeneracional en la satisfacción de viaje de los padres y el bienestar subjetivo, y además reveló dos mediadores de serie a nivel individual y nivel familiar (es decir, autoeficacia →satisfacción de viaje; intimidad familiar →satisfacción de viaje).

Originalidad/valor

Este estudio se centra en el conflicto intergeneracional de los hijos adultos que viajan con sus padres, para examinar empíricamente el impacto negativo del conflicto intergeneracional en el bienestar subjetivo de los padres, revela los aspectos negativos de los viajes familiares, rompe el estereotipo de que los viajes familiares siempre están llenos de alegría, lo que enriquece el estudio de las relaciones intergeneracionales y los viajes familiares.

Implicaciones practices

Los hallazgos de este estudio proporciona valiosas implicaciones prácticas para los miembros de la familia y los organizadores de destinos. Los hijos adultos consideran las necesidades de diferentes generacionales para elegir productos de viaje, ayudar a los padres a reducir la tensión y las emociones negativas en entornos inusual y desarrollar la confianza y la. Los organizadores de destinos deben diseñar programas de interacción familiar con sentido de rituales para potenciar la intimidad familiar de los padres.

Article
Publication date: 22 September 2021

Mengying Zhang, Dogan Gursoy, Zhangyao Zhu and Si Shi

This study aims to investigate the impact of both physical and personality-related anthropomorphic features of an artificial intelligence service robot on the cognitive…

2465

Abstract

Purpose

This study aims to investigate the impact of both physical and personality-related anthropomorphic features of an artificial intelligence service robot on the cognitive and affective appraisals and acceptance of consumers during service delivery.

Design/methodology/approach

The proposed hypotheses that investigate the effects of service robots’ physical appearance on the emphasis consumers place on each evaluation criteria they use in determining their willingness to accept the use of service robots in service delivery and the moderating role of sense of humor are tested by conducting two studies using scenario-based experiments.

Findings

The results show that humanlike appearance leads to higher performance expectancy, mascot-like appearance generates higher positive emotions and machine-like appearance results in higher effort expectancy. The effects of humanlike and mascot-like appearances on consumer acceptance are moderated by the sense of humor of service robots. However, the sense of humor effect is attenuated with a machine-like appearance owing to the lack of anthropomorphism.

Practical implications

This study provides crucial insights for hospitality managers who plan to use service robots in service delivery. The findings highlight the key roles of appearance type and sense of humor of service robots in influencing the appraisals and acceptance of consumers regarding the use of service robots in service delivery.

Originality/value

This study focuses on comparing the effects of traditional and mascot-like appearances of service robots on consumer appraisals and identifies sense of humor as a cute anthropomorphized personality trait of service robots.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 11
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 25 August 2022

Jiajing Hu, Lin Xiong, Mengying Zhang and Chen Chen

Drawing on social learning theory and conservation of resources theory, this study aims to investigate how servant leadership (SL) is linked to employees’ pro-customer…

Abstract

Purpose

Drawing on social learning theory and conservation of resources theory, this study aims to investigate how servant leadership (SL) is linked to employees’ pro-customer deviance (PCD) through the serial mediating effects of perceived organizational support for creativity (POS) and creative self-efficacy (CSE), work autonomy (WA) and CSE.

Design/methodology/approach

This study used an online questionnaire survey platform to accurately distribute the questionnaire to the target population. Data were collected from 439 frontline employees working in hotels. The data were analyzed with a structural equation modeling approach to identify the complex relationship.

Findings

Using an online survey, this study demonstrated the significant positive effect of SL on PCD and further revealed the two serial mediating paths (POS → CSE; WA → CSE) of the SL effect.

Practical implications

The findings of this research generate valuable implications for practitioners and managers. Managers need to be aware of the objectivity and universality of PCD in service delivery scenarios and fully understand how their leadership style influences the internal motivation and external performance of employees engaged in this behavior.

Originality/value

This study makes a prominent contribution to the hospitality literature by focusing on PCD. This study enriches the research on the antecedents of PCD, constructs a cross-level multipath mechanism model of PCD in the context of SL and reveals the rationalization process and nature of employees’ PCD.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 7 November 2016

Xue Lin, Lina Zhai, Mengying Zhang, Yunyi Wang and Jun Li

The ergonomic performance of protective clothing for earthquake disaster search and rescue team members is significant for its protective performance. The paper aims to…

Abstract

Purpose

The ergonomic performance of protective clothing for earthquake disaster search and rescue team members is significant for its protective performance. The paper aims to discuss these issues.

Design/methodology/approach

By experimental simulations of the rescue tasks, an evaluation system for the protective clothing in both static and dynamic conditions was designed and established in this study. In static evaluation, motion capture system was used to measure the ranges of motions. The mobility was analyzed by the comprehensive evaluation method. In dynamic experiments, three types of rescue tasks were simulated for ergonomic evaluation. The results were analyzed based on the multi-levels joint evaluation method.

Findings

It was shown that the established evaluation system could meet well with the requirements of the ergonomic evaluation.

Originality/value

Fuzzy comprehensive evaluation method is an effective tool in ergonomic evaluation of clothing. The newly designed coverall and suit are of better ergonomic performance compared with the in-service clothing.

Details

International Journal of Clothing Science and Technology, vol. 28 no. 6
Type: Research Article
ISSN: 0955-6222

Keywords

Article
Publication date: 11 September 2017

Mengying Feng, Wantao Yu, Roberto Chavez, John Mangan and Xumei Zhang

The purpose of this paper is to extend prior supply chain research by empirically exploring the relationship among guanxi, supply chain integration (SCI), and operational…

1184

Abstract

Purpose

The purpose of this paper is to extend prior supply chain research by empirically exploring the relationship among guanxi, supply chain integration (SCI), and operational performance. More specifically, this study investigates the mediating role of SCI.

Design/methodology/approach

Ordinary least square regression is used to analyze survey data collected from 126 automobile manufacturers in China.

Findings

The results reveal a significant positive relationship between guanxi and SCI, and that SCI is significantly and positively related to operational performance. The authors’ findings further suggest that guanxi indirectly affects operational performance through SCI.

Practical implications

The empirical findings imply that it is vital for managers to recognize the important mediating role of dynamic SCI capabilities.

Originality/value

As a fundamental Chinese cultural norm, guanxi can be critical in a supply chain context. Although previous research has identified the importance of guanxi and SCI in improving firm performance, far less attention was given to the study of the mediating effect of SCI on the guanxi-performance relationship. This study thus fulfills the research gap by providing an initial empirical examination of the mediating role of SCI in China’s automotive industry.

Details

Industrial Management & Data Systems, vol. 117 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 9 May 2018

Qing Yang, Ling He, Xingxing Liu and Mengying Cheng

This study aims to analyze reform path for waste management policy implementation. With reference to the Bayesian theory, this study provides a dynamic policy conversion…

Abstract

Purpose

This study aims to analyze reform path for waste management policy implementation. With reference to the Bayesian theory, this study provides a dynamic policy conversion method through various context settings. Furthermore, this study attempts to present an empirical research paradigm.

Design/methodology/approach

Matland’s “ambiguity-conflict model” is applied to explain the problems and reform paths of China’s waste management policy implementation. Integrating structure discovery and bibliometrics into qualitative analysis, this study used search data from literature search engine with specific themes to achieve structure learning of Bayesian network with key factors refined in waste management policy.

Findings

The results show that China’s waste management policy implementation belongs to symbolic implementation with high ambiguity and high conflict. Four basic conversion paths for the waste management policy are proposed, which are classified by length and stability. Then, it is possible to locate the factors, paths and types of policy implementation through involvement analysis with features of each path and each district of policy implementation. Public education holds direct but unstable impact on waste management. Economic incentives hold continuous but gradually diminishing impact. Perceived policy effectiveness plays the crucial role like a central bridge. Resident conditions have a positive impact, which could be enhanced through economic development of China. The impact of subjective norm on waste management is not significant. But subjective norm has the potential breakthrough for solving stagnation of waste classification policy. However, the impacts from each factor may change along with economy growth and technology innovation.

Originality/value

This study uses the “ambiguity-conflict model” to position China’s waste classification policy and suggests that structure discovery methods help understand feasible reform paths for reform policy. The integration of theoretical analysis and quantitative simulation can achieve a comprehensive analysis of problems and solutions in waste management policy implementation of China. Promotion and education, economic incentives, perceived value, behavior control, subjective norm, perceived policy effectiveness, informal waste recycling system and residential conditions are explored as key factors for waste classification policy implementation as a representative in waste management policy. The role of each key factor and features of each conversion paths are integrated to position reform paths in the ambiguity-conflict model. This work helps to explain the stagnation of waste management policy implementation from the perspective of dynamic structure evolution, and some specific suggestions to get out of stagnation are proposed.

Details

International Journal of Conflict Management, vol. 29 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Open Access
Article
Publication date: 22 November 2021

Rosiane Serrano, Larissa Fortunati and Daniel Pacheco Lacerda

The fashion sector is complex. It involves multiple actors with distinct and potentially conflicting interests, forming a value ecosystem. Thus, knowing the interested…

1082

Abstract

Purpose

The fashion sector is complex. It involves multiple actors with distinct and potentially conflicting interests, forming a value ecosystem. Thus, knowing the interested parties and belonging to the fashion sector may be a means to promote technological innovation, such as products with wearables. The purpose of this paper to identify the participants of the fashion ecosystem from the perspective of wearable technologies and develop a conceptual model.

Design/methodology/approach

The present work aims to identify the participants (actors) and develop a conceptual model of the fashion ecosystem from the perspective of wearable technologies. The systematic literature review is the recommended method to qualitatively analyze documents and identify the interested parties (actors) in the fashion sector in order to design the proposed conceptual model.

Findings

From the studies, the conceptual model of the fashion value ecosystem was designed, and the wearable product was considered its core business. The studies identified addressed ecosystems of fashion value in general but not specific to wearable products and their relations with other complementary industries.

Research limitations/implications

The model was designed using secondary data only. Its validation is relevant through interviews with experts.

Originality/value

In terms of relevance, when conducting a systematic literature review, there were no studies that included wearable technologies in the fashion ecosystems discussed and their relations with other industries. The topic of wearables is an emerging subject that needs further research aiming to insert this technology in productive sectors.

Details

Innovation & Management Review, vol. 19 no. 2
Type: Research Article
ISSN: 2515-8961

Keywords

Article
Publication date: 11 January 2023

Peixu He, Amitabh Anand, Mengying Wu, Cuiling Jiang and Qing Xia

The purpose of this paper is to investigate how voluntary citizenship behaviour towards an individual (VCB-I) is linked with vicious knowledge hiding (VKH), and why…

Abstract

Purpose

The purpose of this paper is to investigate how voluntary citizenship behaviour towards an individual (VCB-I) is linked with vicious knowledge hiding (VKH), and why members, within a mastery climate, tend to participate in less VKH after their engaging in VCB-I. The authors, according to the moral licensing theory, propose that moral licensing mediates the relationship between VCB-I and VKH, and that a mastery climate weakens the hypothesised link via moral licensing.

Design/methodology/approach

This study surveys 455 valid matching samples of subordinates and supervisors from 77 working teams in China at two time points and explores the relationship between VCB and VKH, as well as the underlying mechanism. A confirmatory factor analysis, bootstrapping method and hierarchical linear model were used to validate the research hypotheses.

Findings

The results show that VCB-I has a significant positive effect on VKH; moral credentials play a mediating role in the relationship between VCB-I and VKH; and the mastery climate moderates the positive effect of moral credentials on VKH and the mediating effect of moral credentials. In a high-mastery climate, the direct effect of moral credentials on VKH and the indirect influence of VCB-I on VKH through moral credentials are both weakened, and conversely, both effects are enhanced in a low-mastery climate. However, contrary to the expected hypothesis, moral credits do not mediate the relationship between VCB-I and VKH, which may be due to the differences in the mechanisms between the two moral licensing models.

Originality/value

Prior research has mainly focused on the “victim-centric” perspective to examine the impacts of others’ behaviour on employees’ knowledge hiding. Few works have used the “actor-centric” perspective to analyse the relationship between employees’ prior workplace behaviour and their subsequent knowledge hiding intention. In addition, this study enriches the field research on the voluntary aspects of organisational citizenship behaviour, which differs from its involuntary ones.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 2 July 2020

Bao Dai, Ahsan Ali and Hongwei Wang

Grounded on the cognition–affect–conation (C–A–C) framework, this study aims to explore how perceived information overload affects the information avoidance intention of…

2857

Abstract

Purpose

Grounded on the cognition–affect–conation (C–A–C) framework, this study aims to explore how perceived information overload affects the information avoidance intention of social media users through fatigue, frustration and dissatisfaction.

Design/methodology/approach/methodology/approach

A quantitative research design is adopted. The data collected from 254 respondents in China are analyzed via structural equation modeling (SEM).

Findings

Perceived information overload directly affects fatigue, frustration and dissatisfaction among social media users, thereby affecting their information avoidance intention. In addition, frustration significantly affects social media fatigue and dissatisfaction. Consequently, social media fatigue influences dissatisfaction among users.

Originality/value

The literature review indicates that social media overload and fatigue yield negative behavioral outcomes, including discontinuance. However, rather than completely abstaining or escaping, social media users adopt moderate strategies, including information avoidance, to cope with overload and fatigue owing to their high dependence on social media. Unfortunately, merely few studies are available on the information avoidance behavior of social media users. Focusing on this line of research, the current study develops a model to investigate the antecedents of information avoidance in social media.

Article
Publication date: 15 February 2011

Lee Zhuang, Yi Qiu and Long Peng

This research seeks to uncover some empirical evidence on how prevalent the problem of information overload has become, how it has affected the performance of organisations.

1742

Abstract

Purpose

This research seeks to uncover some empirical evidence on how prevalent the problem of information overload has become, how it has affected the performance of organisations.

Design/methodology/approach

Set in the context of the information‐intensive tourism industry, this exploratory study examined the top two state‐owned tour operators in China. Using semi‐structured group interviews supplemented by a questionnaire survey, the empirical evidence gathered was examined to identify key themes concerning information overload.

Findings

The problem was felt more by the front line operatives than those who managed them. Increasing tiredness, high stress levels and more mistakes made at work were amongst the symptoms. Factors specific to the tourism industry included poor clarity in job division and task procedures, low standardisation of job contents, inter‐team work, and loose team structures. Experience, training and staff motivation were identified as possible ways to address the problem.

Research limitations/implications

To fully appreciate the strategic impact of the problem of information overload on corporate performance, considerable further research needs to be carried out involving organisations in different sizes and forms operating in difference industries across different countries.

Practical implications

This paper adds practical value by providing some empirical evidence to complement the growing body of anecdotal evidence demonstrating how information explosion especially through the internet is having an adverse impact on corporate performance.

Originality/value

This paper fulfils an identified need to study how the growing phenomenon of information overload is affecting corporate performance, especially in the information‐intensive industry of travel and tourism.

Details

Journal of Technology Management in China, vol. 6 no. 1
Type: Research Article
ISSN: 1746-8779

Keywords

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