Search results

1 – 6 of 6
To view the access options for this content please click here
Article
Publication date: 27 May 2014

Meng-Hsiang Hsu, Li-Wen Chuang and Cheng-Se Hsu

The purpose of this paper is to provide a better picture of factors influencing behavioral decisions in online shopping by identifying different targets of trust and…

Abstract

Purpose

The purpose of this paper is to provide a better picture of factors influencing behavioral decisions in online shopping by identifying different targets of trust and discussing their antecedents and outcomes.

Design/methodology/approach

Online survey data from 242 ihergo members were used to test the proposed model, and structural equation modeling with partial least squares was performed to analyze the measurement and structural models.

Findings

The findings show that the four types of trust identified in this study are critical determinants of perceived risk and attitude. In addition, the majority of the antecedents are found to be associated with their respective types of trust.

Research limitations/implications

The research extends the theory of reasoned action and prior research to discuss four types of consumer trust, as well as their respective antecedents and subsequent consequences. The result is a more descriptive model that better explicates consumers’ decision-making processes in online shopping.

Practical implications

Given the intense competition between online shopping sites, web site managers should strive to provide a safe and user-friendly shopping environment. In addition, the vendor can enhance trust by encouraging satisfied customers to provide positive endorsements.

Originality/value

This study is possibly the first of its kind, in identifying the four types of trust and their respective antecedents in the context of an online group-buying auction, and thus serves to enrich the existing literature concerning trust-building factors.

Details

Internet Research, vol. 24 no. 3
Type: Research Article
ISSN: 1066-2243

Keywords

To view the access options for this content please click here
Article
Publication date: 19 October 2012

Chun‐Ming Chang, Meng‐Hsiang Hsu and Chia‐Hui Yen

This study extends the viewpoint of “fit as holistic configurations” to explore how to use knowledge management (KM) processes and knowledge management system (KMS

Abstract

Purpose

This study extends the viewpoint of “fit as holistic configurations” to explore how to use knowledge management (KM) processes and knowledge management system (KMS) capabilities appropriately according to the tasks characteristics subunits perform in an aerospace manufacturer. In this regard, the aim is to develop four theoretical ideal profiles of KM processes (socialization, externalization, combination, and internalization) and KMS capabilities (codification capability and network capability) for organizational subunits based on their task characteristics: focused, process‐oriented tasks; focused, content‐oriented tasks; broad, process‐oriented tasks; and focused, content‐oriented tasks.

Design/methodology/approach

The empirical study was conducted at a knowledge intensive and engineering‐oriented aerospace company. Twelve functional subunits performing a variety of tasks were selected as the samples. The study employed qualitative and quantitative methods to understand the subunits' task attributes. The authors collected data from 12 subunits, and a total of 212 valid questionnaires were analyzed. PLS‐Graph was used to assess the relationships of the research model.

Findings

The empirical support for the argument that the fit among KM processes, KMS capabilities and task characteristics can improve KM performance. Results reveal that fit significantly affects knowledge satisfaction, knowledge quality and creativity for subunits performing focused, process‐oriented and broad, process‐oriented tasks.

Research limitations/implications

The findings reflect the fact that individuals within organizational subunits should use the four KM processes of appropriate levels to generate new knowledge to accomplish their tasks.

Originality/value

The study uses a multidimensional and multi‐item approach to test the effect of factors on KM performance, and is the first to identify ideal profiles of KM process and KMS capability for different organizational subunits.

To view the access options for this content please click here
Article
Publication date: 2 March 2015

Meng-Hsiang Hsu, Shih-Wei Tien, Hsien-Cheng Lin and Chun-Ming Chang

Drawing upon the literature of Uses and Gratifications (U & G) Theory, the purpose of this paper is to propose that entertainment, information seeking…

Abstract

Purpose

Drawing upon the literature of Uses and Gratifications (U & G) Theory, the purpose of this paper is to propose that entertainment, information seeking, socialization, and self-presentation are the motivational factors affecting continuance intention of social media. This paper further investigates the moderating effects of cultural difference and socio-economic status on the link between these motivational factors and continuance intention.

Design/methodology/approach

Data collected from the 493 active users of Facebook in five countries (Australia, Austria, Japan, Taiwan, and the USA) were used to test the proposed model. Partial least squares method was used to assess the relationships in the model and the subgroup analysis method was employed as well to examine the moderating roles of cultural difference and socio-economic status.

Findings

Information seeking exerts stronger effect on continuance intention for users from individualistic cultures, while socialization, and self-presentation has stronger influence on continuance intention for users from collective cultures. Entertainment has stronger influence on continuance for high educated users, whereas self-presentation has stronger influence on continuance intention for users with lower level of education. Finally, the effect of entertainment, information seeking on continuance intention is stronger for users with higher level of income, while self-presentation has stronger influence on continuance intention for users with lower level of income.

Originality/value

This study is one of first studies to extend the research context of U & G Theory from adoption of social media to continuance intention of social media. This study is also the first to investigate the moderating roles of cultural difference and socio-economic statuses in social media usage behavior simultaneously.

Details

Information Technology & People, vol. 28 no. 1
Type: Research Article
ISSN: 0959-3845

Keywords

To view the access options for this content please click here
Article
Publication date: 1 May 2009

Szu‐Yuan Sun, Meng‐Hsiang Hsu and Wen‐Jin Hwang

The right supply chain (SC) strategy is widely believed to be able to improve supply chain management (SCM) performance. Ignoring the important concept of alignment means…

Abstract

Purpose

The right supply chain (SC) strategy is widely believed to be able to improve supply chain management (SCM) performance. Ignoring the important concept of alignment means that failures in SCM resulting from a mismatch between two or more crucial factors remain common. Accordingly, Lee proposed an environmental uncertainty framework to devise the right SC strategy. However, the proposed framework has thus far remained conceptual. Therefore, this study seeks to empirically investigate Lee's uncertainty framework and examine how alignment between SC strategy and environmental uncertainty impacts perceived SCM performance.

Design/methodology/approach

A survey was designed and used to collect 243 usable responses from manufacturers. A profile deviation approach was applied to compute the alignment between SC strategy and environmental uncertainty.

Findings

The results of the study verify that the alignment between SC strategy and environmental uncertainty is positively associated with SCM performance.

Research limitations/implications

The data were collected from a cross‐sectional survey and represented a snapshot of practice. Replication from a longitudinal perspective would better reflect long‐term impacts of alignment on SCM performance.

Practical implications

Different SC strategies are appropriate for distinct environmental uncertainties. It is not enough to simply form an SC strategy for improving SCM performance without considering the alignment between SC strategies and environmental uncertainties.

Originality/value

The study empirically examines Lee's uncertainty framework, which has received considerable attention in relation to SCM, but has not previously been clearly verified. The study also develops the a priori theoretical profiles for SC strategies by using an integrated perspective that incorporates both manufacturing and information system capabilities.

Details

Supply Chain Management: An International Journal, vol. 14 no. 3
Type: Research Article
ISSN: 1359-8546

Keywords

Content available
Article
Publication date: 4 February 2014

Abstract

Details

Journal of Knowledge Management, vol. 18 no. 1
Type: Research Article
ISSN: 1367-3270

Content available
Article
Publication date: 1 May 2006

Kinshuk and Nian-Shing Chen

Abstract

Details

Campus-Wide Information Systems, vol. 23 no. 3
Type: Research Article
ISSN: 1065-0741

1 – 6 of 6