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Article
Publication date: 6 November 2017

Seyed Mohammad Sadegh Khaksar, Fatemeh S. Shahmehr, Rajiv Khosla and Mei Tai Chu

By developing a conceptual model, the purpose of this paper is to improve the understanding of the role of social assistive technologies in facilitating the process of…

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Abstract

Purpose

By developing a conceptual model, the purpose of this paper is to improve the understanding of the role of social assistive technologies in facilitating the process of service innovation in care providing organisations to adopt the principles of the consumer-directed care strategy and reduce perceived consumer vulnerability.

Design/methodology/approach

Using a cross-sectional survey method, the authors collected data through a survey questionnaire distributed among 335 aged caregivers and specialists. The conceptual model and its 11 research hypotheses were examined using confirmatory factor analysis in structural equation modelling. The rival and mediation models were also estimated.

Findings

The conceptual model was validated and eight of eleven hypotheses were supported. It was found that dynamic capabilities are crucial to developing service innovation concept in care providing organisations. In this way, social assistive technologies play a facilitating role to promote the consumer-directed care strategy throughout care providing organisations and allow care providers to enhance wellbeing of vulnerable older people based on their socio-economic status. From the lens of aged care providers, it was also found that the consumer-directed care strategy implemented in aged care facilities may help reduce consumer vulnerability among older people especially when they use social assistive technologies in their service settings.

Practical implications

This study suggests aged care service providers should boost dynamic service innovation capabilities to improve the need for social assistive technologies in aged care facilities with respect to the importance of the consumer-directed care strategy.

Originality/value

This study contributes to the development and validation of a conceptual model for the use of social assistive technologies to sustain service innovation in aged care business models and enhance the consumer-directed care strategy’s performance to better understand consumer vulnerability among older people.

Details

Journal of Services Marketing, vol. 31 no. 7
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 9 May 2016

Seyed Mohammad Sadegh Khaksar, Rajiv Khosla, Mei-Tai Chu and Fatemeh S. Shahmehr

The purpose of this paper is to propose a new approach that enables service innovation models to incorporate a holographic perspective into their innovation-centric…

Abstract

Purpose

The purpose of this paper is to propose a new approach that enables service innovation models to incorporate a holographic perspective into their innovation-centric business models. The essence of the holographic approach to service innovation might provide us with an innovative organization that is enclosed in its components; a knowledge-centric approach that adapts each person as a vital component of a whole; and the ability of value co-creation by each part of the organization in ways that benefit the organization as a whole.

Design/methodology/approach

This paper uses a narrative synthesis framework combining existing literature (by textual narrative technique) with expert opinion, based on search of Science-Direct and ProQuest academic databases.

Findings

A total of 114 top-cited and high relevant references were deeply reviewed. Nine principle dimensions were evolved from the final review to construct a comprehensive definition of service innovation. Then, the narrative synthesis helped us to bring forward a new approach to service innovation and applied it in the form of a conceptual model, as the literature was previously established on certain approaches. In the final stage, a comprehensive model of service innovation was designed to introduce the holographic approach to the existing literature.

Research limitations/implications

This paper reviewed top-cited and high relevant references published in English that were indexed in Science-Direct and ProQuest. The authors did not search any grey literature and other language publications, and hand-search any journals.

Practical implications

This research highlights how managers must consider service innovation as a whole.

Originality/value

This is the first critical review published in the peer-reviewed literature that explores the principle dimensions of service innovation and provide a new approach to the literature.

Details

Journal of Modelling in Management, vol. 11 no. 2
Type: Research Article
ISSN: 1746-5664

Keywords

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Article
Publication date: 26 March 2019

Clare D’Souza, Silvia McCormack, Mehdi Taghian, Mei-Tai Chu, Gillian Sullivan-Mort and Tanvir Ahmed

Curricula is developing from a pure knowledge-based outcome to a more skill-based outcome, with the objective of creating and advancing competencies that meet employer…

Abstract

Purpose

Curricula is developing from a pure knowledge-based outcome to a more skill-based outcome, with the objective of creating and advancing competencies that meet employer expectations. While the new Sustainable Development Goals (SDGs) demand organisations to change practices and adapt to sustainable goals, there is a lack of understanding in how competencies can enhance these goals. The purpose of this paper is twofold: Study 1 explores competencies related to sustainability required in a work force and examines employer perceptions on the existing literature for competencies. Study 2 empirically tests the influence of sustainability scholarship on non-technical competencies in the work force.

Design/methodology/approach

A mixed method approach was undertaken. A sample of managers from 39 large Australian organisations participated in the scoping study. This was followed by further interviewing executives from 12 multinational corporations in China to assess the validity of competencies and provide deeper understanding of the issues at hand. The quantitative study analysed a sample of executive responses from 229 multinationals in China using factor and regression analysis to test for the effects of mediation.

Findings

The research highlights that the underlying competencies regarding sustainability influences the bigger picture within firms for attaining sustainability. The affective and cognitive growth of sustainability scholarship is governed mainly by a firm’s sustainable values. Core organisational values facilitate the development of non-technical competencies. These relationships and their cumulative effect on competencies provide a theoretical framework for acquiring sustainability within organisations. Employees need sustainability scholarship for enhancing sustainability. Sustainability scholarship reflects high-level learning obtained through universities or training. The research found that non-technical competencies such as professional ethical responsibility mediate between core business competencies and sustainability scholarship.

Originality/value

By exploring employer’s perception of competencies, the study first makes an important contribution in addressing the need to support SDGs by bridging organisational-level competencies and sustainability literacy, which hold significant benefits for practitioners, academia and organisations at large. Second, the theoretical findings strengthen the need for embedding competencies in the curriculum. It conveys the need for sustainability literacy/scholarship to align with organisational training and learning pedagogies, in order to effectively meet industry needs. Third, it provides useful insights on employers’ estimation about workplace competencies and broadens our understanding on the contribution that competencies within organisations make to this end.

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Article
Publication date: 10 August 2015

Abdollah Jassbi, Javad Jassbi, Peyman Akhavan, Mei-Tai Chu and Morteza Piri

– The purpose of this paper is to design a model to outline the structure of communities of practice (CoPs) corresponding to organizational context.

Abstract

Purpose

The purpose of this paper is to design a model to outline the structure of communities of practice (CoPs) corresponding to organizational context.

Design/methodology/approach

This research utilizes both descriptive and prescriptive approaches, as the authors are looking for a comprehensive relational model to deal with the problem of selecting suitable CoPs concerning organizational context. Thus, this study applies interviewing and fuzzy Delphi methods to explore the model.

Findings

The work provides a new and comprehensive relational model of CoPs and organizational variables affecting CoPs structure. In this model, three basic concepts of the literature were developed. First, the components concerning types of CoPs were identified and then the organizational variables related to CoPs were determined. Finally, the authors extracted the relationships between the organizational variables and the components of CoPs.

Practical implications

From a practical perspective, the relationships among the components concerning types of CoPs and the organizational variables may provide a model which can effectively guide firms how to promote, design and manage CoPs within organizational contexts.

Originality/value

The results of this study contribute to CoPs literature in terms of identification of two variables (CoPs components and organizational variables) to produce a matrix for the construction of a holistic CoPs model. The significant finding of this research is the guidance it provides for designing a relational model involving relations between organizational variables and CoPs components.

Details

VINE, vol. 45 no. 3
Type: Research Article
ISSN: 0305-5728

Keywords

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Article
Publication date: 1 January 1996

Peter Zhou

This paper is a study of the current trends and conditions of electronic resources for Chinese studies, based on a recent survey on the Internet of 29 Chinese libraries in…

Abstract

This paper is a study of the current trends and conditions of electronic resources for Chinese studies, based on a recent survey on the Internet of 29 Chinese libraries in North America and eight Chinese libraries in China, Taiwan and Hong Kong. The survey discussed current electronic resources for Chinese studies, with a union list of major Chinese language databases currently used in libraries in Asia and the US. Current views on the use and development of electronic resources for Chinese studies were summarised.

Details

The Electronic Library, vol. 14 no. 1
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 December 1999

ChuMei Liu

Outlines the findings of a study into the secondary destination choices of tourists visiting the Philippines. Defines the tourist mega‐system. Looks at the framework and…

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3941

Abstract

Outlines the findings of a study into the secondary destination choices of tourists visiting the Philippines. Defines the tourist mega‐system. Looks at the framework and methodology used and attempts to link these with the holistic approach of Jafari regarding tourism structure and stages which the tourists go through.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 11 no. 4
Type: Research Article
ISSN: 1355-5855

Keywords

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Article
Publication date: 1 March 1999

Zhang Weidong

Suggests that misunderstandings frequently occur when trying to understand Chinese language and culture, and so gives the implied meaning of various Chinese expressions…

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814

Abstract

Suggests that misunderstandings frequently occur when trying to understand Chinese language and culture, and so gives the implied meaning of various Chinese expressions and sayings such as greetings, thanks, respect, age, congratulations and taboo subjects.

Details

Cross Cultural Management: An International Journal, vol. 6 no. 1
Type: Research Article
ISSN: 1352-7606

Keywords

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Book part
Publication date: 23 December 2005

Yao-Chun Tsao and Wen-Kuei Chen

The ‘managed stock’ market in Taiwan is neglected by the authorities and general investors. In this paper, we explore the link between financial trait and stock price…

Abstract

The ‘managed stock’ market in Taiwan is neglected by the authorities and general investors. In this paper, we explore the link between financial trait and stock price changes in this special market.

Overall, we analyze and discuss managerial implications for institutional investors, general investors and the authorities as well.

Details

Asia Pacific Financial Markets in Comparative Perspective: Issues and Implications for the 21st Century
Type: Book
ISBN: 978-0-76231-258-0

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Article
Publication date: 2 May 2017

Ka Shing Ng

Christian-affiliated social groups and leaders have been active and vocal in movements advocating democracy, equality and social justices. Christians are also specular in…

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2505

Abstract

Purpose

Christian-affiliated social groups and leaders have been active and vocal in movements advocating democracy, equality and social justices. Christians are also specular in the “July 1st Protest” in 2003 and “Umbrella Movement” in 2014. Are Christians, in general, more politically active in Hong Kong? This paper aims to examine these questions from a quantitative viewpoint.

Design/methodology/approach

This paper examines the effects of religion and other socio-demographic factors on both electoral and non-electoral participation based on data from the World Value Survey 2013 Hong Kong data set.

Findings

Interest in politics and education level are strong predictors of both electoral and non-electoral participation in Hong Kong. Confidence in government is negatively associated with political participation. Religious affiliation is not a predictor of any kinds of political participation. The effects of interest in politics are greater among Protestants and Catholics than people with no religion.

Research limitations/implications

While previous surveys show that Christians have a strong presence in political participation, the results suggest that being a Christian is not statistically related to a higher level of political participation. On the other hand, affiliating to Christian churches may provide necessary resources (e.g. networks, skills and knowledge) only to those members who are already interested in politics and thereby facilitate their political participation.

Originality/value

Based on national sample data, this study debunks the public perception that “Christianity is politically active” and suggests the possible role of churches in mobilizing politically interested members into political activities.

Details

Social Transformations in Chinese Societies, vol. 13 no. 1
Type: Research Article
ISSN: 1871-2673

Keywords

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Article
Publication date: 1 January 2006

Tony Fang

To examine the nature of Chinese business negotiating style in Sino‐Western business negotiations in business‐to‐business markets involving large industrial projects from…

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18740

Abstract

Purpose

To examine the nature of Chinese business negotiating style in Sino‐Western business negotiations in business‐to‐business markets involving large industrial projects from a social cultural point of view.

Design/methodology/approach

A conceptual approach developed from personal interviews.

Findings

This study reveals that the Chinese negotiator does not possess an absolute negotiating style but rather embraces a mixture of different roles together: “Maoist bureaucrat in learning”, “Confucian gentleman”, and “Sun Tzu‐like strategist”. The Chinese negotiating strategy is essentially a combination of cooperation and competition (termed as the “coop‐comp” negotiation strategy in this study). Trust is the ultimate indicator of Chinese negotiating propensities and role choices.

Research limitations/implications

The focus of this study is on Chinese negotiating style shown in large B2B negotiations with Chinese SOEs.

Originality/value

Differing from most other studies on Chinese negotiating style which tend to depict the Chinese negotiator as either sincere or deceptive, this study points out that there exists an intrinsic paradox in Chinese negotiating style which reflects the Yin Yang thinking. The Chinese negotiator has a cultural capacity to negotiate both sincerely and deceptively and he/she changes coping strategies according to situation and context, all depending on the level of trust between negotiating partners.

Details

Journal of Business & Industrial Marketing, vol. 21 no. 1
Type: Research Article
ISSN: 0885-8624

Keywords

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