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Article
Publication date: 17 November 2019

Mehmet Ali Köseoglu, Alfonso Morvillo, Mehmet Altin, Marcella De Martino and Fevzi Okumus

This study aims to critically review competitive intelligence (CI) research and offer suggestions for future research in the hospitality and tourism (HT) field.

Abstract

Purpose

This study aims to critically review competitive intelligence (CI) research and offer suggestions for future research in the hospitality and tourism (HT) field.

Design/methodology/approach

The study reviews and synthetizes current CI research in the HT field.

Findings

The study findings suggest that CI research in HT is at an embryonic level, as researchers have not used the same terminology on what CI is, how CI is implemented and what should be included in the CI framework. Hence, researchers should address the link between operation and CI practices. Also, new studies discussing business espionage and ethics in CI practices are needed because the related studies are rare.

Practical implications

The study offers specific theoretical and practical implications for CI research.

Originality/value

This study provides a perspective on future developments of CI research in the HT field.

Details

Tourism Review, vol. 75 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 6 October 2019

Fevzi Okumus, Mehmet Ali Köseoglu, Alfonso Morvillo and Mehmet Altin

This paper aims to critically review current strategic management (SM) research and discuss future directions for SM research in the hospitality and tourism (HT) field.

Abstract

Purpose

This paper aims to critically review current strategic management (SM) research and discuss future directions for SM research in the hospitality and tourism (HT) field.

Design/methodology/approach

The study reviews and synthetizes current SM research.

Findings

The findings suggest that SM research in the HT field has made good progress over the past three decades; however, there is still a gap between the SM research in the generic and HT fields.

Practical implications

This paper offers specific theoretical and practical implications for SM in the HT field.

Originality/value

This paper provides a clear perspective on future developments of SM research in the HT field.

Details

Tourism Review, vol. 75 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 20 April 2020

Mehmet Ali Köseoglu, Fuad Mehraliyev, Mehmet Altin and Fevzi Okumus

This study aims to propose a competitor intelligence and analysis (CIA) model that can be used for the analysis of a firm’s competitors. Empirically, it investigates the…

Abstract

Purpose

This study aims to propose a competitor intelligence and analysis (CIA) model that can be used for the analysis of a firm’s competitors. Empirically, it investigates the application of the CIA model on online reviews. This proposed model clarifies the confusion between terms such as competitive intelligence, competitor intelligence and competitor analysis and provides a more efficient process for managers.

Design/methodology/approach

The approach of the model integrates text mining techniques as a big data method with network analysis to form a competitor analysis. This study has considered two centrality metrics – degree centrality and betweenness centrality – to identify the functional associations among the resources elaborated by the customers of the hotels.

Findings

Findings show online reviews may be used as a solid source of intelligence. The intelligence maps visualized through the text-net technique is an efficient representation of tourist satisfaction and dissatisfaction with a tourism company and its competitors.

Practical implications

The proposed approach can be used in the hotel industry along with many others. The implications for scholars and managers and the possible directions for future research are also discussed in the study.

Originality/value

This study develops a new approach for competitive intelligence practices in the hotel industry and tests a new method for competitor analysis as a part of the competitive intelligence and analysis approach developed in this study.

Purpose

本研究提出了一个竞争对手情报与分析(CIA)模型, 可用于分析企业的竞争对手。对CIA模型在网络评论中的进行了实证研究。该模型厘清了竞争情报、竞争对手情报和竞争对手分析等术语之间的概念混淆, 为管理者提供了一个更有效的流程。

Design/methodology/approach

该模型将文本挖掘技术作为大数据方法与网络分析相结合, 来进行竞争对手分析。本研究考虑了两个中心性指标——度中心性和中介中心性——来识别酒店客户精心设计的资源之间的功能关联。

Findings

结果表明, 在线评论可被用作可靠的情报来源。情报地图通过文本网络技术可视化有效地展示了游客对旅游公司及其竞争对手的满意度和不满意度。

Practical implications

本文所提出的方法可用于酒店行业及许多其他行业。同时, 本文也探讨了本研究对学者与管理者的启示, 以及未来可能的研究方向。

Originality/value

本文提出了一种新的酒店行业竞争情报的实践方法, 并测试了一种新的竞争对手分析法, 作为竞争情报和分析方法的一部分。

Keywords

关键词 竞争情报, 竞争对手情报, 文本挖掘, 网络分析, 在线评论, 酒店

Objetivo

Este estudio propone un modelo de análisis de la inteligencia competitiva (CIA) que puede utilizarse para el análisis de los competidores de la empresa. Empíricamente, investiga la aplicación del modelo de la CIA a las reseñas on line. El modelo propuesto aclara la confusión entre términos como inteligencia competitiva, inteligencia de la competencia y análisis de la competencia y proporciona un procedimiento más eficiente para los gerentes.

Diseño/metodología/enfoque

El enfoque del modelo integra las técnicas de minería de textos, como método de Big Data, con el análisis de redes para realizar el análisis de la competencia. En este estudio se han considerado dos métricas de centralidad -centralidad de grado e intermediación- para identificar las asociaciones funcionales entre los recursos elaborados por los clientes de los hoteles.

Resultados

Los hallazgos muestran que las reseñas on line pueden ser utilizadas como una fuente sólida de inteligencia. Los mapas de inteligencia visualizados mediante la técnica de redes de texto son una representación eficiente de la satisfacción e insatisfacción de los turistas con la empresa turística y sus competidores.

Implicaciones prácticas

El enfoque propuesto puede utilizarse en la industria hotelera junto con otros muchos. En el estudio también se analizan las implicaciones para los investigadores y los gerentes y las posibles directrices para investigaciones futuras.

Originalidad/interés

Este artículo desarrolla un nuevo enfoque para la aplicación de la inteligencia competitiva en la industria hotelera y prueba un método nuevo para el análisis de la competencia como parte del enfoque del Análisis de la Inteligencia Competitiva desarrollado en este estudio.

Palabras clave Inteligencia competitiva, Inteligencia del competidor, Minería de textos, Análisis de redes, Reseñas on line, hoteles

Details

Tourism Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 21 August 2017

Fevzi Okumus, Mehmet Ali Köseoglu, Alfonso Morvillo and Mehmet Altin

The main purpose of this study is to offer a critical review of studies of scientific progress of strategic management (SM) research in the hospitality and tourism field (H&T).

Abstract

Purpose

The main purpose of this study is to offer a critical review of studies of scientific progress of strategic management (SM) research in the hospitality and tourism field (H&T).

Design/methodology/approach

This study was conducted through a critical literature review based on three dimensions: intellectual, conceptual and social structures of SM research.

Findings

The boundaries of SM under the three dimensions (intellectual, conceptual and social structure) are addressed. Based on these three components, SM in hospitality and tourism realm shows a discursive structure. There are few studies assessing the evolution of SM research in the H&T industry. However, all of these studies are review papers that explored the boundaries of SM research in H&T by using limited keywords to find SM papers, and generally considered papers which are published in a few leading H&T journals.

Research limitations/implications

This study focused on only H&T journals to elaborate the boundaries of SM in H&T. The findings of this study can help researchers (re)design research agendas to contribute to both mainstream and H&T industry SM literature and to enhance the essential elements of theory development in SM research related to H&T industry.

Originality/value

This is one of the first studies assessing the development of SM research related to hospitality and tourism by considering the boundaries of SM in three issues: intellectual, conceptual and social structure.

Details

Tourism Review, vol. 72 no. 3
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 25 September 2019

Mehmet Ali Köseoglu, Fevzi Okumus and Roya Rahimi

This study aims to propose a holistic model to rank and evaluate researchers’ performance. This holistic model is developed by focusing on brand equity, which includes…

Abstract

Purpose

This study aims to propose a holistic model to rank and evaluate researchers’ performance. This holistic model is developed by focusing on brand equity, which includes three components of perceived quality, brand image and brand loyalty.

Design/methodology/approach

To show how the model works, two pseudo cases are presented.

Findings

This model encourages researchers to conduct more interdisciplinary research and collaborate with researchers from diverse backgrounds. Because the model includes publication attributes identified by researchers in the publication processes, it allows researchers to strengthen their brand equity score or performance.

Practical implications

The model is applicable not only to the fields of hospitality and tourism but also to other disciplines.

Originality/value

As one of the first studies in the field, this research introduces a holistic model to rank and evaluate researchers’ performance.

Details

Tourism Review, vol. 74 no. 4
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 18 February 2019

Mehmet Ali Köseoğlu, Mehmet Yildiz, Fevzi Okumus and Mehmet Barca

The purpose of this paper is to investigate the intellectual structure of coopetition through utilizing a citation and co-citation analysis of scholarly articles focusing…

Abstract

Purpose

The purpose of this paper is to investigate the intellectual structure of coopetition through utilizing a citation and co-citation analysis of scholarly articles focusing on coopetition.

Design/methodology/approach

The authors conducted bibliometric analyses of citation and co-citation analysis. The units of analysis were original research articles and research notes retrieved from journals indexed by well-known databases. Keywords used in the search were “co-opet, co-opet, coopetition, coopetition, simultaneous cooperation and competition, simultaneously cooperate and compete, coexistence of cooperation and competition, coexistence of cooperation and competition, cooperate and compete simultaneously, coopetitive relationships, coopetitive relationships, coopetitive networks, horizontal alliances, cooperate with competitors, cooperation with competitors, cooperative relationships with competitors, cooperative competition and competitive cooperation.” Regarding the time period for publication of the sample articles, the authors did not place any restrictions.

Findings

The research findings provide evidence that coopetition demonstrates multidisciplinary and interdisciplinary characteristics. Subfields of the coopetition field were identified based on the components of coopetition, which are relation, process and strategy. The component dealing with relationship management and innovation as strategy become prominent. Although coopetition literature has emerged as a relation view of strategy, it is still fragmented and diverse. Additionally, the robust subfields generated from the analysis were super-positioned with low degrees.

Originality/value

This is one of the few studies offering a critical review of coopetition research via quantitative research approach.

Details

Journal of Strategy and Management, vol. 12 no. 1
Type: Research Article
ISSN: 1755-425X

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Article
Publication date: 19 June 2017

Roya Rahimi, Mehmet Ali Köseoglu, Ayse Begum Ersoy and Fevzi Okumus

This study aimed to provide a critical review of the evolution of customer relationship management (CRM) research in the hospitality and tourism (H&T) field.

Abstract

Purpose

This study aimed to provide a critical review of the evolution of customer relationship management (CRM) research in the hospitality and tourism (H&T) field.

Design/methodology/approach

The study conducted a thorough systematical literature review by collecting papers from 14 leading tourism and hospitality journals. The examination of the literature is first based on the evolution of CRM notion and its definitions. Next, CRM studies in the literature that are related to H&T were assessed based on their timelines and themes. Third, the studies were classified based on CRM components and its impacts on firms’ performances.

Findings

The literature review provided an in-depth understanding on the progress of CRM based on the selected topics and suggests a redesigned research agenda for scholars, graduate students and practitioners.

Implications

This study provides new and meaningful avenues for further research in CRM in H&T area.

Originality value

CRM has a key role in business performance and increased customer satisfaction and retention, specifically in the context of the service industry. To date, scholars have produced an abundant number of CRM-related studies in tourism and hospitality journals. In this study, the progress of CRM research conducted in the tourism and hospitality sector is critically reviewed.

Details

Tourism Review, vol. 72 no. 2
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 23 December 2020

Antony King Fung Wong, Mehmet Ali Koseoglu and Seongseop (Sam) Kim

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Abstract

Purpose

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Design/methodology/approach

Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.

Findings

This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.

Research limitations/implications

The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.

Originality/value

To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 24 September 2020

Mehmet Ali Köseoğlu and John Parnell

The authors evaluate the evolution of the intellectual structure of strategic management (SM) by employing a document co-citation analysis through a network analysis for…

Abstract

Purpose

The authors evaluate the evolution of the intellectual structure of strategic management (SM) by employing a document co-citation analysis through a network analysis for academic citations in articles published in the Strategic Management Journal (SMJ).

Design/methodology/approach

The authors employed the co-citation analysis through the social network analysis.

Findings

The authors outlined the evolution of the academic foundations of the structure and emphasized several domains. The economic foundation of SM research with macro and micro perspectives has generated a solid knowledge stock in the literature. Industrial organization (IO) psychology has also been another dominant foundation. Its robust development and extension in the literature have focused on cognitive issues in actors' behaviors as a behavioral foundation of SM. Methodological issues in SM research have become dominant between 2004 and 2011, but their influence has been inconsistent. The authors concluded by recommending future directions to increase maturity in the SM research domain.

Originality/value

This is the first paper to elucidate the intellectual structure of SM by adopting the co-citation analysis through the social network analysis.

Details

Journal of Strategy and Management, vol. 13 no. 4
Type: Research Article
ISSN: 1755-425X

Keywords

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Article
Publication date: 25 May 2020

Ali Uyar, Merve Kılıç and Mehmet Ali Köseoğlu

The objective of this study is to explore the accounting research network among institutions and countries globally and to contribute to the knowledge development in…

Abstract

Purpose

The objective of this study is to explore the accounting research network among institutions and countries globally and to contribute to the knowledge development in accounting discipline across regions with a novel and original approach.

Design/methodology/approach

This study has been conducted by manually collecting data from 10,863 papers published in 22 accounting journals indexed in the Web of Science (WoS) for the period 2000–2016. Analyses and visualizations of collaborative networks across institutions and regions were performed by using network analysis software packages, including Pajek, UCINET 6, NetDraw and VOSviewer.

Findings

The study finds that the most productive five universities are the University of New South Wales, University of Sydney, University of Texas, University of California and University of Manchester worldwide. In accordance with the institution ranking, the five most productive countries in all periods are the USA, the UK, Australia, Spain and Canada. However, in addition to these countries, it is important to note that some European and Asian countries and New Zealand from Oceania are among the most productive countries which host prolific institutions. Furthermore, network indicators show that the UK is the most influential actor in centrality and brokerage within the research network. We should note that Australia is also among the most influential nations with its influential institutions. In all research metrics, the dominance of Anglophone countries (e.g. the USA, the UK and Australia) is observable on which language advantage might play a role since most internationally accredited journals publish scientific articles in English.

Research limitations/implications

The study is bounded with several main limitations. First, due to collecting the data manually, there might be some inherent limitations. Second, the study is constrained by the time frame between 2000 and 2016. The study does not answer why and how questions in investigating research productivity and effectiveness in the network. Our study might inspire new studies to complement ours by considering these constraints.

Practical implications

Our findings indicated the prominent institution-wide and country-wide actors; thus, the results provide a global perspective on the collaboration network. Second, our findings guide job seekers, who are particularly research-oriented, to potential recruiters around the world both at the institution level and country level. Third, the results might play an important role in forming institution-based and country-based research policies. The USA, among others, is a particularly important actor in productivity, whereas the UK, among others, is a remarkable country in centrality and brokerage in the research network. By examining the policies of these two countries, other nations might shape their research strategies, promotion policies and support and reward schemes. Fourth, cross-institution and in particular cross-country collaborations are imperative in the diversity of accounting research as they blend culturally diverse researchers. Fifth, prominent institutions highlighted in this study might be adopted as role models by other institutions in the same country and benefit their expertise in productivity and cooperation by scrutinizing their approaches. Sixth, our findings and metrics might be adopted as benchmarks for institutions and nations for performance evaluation. Considering our 5-year period indicators, institutions can set targets for their improvement and for measuring the progress. We provide other important implications in the conclusion section of the study.

Originality/value

To the best knowledge of the authors, no study yet investigated the collaboration across academic institutions, regions, and countries in accounting discipline to this extent. Therefore, our research provides a significant contribution to the literature by seeking a comprehensive network analysis of authorship patterns from an institutional and geographical perspective. Doing so, we contribute to knowledge development in accounting discipline with institutional and geographical network analyses.

Details

Journal of Applied Accounting Research, vol. 21 no. 3
Type: Research Article
ISSN: 0967-5426

Keywords

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