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Article
Publication date: 12 August 2014

Understanding workplace meetings: A qualitative taxonomy of meeting purposes

Joseph A. Allen, Tammy Beck, Cliff W. Scott and Steven G. Rogelberg

The purpose of this study is to propose a taxonomy of meeting purpose. Meetings are a workplace activity that deserves increased attention from researchers and…

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Abstract

Purpose

The purpose of this study is to propose a taxonomy of meeting purpose. Meetings are a workplace activity that deserves increased attention from researchers and practitioners. Previous researchers attempted to develop typologies of meeting purpose with limited success. Through a comparison of classification methodologies, the authors consider a taxonomy as the appropriate classification scheme for meeting purpose. The authors then utilize the developed taxonomy to investigate the frequency with which a representative sample of working adults engaged in meetings of these varying purposes. Their proposed taxonomy provides relevant classifications for future research on meetings as well and serves as a useful tool for managers seeking to use and evaluate the effectiveness of meetings within their organizations.

Design/methodology/approach

This study employs an inductive methodology using discourse analysis of qualitative meeting descriptions to develop a taxonomy of meeting purpose. The authors discourse analysis utilizes open-ended survey responses from a sample of working adults (n = 491).

Findings

The authors categorical analysis of open-ended questions resulted in a 16-category taxonomy of meeting purpose. The two most prevalent meeting purpose categories in this sample were “to discuss ongoing projects” at 11.6 per cent and “to routinely discuss the state of the business” at 10.8 per cent. The two least common meeting purpose categories in this sample were “to brainstorm for ideas or solutions” at 3.3 per cent and “to discuss productivity and efficiencies” at 3.7 per cent. The taxonomy was analyzed across organizational type and employee job level to identify differences between those important organizational and employee characteristics.

Research limitations/implications

The data suggested that meetings were institutionalized in organizations, making them useful at identifying differences between organizations as well as differences in employees in terms of scope of responsibility. Researchers and managers should consider the purposes for which they call meetings and how that manifests their overarching organizational focus, structure and goals.

Originality/value

This is the first study to overtly attempt to categorize the various purposes for which meetings are held. Further, this study develops a taxonomy of meeting purposes that will prove useful for investigating the different types of meeting purposes in a broad range of organizational types and structures.

Details

Management Research Review, vol. 37 no. 9
Type: Research Article
DOI: https://doi.org/10.1108/MRR-03-2013-0067
ISSN: 2040-8269

Keywords

  • Taxonomy
  • Meetings
  • Classification schemes
  • Meeting purpose

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Book part
Publication date: 17 March 2020

The Staff Meeting … And Beyond …*

John E. Kello and Joseph A. Allen

Previous research on workplace meetings identified critical design features, leader behaviors, group dynamics, post-meeting actions, and other factors which help determine…

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Abstract

Previous research on workplace meetings identified critical design features, leader behaviors, group dynamics, post-meeting actions, and other factors which help determine the effectiveness of the meeting. But as much as the authors acknowledge that meetings may differ from each other, much of the research appears to assume that it is meaningful to talk about “the meeting” as a single, generic entity (most commonly, the regularly scheduled staff or department meeting). In fact, though, there are several common types of meetings which vary among themselves in terms of a number of measurable parameters such as structure, meeting members, meeting leader, timing and duration, and scope. It is a gratuitous assumption that what the authors know about workplace meetings based on one especially common type applies to all workplace meetings. This chapter offers a historical review of previous attempts to classify meeting types; it then overviews several common types which deviate from the standard staff meeting paradigm, including project team meetings, debrief meetings, committee meetings, site-wide meetings, shift change meetings, and crew formation meetings. In comparing these types to the staff meeting, the authors identify some of the critical differences, thereby providing a first step toward a true taxonomy of meetings.

Details

Managing Meetings in Organizations
Type: Book
DOI: https://doi.org/10.1108/S1534-085620200000020002
ISBN: 978-1-83867-227-0

Keywords

  • Workplace meetings
  • meetings research and practice
  • critical parameters of meetings
  • staff meeting
  • taxonomy
  • meeting types

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Article
Publication date: 12 October 2015

Would you please stop that!?: The relationship between counterproductive meeting behaviors, employee voice, and trust

Joseph A. Allen, Michael A. Yoerger, Nale Lehmann-Willenbrock and Johanna Jones

Meetings are ubiquitous in organizational life and are a great source of frustration and annoyance to many employees in the workplace, in part due to counterproductive…

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Abstract

Purpose

Meetings are ubiquitous in organizational life and are a great source of frustration and annoyance to many employees in the workplace, in part due to counterproductive meeting behaviors (CMBs). CMBs include engaging in irrelevant discussion, complaining about other attendees, arriving to the meeting late, and other similar, disruptive behaviors. Consistent with conservation of resources theory, the purpose of this paper is to examine the potential resource draining effect of CMBs on two key workplace attitudes/behaviors, employee voice, and coworker trust.

Design/methodology/approach

The authors used Amazon’s MTurk service to recruit a sample of full-time working adults from a variety of industries who regularly attend meetings. Participants completed a survey with items relating to CMBs, trust, voice, and meeting load.

Findings

The authors found that CMBs were indeed negatively related to both employee voice and coworker trust. Further, both of these relationships were even more negative for those who had fewer meetings (i.e. meeting load as a moderator).

Research limitations/implications

The results of this study suggest that behavior in meetings may spill over and impact employees in other areas of their work life, perhaps harming other important work-related outcomes (e.g. performance). The cross-sectional nature of the sampling strategy is a limitation that provides opportunities for future research as discussed.

Practical implications

The practical implications are rather straightforward and poignant. Managers and meetings leaders should seek ways to reduce CMBs and promote good meeting processes generally.

Originality/value

The current study is the first to overtly investigate CMBs in workplace meetings and connect them to meaningful, non-meeting-related, outcomes. Further, the study shows the usefulness of conservation resources theory for explaining the dynamic processes that occur for meeting attendees.

Details

Journal of Management Development, vol. 34 no. 10
Type: Research Article
DOI: https://doi.org/10.1108/JMD-02-2015-0032
ISSN: 0262-1711

Keywords

  • Trust
  • Voice
  • Workplace meetings
  • Counterproductive meeting behaviors
  • Meeting load

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Article
Publication date: 29 April 2020

Mastering the art of meeting optimization: How a considered meeting size can achieve more positive meeting outcomes

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

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Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

This research paper concentrates on the meeting design characteristic of meeting size in order to uncover how this impacts employee engagement and task performance within an organization. The results revealed that meetings viewed by employees as being effective does boost their engagement level at work. Furthermore small meeting sizes consisting of well-chosen participants transpired to be the most effective format for yielding improved end-of-the-day task performance in the participants. Managers are therefore advised to seek feedback on the relevance of their meeting invitations, and carefully consider who is likely to add value to a meeting.

Originality/value

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Details

Strategic Direction, vol. 36 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/SD-03-2020-0047
ISSN: 0258-0543

Keywords

  • Employee engagement
  • Work engagement
  • Group dynamics
  • Meeting design characteristics
  • Meeting effectiveness
  • Meeting size

Content available
Article
Publication date: 15 April 2019

Meeting up for management control: bracketing interaction in innovation development

Sirle Bürkland, Frederik Zachariassen and João Oliveira

The purpose of this paper is to examine meetings as a form of meta-practice and investigate their role related to management control of innovation development.

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Abstract

Purpose

The purpose of this paper is to examine meetings as a form of meta-practice and investigate their role related to management control of innovation development.

Design/methodology/approach

This research draws on case studies of two biotechnology firms operating in pharmaceuticals and medicine, which represent different contexts regarding the uncertainty and complexity of innovation development.

Findings

The study suggests two distinct roles of meetings in the context of innovation development: meetings as regulating and ordering; and meetings as a resource. In the first role, meetings serve as a regulative mechanism that brings together multiple elements of control into a system. Meetings as a meta-practice regulate and order by bracketing elements of innovation in time and space, rendering the innovation process more manageable and allowing actors to handle the complexity of knowledge. In the second role, meetings are used as a resource, sporadically intervening in the ongoing activities of innovation projects. The study explains how these two roles relate to the uncertainty and complexity of innovation development and have different implications for management control.

Originality/value

The study challenges the instrumental view of meetings by taking a closer look at their structuring potential in the organization. Understanding the roles of meetings provides another perspective on the functioning of management control and opens new avenues for studying the practices of control and decision-making.

Details

Qualitative Research in Accounting & Management, vol. 16 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/QRAM-06-2017-0060
ISSN: 1176-6093

Keywords

  • Incremental innovation
  • Radical innovation
  • Meetings
  • New product development
  • Management control

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Article
Publication date: 16 March 2012

Perceived importance of ICT‐based feature and services on conference center selection and differences among meeting planners

Seungwon “Shawn” Lee, Kunsoon Park and Mahmood A. Khan

The purpose of this paper is to understand the relative importance of ICT (Information and Communication Technology) based features and services at conference centers and…

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Abstract

Purpose

The purpose of this paper is to understand the relative importance of ICT (Information and Communication Technology) based features and services at conference centers and underlying dimensions which could impact their selection by meeting planners. Further, it tests the relationship between types of meeting planners and their perceived importance of ICT‐based features.

Design/methodology/approach

A total of 17 ICT‐based features and services were identified through extensive literature content analysis. Meeting planners were asked to rate the importance of each item when they select a conference center. Factor analysis was then performed to identify underlying dimension of the items and ANOVA was used to test any difference of perceived importance by the type of meeting planners.

Findings

Meeting planners consider “availability of technical support”, “high‐speed internet”, “wireless connectivity”, and ”e‐mail station” as important features/service when they select a conference center. However, they show significant lack of knowledge in terms related to network infrastructure that are used in meeting venue marketing materials. The results show that there is no significant difference in their perceived importance of ICT‐based feature/service by the type of meeting planner.

Originality/value

This study provides meaningful new dimensions of important ICT‐based features and services in site selection by both researchers and meeting facility professionals. In addition, this study compared three types of meeting planners including rarely studied corporate and government meeting planners regarding their perceived importance of ICT‐based features and services in their site selection.

Details

Journal of Hospitality and Tourism Technology, vol. 3 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/17579881211206525
ISSN: 1757-9880

Keywords

  • Meeting site selection
  • ICT
  • Conference centers
  • Meeting planner
  • Meeting planning
  • Conferences
  • Communication technologies

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Article
Publication date: 13 November 2017

Regulating emotions in response to power distance in meetings

Rebekka Erks, Erin Nyquist, Joseph Allen and Steven Rogelberg

Meetings are a necessary part of work. The purpose of this paper is to focus on how power distance in meetings affects emotional labor, including whether leader-member…

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Abstract

Purpose

Meetings are a necessary part of work. The purpose of this paper is to focus on how power distance in meetings affects emotional labor, including whether leader-member exchange (LMX) serves as a moderator for this relationship. It is hypothesized that power distance in meetings would lead to higher levels of emotional labor in meeting attendees, and that higher levels of LMX would make this relationship even stronger.

Design/methodology/approach

The authors used a panel sample of full-time working adults from a variety of industries who regularly attend meetings. Participants completed a survey with items related to power distance, emotional labor, and LMX. Hypotheses were tested using moderated regression.

Findings

Findings reveal that power distance between the meeting leader and attendees does relate positively to emotional labor, both surface and deep acting. In addition, LMX moderates this relationship for deep acting, but not for surface acting indicating that when high levels of both power distance and LMX exist, meeting attendees will engage in more deep acting.

Research limitations/implications

The results of this study suggest that meeting leaders influence the behavior of attendees through their perceived power and relationship with the attendees. The power distance measure and cross-sectional nature of the sampling strategy is a limitation that provides opportunities for future research.

Practical implications

The practical implications focus on meeting leaders, how they can help meeting attendees make meetings successful by expressing their true authentic emotions.

Originality/value

The current study is one of the first to focus on the power distance present in meetings related to emotional regulation through the social comparison theory. In addition, the current study investigates how LMX can serve as a moderator in this relationship.

Details

Journal of Management Development, vol. 36 no. 10
Type: Research Article
DOI: https://doi.org/10.1108/JMD-10-2016-0213
ISSN: 0262-1711

Keywords

  • Leadership
  • Social comparison
  • Meetings
  • Leader-member exchange
  • Emotional Labour
  • Power distance

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Article
Publication date: 5 March 2020

Meeting effectiveness and task performance: meeting size matters

Joseph A. Allen, Jiajin Tong and Nicole Landowski

The purpose of this study was to investigate how a key meeting design characteristic, meeting size, affects the relationship between meeting effectiveness and task…

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Abstract

Purpose

The purpose of this study was to investigate how a key meeting design characteristic, meeting size, affects the relationship between meeting effectiveness and task performance through employee engagement.

Design/methodology/approach

A three-wave time-lagged survey design was used to gather data concerning meeting experiences from employees for statistical model testing.

Findings

Using a moderated mediated path analysis, we found that effective meetings only translated into end-of-the-day task performance through engagement when the meeting size was small.

Research limitations/implications

Although much research supports the current findings related to group size and meetings, meeting science has not investigated meeting design characteristics as levers to be pulled to enhance or detract from both meeting outcomes and organizationally desired outcomes. The findings, though are limited, due to potential common method bias, which was limited using methodological and statistical processes.

Practical implications

Managers and meeting attendees should consider how to maintain relatively small meeting size when possible so as to maximize both engagement and performance.

Originality/value

The current study is one of the few to look at meeting size directly as a moderator and helps demonstrate, once again, the importance of effectively designing meetings for success.

Details

Journal of Management Development, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/JMD-12-2019-0510
ISSN: 0262-1711

Keywords

  • Meetings
  • Employee engagement
  • Performance
  • Meeting size

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Book part
Publication date: 17 March 2020

The Origins and Evolutionary Significance of Team Meetings in Organizations

Nale Lehmann-Willenbrock, Joseph A. Allen and Mark van Vugt

Teams in organizations have weekly – or even daily – meetings to exchange information, generate ideas, solve problems, and make decisions. Yet, many team meetings are…

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Abstract

Teams in organizations have weekly – or even daily – meetings to exchange information, generate ideas, solve problems, and make decisions. Yet, many team meetings are described as ineffective by the participants, due to either their design or dysfunctional communication practices within the meeting. To gain new insights into addressing these issues, this chapter goes back deep in history and discusses the origins and functions of group meetings. Building upon evolutionary theories of human behavior, the authors examine the evolutionary significance of meetings and the ways in which they were adaptive for our human ancestors. Drawing from this evolutionary perspective, we then compare meetings in ancestral times with their modern-day counterparts. Using evidence from (a) ethnographic studies of small-scale societies that model ancestral group life and (b) organizational and team science, we contrast the typical workplace meeting with its ancient counterpart. In this review of ancient and modern meetings, we identify meeting characteristics that have been maintained through time as well as those that are unique/new in the modern time. In doing so, we inspect to what extent meeting practices in ancestral environments are aligned or at odds with meeting practices in contemporary organizations (the notion of mismatch). From these similarities and differences, we derive novel theoretical insights for the study of workplace meetings as well as suggestions for improving contemporary meeting practice. We also include a series of testable propositions that can inform future research on team meetings in organizations.

Details

Managing Meetings in Organizations
Type: Book
DOI: https://doi.org/10.1108/S1534-085620200000020001
ISBN: 978-1-83867-227-0

Keywords

  • Evolution
  • mismatch
  • team meetings
  • groups
  • rituals
  • meeting processes

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Article
Publication date: 17 November 2010

Community meetings on acute psychiatric wards: a therapeutic intervention or a meaningless exercise?

Aleksandra Novakovic, Katie Francis, Jacqueline Clark and Linda Craig

Although long a feature of inpatient mental health ward routine, community meetings have not always attracted a clear sense of purpose and value. A common complaint from…

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Abstract

Although long a feature of inpatient mental health ward routine, community meetings have not always attracted a clear sense of purpose and value. A common complaint from patients is that community meetings are useless and have no worthwhile purpose. It was thought that staff on acute wards would benefit from having a space to think about community meetings, and a work discussion group was provided over a duration of 18 months. It was hoped that this intervention would enable facilitators to think about these meetings and about their aims and benefits. This paper presents findings from the work discussion group: staff facilitators' experience of facilitating community meetings and patients' direct feedback to facilitators about their experience of these meetings. The conclusions made are that community meetings could provide a useful forum for patients and staff if they:• are of benefit to patients• provide a forum for development of the therapeutic alliance between patients and staff• contribute towards improvement of the ward milieu• provide a forum for staff to develop therapeutic skills• provide a forum for staff to develop working relationships with colleagues and different professionals in the team.

Details

Mental Health Review Journal, vol. 15 no. 3
Type: Research Article
DOI: https://doi.org/10.5042/mhrj.2010.0658
ISSN: 1361-9322

Keywords

  • Community meeting
  • Ward group
  • Psychosis
  • Inpatients
  • Acute psychiatric wards

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