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The purpose of this paper is to describe Monash Health’s development of a Policy and Procedure on the abuse of older people in metropolitan Australia. Monash Health is a public healthcare network that consists of six public hospitals and over 40 community health care sites throughout the South East of Melbourne.

An Action Research Action Learning approach was employed to develop a comprehensive set of policy and procedure documents to ensure that Monash Health became compliant with the State Government’s expectations around responding to the abuse of older people in a consistent manner.

Almost 90,000 Monash Health hospital admissions per year are older people aged over 65 years. Senior Monash Health management recognized that staff did not have adequate information, education and resources to consistently identify and respond to situations of elder abuse. What is more, the existing internal Monash Health document Supporting Older People at Risk did not meet obligations stated in the Victorian Government’s Elder Abuse Strategy (2009).

The project’s emphasis upon participatory action research, cooperative inquiry and action learning further resulted in the identification of an opportunity to develop a strategic response to violence and abuse for all patients of Monash Health, not just older people.

Two French professional associations (ADBU and AURA) organised the first nation‐wide meeting on interlibrary loan and document supply in France. This paper aims to provide a synthesis of some major communications and debate.

The article is based on the first nationwide meeting on interlibrary loan and document supply in France.

The first session led to a debate that was rich and controversial and covered several aspects, from the relationship between acquisition and supply policy, the role of the national catalogue SUDOC, the impact of staff reductions on service quality, the limits of resource rationalization, supply of electronic copies and the cooperation with the COUPERIN consortium. For more than one reason, the Montpellier conference was a historic meeting. Some aspects that were a little bit “underexposed” during this first meeting will certainly gain more importance in the future, as, for example, the electronic delivery and related legal aspects (copyright, intellectual property), the international library service networking and the closer cooperation between some major French suppliers.

This article is a useful source of information for librarians and others interested in document supply in France

This study aims to open up the black box of the boardroom by directly observing directors’ interactions during meetings to better understand board processes.

We analyze videotaped observations of board meetings at two Australian companies to develop insights into what directors do in meetings and how they participate in decision-making processes. The direct observations are triangulated with semi-structured interviews, mini-surveys and document reviews.

Our analyses lead to two key findings: while board meetings appear similar at a surface level, boardroom interactions vary significantly at a deeper level (i.e. board members participate differently during different stages of discussions), and factors at multiple levels of analysis explain differences in interaction patterns, revealing the complex and nested nature of boardroom discussions.

By documenting significant intra- and inter-board meeting differences, our study challenges the widespread notion of board meetings as rather homogeneous and monolithic, points towards agenda items as a new unit of analysis and highlights the need for more multi-level analyses in a board setting.

While policymakers have been largely occupied with the “right” board composition, our findings suggest that decision outcomes or roles’ execution could be potentially affected by interactions at a board level. Differences in board meeting styles might explain prior ambiguous board structure-performance results, enhancing the need for greater normative consideration of how boards do their work.

This study complements existing research on boardroom dynamics and provides a systematic account of director interactions during board meetings.

Pressures from non-profit sport organizations’ (NPSOs) external environment influence governance structures and processes. Thus, this study explores the impact of external factors on NPSO board decision making.

Using a sample of six NPSO boards (two national, four provincial/territorial), data were collected via 36 observations, 18 interviews, and over 900 documents. A thematic analysis was conducted via NVivo 12.

Results identified two external factors impacting NPSO board decision making: the sport system structure and general environment conditions. External factors impacted NPSO board decision making in terms of duration, flow, interaction, and scrutiny.

Results demonstrate the need for NPSO boards to engage in boundary-spanning activities whereby external information sources from stakeholders are incorporated to make informed decisions. Practically, NPSO boards should harness virtual meetings to continue their operations while incorporating risk management analyses to assess threats and opportunities.

Despite a growing demand for enterprise search from practice, little is known about its implementation from an academic perspective. As the few available practice-oriented investigations show, enterprise search user satisfaction is rather low. The purpose of this paper is therefore to explore user-centric barriers of enterprise search implementation in order to increase user satisfaction.

Results are built on a qualitative user study in an R & D organization. Findings are gained from think-aloud observations introduced by semi-structured interviews in which ten knowledge workers explore a newly implemented enterprise search tool.

Findings illustrate barriers that knowledge workers have to overcome when adopting enterprise search to find project-relevant documents. Implementation barriers relate to selection for keywords, search query formulation, availability and adequacy of metadata, relevance judging of search results, current search strategies, and overall perception of enterprise search usefulness.

Limitations address the piloted enterprise search software, along with its specific configuration and scope, the chosen research approach of generating qualitative findings from a single case, and the size of the involved sample of engineers. Implications address measures to increase enterprise search adoption.

This study provides project managers with knowledge to take appropriate actions in the early phases of enterprise search implementation, and even prior to that, to raise the success of enterprise search projects. It contributes to a better understanding of enterprise search engine user needs and assists in concretizing user requirements.

While existing studies primarily focus on advancing the technical perspective of search in organizations, the author elaborate on the under-investigated social and organizational aspects. The author furthermore stress the importance of user-centered approaches for enterprise search adoption.

Nominal Group Technique (NGT) minimises many problems associated with conventional interactive group problem solving; however, its verbal inputting feature is unnecessarily limiting. By utilising cards, the Improved Nominal Group Technique (INGT) assures contributor anonymity, adds productive pre‐meeting activity and removes NGT′s inputting‐transcribing bottleneck. INGT is appropriate for identifying and evaluating options, positions or problems, solving a problem, and for reviewing and refining written proposals or other documents.

This chapter offers descriptions of many current uses of video conferencing technology for the delivery of assistive technology (AT) services at a distance. It begins with definitions of remote AT services, virtual teams and virtual teamwork and moves to a discussion of the advantages and disadvantages of remote AT supports for individuals, teams and organisations. A review of research regarding the outcomes of remote services helps to clarify ways that assistive technology providers can enhance function and build agency capacity by working, at least in part, in a virtual support environment. The chapter provides a discussion of various aspects of virtual teamwork that affects how individuals work together remotely as well as potential barriers to the provision of remote AT services. Multiple examples are provided throughout as well as descriptions of specific features of video conference technology options that should be considered before adoption. A planning form for the integration of remote assistive technology supports into the array of AT support services is included.

The purpose of this paper is to present the strategic intangible process assets characterization (SIPAC) methodology illustrated by an example of its application to the field of information technology (IT). This is a pioneering methodology for characterizing the impact and quality of intangible process assets and intellectual capital as levers to achieve organizational objectives. This strategic intellectual capital approach will help to identify both intangible assets and indicators geared to meeting organizational objectives. This is of vital importance since the success of an organization can be construed in terms of goal achievement.

The paper illustrates an example of the step-by-step application of the proposed methodology at an IT company. The aim is to describe its use in a real case so that other companies can benefit from the replication of the methodology used.

The proposed methodology (SIPAC) that the authors have designed and applied has been found to be useful and provide an insightful new point of view for strategic decision making in the IT industry taking into account intangible process assets.

The proposed methodology has been exemplified in a real case. This should help organizations to use the methodology to replicate the results.

Each and every organization has know-how represented by intangible assets. This paper meets an identified need to use intangible process assets as levers to help organizations achieve their business goals.

Uncertainty management (UM) in projects has been a point of attention for researchers for many years. Research on UM has mainly been aimed at uncertainty analyses in the front-end and managing uncertainty in the construction phase. In contrast, UM components in the design phase have received less attention. This research aims to improve knowledge about the key components of UM in the design phase of large road projects.

This study adopted a literature review and case study. The literature review was used to identify relevant criteria for UM. These criteria helped to design the interview guide. Multiple case study research was conducted, and data were collected through document study and interviews with project stakeholders in two road projects. Each case's owners, contractors and consultants were interviewed individually.

The data analysis obtained helpful information on the involved parties, process and exploit tools and techniques during the design phase. Johansen's (2015) framework [(a) human and organisation, (b) process and (c) tools and techniques)] was completed and developed by identifying relevant criteria (such as risk averse or risk-taker, culture and documentation level) for each component. These criteria help to measure UM performance. The authors found that owners and contractors are major formal UM actors, not consultants. Empirical data showed the effectiveness of Web-based tools in UM.

The studied cases were Norwegian, and this study focussed on uncertainties in the project's design phase. Relevant criteria did not cover all the criteria for evaluating the performance of UM. Qualitative evaluation of criteria allows further quantitative analysis in the future.

This paper gave project owners and managers a better understanding of relevant criteria for measuring UM in the owners and managers' projects. The paper provides policy-makers with a deeper understanding of creating rigorous project criteria for UM during the design phase. This paper also provides a guideline for UM in road projects.

This research gives a holistic evaluation of UM by noticing relevant criteria and criteria's interconnection in the design phase.