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Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and “Customer Support Knowledge Management” is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of “human” and “information technology” aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of “Differentiation Service”. This research used the “Customer Support Knowledge Management System” in a high‐tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers’ satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users’ customer satisfaction significantly improved in terms of “Remote Support,” “On‐site Support,” “Service Turn Around time,” “Technical Competence” and “Service Manner” in order to understand the influence and managerial significance of execution of “Customer Support Knowledge Management System” on Customer Support Organization.

Sensors have gained a wide theoretical interest and practical application in biomedicine. They can be used for very different purposes and may offer unique possibilities. The paper gives a broad summary about the biomedical sensor application fields and about their technologies. Finally, the present status and perspectives are summarised.

Highlights the importance of research and development to orthopedics company Zimmer.

Reports information gathered during the author's visit to a Zimmer plant in Winterthur, near Zurich, Switzerland, and a presentation to journalists by Richard Fritschi, Zimmer president (Europe and Australasia).

Shows that, in 2004, products introduced in the previous 36‐month rolling period accounted for 18 percent of Zimmer sales – up from 17 percent the year before. These new products contributed $541 in sales. In 2004 alone, Zimmer delivered more than 40 major development projects to the market. Describes some of the company's leading products and their uses.

Illustrates the key role of research and development for organizational success in the medical technology industries.

The purpose of this paper is to propose and develop PA2200-based composite powder containing 0-15 Wt.% magnesium oxide before directly using it in selective laser sintering (SLS) machine to produce end-use products for low-volume production in the engineering applications with keen focus to meet the functional requirements which rely on material properties.

The methodology reported emphasises PA2200-based composite powder containing 0-15 Wt.% magnesium oxide development for SLS process which starts with preparation and characterisation of composite material, thermal and rheological study of composite material to decide optimum process parameters for SLS process machine to get optimal part properties. Further, to verify composite material properties, a conventional casting methodology is used. The composition of composite materials those possessing good properties are further selected for processing in SLS process under optimal processing parameters.

The process parameters of SLS machine are material-dependent. The effect of temperature in X-ray diffraction profile is negligible in the case of magnesium oxide reinforced PA2200 composite material. The cyclic heating of material increases melting point temperature, this grounds to modify part bed temperature of material every time before processing on SLS machine to uphold build part properties, as well as material. With the rise in temperature, the Melt flow index and rheological property of materials change. The magnesium oxide reinforced PA2200 composite material has high thermal stability than pure PA2200 material. By the addition of small quantity of magnesium oxide, most of the mechanical property and flammability property improves while elongation at break (percentage) decreases significantly.

The proposed PA2200-based composite powder containing 0-15 Wt.% magnesium oxide material development system and casting metrology to verify developed material properties will be very useful to develop new composite material for SLS process with use of less material. The developed methodology has proven, especially in the case where non-experts or student need to develop composite material for SLS process according to the property requirement of applications.

Unlike earlier composite material development methodology, the projected methodology of polymer-based composite material and confirmation of material properties instead of commencing SLS process provides straight forward means for SLS process composite materials development with less use of the material and period of time.

Digitalization and additive manufacturing now play an important role in the manufacturing of medical and dental products. The purpose of this paper is to present the results of the treatment of skeletal Class II malocclusion in a growing patient using fixed sagittal guidance (FSG) appliance manufactured by digital and fast procedure by selective laser melting.

This study present the case of a 14-year-old boy with a convex profile owing to a retrognathic mandible, an overjet (8 mm), a deep overbite (7 mm), a Class II canine, a molar relationship on both sides and an accentuated lower curve of Spee. The lateral cephalogram showed a skeletal Class II discrepancy with mandibular retrognathia, skeletal deep bite, reduced lower anterior facial height and proclined upper incisors. Treatment using FSG and fixed orthodontic appliance was performed within 15 months.

The final results show a well-balanced face and a nice profile. Protrusion of the maxillary anterior teeth was corrected, and a Class I molar relationship was achieved with proper overjet and overbite.

The results from the proposed method are promising, although long-term results with a large group are not yet available.

Using an individually made FSG appliance from biocompatible material and an individualized treatment plan, an effective result in treating Class II malocclusion due to retrognathic mandible with favorable dentofacial effects has been achieved.

This is the first paper describing the use of additive manufacturing for orthodontic appliances in Slovenia.

The purpose of this paper is to examine country of origin (COO) effects among Georgian consumers towards selected European Union (EU) member country products. Within this general framework, the present paper aims to determine Georgian consumers' perception of products sourced from Germany as the largest EU exporter to Georgia, Italy as the source of some well‐known product classes, and Poland as a new member of the EU.

The study was conducted among 313 consumers, from Tbilisi, Batumi, Kutaisi, and Rustavi in May and June of 2005. Based on the experiences and the findings of an earlier survey, ten products available in the Georgian market were identified as relevant for the study. A five‐point Likert scale was used to gauge respondents' perceptions of quality of each product from respective countries.

Most of the products made in Germany are perceived high in quality. Italy is rated high in some major product classes like clothing and fashion products. Poland is not rated high for any product class but, its products' lower prices are appreciated by Georgian consumers. Findings support the earlier research specifying the heuristic between product evaluation and degree of economic development of the sourcing country. COO evaluations vary according to product class. The results also confirm past research indicating the differentiating effect of demographic variables on COO perceptions. COO image of Germany and Italy contributes to general “made in Europe” image, the image of Poland moderates it.

The paper's main tenet was that Georgian consumers had high regards for products coming from highly developed EU member countries. This is a static study and looked at the COO phenomenon during one period of time (static approach). Further studies are needed to determine the COO effect over a longer period of time (longitudinal studies). In addition to the study of COO effects on country's product class, the study of product form, product brand, and product brand options may produce more illuminating results.

Georgian importers and European exporters should consider the “made in” strength of each product for competitive advantage and build up their product assortments accordingly. For promotion, exporters to Georgia and resellers in Georgia may put more emphasis on COO of the products which have relatively strong product country image. Relatively, weaker products from Italy and Germany may be supported by using a general country image. The “made in Europe” label may also help to increase the appreciation of products coming from Poland.

The present paper provides empirical evidence about consumers' perception of foreign products in a less researched geography.

Studies show that economic sanctions have had major negative impacts on health systems during the past years. The aim of this study is to identify the impacts of US sanctions on the performance of public hospitals in Iran.

A qualitative research study was conducted between October 2019 and September 2020 in Kermanshah Province, Iran. Semi-structured, face-to-face interviews, lasting between 25 and 90 min, were carried out with 20 participants in seven public hospitals affiliated to the authors’ institution in Kermanshah Province. Inductive thematic analysis was used to identify themes in the data.

Five main themes emerged from the analysis: resource management challenges; financial restrictions; interruptions in planning; reductions in the quality of service delivery; and changes in organizational relationships.

The results of the present study demonstrate that US economic sanctions have considerably reduced access to necessary medical equipment and medicines for public hospitals in Iran. Policymakers should monitor the distribution of equipment and pharmaceutical products within public hospitals in Iran and take actions to ameliorate shortages during times of economic sanctions.

The only comprehensive list of British medical libraries hitherto available has been that in The Aslib directory 1928, and there is an extended account of those in London in Reginald Rye, The students' guide to the libraries of London (3rd ed., 1927), pp. 362–77. The new list, here put forward, is intended to bring the information from those two books of reference up to date, after nearly twenty years. British libraries are briefly listed among ‘Medical libraries outside North America’ in the Medical Library Association's A handbook of medical library practice, ed. Janet Doe, Chicago, American library association 1943, chapter 1, appendix 2, pages 41–64. The meagre information in that list, if contrasted with the detailed documentation of American and Canadian libraries in successive issues of the American medical directory, accentuates the need for us to know ourselves better. Several, perhaps many, medical librarians have had to compile lists of kindred libraries for their own convenience. A list which I had thus prepared seemed to Aslib to offer adequate basis for a Directory of British medical libraries, and in order to complete it Aslib issued a questionnaire in the autumn of 1944 to libraries known to possess medical collections and to hospitals, medical societies, and medical institutions throughout the British Isles. The information obtained from the generous response to this questionnaire is epitomized in the list which follows. I am responsible for all omissions and errors and I hope that those who detect any will supply corrections and additions so that this preliminary list may be revised and become a definitive Directory.

As part of their growth strategy, many firms choose to expand internationally. Such expansion is an especially important decision for small- and medium-sized enterprises (SMEs). These SMEs are vital to China's economy and have grown in importance since the reform and opening-up, measured in terms of size, number, financial status, or profitability. In addition, the Chinese electronics sector plays an important role in the economy. This inquiry explores the internationalisation behaviour of 50 Chinese electronics SMEs. The findings are presented and implications drawn for future research, along with those for policy makers and practitioners.

Purpose: With this study, the authors aim to highlight the application of machine learning in smart appliances used in our day-to-day activities. This chapter focuses on analysing intelligent devices used in our daily lives to examine various machine learning models that can be applied to make an appliance ‘intelligent’ and discuss the different pros and cons of the implementation.

Methodology: Most smart appliances need machine learning models to decrypt the meaning and functioning behind the sensor’s data to execute accurate predictions and come to appropriate conclusions.

Findings: The future holds endless possibilities for devices to be connected in different ways, and these devices will be in our homes, offices, industries and even vehicles that can connect each other. The massive number of connected devices could congest the network; hence there is necessary to incorporate intelligence on end devices using machine learning algorithms. The connected devices that allow automatic control appliance driven by the user’s preference would avail itself to use the Network to communicate with devices close to its proximity or use other channels to liaise with external utility systems. Data processing is facilitated through edge devices, and machine learning algorithms can be applied.

Significance: This chapter overviews smart appliances that use machine learning at the edge. It highlights the effects of using these appliances and how they raise the overall living standards when smarter cities are introduced by integrating such devices.