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This paper presents the findings of a project that aims to analyze the ethical treatment of the news, with special attention to the reporting of violent events, as it is carried out by digital news outlets from the State of Chihuahua (Mexico).

A media observatory was established to collect and analyze the 9,115 news reports of violent events from February to June 2019 and was published by 12 digital news outlets in Chihuahua. Quantitative data analysis was carried out using three analytical axes – ethics, human rights and violence. Each axis was, in turn, subdivided into three criteria, and this paper identifies how compliant were each news outlet and individual news report with those criteria.

Data analysis established that 5,385 of the news reports (59.1 per cent of the total news analyzed) met all the nine desirable criteria, whereas other subsets did not comply with up to a minimum five criteria. How the observed news outlets and their reports complied with the criteria used is specified in this paper.

The methodology used and the data analyzed seek to develop ethical and socially responsible journalism. Hence, this paper offers various possibilities, such as raising new questions related to journalistic deontology, helps engage responsible journalists and also represents an area of opportunity for library and information professionals who are immersed in digital environments (e.g. digital libraries and library professionals that are the ideal professionals to store, manage and disseminate the records produced by media observatories). Moreover, the data analyzed help to set a maximum limit for the non-compliance with each of the criteria analyzed, which can even lead to the development of an ethical and social responsibility accreditation that can be granted to news outlets with the best practices for journalism.

Drawing on the experience of the Observatories, a set of interconnected research centers in Italy, this chapter explains why academics are in one of the best positions to orchestrate interorganizational initiatives of change and development, and highlights two prerequisites that appear necessary to render salient this orchestrator role of academics: (i) the extensive use of multiple approaches of collaborative research and (ii) the creation and maintenance of a platform allowing the management and diffusion of the network-based learning mechanisms underlying each change and development effort. The contributions extend existing knowledge on organization development and collaborative research.

The focus of this chapter is the intersection of social media, publication, data sharing, and research ethics. By now there is an extensive literature on the use of social media in research. There is also excellent work on challenges of postpublication sharing of social media, primarily focused on legal restrictions, technical infrastructure, and documentation. This chapter attempts to build upon and extend this work by using cases to deepen the analysis of ethical issues arising from publishing and sharing social media data. Publishing will refer to the presentation of data extracts, aggregations, or summaries, while sharing refers to the practice of making the underlying data available postpublication for others to use. It will look at the ethical questions that arise both for researchers (or others) sharing data, and those who are using data that has been made available by others, emphasizing the inherently relational nature of data sharing. The ethical challenges researchers face when considering sharing user-generated content collected from social media platforms are the focus of the cases. The chapter begins by summarizing the general principles of research ethics, then identifies the specific ethical challenges from sharing social media data and positions these challenges in the context of these general principles. These challenges are then analyzed in more detail with cases from research projects that drew upon several different genres of social media. The chapter concludes with some recommendations for practical guidance and considers the future of ethical practice in sharing social media data.

The MENA (Middle East and North Africa) region is in a critical moment in its information and news ecology, exhibiting signs of pretruth and posttruth syndromes. Between the “pretruth” and “posttruth” there is a gap that circumvented “truth.” The state of information in the MENA region brings back the dystopian Orwellian notion of the “Ministry of Truth.” A poetic term in anticipation of this moment of the crisis of truth. Sharing the latter with the rest of the world, the pretruth moment is engraved in the region's history of precarious political and religious authoritarian control and manipulation of information and news and low press freedom. In the region, truth is told, hidden, distorted, and manufactured by a blend of humans and bots, where both artificial intelligence and social humans are involved in this process of multipolarized disinformation operations with multifarious sponsors, actors, and beneficiaries that have distinct and often clashing agendas and interests. To understand the ecology of truth, facts, news, and information in the Middle East, studies ought to be situated within the ecosystem of information and media technologies in the globalized national and transnational societies of the region and consider both the role of the regionally oriented neoauthoritarian regimes and that of interested rising and established global powers. Central to this ecosystem is the dynamic interaction among three actors: communication technologies (the focus here is on the Internet); media, public, and activists' use of these technologies to mobilize, inform, and present alternative narratives, and to resist or confirm state narratives; and the authoritarian political regimes and their containment strategies for legacy media (particularly television) and the Internet.

Over the past decade, the number of people engaging with social media has grown rapidly. This means that social media platforms such as Twitter and Facebook are potentially good sources of rich, naturally occurring data. As a result, a growing number of researchers are utilizing these platforms for the collection of data on any number of topics. To date, no consistent approach to the ethics of using social media data has been provided to researchers in this sphere. This chapter presents research that has developed an ethics framework for the use of researchers working with social media data. The chapter also presents the framework itself and guidance on how to use the framework when conducting social media research. A full report can be accessed on: http://www.abdn.ac.uk/socsci/research/new-europe-centre/information-societies-projects-225.php

This study examines a cross section of the Spanish retailing branch on the adoption and use of Social Media tools, identifying users and nonusers and their impact on management experiences. The use of 2.0 technologies has also been analyzed based on company size.

An online survey among 90 Spanish retailers provides a number of interesting insights in the adoption rates, the facilitating and disruptive factors in the adoption process, the types of applications used by retailers, and their experiences from them. Prior to filling in the online questionnaires, the recipients were contacted by phone and were informed about the study. A Chi-square analysis has been carried out to contrast the suggested research questions.

Retailers using Social Media as part of their marketing strategy use most social applications for customer-related purposes and see clear benefits in improving customer relations, market communication, improving their after-sales services, and obtaining customer feedback and customer information. Although many differences do not exist between large, medium, and small companies, it is remarkable that large companies use social web tools as branding and small companies as customer service.

The main problem of this study has been the low recruitment of answers by retailers.

Customers are using such technologies in overwhelming numbers and a substantial part of the customer generated content in Social Media is about brands, businesses, and products. Having a good idea about the customer dialog online can provide businesses with very valuable information and help them understand market trends but also identify potential areas of danger and problems.

The adoption of Social Media tools is a topic much studied from demand perspective. Nevertheless, the application to business and, specifically, retailing sector is less analyzed. With this study we pretend to improve this research line from offer perspective.

In the contemporary media landscape, gender violence has achieved great visibility. However, the media still struggle to represent the complexity of violence perpetrated by men against women in its various forms – femicide, domestic violence (DV), intimate partner violence and violence against women. The narratives that represent such violence as an expression of individual deviance or as a crime of passion are still the most widespread both in fictional and factual products. This chapter will look at a case study by applying a multiperspective methodology of femicide and DV in an Italian town. In particular, the exemplary case study presented here was constructed by analysing newspaper articles, social networks and one television broadcast. The first part of the chapter is dedicated to the analysis of literature on femicide, DV and gender violence in relation to studies and research on media coverage, with particular reference to Italian studies. The second part presents the methodology applied in the research. The third part presents the outcomes regarding the analysis of the narrative, highlighting the frames that characterise it. Finally, the fourth part shows the conclusion that can be derived.

In a dynamic, continuously evolving sports landscape, social media have become an indispensable tool for sports organizations to cultivate meaningful connections with fans. The rapid pace of technological advancements has elevated these digital platforms from a supplementary role to a pivotal position within strategic management frameworks. The existing literature explores how football clubs can utilize social media, but analyzing social media strategies within the context of football leagues is lacking. The absence of comparative studies benchmarking clubs across different geographical regions while simultaneously analyzing multiple social media platforms is especially noteworthy. In this study, a comprehensive analysis of social media engagement is undertaken within esteemed football leagues spanning Europe, South America and North America.

Drawing on relationship marketing and employing content analysis as a methodological tool, the study examined 10,772 posts from the official accounts of eight football leagues on Facebook, Twitter and Instagram.

Across the leagues, the findings reveal that content quality drives engagement more than frequency. In addition, several format combinations were identified that facilitate engagement and Instagram emerged as the top social media platform for generating fan engagement.

This is one of the first empirical studies focusing on optimizing the use of social media to amplify fan engagement across various geographies and social media accounts and formats simultaneously.

Some researchers consider most social media communications as public, and posts from networks such as Twitter are routinely harvested and published without anonymization and without direct consent from users. In this chapter, we argue that researchers must move beyond the permissions granted by ‘legal’ accounts of the use of these new forms of data (e.g., Terms and Conditions) to a more nuanced and reflexive ethical approach that puts user expectations, safety, and privacy rights center stage. Through two projects, we present qualitative and quantitative data that illustrate social media users’ views on the use of their data by researchers. Over four in five report expecting to be asked for their consent and nine in ten expect anonymity ahead of publication of their Twitter posts. Given the unique nature of this online public environment and what we know about users’ views pertaining to informed consent, anonymity, and harm, we conclude researchers seeking to embark on social media research should conduct a risk assessment to determine likely privacy infringement and potential user harm from publishing user content.