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Grounded in Media System Dependency theory, this work investigates the impact of new media on political efficacy. It suggests that dependence on online resources affects people’s perceptions about the democratic potential of the Internet. Using structural equation modeling, the study tests the relationship between political attitudes and the perceived utility of the Web. The analysis employs measures that take into consideration the facilitating role of communication technologies. Results indicate that online political efficacy is associated with individual views about the comprehensiveness and credibility of new media. Efficacy is also linked to the perceived ability of online tools to aid the maintenance of ideologically homogenous social networks. The intensity of Internet dependency relations is found to be predicted by the perceived comprehensiveness – but not credibility – of online news.

National media have always represented the views of prominent national corporate actors, whether they are governments or business groups. Thus, they present a public agenda that has a built-in point of view. For instance, in Britain the conservative tabloids of Murdoch's empire are generally anti-EU, pro-business, and in favor of free market policies. The columnist “Bagehot” (The Economist, September 11–17, 2010, p. 70) argues that British tabloids enjoy political power in several ways. First, “thanks to weak taboos about privacy, they wield the threat of personal exposure of politicians.” And second, “when they are not humiliating individuals, the tabloids shape political debate by the hammer of repetition. They tempt governments into policymaking by headline – a method that prizes speed, simplicity, and emotional satisfaction over sober analysis of costs and benefits.” The author concludes that years of hostile headlines about the EU have made sensible public debate impossible. The recent scandal enveloping the Murdoch media empire in Britain has exposed the extent of its media power.

This chapter investigates the status of urban youths’ knowledge of the COVID-19 pandemic and related prevention measures; their sources of information about COVID-19 and their trust in sources of information about COVID-19; credibility of urban youths’ sources of information about COVID-19; related prevention measures and the effect of the above on urban youths’ attitudes towards the adoption of preventive measures against COVID-19. An online survey and three focus group interviews were conducted to collect data. Results indicated that although the majority of young people in urban Uganda were knowledgeable about COVID-19, they also held various misconceptions about it yet this presence of cognitive dissonance, did not negatively affect their adoption of preventive measures. Instead, it worked as a motivator to find more information for change.

The purpose of this chapter is to review the accumulated research on a strategically important intangible asset – organizational reputation – and articulate promising research pathways forward. To do so, I first provide definitional clarity by comparing reputation to the related constructs of status, celebrity, legitimacy, and social approval and highlight the codifiable, cumulative, and beneficial nature of reputation. I then discuss three developments in reputation literature: (1) conceptualizing reputation as a multidimensional, rather than generalized, construct; (2) theorizing about reputational malleability rather than its path dependence; and (3) focusing on the costs of a high reputation in addition to its benefits. Based on these developments and the increasing role of social media in affecting and reflecting stakeholder perceptions, I discuss three pathways for future reputation research. Specifically, I focus on the decrease in credibility of powerful intermediaries and increase in stakeholder empowerment, conceptualization of reputation as a flow rather than a stock, and the role of strategic reticence. My hope is that this chapter will stimulate conceptual and empirical work on the role of reputation in the complex and dynamic era of social media.

Online reputation manager has become increasingly important in tourism industry. Managers, regardless of working for a hospitality structure or a tourism destination, are paying more and more attention in respect of the importance of reputational levels. Online reputation, in fact, originates in visitor's user-generated contents (UGCs) but reverberates on the whole web, on successive visitors' attitude and behavior, and on managed organization performances. How to manage online reputation in tourism and destination management anyway mostly stayed an anecdotal topic for many years. While best practices exist, indeed, literature has frequently neglected their systematization. Building on this need, this book will try to improve and organize the existing body of knowledge on this topic to help future hotel and destination managers to better deal with the mounting environmental complexity.

This chapter examines the impact of information digitization on the rise of misinformation, and the broader implications that this has for democracy. It is based on the Researching Students Information Choices (RSIC) project, which looks at how students evaluate scientific information on the internet.¹ Part of this study looked at container collapse.

In previous decades, information was contained in a physical book, newspaper, journal, magazine, or the like. These containers offered important contextual information about the origin and validity of the information. With information digitized, this context is lost. This can facilitate misinformation, as people might make incorrect judgments about information credibility because of the lack of context.

It is vital that citizens have the information literacy skills to initially evaluate information correctly. One possibility for misinformation being pervasive is that, once encoded, it becomes resistant to correction. This underscores the importance of teaching students to evaluate the credibility of information prior to the point of encoding.

To combat misinformation, librarians can teach students to evaluate containers and the indicators of credibility that they provide. Information containers can be evaluated prior to consuming information within a resource, while fact-checking only can happen after. Because of this, container evaluation can help prevent misinformation from being encoded. Our research demonstrates that this requires thoughtful engagement with the information resources and critical evaluation of the sources that produced them, and that students cannot accurately identify containers when they rely on heuristics like the URL and Google snippet.

As digital natives, young adults have been found to consider themselves to have good information literacy skills, when in fact many do not. Past research indicates that not only do young adults rely heavily on information obtained from the web and social networks, but also that they may not be able to judge the authenticity, validity, and reliability of digital information, and may share misinformation among themselves. This can be particularly problematic in the context of health information. Two complementary research studies investigated young adults’ information needs and information seeking in support of their personal well-being, and in comparison to academic and other everyday-life information domains. Results show that young adults consider a range of factors as part of their well-being; these include physical and mental health, spirituality, social connections, and financial stability. They engage in information seeking (active and passive) in support of all of these factors. While they were able to identify information resources as more or less credible, they did not necessarily choose highly credible resources most frequently. Interestingly, they did not use social media sources frequently in the context of health information, choosing to deliberately maintain a degree of privacy with respect to health. While there is evidence of some information literacy skills, there remains a need for further and more extensive information literacy education. This should be addressed by librarians from academic, consumer health, public, and school libraries.

One of the factors that make the divination of public opinion compelling is the decline of party systems and the rise of “individuated politics” (Dalton, 2002a, 2002b, 2006). If individuals are now the major actors in politics and have volatile opinions, then finding out what opinions sectors of the public have, and attempting to shape them, becomes crucial. This circumstance makes the inspection and analysis of mass opinion compelling and significant (see Ginsberg, 1986; Ginsberg & Shefter, 1990; Herbst, 1993). It also makes “public opinion” a compelling abstraction and political force. Finding it and divining its meaning has spawned its own organizational structures and constituencies.