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Article
Publication date: 23 September 2020

Shu-Chuan Chu, Tao Deng and Hong Cheng

This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda…

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Abstract

Purpose

This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda for future research.

Design/methodology/approach

Covering a 15-year time span (2004–2019), this study is focused on journal papers archived in two academic databases in social sciences: Business Source Complete and Communication and Mass Media Complete. Each of the 192 papers collected was coded for 8 major variables: journal, year of publication, research topic, country studied, type of social media investigated, method, theoretical underpinning and key findings.

Findings

Three major topic areas are identified in this study: use of social media from consumer’s perspective, use of social media from organization’s perspective and effects of social media.

Research limitations/implications

Although a few prior papers have provided a literature review of social media in tourism and hospitality, no review-based papers have ever examined social media as an advertising vehicle in the context of HTT. Most reviews to date have been limited to general social media studies, without much advancement of theory building in advertising research.

Originality/value

To the best of the authors’ knowledge, this paper represents the first theoretical review of academic research on social media advertising in HTT. The review concludes by suggesting a theoretical framework for studying social media advertising in HTT and offering an agenda for future research.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 11
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 11 July 2019

Khaldoon Nusair, Irfan Butt and S.R. Nikhashemi

While the importance of social media will continue to grow, the purpose of this study is to provide a retrospective systematic literature review of the social media

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Abstract

Purpose

While the importance of social media will continue to grow, the purpose of this study is to provide a retrospective systematic literature review of the social media research published in major hospitality and tourism journals over a specific time period.

Design/methodology/approach

The study conducted a bibliometric analysis to review the literature of 439 social media articles published in 51 hospitality and tourism journals over a 15-year time span (2002-2016).

Findings

Ulrike Gretzel authored the highest fractional citations. The results indicated that social media-related research was mostly published in top-tier journals. The International Journal of Contemporary Hospitality Management was amongst the four leading journals in terms of the percentage of published social media articles. While inter-country social media research collaborations were relatively modest, interestingly, inter-country collaborations have been steadily increasing in the past five years. Another finding indicated that social media research in hospitality and tourism journals has been predominantly quantitative. The results revealed six new areas within the consumer behaviour research theme, namely, eWOM, service recovery, customer satisfaction, brand/destination image and service quality. Finally, it is important to note that four new trends in social media research appeared between 2011 and 2016, namely, big data, netnography, Travel 2.0 and Web 2.0.

Research limitations/implications

While this study made significant contributions to the social media literature, some limitations do exist. For example, the current research excluded publications from major conferences, books, book chapters and dissertations. Additionally, it is not within the scope of this paper to take into account issues related to self-citations.

Practical implications

The results obtained from analysis contribute to a comprehensive understanding of social media research progress in hospitality and tourism. For example, evaluating the performance of individual scholars helps educational institutions to compete in the global university ranking system. Additionally, to compete for funding opportunities on the topic of social media, institutions can use citation counts to demonstrate their competitiveness. Furthermore, due to the expected future growth in the number of social media platforms, practitioners need to understand motivating factors and tourists’ needs in different countries, target market segments, age groups and cultures to create highly engaging communities around their brands.

Originality/value

To the best of the authors’ knowledge, the sample of this study synthesized the largest selection of social media articles published in hospitality and tourism journals. This is the first study to apply the fractional score at the author level, the adjusted appearance score at the university level and the average citation score at the journal and inter-country levels in the analysis. In addition, prevalent research orientations and research trends in social media made significant contributions to existing literature.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 6 May 2021

Miral Sabry AlAshry

The purpose of this study is to investigate Libyan journalists’ perspectives regarding the media laws Articles 37,132, 38 and 46, which address media freedom in the new…

Abstract

Purpose

The purpose of this study is to investigate Libyan journalists’ perspectives regarding the media laws Articles 37,132, 38 and 46, which address media freedom in the new Libyan Constitution of 2017.

Design/methodology/approach

Focus group discussions were done with 35 Libyan journalists, 12 of them from the Constitution Committee, while 23 of them reported the update of the constitution in the Libyan Parliament.

Findings

The results of the study indicated that there were media laws articles that did not conform to the international laws and United Nations treaties, which the Libyan Parliament committee approved. Another finding from the journalists was the Constitution should provide and guarantee press freedom, while media laws articles approved to put a paragraph about “censorship” in the press and media as a tool to silence government opposition. In addition, journalists indicated future constitution should redraft Article 38 to conform with Article 19 of the “International Covenant on Civil and Political Rights,” to support the “principles of freedom of expression and information” without control. Moreover, Article 46 needs to be changed and linked to the “provisions of international law on the right of information access” to improve the access and dissemination of information in the media.

Practical implications

Redrafting the constitution articles in the future can be summarised as follows: First, the Libyan Constitution should provide and guarantee press freedom without any censorship and include clear articles to protect journalists in conflict zones. Second, Articles 37,132 and 38, about “freedom of information and publication,” need to be redrafted to link with Article 19 of the “International Covenant on Civil and Political Rights,” to support the principles of freedom of expression and information, and the use of this right must not be subject to prior control. Third, Article 46 needs to be changed and linked to the provisions of “International law on the Right of Access to Information” to improve access and dissemination of information in the media to protect confidentiality sources. The most important articles should be implemented (freedom of information and personal information act) because after the Arab Spring revolutions, there was a transitional period in societies and a change in the constitutions of Tunisia and Egypt. They developed legal articles about media freedom so that Libya resembles other Arab countries. From that point, the journalists recommended that all information should be protected from government interference to ensure transparency, combat corruption and protect independent journalists. These articles will open the way to add more development articles to media freedom rules in the Journalists’ Syndicate. Fourth, there are also various types of threats encountered by journalists in their work. In pursuit of their right and freedom of expression, they recommended that Libya must establish an independent self-regulatory media that are free from political and economic influence. Fifth, journalists need licenses for them to work through the syndicate. The new syndicate should play an active role to safeguard the rights of journalists, activists and media entities to carry out their work and end the self-censorship. Sixth, the constitution should also add articles to end the impunity and change the articles in the penal code. Overall, the journalists covering the conflict and war are encountering threats, violence and imprisonment. As a result, Libyan journalists must seek new legislation to defend independent journalism and freedom of expression in their deeply divided country. In addition, they need to have a strong central authority to defend journalists and journalism in wartime, where journalists are regularly threatened, abducted and sometimes killed. Also, the Libyan Journalists Syndicate should stress the importance of the media’s self-regulation to guarantee their rights to freedom of expression, grant their readers’ respect and minimise government’s interference. Finally, they need to develop new laws to grant media freedom from regulations and restrictions, as well as defend and promote democracy, the citizens’ right to be informed, as well as their right to discuss and disseminate information. There is also the need to implement articles in the constitution, articles about the protection of political speech, which would be specific enough to differentiate between what is legally permitted and what may be ethically offensive.

Originality/value

This study will help the new Libyan parliament after the legislative elections on 24 December 2021 to amend the media laws articles in the constitution.

Details

Journal of Information, Communication and Ethics in Society, vol. 19 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

Book part
Publication date: 22 July 2021

Jelena Brankovic

Rankings are widely regarded as particularly well-suited for capturing the public eye, which is considered a reason why they have become ubiquitous. However, we know…

Abstract

Rankings are widely regarded as particularly well-suited for capturing the public eye, which is considered a reason why they have become ubiquitous. However, we know little about how rankings direct media attention, as well as how media in turn shape and help sustain careers of specific rankings in the public over longer periods of time. To advance our understanding of the discursive dynamics at the intersection of rankings and the press, this study examines the media career of the Global Slavery Index (GSI) by analyzing 361 newspaper and magazine articles, published between the release of index’s inaugural edition in 2013 and until the end of 2019. To interpret the media coverage, the study draws attention to GSI’s universality, highly rationalized character, and a pledge to spotlight violation of the global moral order. The examination of the media coverage points to the following properties of the index as having shaped and helped sustain its career in the public: (1) repeated publication; (2) broad conceptualization of modern slavery; and (3) the construction thereof as a measurable global burden. The study finds that, throughout the period, the media were remarkably consistent in amplifying the most dramatic elements of the index. Over time, however, the index was increasingly more invoked for other purposes, usually either to lend credibility to a story or as a way of embedding local and situational concerns into global narratives.

Details

Worlds of Rankings
Type: Book
ISBN: 978-1-80117-106-9

Keywords

Article
Publication date: 12 August 2022

Swagato Chatterjee and Meghraj Panmand

In the age of social media, when publishers are vying for consumer attention, click-baits have become very common. Not only viral websites but also mainstream publishers…

Abstract

Purpose

In the age of social media, when publishers are vying for consumer attention, click-baits have become very common. Not only viral websites but also mainstream publishers, such as news channels, use click-baits for generating traffic. Therefore, click-bait detection and prediction of click-bait virality have become important challenges for social media platforms to keep the platform click-bait free and give a better user experience. The purpose of this study is to try exploring how the contents of the social media posts and the article can be used to explain and predict social media posts and the virality of a click-bait.

Design/methodology/approach

This study has used 17,745 tweets from Twitter with 4,370 click-baits from top 27 publishers and applied econometric along with machine learning methods to explain and predict click-baitiness and click-bait virality.

Findings

This study finds that language formality, readability, sentiment scores and proper noun usage of social media posts and various parts of the target article plays differential and important roles in click-baitiness and click-bait virality.

Research limitations/implications

The paper contributes toward the literature of dark behavior in social media at large and click-bait prediction and explanation in particular. It focuses on the differential roles of the social media post, the article shared and the source in explaining click-baitiness and click-bait virality via psycho-linguistic framework. The paper also provides explanability to the econometric and machine learning predictive models, thus performing methodological contribution too.

Practical implications

The paper helps social media managers create a mechanism to detect click-baits and also predict which ones of them can become viral so that corrective measures can be taken.

Originality/value

To the best of the authors’ knowledge, this is one of the first papers which focus on both explaining and predicting click-baitiness and click-bait virality.

Details

Industrial Management & Data Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-5577

Keywords

Book part
Publication date: 30 November 2020

Luca Rollè, Fabrizio Santoniccolo, Domenico D'Amico and Tommaso Trombetta

Introduction: Media representation of intimate partner violence (IPV) can influence public opinion and understanding of the phenomena and guide health policies. The…

Abstract

Introduction: Media representation of intimate partner violence (IPV) can influence public opinion and understanding of the phenomena and guide health policies. The current review has the aim to explore and discuss international, scientific literature focused on the portrayal of IPV in written forms of news media.

Method: Searching through EBSCO and PubMed, 2,435 studies were found and 41 were included in the current review.

Results: Bias in the portrayal of IPV was found within the studies included. While IPV-related news was mainly focused on male-perpetrated violence within heterosexual couples, little attention was paid to same-sex intimate partner violence (SSIPV). Newsworthy stories dominate IPV reporting within news media and a sensationalistic style was often employed. Furthermore, contextual information was often limited and the adoption of a thematic frame was rare, while news media were found to commonly employ an episodic frame. Official sources and family, friends and neighbours were the most quoted sources in news articles, while IPV experts were rarely drawn on for information. Regarding media representation of perpetrators, mainly regarding male abusers, news articles reported several reasons behind the violence with the consequence to justify and exonerate them from their responsibilities. Female perpetrators were found to be depicted, in some cases, as ‘mad’ or ‘bad’ people. Finally, victim-blaming content emerged within many of the articles included.

Conclusion: Bias in the media representation of IPV emerged in the current review, which needs to be addressed to positively influence public opinion and to promote an adequate understanding of the phenomena.

Details

Gendered Domestic Violence and Abuse in Popular Culture
Type: Book
ISBN: 978-1-83867-781-7

Keywords

Open Access
Article
Publication date: 10 October 2021

Anisa Aini Arifin and Thomas Taro Lennerfors

Voice assistant (VA) technology is one of the fastest-growing artificial intelligence applications at present. However, the burgeoning scholarship argues that there are…

Abstract

Purpose

Voice assistant (VA) technology is one of the fastest-growing artificial intelligence applications at present. However, the burgeoning scholarship argues that there are ethical challenges relating to this new technology, not the least related to privacy, which affects the technology’s acceptance. Given that the media impacts public opinion and acceptance of VA and that there are no studies on media coverage of VA, the study focuses on media coverage. In addition, this study aims to focus on media coverage in Indonesia, a country that has been underrepresented in earlier research.

Design/methodology/approach

The authors used critical discourse analysis of media texts, focusing on three levels (text, discourse practice and social practice) to study how VA technology was discussed in the Indonesian context and what power relations frame the representation. In total, 501 articles were collected from seven national media in Indonesia from 2010 to 2020 and the authors particularly focus on the 45 articles that concern ethics.

Findings

The ethical topics covered are gender issues, false marketing, ethical wrongdoing, ethically positive effects, misuse, privacy and security. More importantly, when they are discussed, they are presented as constituting no real critical problem. Regarding discursive practices, the media coverage is highly influenced by foreign media and most of the articles are directed to well-educated Indonesians. Finally, regarding social practices, the authors hold that the government ideology of technological advancement is related to this positive portrayal of VAs.

Originality/value

First, to provide the first media discourse study about ethical issues of VAs. Second, to provide insights from a non-Western context, namely, Indonesia, which is underrepresented in the research on ethics of VAs.

Details

Journal of Information, Communication and Ethics in Society, vol. 20 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Book part
Publication date: 23 November 2012

Stephanie Howells

Purpose – This chapter is an exploration of how the Canadian media characterize the entire population of Canadian school shootings over a 25-year time period.…

Abstract

Purpose – This chapter is an exploration of how the Canadian media characterize the entire population of Canadian school shootings over a 25-year time period.

Methodology/approach – This chapter uses frame analysis to examine how the media characterize and frame Canadian school shootings within The Globe and Mail, a Canadian national newspaper.

Findings – This chapter demonstrates that the Canadian media utilize a small number of frames consistently over the 25-year period of analysis. Instead of changing their frame use within events over time, Canadian school shootings receive their own “frame emphasis,” reflecting the unique characteristics of each particular shooting. Additionally, the media utilize “exemplars,” or references to past North American school shootings, that serve as rhetorical anchors for future discussion of shooting events as they occur.

Research limitations/implications – As only one Canadian newspaper was utilized, this chapter may not be reflective of all Canadian news media.

Social implications – This chapter demonstrates the need to explore entire populations of school shootings in order to understand media frame use within and across events over time. It also demonstrates the need for international comparisons of school shootings, as the media utilize international exemplars to demonstrate links between school shooting events.

Originality/value of chapter – This chapter is unique in that it examines the entire population of Canadian school shootings to date (n=27), and it is the first to undertake a frame analysis of exclusively Canadian shootings.

Details

School Shootings: Mediatized Violence in a Global Age
Type: Book
ISBN: 978-1-78052-919-6

Keywords

Article
Publication date: 7 October 2021

Vikas Gupta, Shveta Singh and Surendra S. Yadav

In initial public offerings (IPOs), the media plays a pivotal role by disseminating the information to the investors who generally lack the expertise to understand the…

Abstract

Purpose

In initial public offerings (IPOs), the media plays a pivotal role by disseminating the information to the investors who generally lack the expertise to understand the information through the prospectus. Thus, media coverage can impact the investment decision of the investors and the IPO performance. Media typically covers the IPO before listing, suggesting that it may play an important role in explaining the opening price rather than the closing price on the day of listing. Therefore, this study aims to disaggregate the traditional IPO underpricing into three categories: voluntary, pre-market and post-market and provides a comparative analysis of the media sentiments impact on the traditional and disaggregated IPO underpricing. The authors’ disaggregated IPO underpricing analysis will facilitate the investors in making an effective investment strategy based on media sentiments.

Design/methodology/approach

The study deploys sentiment analysis using bags of n (2) grams approach to gauge the sentiments on 2,891 media articles and uses “robust-regression” technique to analyze them on a sample of 222 Indian IPOs during 2009–2018.

Findings

The study reports that the sentiment score is positively related to the traditional underpricing; the sentiment score is positively associated with the pre-market underpricing and does not have any significant relationship with the post-market underpricing; the number of media articles does not play a significant role in explaining the IPO underpricing. The findings highlight the presence of a semi-strong form of efficiency in the Indian IPO market.

Originality/value

Existing literature focuses that the role of media on IPO performance is based on the developed countries. IPO laws differ based on the countries. For instance, in India, investors can check the demand by the other categories of investors on a real-time basis. Thus, it is interesting to study whether, with such a high level of transparency, media can explain IPO performance in the Indian market. Media generally covers IPO before listing; therefore, the present study disaggregates the IPO underpricing to evaluate the role of media on the primary and secondary market separately. It will help the investors to decide when to enter and exit the market.

Details

Journal of Asia Business Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1558-7894

Keywords

Article
Publication date: 26 February 2020

Khaldoon Nusair

This paper aims to provide a comprehensive bibliometric analysis of the current state of social media literature by examining co-word network analysis and thematic keyword…

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Abstract

Purpose

This paper aims to provide a comprehensive bibliometric analysis of the current state of social media literature by examining co-word network analysis and thematic keyword analysis of both scholars and hospitality and tourism journals in three sub-periods (2002-2006, 2007-2012 and 2013-2018).

Design/methodology/approach

This research used a bibliometric analysis of social media literature in the field of hospitality and tourism by synthesizing the literature of a large sample of 601 studies over an extended time period (2002-2018).

Findings

The jump in the number of examined contexts, platforms, methodological approaches and research implications during 2007-2012 has marked the start of social media as a new phenomenon in hospitality and tourism research. Interestingly, International Journal of Contemporary Hospitality Management was a leading contributor to social media research between 2017 and 2018. The period 2013-2018 has witnessed newly emerging trends such as “big data,” “e-tourism,” “green experience” and “smart tourism.” This study’s analysis indicated that few keywords in social media appeared in the maturity stage. New platforms such as “Expedia,” “Foursquare,” “Flickr,” “Pinterest,” “Couchsurfing” and “Twitter” appeared between 2013 and 2018.

Originality/value

The scope of past research on the evolution of social media was limited to either a few of the most popular cited journals and/or analysis within a narrow time span. In contrast, the present study aims to uncover the rapid progress in social media research between 2002 and 2018, addressing growth in breadth and depth of thematic areas. Finally, this paper concluded with the proposal of knowledge-based life cycle framework that identifies key themes related to social media research. This framework provided insights into what has been addressed in previous literature (maturity and decline stages) and reported the topics that have been under-researched (introduction and growth stages).

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

1 – 10 of over 87000