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This paper aims to discuss the mediating effects of innovation on the relationship between knowledge management and firm competitiveness.

A self-administered questionnaire was used to collect data from small construction firms in the Eastern Region of Peninsular Malaysia. Out of the 190 construction firms surveyed, 153 (80.5%) respondents returned their completed questionnaire. These were used for data analysis. The data were then analyzed using the covariance-based structural equation modeling (SEM).

Knowledge management had a direct and significant positive effect on firm competitiveness. Nonetheless, the effect of knowledge management on firm competitiveness was mediated by innovation. This indicates that knowledge management should be supported by technical and administrative innovations in the firm.

The data collected were from a limited sample of construction firms. In addition, conducting a study on a region of Malaysia may limit the generalizability of the model.

While knowledge management is crucial for a firm’s competitiveness, technical and administrative innovations must be concurrently improved for a stronger firm competitiveness. This is especially true in terms of financial strength and core competence.

This paper provides some empirical evidence that technical and administrative innovations fully mediated the relationship between knowledge management and firm competitiveness. The results consolidate the resource-based view on the importance of internal resource and capability of the firm and improve KM research area. It also strengthens the view that KM is a critical factor for firm competitiveness, but a good KM without strong innovation will not increase the competitiveness of small construction firms.

The purpose of this paper is to construct an empirical model of innovation as a competence of individuals and validate it. The model takes into consideration the multidimensional characteristics of individuals and the parameters of surrounding ecosystem and establishes their associations with the innovation as a competence.

The model is built based on an extensive review of literature relating to innovation. A diagnostic study is conducted in a large information technology (IT) company to validate the model. The experiment is conducted over a sample of 442 individuals and uses appropriate reliability measures and chi square analysis as a validation technique.

The study establishes association of various measures of innovation competency with individual characteristics and ecosystem parameters. Some of the salient findings are that individuals having a high degree of self‐belief, and an ecosystem where the habits of celebrating success and competitive market are found, do better on innovation as a competence.

This study has significant implications and its findings can facilitate individuals and ecosystem managers to undertake progressive actions. Although the findings are limited to the IT industry, the implications can spread over to formulating competence development strategy in any organizational setting. However, the scope exists to make the research broad based, including factors such as geography, culture, business area of operation, size of organization, etc.

Innovation as a competence of an individual is pivotal to an organization's competitive advantage. This study can facilitate competency management, such as competency planning, deployment, development, utilization and ecosystem up‐gradation.

The model is empirical in nature and has been tested in a large Indian IT firm and the managers have found this model pragmatic and practical.

The purpose of this research is to propose a new model for the integration of concurrent function deployment (CFD) and parameter (P) diagram in order to prioritize innovation factors.

Each of the approaches of CFD and P diagram and their features has been demonstrated and according to their common features, an integrated model has been designed in two phases. It has been examined in Sepahan Industrial Group, of which the major product is API gas pipeline network demanded by Isfahan Province Gas Organization. A questionnaire has been designed and delivered to four major units of Isfahan Province Gas Organization.

“Hydrostatic test” and “number of close end branch pipes” with the average values of 4.78 and 3.31 have been found as the first and last priorities of importance to customers, respectively. The output of the first phase includes “equipments” as the first priority of control factors, and “changing market or customers wants” as the first priority of noise factors. The results of the second phase show that “fault‐free product” and “successful innovation outcomes” are, respectively, recognized as first priorities of response factors. Finally, “successful innovation outcomes” has been determined as the first priority of response factors.

The matrixes of the two phases could become larger if the number of factors in the P diagram increases, and therefore, filling and analyzing the matrixes might become time consuming and difficult.

The proposed integrated model can be effective for almost all organizations that aim to meet the dynamic needs of markets and customers and intend to incorporate innovation in their products and services. By the new approach, determination and prioritization of innovation factors can be done based on customers' viewpoint, while in the traditional approaches this was done only from the viewpoint of engineers and designers.

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and non-economic activities. Researchers have increasingly focused on the adoption and use of ICT by small and medium enterprises (SMEs) as the economic development of a country is largely dependent on them. Following the success of ICT utilisation in SMEs in developed countries, many developing countries are looking to utilise the potential of the technology to develop SMEs. Past studies have shown that the contribution of ICT to the performance of SMEs is not clear and certain. Thus, it is crucial to determine the effectiveness of ICT in generating firm performance since this has implications for SMEs’ expenditure on the technology. This research examines the diffusion of ICT among SMEs with respect to the typical stages from innovation adoption to post-adoption, by analysing the actual usage of ICT and value creation. The mediating effects of integration and utilisation on SME performance are also studied. Grounded in the innovation diffusion literature, institutional theory and resource-based theory, this study has developed a comprehensive integrated research model focused on the research objectives. Following a positivist research paradigm, this study employs a mixed-method research approach. A preliminary conceptual framework is developed through an extensive literature review and is refined by results from an in-depth field study. During the field study, a total of 11 SME owners or decision-makers were interviewed. The recorded interviews were transcribed and analysed using NVivo 10 to refine the model to develop the research hypotheses. The final research model is composed of 30 first-order and five higher-order constructs which involve both reflective and formative measures. Partial least squares-based structural equation modelling (PLS-SEM) is employed to test the theoretical model with a cross-sectional data set of 282 SMEs in Bangladesh. Survey data were collected using a structured questionnaire issued to SMEs selected by applying a stratified random sampling technique. The structural equation modelling utilises a two-step procedure of data analysis. Prior to estimating the structural model, the measurement model is examined for construct validity of the study variables (i.e. convergent and discriminant validity).

The estimates show cognitive evaluation as an important antecedent for expectation which is shaped primarily by the entrepreneurs’ beliefs (perception) and also influenced by the owners’ innovativeness and culture. Culture further influences expectation. The study finds that facilitating condition, environmental pressure and country readiness are important antecedents of expectation and ICT use. The results also reveal that integration and the degree of ICT utilisation significantly affect SMEs’ performance. Surprisingly, the findings do not reveal any significant impact of ICT usage on performance which apparently suggests the possibility of the ICT productivity paradox. However, the analysis finally proves the non-existence of the paradox by demonstrating the mediating role of ICT integration and degree of utilisation explain the influence of information technology (IT) usage on firm performance which is consistent with the resource-based theory. The results suggest that the use of ICT can enhance SMEs’ performance if the technology is integrated and properly utilised. SME owners or managers, interested stakeholders and policy makers may follow the study’s outcomes and focus on ICT integration and degree of utilisation with a view to attaining superior organisational performance.

This study urges concerned business enterprises and government to look at the environmental and cultural factors with a view to achieving ICT usage success in terms of enhanced firm performance. In particular, improving organisational practices and procedures by eliminating the traditional power distance inside organisations and implementing necessary rules and regulations are important actions for managing environmental and cultural uncertainties. The application of a Bengali user interface may help to ensure the productivity of ICT use by SMEs in Bangladesh. Establishing a favourable national technology infrastructure and legal environment may contribute positively to improving the overall situation. This study also suggests some changes and modifications in the country’s existing policies and strategies. The government and policy makers should undertake mass promotional programs to disseminate information about the various uses of computers and their contribution in developing better organisational performance. Organising specialised training programs for SME capacity building may succeed in attaining the motivation for SMEs to use ICT. Ensuring easy access to the technology by providing loans, grants and subsidies is important. Various stakeholders, partners and related organisations should come forward to support government policies and priorities in order to ensure the productive use of ICT among SMEs which finally will help to foster Bangladesh’s economic development.

Addresses the standardization of the measurements and the labels for concepts commonly used in the study of work organizations. As a reference handbook and research tool, seeks to improve measurement in the study of work organizations and to facilitate the teaching of introductory courses in this subject. Focuses solely on work organizations, that is, social systems in which members work for money. Defines measurement and distinguishes four levels: nominal, ordinal, interval and ratio. Selects specific measures on the basis of quality, diversity, simplicity and availability and evaluates each measure for its validity and reliability. Employs a set of 38 concepts ‐ ranging from “absenteeism” to “turnover” as the handbook’s frame of reference. Concludes by reviewing organizational measurement over the past 30 years and recommending future measurement reseach.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

The purpose of this paper is to develop a comprehensive continuous innovation capability (CIC) measurement model in manufacturing sectors.

The development of this CIC model was conducted through three stages of research, i.e. identification of manufacturing continuous innovation measures (MCIMs), development of measurement model, followed by model evaluation and validation. MCIMs were identified using systematic literature review and focus group discussion. Selection process for MCIMs employed the fuzzy Delphi method. To develop measurement model, contextual relationships between MCIMs were assessed using total interpretive structural modeling, followed by measurements of MCIMs weight with the analytical network process method. Then, assessment indicators for each MCIM and criteria were determined as well as mathematical model to measure CIC scores. Model evaluation and validation were performed in two case studies: in an automotive company and an electronics company.

This research produced 50 criteria and 103 assessment indicators, as well as mathematical model to measure CIC scores. The validation process showed that currently developed model was deemed valid.

The results of this research are expected to provide a practical input for manufacturing company managers in managing their innovation activities systematically and comprehensively.

The CIC model is a new comprehensive measurement model; it integrates three fundamental elements of CI capability measurement, considering all important dimensions in a company and also able to explain contextual relationships between measured factors.

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

This study seeks to provide a broad ranging review that identifies, summarises and integrates the different multi-level approaches contributing to advances in research on measuring IC. This furthermore sets out and highlights an agenda for future research.

Deploying a systematic and thorough review of the literature, the authors were able to identify 60 articles and identify the main theories applied and the respective methodological orientations of these articles across three levels of analysis: micro, meso and macro.

The study's findings suggest that the literature on measuring IC has approached the theme across three different levels –micro, meso and macro. In addition, the results enable the identification of seven dimensions to IC: competitive advantage, economic value generated, resources and capacities, corporate governance, IC components, innovation management and the dissemination of IC.

The mixed-methods approach, which combines a traditional systematic literature review with ontological thematic analysis, casts light on the core aspects that led to the identification of a new approach in the academic literature on measuring IC.

This study puts forward a holistic model with measurements for IC across the three levels of analysis as well as the respective criteria for choosing the variables.

This study represents a first attempt to analyse the emerging literature on IC measurement through a multi-level approach; integrating and extracting the potential theoretical contributions in this field of knowledge; proposing an integrated model as well as a theoretically relevant and innovative research agenda that opens up paths to future research projects.

The essential investments in new product development (NPD) made by industrial companies entail effective management of NPD activities. In this context, performance measurement is one of the means that can be employed in the pursuit of effectiveness.