Search results

1 – 10 of 22
Article
Publication date: 6 February 2017

Maurizio Galetto, Fiorenzo Franceschini and Luca Mastrogiacomo

The purpose of this paper is to verify a possible relationship between quality management system certification according to ISO 9001 standard and risk of failure of…

Abstract

Purpose

The purpose of this paper is to verify a possible relationship between quality management system certification according to ISO 9001 standard and risk of failure of Italian companies.

Design/methodology/approach

A synthetic index which summarize the most crucial economic/financial aspects of the studied companies is assumed as the response variable of a statistical model for studying the effects of four specific factors: certification, company size, regional development and manufacturing sub-sector. The analysis is conducted on a sample of Italian companies belonging to different manufacturing sub-sectors. The used data are obtained from the database Aida® by Bureau van Dijk and from the database of the Italian accreditation body Accredia. The study is based on analysis of variance (ANOVA) and contingency tables.

Findings

Preliminary results of ANOVA show that only company size, regional development and manufacturing sub-sector can be considered fully significant. Furthermore, the major conclusion from the analysis of contingency tables is that ISO 9001 certification is connected to the legal status (active, not active) of a company only for a portion for the studied manufacturing sub-sectors. Hence, the scenario is quite variegated and a significant positive interaction between certification and corporate performance is not always confirmed.

Research limitations/implications

Although the research shows some interesting results, it is liable to extensions and improvements. In particular, at the current exploratory level, it is limited to a specific period of time and considers only the Italian sector, but it could be extended to a wider number of years and to European and international level.

Practical implications

The study opens a way for a number of important questions about the meaning, usefulness and effectiveness of ISO 9001 certification. In particular, it may be time to ask whether the paradigm of certification actually needs a radical rethink.

Originality/value

This work represents a first exploratory attempt to correlate the risk of failure with the achievement of ISO 9001 certification. There are several similar works in literature which, however, focus mainly on sectorial aspects of the corporate background.

Details

International Journal of Quality & Reliability Management, vol. 34 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 29 November 2018

Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, Luca Mastrogiacomo and Alfonso Hernandez-Vivanco

The purpose of this paper is to dissect the diffusion of the number of organizations that implemented multiple management systems (MSs), considering the International…

Abstract

Purpose

The purpose of this paper is to dissect the diffusion of the number of organizations that implemented multiple management systems (MSs), considering the International Organization for Standardization (ISO) 9001, ISO 14001 and OHSAS 18001 standards (quality, environment and safety) in the South European countries: Italy, Portugal and Spain. In addition, based on the data collected, forecasting models were developed to assess at which extent the multiple certifications are expected to occur in each studied country.

Design/methodology/approach

Data concerning the evolution of the amount of multiple MSs in Italy, Portugal and Spain were collected for the period between 1999 and 2015. The behavior of the evolution of the number of MSs over the years was studied adopting both the Gompertz and the Logistic models. The results obtained with these two models were compared and analyzed to provide a forecast for the next years.

Findings

The diffusion throughout the years of the number of MSs presents an S-shaped behavior. The evolution of the amount of MSs in countries with a lower saturation level are properly fitted by the Gompertz model whereas the Logistic model fits more accurately when considering countries with a larger saturation level.

Research limitations/implications

The data related to the early years are not available in some of the countries. To overcome this shortcoming missing data were extrapolated from the data set provided by the annual ISO survey. Additionally, the integration level attained by each company was not assessed and, on this regard and in the scope of this paper, an integrated management system is understood as implemented when organizations have multiple MSs implemented.

Practical implications

The results provide a cross-sectional portrayal of the diffusion of MSs certifications in the South European countries and enable a forecast for the trend in the next years.

Originality/value

This study aims for the first time, to the best of the authors’ knowledge, to analyze the diffusion of multiple MSs throughout the years.

Details

International Journal of Quality & Reliability Management, vol. 35 no. 10
Type: Research Article
ISSN: 0265-671X

Keywords

Content available

Abstract

Details

Benchmarking: An International Journal, vol. 13 no. 4
Type: Research Article
ISSN: 1463-5771

Article
Publication date: 1 October 2004

Fiorenzo Franceschini and Maurizio Galetto

Learning behaviors related to quality improvement in manufacturing systems (i.e. reduction of defectiveness over production cycles) are widely investigated. Many different…

Abstract

Learning behaviors related to quality improvement in manufacturing systems (i.e. reduction of defectiveness over production cycles) are widely investigated. Many different approaches have been introduced to describe the link between the learning mechanism and quality performance of a plant. In a previous study by the same authors, a set of learning “composition laws” for two basic structures were defined to provide a tool to forecast the behavior of complex manufacturing systems composed by a network of elementary processes. This paper presents an empirical investigation about these learning composition laws on a real case in the field of automotive exhaust‐systems manufacturing.

Details

Journal of Manufacturing Technology Management, vol. 15 no. 7
Type: Research Article
ISSN: 1741-038X

Keywords

Content available
Article
Publication date: 1 July 2006

M. Ruhul Amin

362

Abstract

Details

Benchmarking: An International Journal, vol. 13 no. 4
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 1 July 2006

F. Franceschini, M. Galetto and P. Cecconi

To provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.

2716

Abstract

Purpose

To provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.

Design/methodology/approach

The starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001 certificates” document. Available data concur to trace a synthesis of what has happened and what is in process all over the world. Five main aspects are discussed: the correspondence between ISO 9000 standards and total quality management strategy; the effects of ISO 9000 certification on business performance; the ISO 9000 certificates diffusion in the world; the comparison between economical and entrepreneurial structure of different countries and certificates diffusion; the proposal of a prediction model for the diffusion of ISO 9000 certificates.

Findings

The evolution curve of the number of certificates over time in each country presents a “saturation effect.” This behavior has been analyzed by a diffusion forecasting model. The analysis of regional share certificates evolution evidences a sensible increase of Far East countries. The analysis of ISO 9000 certificates' share by industrial sector highlights a growth for the most sectors; only a few of them show a negative trend in last two years. A relationship between ISO 9000 certificates and socio‐economic indicators of a country (human development index, gross national product) has been individuated.

Practical implications

The stunning growth of ISO 9000 certifications all over the world confirms a strong polarization of enterprises' interest in this practice. Looking at the empirical data, some questions come out about the future. Will the certification market go on? Will certified enterprises continue to be interested to the certification process?

Originality/value

This paper analyzes the worldwide evolution of ISO 9000 certification and suggests a new prediction model for the diffusion of ISO 9000 certificates.

Details

Benchmarking: An International Journal, vol. 13 no. 4
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 19 April 2011

Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano and Luca Mastrogiacomo

The goal of this paper is to suggest a new incentive model that is capable of creating the conditions for the autonomous growth of diffusion and credibility of the ISO…

Abstract

Purpose

The goal of this paper is to suggest a new incentive model that is capable of creating the conditions for the autonomous growth of diffusion and credibility of the ISO 9000 national quality certification system.

Design/methodology/approach

The first part of this work contains some considerations about the general interest of organisations in quality certification systems, emphasising the advantages and the drawbacks in being certified. Next, the attention shifts to future scenarios. Specifically, a new model is proposed that is capable of encouraging certified organisations (COs) and certification bodies (CBs) that operate blamelessly and seriously, while at the same time penalising those that do not.

Findings

The suggested model consists of two inter‐connected sub‐models relative to COs and CBs, respectively. Each sub‐model includes different states with different incentives/penalties. The switch‐over from one state to another depends on the practical results recorded in recent years by the CO/CB of interest. The switching rules are based on a set of objective, transparent, and non‐manipulable indicators.

Research limitations/implications

On‐site analyses and simulations are necessary so as to tune optimal switching rules to balance the whole model.

Practical implications

The (possible) future implementation of the model could have great impact on COs' and CBs' modi operandi, promoting the real implementation of quality management practices but – at the same time – not requiring significant additional effort from the state and the authorities accrediting/controlling CBs.

Originality/value

The proposed model is absolutely new and may represent a proper way to combine the interests and expectations of COs and CBs into a unique “virtuous circle” for improving the real implementation of quality management.

Details

International Journal of Quality & Reliability Management, vol. 28 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 23 May 2008

Fiorenzo Franceschini, Maurizio Galetto, Luca Mastrogiacomo and Luciano Viticchiè

ISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical…

1112

Abstract

Purpose

ISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand, there is an important increase in the number of certifications. The purpose of this paper is to pick out the different components and aspects which make Italian dynamics so particular.

Design/methodology/approach

In order to do that the single commodity sector was analyzed, studying certifications diffusion in terms of certified sites. With the aim of specializing the analysis within commodity sectors, this information has been compared with the Gross Domestic Product (GDP) percentage expressed by each sector.

Finding

The analysis shows that ISO certifications diffusion followed different dynamics depending on the commodity sectors. These reacted in different ways to the discontinuity of 2003, the year in which ISO 9000 standards changed from the 1994 to the 2000 version.

Research limitations/implications

Future research efforts will be directed at an in‐depth analysis of the differences between ISO 9000 and ISO 14000 certified and analogous non‐certified firms. This analysis will be performed using performance indices such as the number of employees, the profitability, the volume of business, etc.

Originality/value

The paper analyzes the dynamic of ISO 9000 and ISO 14000 certification diffusion in Italy in different commodity sectors. The term of comparison is given by the contribution given by each sector to the GDP.

Details

International Journal of Quality & Reliability Management, vol. 25 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 January 2004

Fiorenzo Franceschini, Maurizio Galetto and Giovanni Giannì

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and organizations. This paper presents a detailed analysis of…

1265

Abstract

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and organizations. This paper presents a detailed analysis of certification diffusion in Italy and in some European countries with similar economic structures. Benchmarking and evolution forecasts are based on the “logistic model”, traditionally used for studying biological growth phenomena. The presentation is supported by many empirical data, which show that, in many countries, the phenomenon is going to be close to saturation. Finally, some considerations about new developments, after the present “certification era”, are proposed.

Details

International Journal of Quality & Reliability Management, vol. 21 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 25 May 2010

Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano and Luca Mastrogiacomo

One of the stated goals behind the formation of the International Organization for Standardization was to develop standards to facilitate international trade in goods and…

1098

Abstract

Purpose

One of the stated goals behind the formation of the International Organization for Standardization was to develop standards to facilitate international trade in goods and services. This goal has caused different country‐group trends in the diffusion of ISO certification. The purpose of this paper is to create a taxonomy of ISO 9000 certification diffusion in Europe.

Design/methodology/approach

The diffusion of ISO certificates in Europe was analyzed using the single linkage clustering algorithm. Then the features of each cluster were highlighted.

Findings

European nations were found to belong to three macro areas which differ for patterns of ISO 9000 certification diffusion: the constant growth area, the saturation area and the decline area.

Research limitations/implications

The present study deals with European nations, focusing on ISO 9000 standards. Future research will be addressed toward the analysis of other standards in a wider geographical area in order to see if the results found for the European reality may be extended. In addition the outcomes of such analysis may be used to enhance the existing models for the diffusion of ISO 9000 certification.

Practical implications

The analysis of the evolution of the certification market may arouse the interest of both companies and certification bodies that, from this study, may gain an insight into the future possible demand of certification. Furthermore, this study can be interesting from a legislature point of view, providing an answer to a more general question: “What is the general life cycle of standards or regulations?”

Originality/value

The novelty of the paper is the clustering approach that allows the grouping of different nations according to similar diffusion dynamics.

Details

International Journal of Quality & Reliability Management, vol. 27 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

1 – 10 of 22