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Publication date: 8 May 2002

Index

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Understanding Reference Transactions: Transforming an Art into a Science

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ISBN: 978-0-12587-780-0

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Book part

Publication date: 8 May 2002

Evaluating and Measuring Reference Service

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

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ISBN: 978-0-12587-780-0

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Publication date: 8 May 2002

Systems Analysis of the Reference Process

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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Book part

Publication date: 8 May 2002

Bibliography

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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Publication date: 8 May 2002

The Multilevel Nature of Reference Service

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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Publication date: 8 May 2002

Defining and Modeling Reference Service

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

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ISBN: 978-0-12587-780-0

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Book part

Publication date: 8 May 2002

Conclusions and Implications

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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Book part

Publication date: 8 May 2002

Introduction

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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Book part

Publication date: 8 May 2002

Data Analysis and Findings

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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Book part

Publication date: 8 May 2002

Multilevel Modeling and Reference Service Evaluation

Matthew L. Saxton and John V. Richardson

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Understanding Reference Transactions: Transforming an Art into a Science

Type: Book

DOI:

ISBN: 978-0-12587-780-0

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1 – 10 of 77

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Index

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Evaluating and Measuring Reference Service

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Systems Analysis of the Reference Process

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Bibliography

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The Multilevel Nature of Reference Service

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Defining and Modeling Reference Service

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Conclusions and Implications

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Introduction

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Data Analysis and Findings

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Multilevel Modeling and Reference Service Evaluation

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