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While the concept of recovery is one of the main drivers in contemporary mental health services (Sainsbury Centre for Mental Health, 2009), it is not uncontentious (Mind, 2008). One of the earliest critics of recent developments was the psychiatrist Dr David Whitwell. He suggested that few service users could be said to have recovered and that survival might be a better term (Whitwell, 1999). Roberts and Wolfson (2004) asked if recovery is open to all. The concept of recovery hero will be equally contentious to some, and indeed the subject of this feature, Matt Ward, does not see himself as a recovery hero.

Due to the fact that most individuals tend to engage in some form of procrastination, it is important for organizations to investigate this phenomenon. The purpose of this study is to explore the impact of family–work conflict, grit, engagement and emotional exhaustion on productive procrastination for business-to-business salespeople. These specific antecedents are used to better understand what leads a salesperson to engage in productive procrastination in the workplace.

Using a Qualtrics panel, 305 business-to-business salespeople were surveyed to investigate what factors lead a salesperson to engage in productive procrastination. These salespeople were from a variety of industries to increase generalizability. All measures were taken from the extant literature. Partial least squares structural equation modeling was used to analyze the data.

Using the job demands-resources model as the framework, the results indicate that the type of engagement has a differential impact on a salesperson’s usage of productive procrastination such that cognitive engagement has a negative impact while emotional engagement has a positive impact on productive procrastination. Emotional exhaustion and family–work conflict lead to productive procrastination but grit minimizes productive procrastination usage.

To the best of the authors’ knowledge, this study is one of the first to explore the positive aspects of procrastination among salespeople. Specifically, this study focuses on productive procrastination and its antecedents. Relevant managerial implications that can help organizations better understand productive procrastination are discussed and examples are provided.

Patriotism is often described as the “love of country” that individuals display in the acclamation of their national community. Despite the prominence of this sentiment in various societies around the world, organizational research on patriotism is largely absent. This omission is surprising because entrepreneurs, human resource (HR) divisions, and firms frequently embrace both patriotism and patriotic organizational practices. These procedures include (among other interventions) national symbol embracing, HR practices targeted toward military members and first responders, the adulation of patriots and celebration of patriotic events, and patriotic-oriented corporate social responsibility (CSR). Here, the authors argue that research on HR management and organization studies will likely be further enhanced with a deeper understanding of the national obligation that can spur employee productivity and loyalty. In an attempt to jumpstart the collective understanding of this phenomenon, the authors explore the antecedents of patriotic organizational practices, namely, the effects of founder orientation, employee dispersion, and firm strategy. It is suggested that HR practices such as these lead to a patriotic organizational image, which in turn impacts investor, customer, and employee responses. Notably, the effect of a patriotic organizational image on firm-related outcomes is largely contingent on how it fits with the patriotic views of other stakeholders, such as investors, customers, and employees. After outlining this model, the authors then present a thought experiment of how this model may appear in action. The authors then discuss ways the field can move forward in studying patriotism in HR management and organizational contexts by outlining several future directions that span multiple levels (i.e., micro and macro). Taken together, in this chapter, the authors introduce a conversation of something quite prevalent and largely unheeded – the patriotic organization.

The simultaneous proliferation of developmental education and online computer-based education creates questions about the success and failure of students engaging in remediation without teacher-led instruction. While many studies show minimal difference in student performance between online and face-to-face instruction (Schenker, 2007; Utts et al., 2003; Ward, 2004; Zieffler et al., 2008), other researchers (Bahr, 2012; Bailey, 2009; Crisp & Delgado, 2014) examine the effectiveness of developmental education to assist students in math, English, or both. In addition, Astin’s student development theory (1999) confirms that positive faculty-student interaction helps students persist through the curriculum. Faculty can create those supportive environments that help students. Therefore, within the cross-section of developmental education and computer-based instruction, the purpose of this study is to consider the importance of teacher care and civility for black and Hispanic developmental English students in an open-access, minority-serving institution. The findings show that while a statistically significant relationship was not observed, there is a positive relationship between students’ perception that the professor is caring and civil and the final grade.

Margaret's story concludes our short series on recovery heroes. This series started with Dolly Sen, followed by Peter Chadwick, Gordon McManus and Matt Ward. Four of the five people featured were from our local service at South London and Maudsley NHS Trust. We have defined recovery heroes as individuals whose journeys of recovery can inspire both service users and professionals alike. Margaret once commented that, ‘all service users are recovery heroes’. It is fitting that the series should end with her own story.

This study aims to investigate the differences between inside and outside business-to-business salespeople. Although prior research has highlighted a need to compare these two distinct sales positions, limited research examines the two. Specifically, this study investigates differences between inside and outside salespeople for the following constructs: positivity, intrinsic and extrinsic motivation, emotional exhaustion, job satisfaction and turnover intentions.

A Qualtrics panel of 210 business-to-business salespeople from a variety of US industries was used, with 43.8% classifying themselves as inside. Multi-group analysis using partial least squares structural equations modeling (PLS-SEM) was conducted where job type serves as the moderator for the entire model.

Results indicated four of six significant differences based on position. Specifically, positivity had a significant impact on emotional exhaustion for outside salespeople only. For extrinsic motivation, inside salespeople exhibited a stronger impact on emotional exhaustion. Furthermore, the impact of emotional exhaustion on turnover intentions was stronger for outside salespeople. The impact of job satisfaction on turnover intentions was stronger for inside salespeople. These results are supported by social exchange theory and distraction conflict theory.

This research highlights that sales managers and organizations need to consider different policies based on position type to increase job satisfaction and reduce turnover intentions. Practical guidelines for effectively managing the two positions are provided.

The value of this paper is that it indicates that there are indeed significant differences between these two types of sales positions, and thus, future research should not combine them into a single sample.

The purpose of this paper is to review the 16 published non-student Recovery Heroes and Remarkable Lives accounts published in Mental Health and Social Inclusion, using the connection, hope, identity, meaning and empowerment (CHIME) framework.

All 16 accounts were rated independently by four researchers and evaluated in terms of whether each account met the five criteria for the CHIME model.

All accounts met the criteria for the CHIME model, with the exception of one, which still met four of the five criteria. Evidence was presented which suggests that the model can be extended to creativity, connectedness, hope, identity, meaning and empowerment (C-CHIME), to incorporate creativity.

While a certain level of subjectivity is required in deciding how each account meets the CHIME criteria, there were high levels of inter-rater reliability within the research team. Creativity had a central place in all the accounts.

The revised C-CHIME model can be used by practitioners to examine accounts of recovery in a more focussed manner and may also help in devising recovery action plans.

The recovery model privileges both professional and lived experience perspectives on recovery. The current review highlights how much we can benefit from the wisdom contained in first person accounts.

This review adds to the existing literature and highlights the importance of creativity for mental health recovery.

This paper aims to examine the relevance of the theory of comparative advantage in the present realities of a world undergoing de-globalisation, that is, a retreat from closer integration.

This paper presents eight arguments that analyse the theory as posited by Adam Smith and David Ricardo and that theory remains the underpinnings for trade liberalisation as regulated by the World Trade Organisation (WTO).

The arguments do not contend with the role and achievements of the WTO in the era of globalisation. Rather, these call for an acknowledgement of the changing realities of countries in the face of changes in the political, economic and legal landscapes, across the globe.

This is an original submission by the author.

The purpose of this viewpoint article is to describe the experience of recovery houses and peer work from the perspective of a service user (Ben). The current profile and visibility of recovery houses on mental health wards is low. Indeed, since Ben’s first diagnosis in 2003 and during the last 17 months as a peer worker the importance of recovery houses has not even been mentioned once by staff or service users. It should be noted that this article expresses the view of the first author (Ben) and not the co-author (Matthew).

This is also a service user narrative by Ben. He was diagnosed with paranoid schizophrenia in 2003 and spent two years in and out of the mental health unit where he is now a peer worker. Ben had a relapse in 2013 for about six months and then attended Ron Coleman’s and Karen Taylor’s Recovery Champions course and their recovery house on the Isle of Lewis, Scotland, where he first heard of the recovery approach and which improved Ben’s mental health. Ron and Karen’s organisation is called Working to Recovery. Ben is currently a peer worker on the same unit where he was once a patient and working with the Director of Patient Experience, Matthew Sisto. This article is based on lived experience as a service user and peer worker.

This article makes a case for and a case against the proposal to incorporate recovery houses more into the fabric of NHS mental health care as well as a possible alternative to psychiatric units. The main argument in this article is to suggest making recovery houses more mainstream, more of them and more accessible to those currently in traditional mental health units. Currently there are no formal mechanisms of discharge from hospital to recovery houses. Not one person on the wards where I was a patient since 2003 or peer worker in the last 17 months has been discharged to a recovery house. Recovery houses are a therapeutic alternative or complement to traditional psychiatric care. They could also have other potential benefits, such as decreasing bed blocking on psychiatric wards (service users who are well and waiting for accommodation), reducing risk of relapse and remedying the loneliness and isolation that is often faced by service users on discharge to the community (changing from being around a lot of people on the ward to no one and isolation at home). Recovery houses are in short supply and in need of scaling up (more of them). There is the need to increase the referral and accessibility of recovery houses for service users on mental health wards. Currently recovery houses offer short-term support, only a matter of weeks or months. They would be better if they offered longer periods and also ongoing support. Recovery houses would also benefit people with mental illness, their carers and others if they incorporated elements of peer support.

Recovery houses and peer support are relatively new approaches in the mental health journeys of people with mental illness. This article is important because it makes a case for/ case against and addresses the feasibility of incorporating the recovery approach and recovery houses into the quite antiquated and slow to change fabric of the conventional NHS. It considers traditional and alternative pathways of care and steps for change to make recovery houses more mainstream and accessible to NHS psychiatric patients (and even perhaps to replace conventional psychiatric care in the long run).