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Article
Publication date: 23 November 2012

Haizhe Jin, Masahiko Munechika, Masataka Sano and Chisato Kajihara

In order to improve working methods, this study proposes a method for the analysis of medication incidents and the systematic planning of error‐proofing (EP…

Abstract

Purpose

In order to improve working methods, this study proposes a method for the analysis of medication incidents and the systematic planning of error‐proofing (EP) countermeasures, in the hope that it might contribute to a reduction in medication incidents.

Design/methodology/approach

In order to simplify the process of planning EP countermeasures, the following approaches are employed in this study. Improvement elements are extracted in order to plan EP countermeasures. The improvement elements that caused the error‐factor are called improvement objects, and the authors designed the extraction set of improvement objects. The authors correlated the improvement objects with recommended EP solutions. Finally, these parameters are collated. Moreover, these tools are summarized as a procedure for analysis of such incidents and for the creation of appropriate EP countermeasures.

Findings

Using this approach, this paper suggests four steps to reduce medical incidents. The proposed procedure can facilitate the planning of EP countermeasures and can reduce the rate of medical incidents.

Research limitations/implications

It can be surmised that the proposed method can serve as a useful means for planning EP countermeasures and reducing the number of medication incidents. On the other hand, there are various countermeasures which can be planned for one incident by applying the proposed method.

Originality/value

The relationship between Error factors and improvement objects were then clarified through utilizing maps. Furthermore, a list that clearly indicates which EP solutions should be adopted for the improvement objects were suggested. There is, therefore, a significant difference between the proposed and the conventional method, and this makes it possible to plan the EP countermeasures easily.

Details

International Journal of Quality and Service Sciences, vol. 4 no. 4
Type: Research Article
ISSN: 1756-669X

Keywords

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Article
Publication date: 15 June 2012

Masaaki Kaneko and Masahiko Munechika

The purpose of this paper is to propose a extraction procedure of competitive advantage factors that a company needs to have organizational capabilities, and leads the…

Abstract

Purpose

The purpose of this paper is to propose a extraction procedure of competitive advantage factors that a company needs to have organizational capabilities, and leads the company to make a sustainable business success. By using the proposed method, a company can conduct a self‐assessment based on the factors, and re‐design its own quality management system, then realize the competitive advantage in a target business area.

Design/methodology/approach

By collecting and analyzing the strategy data of six business areas in company A and conducting the interview to the project team in each business area for six months, the decision‐making mechanism and its pattern of the competitive advantage factors are examined, then the self‐assessment method of quality management system is proposed.

Findings

The decision‐making mechanism for competitive advantage factors is clarified. The customer value that is one of elements in the mechanism is categorized. And the analyzing method for specifying the core customer value and the organizational capability that leads customers directly to select a company's own product is established.

Originality/value

The originality of this paper is in establishing a self‐assessment method that follows the concept of “evaluation design.” This means not using pre‐established evaluation criteria for all companies in all types of business, as is done in conventional research, but rather, designing criteria based on the competitive advantage factors in a target business area and then reflecting those factors into its own quality management system.

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